Author: Franz Malten Buemann

  • Service Cloud Consultant Certification Guide & Tips

    Mid-level 2-5 years Administrator 200 Table of Contents Certification Introduction The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. This exam zones into Salesforce’s second most popular product, diving deep into all the… Read More
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  • Pardot Specialist Certification Guide & Tips [Updated 2020]

    Entry Level 6-12 months No Prerequisites 200 Table of Contents Introduction The credential for day-to-day Pardot mastery. A feature-focused credential, including lead scoring, email marketing, and lead generation. The Pardot Specialist Exam is a key milestone in your Marketing Automation career, designed to get you… Read More
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  • 4 Nonprofit Email Campaign Examples For Your Giving Tuesday Plans

    2020 has been an unconventional year for the global economy. As a result, hundreds of nonprofits face dramatic changes in their fundraising efforts. Now, more than ever, charitable organizations are relying on philanthropic opportunities to help raise awareness and reach their financial goals.
    Luckily, organizations have over four months to prepare for Giving Tuesday. Nonprofits should maximize this potential by developing an online marketing campaign that broadens reach while increasing donations.
    Not sure how to create a strategic email campaign as you plan for Giving Tuesday? Campaign Monitor can help.
    What is Giving Tuesday?
    Giving Tuesday is an international day of contribution. It occurs the Tuesday after Thanksgiving to offset the commercialism of Black Friday and Cyber Monday. For 24 hours, the public is urged to give, collaborate, and celebrate generosity. What began as a call for simple acts of kindness has evolved into a worldwide movement. The event has raised more than $1 billion for charitable organizations.
    Giving Tuesday is successful because of its visibility and a growing desire among communities to help those in need. Social media and the internet provide an expansive platform to share missions and request donations across several networks. This creates a combination of societal pressure, public demonstrations of generosity, and feel-good support.
    Nonprofits simply register online for a free donation page to participate. They create a campaign, promote their organization, and accept tax-deductible contributions on Giving Tuesday. Donations received during that time may be eligible for matching gifts. There are no fees associated with the Giving Tuesday campaigns. As a result, any money a nonprofit raises during Giving Tuesday is theirs to keep.
    How Giving Tuesday benefits nonprofits
    Giving Tuesday is the most philanthropic day of the year. As such, it offers several benefits to nonprofits. Organizations can reach a global audience and raise awareness about their cause. On social media alone, #GivingTuesday received 20 billion impressions last year. As people search for and post about ways to participate in Giving Tuesday, many of them will likely see your organization’s name. Giving Tuesday also promotes the collaboration of ideas between groups. This helps foster creativity, generates success, and exponentially broadens reach.
    Additionally, Giving Tuesday provides a terrific opportunity to collect donor data. This is important because an average of 45% of donors make another gift to the same nonprofit the following year. Giving Tuesday helps make initial introductions. Once you’ve collected donor information, you’re able to reach out to those people for future asks. With a clever strategy, nonprofits can capitalize on this event to generate leads and maximize donations.
    Impact of email on nonprofit Giving Tuesday marketing strategy
    There are many ways to promote your Giving Tuesday campaign. One of the most effective tactics is a strategic personalized email marketing campaign. It’s a great way to spread the word about your mission, reach potential donors, and help achieve your goals.
    A strategic email campaign can help you develop a loyal donor base. It expands your reach and drives more donations to your organization. Seventy-eight percent of online users said personalized emails increased their monetary intent. When faced with a personal appeal, people are more inclined to feel a sense of responsibility. This leads them to act.
    Use your email campaign to establish a genuine connection with your audience. Donors are more likely to contribute to familiar and trustworthy organizations. Share a story or an image that elicits an emotional response. Show your constituents about why they should care about your cause. Including a clear CTA button in your messages can yield a 25% increase in click-through rates. All of these elements can lead to an increase in readership and a rise in donations.
    4 nonprofit email campaigns for Giving Tuesday
    Every day, there are nearly 306 billion emails sent and received worldwide. With careful planning, email can be a highly effective way to communicate with your audience. The following examples portray the four major steps to adhere to when planning a successful Giving Tuesday email campaign. 
    1. Introductory email
    Raise awareness and build excitement with an introductory email leading up to the event. This first send should have a catchy subject line to grab readers’ attention. Content should explain Giving Tuesday and announce your organization’s participation in the movement. Show examples of how constituents’ contributions can help the communities you benefit. By contacting readers in advance, you prepare them to donate the day of the event.
    In this effective announcement, Charity: Water does a terrific job of concisely explaining their cause. This is followed by an update on their achievements to date. They set a clear goal for their Giving Tuesday campaign and then they close with a teaser promising more details to come. An eye-catching image at the top of the email draws readers in. A clear CTA link directs people to their website to learn more about their efforts. With this email, Charity: Water has successfully introduced its organization and Giving Tuesday to its viewers.

    Source: Really Good Emails
    2. Reminder email
    It’s likely your audience will be inundated with emails announcing Giving Tuesday campaigns. Stand apart from other nonprofits by sending reminder messages to help keep your message top of mind. Reminder emails can arrive in the days leading up to Giving Tuesday. They could also be used throughout the day of the event. 
    Countdown clocks and real-time updates let your supporters know how the campaign is going. These urgent reminders can increase a person’s willingness to share your news with their own contact list. The more people who see your message, the higher the chance you’ll meet your goals.
    North Shore Animal League (NSAL) used this tactic for their Giving Tuesday campaign. On the day of the event, they distributed emails that included a countdown clock to show how much time donors had left to act. These emails also included a donation meter to track progress toward their goal throughout the day. 
    NSAL used several effective techniques in this campaign. They opened with a large photo of adorable puppies looking for a home. They continue with powerful, emotional wording like “save” and “before the clock runs out.” This creates a sense of urgency for donors to act. Additionally, NSAL includes multiple CTA buttons to encourage readers to donate. However, instead of “Donate here,” the wording focuses on their matching gift option.

    Source: Campaign Monitor
    3. Letter from a leader
    People give to an organization because they have a personal, vested interest in its mission. For that reason, consider sending a Giving Tuesday email from someone personally involved with the charity. Studies show that donors enjoy hearing from a specific person at the organization. Send a testimonial or heartfelt plea from an employee or volunteer. For even greater impact, send an email from a leader in your organization.
    By sharing personal stories about your nonprofit’s impact, you’re building a relationship with your audience. You’re no longer an entity asking for money; rather, you’re a group of people with similar passions and interests working together for a greater good.
    The Red Cross sent an email on Giving Tuesday from their VP of Humanitarian Services. At the top of the email, she shares a personal note to the recipient. This seems as though she’s forwarding information she thought the reader would particularly enjoy. This section also includes a photo of her with a beneficiary of the Red Cross’s services. This, coupled with her plea for help, has an emotional impact. She’s clearly passionate about the mission of the Red Cross and feels the reader should be too.

    Source: Campaign Monitor
    4. Thank you email
    As a nonprofit, one of your goals is donor retention. It costs 50% to 100% more to obtain new donors than the money you’ll get from them. One of the easiest ways to keep your donors is to show them appreciation.
    The final step in your Giving Tuesday email campaign is a thank you email. Once the event has ended, send a message with totals and updates regarding your goals from the campaign. Let people know what they were able to help you achieve. Encourage them to continue to donate to your cause. Include a CTA that directs readers back to your website. Add a personal touch by sending this email from the head of your organization. 
    Autism Speaks followed up with their Giving Tuesday donors with this message of appreciation. The organization’s president and CEO sent a heartfelt thanks that complimented their supporters. She reminded everyone that their donations went even further with a matching gift opportunity. The email also offers a CTA button and a link, both of which direct readers to a donation page. With this message, donors feel that their contributions are valued, and the nonprofit extends the possibility for more gifts.

    Source: Campaign Monitor
    Wrap up
    As nonprofits seek philanthropic opportunities, they should begin planning for Giving Tuesday. An effective email campaign strategy can help raise awareness and increase donations. These nonprofit email campaign examples depict the four significant steps to a successful Giving Tuesday campaign: 

    Introductory email to announce the campaign and prepare donors to participate
    Reminder email to increase awareness and create a sense of urgency
    Letter from a leader in the organization to foster relationships and drive passion
    Appreciation email to thank all who gave and update them on how their contributions helped you to achieve your goal

    With careful planning, a creative strategy, and an effective email campaign, Giving Tuesday can be an extremely beneficial event for nonprofit organizations.
    For more information about how we can help your nonprofit prepare a Giving Tuesday email campaign, contact our sales team today.
    The post 4 Nonprofit Email Campaign Examples For Your Giving Tuesday Plans appeared first on Campaign Monitor.

  • Essential Tips and Tricks for Solo Admins and Awesome Admin Teams

    Are you looking to step up your game as a multitasking solo Admin ninja? Or maybe you’d like to build a team of incredible Salesforce professionals that work together like a well oiled machine? Read on for our essential tips and tricks to help you… Read More
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  • Introduction to Quip [Updated 2020]

    Quip is like a combination of Slack and Google docs rolled into one. For simplicity it’s a Word Processing app, but a pretty cool one at that, especially the ways it can be used and how it integrates with your Salesforce org. Having used Quip… Read More
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  • GridBuddy Cloud In-Depth Review [AppAssessor #16]

    GridBuddy has a simple concept: to create grids as layers over your Salesforce data. It may sound basic, but what this interface switch can do is remarkable – delivering what data admins or users need on one screen, view records together (even those unrelated), and… Read More
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  • Salesforce Certification Exam Dumps – Are They Worth It?

    Have you ever considered using ‘exam dumps’? If you’re studying for a Salesforce certification exam, there’s a high chance you would have come across exam question dumps – so today, I’m going to be talking about what they are, and most importantly, if they are… Read More
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  • Gain Confidence and Build More Effective Email Campaigns

    We’ve got a lot to learn from our customers. Amid frustrations and challenges that would’ve been incomprehensible before 2020, our customers have found new, creative ways to evolve and pivot to meet their goals—all while doing more with less. 
    The grit, the resourcefulness, and the genius exhibited by the brands we get to work with have been inspiring. Cheesy? Maybe, but we tend to get sentimental over customers around here.
    So when our customers have ideas about how to improve Campaign Monitor and in turn boost their own success, we listen. Our goal is to continuously innovate in order to meet—and exceed—our customers’ needs.
    Kalyn New, our director of product marketing, said it best: “We are always listening to customer feedback and introducing new features that empower our customers to create smart, best-in-class email campaigns.” 
    This month, we’ve unveiled a series of new, easy-to-use features to help marketers like you be more productive. These latest updates include the addition of unsubscribe surveys, a smart campaign tagging solution, and new layout templates. 
    Campaign Monitor’s newest features
    These enhancements are part of Campaign Monitor’s ongoing commitment to provide a modern and intuitive email platform for our customers. We aim to constantly optimize our features and offerings so we can better serve marketers around the world—marketers like you who have a lot on your to-do list and a shrinking amount of time in which to do it.
    Unsubscribe survey
    The unsubscribe survey is a new tool that gives marketers the option to add a survey when a recipient unsubscribes from their email list. The results provide valuable insights into why subscribers are choosing to opt-out, helping marketers understand how to adjust their email marketing strategy to be more relevant, effective, and targeted with their messaging.
    Some amount of list churn is acceptable and even expected. In fact, email marketers see an average of 0.15% of their subscribers opt-out of their lists per month. Even with this normal amount of churn, marketers can still glean important information on how to better serve the subscribers who remain with the insights gained from an unsubscribe survey.

    You don’t have to stay in the dark. Instead, our unsubscribe survey tool can quickly reveal the reasons behind the unsubscribes, allowing marketers to adjust their strategy to retain a greater portion of their subscribers.
    Campaign tags
    A common frustration for marketing teams is the process of organizing, searching, and reporting on all of their email campaigns. With this new tagging feature, teams can create a bespoke organization system, empowering them to work more efficiently and save time when filtering and searching for drafted and sent campaigns.

    Tags increase collaboration and decrease limitations by allowing you to add multiple categories to a single campaign, making it a useful collaboration tool for large teams.

    For instance, you can tag a campaign by email type, as well as audience segment. You can also create tags around department or team members, empowering every team to operate quickly and efficiently without disrupting the workflow of any other team.
    Layout templates
    We already offer a wide selection of beautiful, customizable templates via our drag-and-drop builder. To complement these, we added new layout style email templates to the template library. These templates don’t have existing design elements, allowing small business marketers to create an email from scratch without having to go in and change every small design element. 

    To make designing an email even simpler, the placeholder text used in these templates outlines best practice guidelines for crafting an effective email. 
    What customers say
    “The unsubscribe survey is now one of my favorite features,” said an Australian-based industry-leading ticketing provider. “Before we never knew why people were unsubscribing from our emails, so it’s been very helpful to see their answers, especially because people have been very open and honest with their feedback.”
    “Campaign Monitor’s new tagging feature allows us to group and categorize emails efficiently — whether by brand, niche, or email purpose,” said Alex Dalland, digital producer at Universal Media Co. “This helps us not only to better view our strategic goals against core metrics, but also easily identify new opportunities.”
    Wrap up
    Email has come a long way since Campaign Monitor was founded in 2004. What constitutes a beautiful email has changed, but the makings of a sincere, genuine connection have not.
    Our mission has always been to provide customers with the tools they need to create meaningful connections with their audiences. Like any good relationship, email is about getting to know your audience and letting them get to know you; it’s a two-way relationship. That’s why we’ve built our tools to help you understand your audience, which in turn allows you to do what you do best: To be yourself and tell your story in your own unique way.
    Over 250,000 customers worldwide use our easy-to-use design, personalization, and automation tools to create and deliver stunning emails that drive real business results. 
     
    The post Gain Confidence and Build More Effective Email Campaigns appeared first on Campaign Monitor.

  • Set Up Subscription Products in Salesforce CPQ

    A subscription product is a product that has some recurring payment element to it, whether it be a monthly payment (think your Netflix subscription), or an annual subscription (think an Amazon Prime subscription). Tracking which customers have subscription-based products is one of the major highlights… Read More
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  • Learn Lightning Web Components With These Beginner Resources

    Lightning Web Components (LWC) are a new programming model that uses HTML, CSS and JavaScript to build a dynamic user interface that became Generally Available (GA) in February 2019, You may have noticed that Salesforce are actively promoting LWC and more companies are adopting it,… Read More
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