CX Demo

Author: Franz Malten Buemann

  • Salesforce Certification Days: Free Preparation Webinars with Trailhead

    Salesforce certifications are a hot topic; it’s essential to earn at least a few to stand out from the crowd and there are lots to choose from! However, certifications are notoriously hard and require an in-depth understanding of the platform. The good news is, there’s… Read More
    The post Salesforce Certification Days: Free Preparation Webinars with Trailhead appeared first on Salesforce Ben.

  • Creating Dummy Data in Salesforce

    Have you ever created a new Developer Org, or spun up a new Sandbox, only to realize that you are going to need a lot of data to test out some functionality? I’ve had this problem more times than I can count, going through the… Read More
    The post Creating Dummy Data in Salesforce appeared first on Salesforce Ben.

  • CX Weekend Quote

    “When you serve the customer better, they always return on your investment.” – Kara Parlin ​ https://preview.redd.it/sz4k07biumw51.png?width=1024&format=png&auto=webp&s=cbbfd0e014215b0586bca77b37f7e89380c88575
    submitted by /u/vesuvitas [link] [comments]

  • CX Engagement & Stats

    37% of companies say they’re investing in customer experience because they’re losing business to their competitors. Source: Acquia ​ https://preview.redd.it/1cowfrz0kfw51.png?width=1024&format=png&auto=webp&s=92d5a8b71c02f53bf81cfe07ee6566448773127c
    submitted by /u/vesuvitas [link] [comments]

  • The Ultimate Guide to Creating A Perfect Mobile Message

    submitted by /u/appICE [link] [comments]

  • What You Need to Know: Customer Experience (CX) As We Move Forward

    The global pandemic set the stage for something many of us weren’t ready to deal with on any level. Stay-at-home orders and quarantines tested people’s limits, requiring them to adapt to a new way of life. According to one survey, at least 35 percent of employers have noticed an increase in mental health support because of their employees’ social isolation and economic anxiety. With so many people feeling overwhelmed and worried about what happens next, it’s critical to understand that consumers now expect a customer experience that is genuine, seamless, and memorable. Full Article: https://www.vonage.com.ph/about-us/vonage-stories/customer-experience-moving-forward/
    submitted by /u/vesuvitas [link] [comments]

  • Salesforce Anywhere Combines With Quip for the Ultimate Source of Truth

    Although 2020 has come with unprecedented challenges that this generation has ever seen, it has accelerated the rate at which digital tools need to cope with the age of remote working. Tools that have been around for years are now becoming essential instead of a… Read More
    The post Salesforce Anywhere Combines With Quip for the Ultimate Source of Truth appeared first on Salesforce Ben.

  • Adobe Experience Platform: How High-Tech Marketers Can Deliver a Great Customer Experience

  • How Unified Communications Can Improve Customer and Employee Experience

    The concept of unified communications entails the unification of communication channels within a single management platform. This will often include voice calls, text messaging, instant messaging, email, video calling, video conferencing, and so on. Unified Communications can also be integrated with other workplace processes to streamline operations. Full Article: https://www.business2community.com/communications/how-unified-communications-can-improve-customer-and-employee-experience-02348846
    submitted by /u/vesuvitas [link] [comments]

  • UJET Unveils Next-Gen Virtual Agent Solutions

    The post UJET Unveils Next-Gen Virtual Agent Solutions appeared first on UJET.