Author: Franz Malten Buemann

This article is part of a larger series that focuses on diversity and equity in marketing through the amplification of Black and racially diverse authors. As a company, we are committed to identifying actions we can take in the fight against racism and injustice, and elevating BBIPOC voices is paramount to inspiring change. Follow along and read other posts in this series here.

This post is authored by Juanita Velez, Multicultural Marketing Expert and Founder of HYPE.
2020. What a year.
In less than nine months, you’ve brought to light the important issues that have been swept under the rug of many brands and pressured them to share actionable next steps on how to address them. As conscious consumers, our thumbs have eagerly been scrolling through Instagram carousels, reading brand statements, or black squares shared in hopes to find one that supports our values. 
While the discussion around Diversity, Equity and Inclusion (DEI) has been the focal point of our attention; all too often we’ve forgotten, dismissed, and maybe even replaced the effort of teams responsible for researching, learning and ultimately building a business case for marketing to diverse audiences. 
Let’s define the terms.
You may have heard of the party analogy when defining DEI:

Diversity is where everyone is invited to the party

Equity means that everyone gets to contribute to the playlist

Inclusion is when everyone has the opportunity to dance

Let’s imagine that we are on the planning committee for this party with an overall goal to increase ticket sales. Think about some of the questions you may have had to work through as a committee before sending the invitations out. Perhaps the below come to mind:

What is the objective of this event? Why are we having it?
What is the desired outcome of the event?
Should the event have a theme? If so, what kind of themes should be considered that will be of interest to everyone we invite?
Why should people want to come to the event? Are there different motivators for different attendees? (What’s in it for them? WIFM)
Who do we want at the event that represents our company’s culture and fulfills our objective?
Should we have more than one event for different audiences?
Who do we need represented to ensure the playlist is diverse and caters to all of our invitees? 

How should we promote our event? What channels do we need to activate on to promote this event and target the invitees where they consume content?
Lastly, the biggest question of the committee: how can we increase sales among the communities that reflect our company’s values, that we want to show up?

The questions you just reviewed are the foundational elements that make up a marketing brief. 
So what’s the connection between DEI and Marketing?
While DEI looks to shape corporate cultures to be more diverse, equitable and just; inclusive multicultural marketing aims at growing the business by investing in research and strategic initiatives to authentically market to multicultural audiences. 
After years of research and building business cases for multicultural marketing initiatives within Fortune 50 brands, I define Multicultural Marketing as a niche within marketing growing a brand’s marketing goals within a clearly defined ethnic/race-specific audience such as Hispanics, African Americans, Asian Americans, LGBTQ+ or perhaps BIPOC and non-multicultural segments as well. This automatically forces this team to be intentional about learning this target audience’s motivations, aspirations and purchase drivers for the brand’s product or service. 
And while we understand that the term multicultural can take on a variety of definitions, it is also equally important to differentiate multicultural marketing from other niches that fall under the marketing umbrella as a profession:

Total Market or General Market Marketing refers to marketing efforts made to reach all consumers in a specific market.

Cross-Cultural Marketing refers to marketing efforts that capitalizes on insights from multicultural and general audiences through shared points of connection in a specific market. 

International Marketing: refers to marketing efforts made to reach international customers capitalizing on cultural insights within a country or region outside of the United States. 

And yes, the above can seem overwhelming, subjective and counterintuitive in a country that’s on an accelerated path to becoming “minority-majority” led by 2040. However, it is extremely important for the differences and similarities to be evaluated thoughtfully and intentionally when building a credible relationship between your brand and audiences that you’re actively seeking. 
Now that we’ve defined the differences between the technical terms, let’s dive into the facts.
In 2016, the Association of National Advertisers’ launched the Alliance for Inclusive and Multicultural Marketing (AIMM) with a mission to create a powerful voice that elevates multicultural and inclusive marketing to promote business growth in an increasingly diverse marketplace. Their efforts have been catalytic in driving awareness of the opportunities that exist. In a 2019 report by AIMM, only 5.2% of marketing and advertising spend was allocated to multicultural efforts even though multicultural consumers make 40% of the U.S. population (U.S. Census Bureau American Community Survey, 2016). [One of the many reasons why it’s important to fill out your Census]. Top highlights from the the 2019 report by AIMM that are extremely important to consider as marketers:

The white, Non-Hispanic population has been decreasing since 2016 and is continuing to decline. 

On the flip side, the Multicultural population continues to increase and is expected to be the numeric majority by 2040.

The LGBTQ+ had a buying power of nearly $1 trillion (Bloomberg, “LGBT Purchasing Power Near $1 Trillion, Rivals Other Minorities,” 2016). 
$1 trillion [LGBTQ+] + $3.7 trillion [Multicultural] > Germany’s 2016 GDP ($3.5 trillion), according to The World Bank. 
Multicultural consumers are younger and expected to live longer than their white Non-Hispanic counterparts making their lifetime value as consumers much higher for a brand (according to a 2016 report by the U.S. Department of Health and Human Services’ Centers for Disease Control and Prevention). 
Diversity is increasing as generations get younger. 42% of the 75 million millennials in America are Multicultural and that percentage only increases with gen Zs. (Nielsen, Multicultural Millennials Are Influencing Mainstream America.)

If brands are looking for growth opportunity, why are advertisers holding back on investment in Multicultural marketing?
Earlier we made a clear distinction between DEI and marketing; however, we’re about to tie it back in because everything is interconnected. 
One of the consequences of insufficient DEI efforts within corporations is the lack of representation within the workforce. When we lack diverse perspectives across teams, especially in marketing departments, our efforts result in non-diverse and inclusive work. The 2018 ANA/AIMM AdSpend Trends Analysis exposed that 50-60% of top U.S. advertisers spend less than 1% of their ad budgets targeting multicultural audiences. This narrow operational mindset has also exposed some truths of why brands don’t allocate more resources:

13% of brands believe they do not need to target diverse groups directly because they reach everyone with their general market efforts. (2018 ANA/AIMM Multicultural and Inclusive Benchmark Survey)
14% think they do not need to segment because purchase triggers and universal truths for their brands are the same for all segments. (2018 ANA/AIMM Multicultural and Inclusive Benchmark Survey)
15% do not have the bandwidth or expertise (2018 ANA/AIMM Multicultural and Inclusive Benchmark Survey)

With a global pandemic and social injustice movements pressuring brands to take a stance, what will the future of marketing look like?
While I wish I could tell you exact details of what the future holds, 2020 is a literal representation of this dynamic and ever-changing thing we call life. If you were to ask me for my forecasted opinion, I’d share that 2020 has and will accelerate the importance of capitalizing on these unique audiences for accelerated business growth, across all sectors and industries. 
Why? Because culture is shifting.
Younger—more diverse—generations are taking leaps and jumping into leadership positions that hold power and influence. 
Communities are starting to recycle their dollars within, empowering and supporting Black and Brown-owned small businesses to thrive. 
Women of color are taking ownership of their lives and careers disrupting the family lifestyle that has for so long ruled our existence and diminished our control to seize opportunities. 
We are not only growing in population, but also in education. Now more than ever, we have the highest graduating numbers of Black and Latinx students. (National Center for Education)
And as education becomes a power tool for financial growth, our median household incomes and purchasing power are reaching the highest levels that have ever existed. 
If the above doesn’t sound appetizing or necessary for your brand,  reconsider understanding the reality of your target audience. Acknowledging the evolution of your marketing efforts is just as important as updating your product or service over time. It takes research, resources, time, and intentional commitment in understanding these audiences and creating authentic relationships with your brand.
I’ll leave with one last bit of advice – don’t wait until it’s too late. As conscious consumers, we are well aware of the brands that have been there from day one, the ones that are just now starting, but committed and the ones that just want our money. 
Make a conscious effort to win with your actions before you win our pockets. 

 
Juanita Velez is a product of the immigration surge during the 96’ Olympics. Born in Colombia, but raised in the A, she has trail-blazed her way through Atlanta’s UPS and Delta Air Lines corporations as a global social media expert. Having founded HYPE, Hispanic Young Professionals and Entrepreneurs as part of a solution to a gap she experienced heavily during her corporate climb, Juanita has propelled exponential opportunities for the next generation of multicultural Atlanta. Her true passion is serving others by connecting people in the community to opportunities. Juanita is a social entrepreneur and corporate professional who values humility, vulnerability, compassion and perseverance. She has shaped a career focused on inclusion, opportunity and drive.

Visit this page to see more in the series, or check back for our next guest post.
CM Group is a family of global marketing technology brands including Campaign Monitor, CM Commerce, Delivra, Emma, Liveclicker, Sailthru and Vuture. By joining together these leading brands, CM Group offers a variety of world-class solutions that can be used by marketers at any level. Headquartered in Nashville, TN, CM Group has United States offices in Indianapolis, Los Angeles, New York City, Pittsburgh and San Francisco, and global offices in Australia, London, New Zealand and Uruguay.
The post Let’s Call it What it Is: Multicultural Marketing not Diversity, Equity and Inclusion appeared first on Campaign Monitor.

Known as one of the largest concert promoters across Australia and New Zealand, Frontier Touring has continued to establish itself as a respected and long-standing brand over the past four decades. 
With roots reaching back to 1979, Frontier Touring has earned its success promoting the most anticipated tours in Australia and New Zealand. 
However, in more recent and unpredictable times, the strength of the brand has been put to the ultimate test. With restrictions on large, in-person events, the Frontier Touring team is learning to lean on intuitive thinking. And with a little flexibility and support from their email marketing program, the brand has re-established itself on a foundation built to weather any storm—even a global pandemic. 
From sold-out venues to online streaming
Before COVID-19 made its way across the globe, the Frontier Touring team was gearing up for an exciting summer season—the biggest time of the year for the touring industry as a whole. With plans in place to ride out another successful summer, the arrival of the coronavirus was both a shock to the brand as well as a devastation for many loyal concert-goers and eager rising artists. 
National health mandates dictated the destiny of many tours, resulting in last-minute cancellations which could lead to communication chaos. Throughout this time, Frontier Touring leaned on email to keep their audience updated on the latest safety procedures and tour cancellations, postponements, and reschedules, always ensuring that fans received information as quickly and efficiently as possible. 
Although the team was hopeful for a shift back to normalcy, they also recognized the fickle nature of that desire. And, instead of banking on a nationally mandated change, they began to brainstorm ways they could take advantage of their digital presence. 
Digital Senior Manager of Frontier Touring Sarah Dileo says, “the start of COVID-19 kicked off a period of uncertainty for us all, both personally and professionally. The nature of live music and events means that we are often planning months, and sometimes years, in advance. The ever-changing nature of COVID-19 and the subsequent restrictions and regulations meant that we no longer had that luxury; we had to make decisions and announcements much more quickly than usual, and ensure that our community and ticket holders were advised of them in the clearest, most concise and speediest way possible.”
The Frontier Touring audience is made up of music lovers, who live for the transcendence that accompanies the live performance experience. And as a brand, it’s Frontier Touring’s primary mission to connect that lively audience with artists who are thirsting for exposure. To continue to meet this goal, Frontier Touring parent company, Mushroom Group introduced Music From the Home Front, The State of Music and The Sound. 
Accessible via YouTube and live television, Music From the Home Front aired as a one-off broadcast event on Anzac Day, and welcomed over 1 million viewers. The State of Music was featured as a six-episode series, broadcasted weekly on both Facebook and YouTube, and boasted a combined viewership of 2 million+. And The Sound debuted as a six-episode television series that Mushroom Group produced with ABC celebrating the Australian music scene with exclusive live performances and interviews. 

COVID-19 changed the content, but the message stayed the same.
For Frontier Touring, the structure of digital event announcements doesn’t look much different from the structure of traditional tour announcements, allowing the team to maintain some established consistency in their email communications. 
Recognizing that a shift in content would be their key to continued engagement, the Frontier Touring team revisited their strategy to be sure subscribers could get the most out of every send. Instead of a call to action to purchase tickets for an upcoming tour, there are now links to Youtube and social accounts for virtual attendance. 
The team also has a hand in reminding audiences of their love for artists and live events by offering a link to donate to Support Act and MusicHelps, two local charities within the music industry that are raising money for artists who are affected by COVID-19 and sharing other ways to help support live music.
Dileo says, “Support Act and MusicHelps are already invaluable organizations during ‘normal’ times, but during the era of COVID-19 they are irreplaceable. To use our platforms to raise awareness and funds for Support Act and MusicHelps felt like an absolute no-brainer.”

Quick thinking and easy-to-use tools make for a successful shift in strategy.
As for most brands, Frontier Touring’s overall email strategy drastically changed as a result of the pandemic. Monthly newsletters shifted to communicate all of the upcoming tours and the current status on those tours. 
More recently, the team is now using these monthly updates as an opportunity to engage with their audience in ways they never had before. Many newsletters now feature artist highlights, which introduce subscribers to new music and offer updates on what their favorite artists are currently up to. 

In the past, Frontier Touring relied on a template to create monthly newsletters. But with such rapid changes occurring so frequently, Campaign Monitor’s drag-and-drop editor was their saving grace when it came to pushing out new information—and getting it out fast. 
Dileo says, “We have no idea how to predict what’s going to happen next, so Campaign Monitor has been very helpful for us when we are acting fast to get out ever-changing information. There’s no better way to communicate with people directly than with email. And direct communication is really important when we’re talking about a tour for the following week that has been cancelled, postponed or rescheduled—that information has to get out fast.” 
The post From Sold Out Venues to Online Streaming: How Frontier Touring Pivoted with Email Marketing appeared first on Campaign Monitor.