Author: Franz Malten Buemann

It’s a new year and what better time to start thinking about how to supercharge your career in 2020? Great news, Salesforce are committed to helping the Trailblazer Community skill-up and secure top jobs! Salesforce signed a White House Pledge in 2019, pledging to train… Read More
The post Trailblazer Mentorship: Supercharge Your Salesforce Career in 2020 appeared first on Salesforce Ben.

Slack, one of the most commonly used chat platforms for businesses, recently announced an update to their Salesforce app; the 2.0 update includes improvements under the hood for the Sales Cloud and introducing Service Cloud compatibility. The Salesforce app for Slack is an integration that… Read More
The post Slack to Salesforce Integration – New and Improved appeared first on Salesforce Ben.

“Where is this Field Used?” was clearly a question many Salesforce admins and developers frequently wanted to answer, if not daily. The clear need for WhereUsed was signalled by those in the Salesforce ecosystem, racking up a grand total of 36,000 points on the IdeasExchange,… Read More
The post Where Is This Field Used? The New Whereused Button in Salesforce appeared first on Salesforce Ben.

In our last blog, we looked at some of the features telephony brings to Salesforce. Today, we’re going to look at how a couple of different businesses are benefitting from integrating voice into Salesforce in more detail. The Need for Full Visibility Nurturing relationships with… Read More
The post Deliver Exemplary Customer Service With Integrated Salesforce Telephony appeared first on Salesforce Ben.

By now, anyone in the Salesforce ecosystem will be accustomed to seeing regular news of Salesforce acquiring companies, it’s at the heart of their growth strategy. But last week we saw the flip side, the potential of Salesforce being acquired. With Salesforce being such a… Read More
The post Will Google Acquire Salesforce? Here’s What we Know… appeared first on Salesforce Ben.

The Salesforce Spring ’20 release is just around the corner – so it’s time to get ready for some great new features. Here’s our top 10. See demos and screenshots of: #1: Einstein Opportunity Scoring #2: Clone Objects with Related Records #3: Einstein Voice #4:… Read More
The post Salesforce Spring ’20: Our Top 10 Features [Video] appeared first on Salesforce Ben.

Pardot is the go-to choice for Salesforce customers looking for a B2B Marketing Automation tool. Not only is it tightly integrated to Salesforce core objects, Pardot’s reasonable price point makes it accessible to many organisations, and is appealing to new users as an intuitive tool… Read More
The post 12 Things Salesforce Admins Should Know About Pardot [Updated 2020] appeared first on Salesforce Ben.

The acquisition of ClickSoftware, the Tel Aviv-based field service powerhouse, sharpens the focus on Field Service Lightning, particularly for Consultants with some exposure to Service Cloud. The product is a masterpiece and visually pleasing. Consultants should see a strong future in it. In our last… Read More
The post Simple vs. Complex Salesforce Field Service Projects: 10 Key Differences appeared first on Salesforce Ben.

One of the things we all love to do is to make goals for the upcoming year. Have you considered adding Trailhead goals into your New Year’s Resolutions? Here are 10 trails and badges for you to complete in 2020, to help you stay on… Read More
The post 10 Important Trailhead Badges to Achieve in 2020 appeared first on Salesforce Ben.