Author: Franz Malten Buemann

The growth timeline of Salesforce.com is very impressive. Over the last two decades, they have created an ecosystem of Admins, Developers, Consultants and Users that are inspired by the #Trailblazer movement to continue disrupting CRM, and fostering equality and diversity. Talking money, Salesforce is an… Read More
The post A Brief History Of Salesforce.com: 1999-2020 appeared first on Salesforce Ben.

Manual data entry is the #1 way users get data into Salesforce. It also creates a huge pain for Salesforce Admins – a whopping 70% of Salesforce admins always find missing data in their records, and a great majority of these admins have to manually… Read More
The post Guide to Implementing Business Card Scanning in Salesforce appeared first on Salesforce Ben.

From working as a consultant to being an end-user, reports have often been the main topic for all levels of management in the businesses I have worked in. One of the main factors why companies use Salesforce is the ability to get the most understanding… Read More
The post 5 Lightning Report and Dashboard Tips for Salesforce Super Users appeared first on Salesforce Ben.

Salesforce Developers are some of the most in demand professionals on the market, with Lightning Components and other development frameworks a hot topic at the moment. Below are 30 questions for Salesforce Developers with experience developing Lightning Components, which will help you prepare for your… Read More
The post 30 Salesforce Lightning Developer Interview Questions & Answers appeared first on Salesforce Ben.

It may be hard to believe that eight years have passed since Mule 3 was released in 2012. MuleSoft has grown exponentially in popularity, in fact, Mule is used by more than 1,000 enterprises in 60 countries across all kinds of industries. It has also… Read More
The post Migrating to Mule 4: The New Version of Mulesoft appeared first on Salesforce Ben.

This is a dashboard that will help you become a more effective Salesforce Admin, to tell you about what is happening your org, and which you can easily create yourself. The last thing you want is to be the Admin, that has to say: “surprise,… Read More
The post Admin Daily Dashboard: The One Dashboard Every Admin Needs appeared first on Salesforce Ben.

According to Wikipedia, emotion recognition is the process of identifying human emotion, most typically from facial expressions as well as from verbal expressions. Automatic analysis of emotions from verbal expressions uses techniques from Machine Learning (a subset of Artificial Intelligence). In my previous post, I… Read More
The post How to Set up Einstein Next Best Action for Emotion Analysis appeared first on Salesforce Ben.

The ultimate goal of any Salesforce professional is to get users enthused, excited and engaged with new technology at every stage of the journey. Creating a tailored demo is an important part of this process so your audience can visualise how the solution can help… Read More
The post 5 Step Guide to Planning and Delivering Salesforce Demos appeared first on Salesforce Ben.

Field Service Lightning (FSL) is an extension of Service Cloud that provides a comprehensive view of workforce management. This is used to help organizations better track customer service calls from the call center agent, through the dispatcher console, to a completed service appointment from the… Read More
The post 3 Use Cases for Salesforce Field Service Lightning and Reporting appeared first on Salesforce Ben.