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Author: Franz Malten Buemann
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How to Make Money on YouTube, According to 3 People Who Do
Every day, over one billion YouTube videos are watched around the world.
And they’re not just being watched — they’re being devoured. In fact, the average YouTube mobile viewing session by any one viewer is roughly 40 minutes.
If only there was a way to make money off of a website people spend so much time on … As a matter of fact, there is! A few ways, actually, and the proof is in the people (and businesses) who’ve cashed in on their video strategy.
Who’s making content worthy of a nearly hour-long visit to YouTube? Well, YouTube isn’t just for amateur filmmakers and people videotaping their zainy housepets anymore. Musicians, TV networks, small businesses, and the self-employed all find monetary value in posting their own amazing content on a YouTube channel.
An active, entertaining YouTube channel — which is free to make through a Google+ account (also free) — strengthens these users’ brands and extends their reach to new audiences. It can also build a base of subscribers that other companies using YouTube will actually pay to advertise their products to.
Before launching a YouTube channel for the purposes of making money, you need to decide what kind of profit you’re interested in. Are you looking to use YouTube as a promotional outlet for your own products and services? Or, do you want your video content to generate ad revenue right from YouTube?
Here, we’ll dive into the step-by-step process you’ll need to follow to set up a YouTube account that is both ready and optimized for monetization. After that, we’ll dive into some specific methods you can try to make money on YouTube — and examples of successful brands who’ve tried those same strategies.
Feel free to skip directly to the section Different Ways to Earn Money on YouTube.
Otherwise, let’s dive in.1. Set up an adSense account.
To begin earning money on YouTube, you’ll need to start with an AdSense account. An AdSense account is the platform in which you’ll receive payments from YouTube, so this is a critical step.
It’s important to note — you can monetize more than one YouTube channel with the same AdSense account, so if your brand has multiple YouTube accounts and you’re hoping to set up monetization features on each one, you only need one AdSense account.
To set up an AdSense account, simply follow these AdSense instructions, or go to https://www.google.com/adsense/start/ and click “Sign up now”.
Once you’ve done that, proceed to the next steps.
2. Become a YouTube partner.
Along with an adSense account, you now need to be accepted into the YouTube Partner Program (YPP). There are a few requirements for joining YPP, including:You must live in a country or region where the YouTube Partner Program is available.
You must have more than 4,000 valid public watch hours in the last year.
You must have more than 1,000 subscribers.
You must comply with all YouTube monetization policies.
You must have a linked AdSense account.If you meet all those requirements, you’re eligible to sign up for the YouTube Partner Program. Here’s how to sign up:
Sign into your YouTube account (and make sure this account has a linked AdSense account).
Click “YouTube Studio” in the top right (by clicking on your profile picture).
If you don’t currently meet the requirements, you can select “Notify me when I’m eligible” and you’ll receive an email once you’ve surpassed 1,000 subscribers and 4,000 watch hours.
If you meet the requirements, click “Start” on the “Review Partner Program terms” card.
Once you’ve signed the term, you’ll see a green “Done” sign on the card.Once you’ve completed these steps, you’ll be placed in a queue to be reviewed. You can check your application status here at anytime. Once you’ve been accepted, you can proceed to the next step.
Note: If you’re accepted into the YPP, take a look a FAQs from creators who’ve just joined the program.
If you’ve been rejected, take a look at these FAQs for tips on how to strengthen your application. You can re-apply 30 days after rejection.
3. Identify viewer personas.
To create a strong, effective monetization strategy on YouTube, you’ll need to know who your target audience is — and, just as importantly, who your buyer personas are.
While your buyer persona will undoubtedly look similar to the same buyer persona you use for other marketing materials, there are slight variations you might need to make for the YouTube-version of your buyer persona.
As Nelson Chacon, HubSpot’s Principal Content Strategist for YouTube, told me: “For instance, you might have two buyer personas: Margaret and Sam. However, on YouTube, you have a better opportunity of reaching Sam than Margaret.”
Chacon continues: “Sam is interested in personal growth and probably has some existing tasks from Margaret on finding ways to reduce costs or find efficiencies for their business. The Sam we see outside of YouTube can have certain things he likes. However, inside of YouTube, he probably has other interests, so for this, you might look into creating a YouTube Sam 2.0 persona.”“Ultimately, you’ll want to tailor your digital content towards your ‘YouTube 2.0′ buyer persona. Consider what types of content that buyer persona would be most interested in, watch more, like and comment on, and share with peers. This will help you increase chances of conversion on YouTube.”
Ultimately, YouTube is a search engine, so you’ll want to treat the platform similarly to how you’d treat any other search engine. This means, by identifying your buyer persona, you can begin to target keywords that appeal most to that persona — and ensure you’re avoiding content that attracts “negative” personas, or people you don’t believe would be a good match for your brand.
(To learn more about how to create buyer personas, take a look at this post.)
4. Establish a product conversion path.
If you want to make money on YouTube, you’ll want to establish a strong conversion path — i.e. which YouTube content will attract the most viewers, and of those pieces of content, how can you leverage conversion opportunities to turn leads into customers?
We’ve identified 8 types of CTAs you can consider using in your YouTube videos. Among those are beginning-of-the-video CTA, description CTA, and drive-to-website CTA. Ultimately, you’ll want to outline a clear conversion path to understand how to turn your YouTube visitors into product leads.
For instance, let’s say you want to use YouTube as a channel to drive leads to your company’s new email marketing software. For starters, you’ll want to create a compelling YouTube video that attracts your email marketing buyer persona, and then you’ll want to drive those viewers to a dedicated landing page or e-book to learn more about email marketing. Once those leads are further down the pipeline, you can introduce them to your product.
Your conversion path, then, will look similar to strategies you’ve outlined in other lead generation channels, such as blog posts and social media — however, you’ll want to ensure you’re tailoring the content you produce on YouTube to YouTube’s demographic and the type of content YouTube viewers enjoy the most.
This might look slightly different from the content that performs well on your blog, but it’s worth the extra effort to ensure you’re creating content that fits each platform’s strengths.
5. Optimize your page for conversions.
There are tons of strategies specific to optimizing your YouTube account for SEO — which can ultimately lead to more visitors, and an increase in revenue.
A few quick tips: Consider inserting your intended keyword in your video title; optimize your video description; tag your video with popular keywords that relate to your topic; upload a customer thumbnail image; and add End Screens to increase your YouTube channel’s viewership.
It’s important to remember, when making money on YouTube, you want to play the long game. Sure, SEO-optimization may not put money in your pocket tomorrow, but it’s a good opportunity to increase viewership, establish your brand as an influencer in the space, and ultimately have the leverage needed to turn those thousands of viewers into paying customers.
6. Choose your monetization preferences.
There are a variety of monetization features you might explore on YouTube. Ultimately, you’ll want to choose the path that best suits your business’ goals.
Take a look at these five YouTube features in particular on which you can make money:Advertising Revenue: Ad revenue from display, overlay, or video ads.
Channel Memberships: Your members would make monthly payments for special perks or exclusive content.
Merchandise Shelf: Your followers can purchase official branded merchandise that you display on your watch pages.
Super Chat and Super Stickers: Your fans can pay you to get their messages highlighted in chat streams.
YouTube Premium Revenue: Subscribers can pay a fee to get access to premium content, and if you sign up for this program, you’ll get a portion of that subscription fee.
Learn more about these features, and each feature’s eligibility requirements, on this page.
Additionally, let’s dive deeper into advertising revenue for a moment. There are three separate advertising options on YouTube: TrueView ads, Video Discovery Ads, and In-Stream Ads.
Ultimately, the ad option you choose will depend on your advertising goals. Ultimately, YouTube advertising can be one of the most effective opportunities for driving conversions for brands and influencers alike.
Take a look at YouTube Ads for Beginners: How to Launch & Optimize a YouTube Video Advertising Campaign to learn more.
7. Create sponsored content.
One other opportunity to make money on YouTube comes in the form of sponsored content.
If you’re a YouTube influencer, you might naturally incorporate a brand or product mention into your content, create an entire video featuring a brand’s product or service, or even include a brief shout-out to a brand with whom you’ve partnered.
There are plenty of small and large opportunities to partner with brands and receive payment, either for every individual referral you send to their website, or simply for including a brand mention in your content at all.
Best of all, you don’t need to pay YouTube a portion of your earnings for any sponsorships — instead, you can negotiate directly with the brand.
Alternatively, if you’re a brand, this could be a good opportunity to reach new audiences and, ultimately, drive revenue to your company.
Feel free to take a look at What Will Influencer Marketing Look Like in 2020? to learn more.1. TrueView Ads
YouTube revenue: $2,600 – $41,600 per month
Got a great story to tell that also has a connection to your product? TrueView is for you. TrueView ads are your opportunity to create high-quality, longer creative spots that appear adjacent to the YouTube videos your target audience is already watching. These ads come in two forms: In-Stream and Discovery.
In-Stream videos play right before the YouTube user’s selected video, “in the stream” of that chosen video. Users can opt to skip this video after five seconds of it playing, as shown below, and jump to their content. In-Stream ads can be between 12 seconds and six minutes in length.Image by
Brian CarterDiscovery ads appear on the right sidebar of a selected video, just below the “Up Next” video as a suggested result. See how this one looks, below:
Because of the time you’re allotted with this ad format, it’s suggested that you create this type of ad with the goal of views and brand development, rather than just clicks into your website. This ad ideally generates revenue from the long-term brand awareness that comes out of a story people don’t want to skip, and one viewers remember the next time they approach your product or service.
Both In-Stream and Discovery are pay-per-view — you pay YouTube a fixed rate for every view the ad receives — and their return on investment (ROI) can be measured in Google AdWords. YouTube tallies one new “view” after 30 seconds of watching, or a click on the video as it’s playing. If the video is less than 30 seconds, views are tallied from people who watch the entire ad. (We’ll explain how AdWords manages all three ad formats in a minute.)
Clash Royale, a popular game app for mobile devices, has produced TrueView ads that are consistently in YouTube’s top 10 most highly watched ads of the year. The company’s 2017 ad, “The Last Second” (shown below), garnered more than 110 million views by the end of that year. This campaign contributed to a YouTube marketing strategy that makes the app developer no less than $4,000 per month, as estimated by SocialBlade.2. Preroll Ads
Like In-Stream ads, Preroll ads play in the stream immediately before a user’s selected video. The difference is this ad type can’t be skipped after five seconds. These videos also run a maximum of 30 seconds, though YouTube recently confirmed it will limit advertisers to 15- and 20-second options starting this year.
Because viewing is required in this ad format, advertisers pay per click, so make the click worth it. A preroll ad with an enticing call-to-action that directs viewers to an appropriate landing or purchasing page on your website can be an enormous lead-generator for the sales team.
You can also leverage YouTube’s remarketing options, which enable you to send new videos back to users who’ve already engaged with your YouTube channel. If you’re a HubSpot user, and you’ve built smart forms for capturing new information on returning visitors, remarketing can be a terrific addition to an inbound marketing campaign.
This remarketing option helps you learn more about a person’s background and interests when they receive new videos that bring them to new landing pages.
3. Bumper Ads
Bumpers are the shortest ads you can buy. These six-second spots play just before a viewer’s selected video (like the above two options) but are best for brand awareness in the short breaks between long videos, or a YouTube playlist a user might be listening to in the background.
While they might be brief, YouTube found 90% of their bumper ads were remembered later by viewers. Bumpers are sold through cost-per-minute (CPM) bidding, which means you pay for every 1,000 plays of your ad on YouTube. They’re best used as a compliment to a TrueView ad campaign.
So how do you track the performance of these three video ad formats? Once you’ve created a YouTube channel and uploaded your video content, you can open a Google AdWords account and link it to your video campaign. In AdWords, select the campaign type, ad format, your budget, and to whom and where to show each video on YouTube.
You can target very specific audiences, and track the conversion rate of each video individually to see how much business (and revenue) you’re driving. See this blog post to learn more about this process.
4. YouTube Partner Program
YouTube revenue: $723,500 – 11.6 million per month
The YouTube Partner Program (YPP) allows the website’s most successful YouTube channels to monetize their content by serving ads made and paid for by other YouTube users.
The criteria for this program — which changed in 2018 — requires that your channel has reached 4,000 watch hours and 1,000 channel subscribers in the last 12 months. Once you have passed these two milestones, you can apply to join the program through the following steps:At the top-right of the YouTube homepage, click your account icon and select “Creator Studio.”
On the left-hand side, click “Channel” and select “Status and features.”
Under the box, “Monetization,” click “Enable.” Don’t be fooled if it says you’re already “Eligible” to the left; this just indicates there are no restrictions against you from trying to become a Partner.
You’ll be asked to agree to the YPP Terms. Do so, and you’ll then sign up for an AdSense account so you can receive revenue through your monetized YouTube account.
Set your ad hosting preferences and follow the prompts to submit your channel for review.YouTube typically emails you a decision on whether they’ve accepted you into the YPP within a week of applying, so sit tight. Still trying to hit the right watch hours and channel subscribers? Keep in mind you should be posting prolifically — having just one or two videos on your channel that you’re personally proud of won’t cut it.
T-Series is a prime example of how volume and consistency can make you a sought-after channel by advertisers on YouTube. This India-based record company posts numerous music videos for songs written and performed in Bollywood, India. And although the company was founded in 1984 and has been on YouTube for nearly 10 years, keeping with this music video strategy has finally put them a position to dethrone PewDiePie (the famous video game-focused YouTube user) as the most popular YouTube channel in the world — with a whopping 83 million subscribers.
T-Series makes no less than $724 thousand per month from its YouTube channel, according to SocialBlade, much of which comes from advertisers through the YouTube Partner Program.“Bollywood music is like Russian roulette. You keep on betting, but you don’t know what will be a hit.” -Nerraj Kalyan, President of T-Series
By publishing multiple videos a week, you can build your viewership, qualify for YPP, and make decent cash. YouTube splits ad revenue 55-45 with its partners — 45% to Google, 55% to you. That means an advertiser who invests $200 in serving ads on your channel can bring you $110 for your videos’ real estate.
T-Series’s president attributes their success on YouTube to the fact that the business doesn’t go into any one project thinking it will make money. Rather, the regular “bets” they place on YouTube increase their chances of capturing its audience, and increasing their following as a result.
5. Affiliate Links
YouTube revenue: $6,900 – $109,800 per month
As an affiliate, there is no eligibility requirement — you’re taking advertising into your own hands. This is a great option for YouTube channels that offer reviews and how-to’s, and frequently recommend new products to its viewers.
Turn those suggestions into paid (but natural) product placements in the description section of your video, as shown below:
Image via Authority Hacker
Working as an affiliate of various brands can make you money — albeit usually less than a YouTube Partner campaign — each time that company makes a sale off a link you post on one of your videos. In this case, you’re earning revenue from the company of which you are an affiliate, rather than from YouTube and its advertisers.
Start by joining an affiliate network through sites like Click Bank or Amazon’s Affiliate Program, and follow the signup instructions. Keep in mind that each program takes a different percentage of a sale as commission, and your success is still tied to the popularity of your YouTube channel.
Travel vloggers can also join Travelpayouts. It is a travel affiliate program, that allows you to make money on flight tickets, hotels, tours and other travel services. The affiliate commission (percentage) depends on the service you choose and your sales volume.
YouTube personality Marques Brownlee, whose YouTube channel is shown promoting affiliate links in the screenshot above, is a consumer electronics reviewer on YouTube. This makes affiliate advertising the perfect revenue stream for his channel because his advertisers are effectively paying for Marques to review — and, assuming it’s a positive review, promote — their products to his viewers. Marques says he also generates revenue through the YouTube Partner Program, according to Recode.“There’s little things you can do to get people to watch your videos more, but none of it will make as drastic of a difference as the video itself. The video itself has to be what makes people watch it and share it and watch it again.” -Marques Brownlee, tech reviewer on YouTube
In the example above, Marques reviews a pair of headphones by Bose, suggesting they might be the best noise-cancelling headphones on the market. This made him an affiliate of Bose — just one piece of a YouTube marketing strategy that makes Marques no less than $6,900 per month, according to SocialBlade.
6. YouTube Super Chats and Super Stickers
What exactly is fan-funding? It’s exactly what it sounds like: viewers donate money to your channel if they find your content enjoyable.
It’s the perfect option for videos managed by charities and nonprofits, but even for-profit businesses and independent creatives can publish videos and YouTube Live streams that encourage contributions from their audience. Streaming platforms such as Twitch.tv, which webcasts video games and general interest content, sees accounts that are two years or older make $80 in “tips” per year on average.
Twitch.tv’s most popular users make thousands.
Obviously YouTube and Twitch have different users, but YouTube has just as many loyal channel subscribers who would likely pay for exclusive rewards and content. On YouTube, sign up for Fan Funding to allow viewers of a live stream to tip through a chat window associated with the video.
YouTube calls them Super Chats.
Image Source
You can also sign up for Patreon, which allows you to launch membership-only video channels through YouTube at a small fee per month for regular rewards. Just imagine how much a YouTube channel could generate if it has the 1,000 subscribers required by the YPP. Charge $1 for a new channel with new content, and you could be looking at a solid monthly revenue stream.
7. Channel Membership
If you’re eligible, channel memberships is a powerful opportunity to offer exclusive perks to fans who are willing to pay a low monthly fee to become a member of your brand’s YouTube channel.
Channel memberships provide members with perks like loyalty badges, custom emojis, and other goods unique to the channel — for instance, comedian Mike Falzone offers a digital copy of his book and an exclusive coupon code to use on merchandise:Take a look at YouTube’s Channel memberships eligibility, policies, & guidelines to see if this is a good fit for your brand. Ultimately, community membership could be a powerful opportunity for you to build a larger following on YouTube and make loyal fans feel valued by releasing exclusive, membership-only content.
8. Merchandise Shelf
Similar to the power of a good gift shop at the end of a museum tour, the Merchandise Shelf is a good option for influencers and brands alike to sell products or services to spread brand awareness and increase sales.
This is an especially good option for influencers. For instance, consider Ryan Higa, a Japanese American Youtube creator and personality, who has over 21 million subscribers on his YouTube channel. To earn money, Higa now has a full merchandise website he links to directly from his YouTube account. Devoted Higa fans will love purchasing a branded t-shirt or sweatshirt, and it earns Higa some hard-earned money on his already successful channel.
Take a look at YouTube’s merchandise page to learn more.
There’s no shortcut to well-earned cash money, even on YouTube. The good news is video is taking up an increasingly wide slice of global internet bandwidth, and there are numerous ways to produce video content that’s good enough for people to pay for. -
Automate marketing with scraping
I built my career, and a lot of profitable software products around a simple idea: collecting third-party data for profit. Now I’m sharing what I know in a brand-new course called “reverse engineering through technical scraping”. Collecting data is more crucial than ever now, as every company needs it. Think about this: if you have the same data your competitors have, at most, you will have the same results. You can collect data to improve operations and build custom internal tools, but you can also collect data to improve your product or exploiting new channels for marketing. For example, you can collect names of people and companies that use your competitor software by scraping reviews from Capterra and other similar sites. This is just one application. If you want early access and give feedback during development, check out the course here: https://learn.mikerubini.com/reverse-engineering-through-technical-scraping Feedback I already have modules on scraping Instagram, scraping online reviews to get leads, scraping Shopify. What other practical things would you like to learn? Thanks!
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Free tool to target hidden interests with Facebook ads
Facebook hides some targeting interests. For example, if you put the keyword “fitness” inside the ads manager, Fb will return only 25 interests. Bad news: there are actually 225 interests for the keyword “fitness” but Fb doesn’t return them into the Ads manager. Most advertisers are not targeting these. Good news: you can uncover all of these other interests by doing a simple API call to Facebook. I decided to build a tool to make it even easier for non-technical people. It’s entirely free to use: https://targetbear.com Let me know if you have questions. 🚀
submitted by /u/mikerubini [link] [comments] -
The persistence of hierarchy and status roles
REM was one of the most respected indy rock bands. You’d think that a group that somehow managed to thread the needle between whatever authentic means to them and huge popular success could walk away from traditional measures of who’s up and who’s not…
In a long-ago Rolling Stone article, lead singer Michael Stipe said that he had never heard a song from Mariah Carey and in fact had just learned how to say her name. There’s a difference between focusing on your lane and denigrating the others in your field.
In the same article, bandmate Michael Mills expresses disappointment that even though they recorded at Prince’s studio in Minneapolis, he never stopped by to say hello or even invite them to the party on Friday.
Turtles all the way down, turtles all the way up.
High school persists.
It’s possible to use the status hierarchy as a sort of fuel, a way to motivate yourself to push a little harder. But it is also possible, and far more resilient, to use connection and possibility as fuel as well.
The best lesson of high school might be that everyone has a noise in their heads, everyone feels uncomfortable and everyone would appreciate a little kindness and respect. -
Looking For Digital Marketers
Hello, I’m looking for full time american and european only digital marketers. This will be a high paying job. I’m looking for serious, dedicated and commited people only please comment and inbox me if your interested thank you.
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More popular (and cheap, too)
If Harper Lee had written To Kill a Mockingbird today, there’s no doubt that the salesforce and the marketers would have pushed for a catchier title, probably with better SEO.
And it’s hard to imagine that Waiting for Godot would have ever been performed on Broadway.
On a similar note: What would happen if instead of taking elements out of our work in order to make the product cheaper, we put things in instead? What if we made it better?
It’s tempting to race to the bottom. The problem is that you might win, and then you’ll have to stay there. Worse, you might try and come in second, accomplishing not much of anything.
Linkbait is a trap, because it brings you attention you actually don’t want.
The alternative is to be idiosyncratic, specific and worth the effort and expense. What would happen if you made something important, breathtaking or wonderful? The race to the top is not only more satisfying, it’s also more likely to work.
And then you get to live there. Doing work you’re proud of, without excuses.
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Getting Started with Process Builder – Part 22 (Discover How to Auto Populate Delegated Approver Field on a New User Record!)
How to Auto Populate Delegated Approver Field on a New User Record Continue reading →
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How To Improve Your Company’s CX Strategies: 15 Top Tips
Over time, marketing experts realized that if a customer had a great initial experience with the business, they’d be more inclined to return. Customer experience has thus become one of the most vital metrics for ensuring that consumers are happy with a company. Unfortunately, not all businesses are gifted at creating excellent experiences for their buyers. Below, 15 experts from Forbes Communications Council offer their best advice that can help a company develop a much-improved customer experience.
Focus On Customer Journey Mapping Have A Well-Planned Execution Process Adapt And Extend Your CX Have A Client-Centric Culture Make Your CX Delightful Set Up Key Metrics And Monitor Them Leverage Surveys, Reviews Ensure Quick Response Times Combine Technology And Human Expertise Don’t Define Success On Your Terms Stay Human And Relatable Leverage Conversational AI Focus On Digital Experience Offer A Personalized Experience Have A Strong Retention Program
Full article: https://www.forbes.com/sites/forbescommunicationscouncil/2020/11/20/how-to-improve-your-companys-cx-strategies-15-top-tips/?sh=33c60d253c54
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The Greatest Brands are the Ones that Take ‘Onus’ of Customer Experience
Customer experience is about brands demonstrating their commitment to prioritising and anticipating the problems of the customers. They are taking the onus to provide a solution to the customers. One of the frequent problems that most customers face while purchasing online is the whole complexity of the ‘return’ process. Agile brands are managing this by…
The post The Greatest Brands are the Ones that Take ‘Onus’ of Customer Experience appeared first on Customer Experience Magazine. -
6 Ways to Support Black-Owned Businesses During the Holidays
2020 has presented unprecedented challenges for businesses. COVID-19 has forced most to pivot their strategies online and adapt to a growing digital landscape. While some have been able to stay afloat, others haven’t been as successful and many have had to close their doors permanently as a result.
Black-owned businesses have been disproportionately impacted by the global pandemic. In the United States, 26% of Black-owned businesses closed their doors permanently between February and May of 2020, compared to 11% of white-owned businesses.
That’s why, this holiday season, HubSpot is joining Google, the U.S. Black Chambers, Inc., and other companies participating in Black-owned Fridays — an initiative to drive visibility and support for Black-owned businesses.
I spoke with Gianne Doherty, Founder of Organic Bath Co., to learn more about what businesses, and consumers, can do to support Black-owned businesses during this holiday season. Below are a few thoughts she offered during our conversation.
How to Support Black-Owned Businesses
1. Tell someone about a business or product.
Doherty started by saying that the simplest way to support Black-owned businesses during the holiday season is to tell people about their products. When you buy something cool or get a good deal, tell a friend. Online customer reviews are great, but a one-on-one interaction is usually the best way to convince someone to check out a business or product you love.
If you don’t know of any Black-owned businesses in your area, Doherty recommends heading to Google and doing a quick search. There are plenty of resources that can direct you to a Black-owned business in your area — one of which is the Official Black Wall Street Directory.
She also proposed searching social media sites to find Black-owned businesses online. For instance, if you search “#BlackOwnedBusiness” on Twitter, you can find plenty of accounts managed by Black business owners — liking, reposting, and sharing their content is also a great way to support these businesses.Image Source
2. Refer customers to Black-owned businesses.
Word-of-mouth marketing is incredibly important for small businesses, especially if you’re operating in a B2B setting. Doherty noted that customer referrals make a huge impact on buying decisions, because customers will trust each other’s recommendations more than they’ll trust your brand’s advertisements. If you have the opportunity this holiday season, refer a Black-owned business to your customers or peers and help promote their brand.
Doherty also emphasized the importance of focusing on the value of the products and services you’re referring — and not just the fact that they’re Black-owned. After all, “shopping Black or shopping small doesn’t mean lower quality,” as she put it. When making a referral, Doherty encouraged people to highlight the benefits of the product or service along with the fact that they have been created by individuals who have been historically underfunded.
3. Shop early during the holidays.
The holidays are already a busy time for small businesses, and COVID-19 has made it even more difficult to keep pace with customer demand. In the United States, 99% of minority-owned businesses are small businesses, which means that many don’t have their own shipping operations like Amazon or Walmart.
Most small businesses in the United States use the United States Postal Service (USPS) when shipping their products, which can lead to delays as orders pile up around the holidays. Doherty recommends that customers try to buy their products early in the holiday season to avoid any potential problems that might occur with shipping.
4. Be patient with small businesses.
Alongside shopping early, Doherty also noted that customers will need to be a little more patient with small businesses this year. The holidays are already busy as it is and now, with COVID-19, many businesses are still learning how to adapt their marketing, sales, and customer service strategies. There are likely to be some new roadblocks to tackle this year, and customers need to be patient with small businesses as they work to overcome those challenges.
Black-owned businesses have already saw an increase in customer demand this year when searches for Black-owned businesses increased by over 7,000% between May and July. Unfortunately, this growth has declined since, creating a greater need for buyers to support Black-owned businesses during the holidays. While it’s wonderful to see a sudden spark of interest over the summer, Doherty encouraged buyers to continually support Black-owned businesses year-round and not just when it’s trendy.
5. Partner with Black-owned companies.
If you’re a business owner, one way you can partner with black-owned businesses is on promotional campaigns. Doherty, for example, has been partnering with other Black-owned businesses to hold giveaways. She’ll give away another brand’s product while that brand will give away one of hers. This is a great way for each company to raise awareness for the other among their customer bases.
Here’s one example from her company’s Instagram page, where she partnered with two other Black-owned beauty brands to give away products.Image Source
6. Buy from Black-owned businesses.
At the end of the day, the best way to support Black-owned businesses is to buy their products. Doherty said, “We’re voting with our dollars.” The businesses where we spend our money will be the ones that grow and thrive. If we don’t consciously shop at Black-owned businesses, we will continue to lose them at a disproportionate rate. If you really want to support Black-owned businesses this year, go out and purchase one of their products and tell a friend about them, too.
These are just a few of the ideas that Gianne Doherty wanted to share for Black-owned Friday. We hope it brings some attention to Black-owned businesses, especially those that have been significantly impacted by COVID-19.
If you’re a Black business owner and are looking for ways to optimize your visibility this season, below are a few resources from Google that can help you reach new customers.
How to Get Support If You’re a Black Business Owner
Here are three things that Google recommends doing if you’re a Black business owner.Add your business to the U.S. Black Chambers, Inc.’s ByBlack directory. You can add your listing and become a part of the community for free.
Highlight that your business is Black-owned on your Business Profile on Google. By adding the Black-owned attribute, you’ll stand out to customers looking for your business on Google Search and Maps. Here’s how to get started.Get free coaching to help your business reach new customers, thrive online, and grow. Grow with Google Digital coaches provided dedicated support for Black and Latinx small businesses.