I’m evaluating platforms for a project at work and wondered why people love the platform they currently use. I’ve heard pros and cons for so many but specifically, what is it that your platform offers that makes you stick with it? Is it functionality? Automations? CRM? Stackability? Customer support? Which platform do you use and why do you love it?
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Author: Franz Malten Buemann
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Why do you love your marketing automation platform?
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Three Ways to Accelerate Collaboration in the Contact Center by Integrating Microsoft Teams
Now that we are several months into the global pandemic, most of us have settled into a new normal. For businesses, this means employees—including those in contact centers—are now working, learning, and collaborating remotely. This new model has required the adoption of tools to ensure employees stay as productive and efficient as when they were in the office. To help, companies have been embracing unified communications applications such as Microsoft Teams, which now boasts 75 million active daily users. If you’re one of the thousands of companies that has embraced Microsoft Teams for your internal communications and collaboration, have you ever thought about extending it into your contact center? If not, you should. And here are the top three reasons why.
Boost your agent productivity
Connect with experts anywhere in your organization
Increase your First Contact Resolution (FCR)
Full article: https://www.niceincontact.com/blog/three-ways-to-accelerate-collaboration-in-the-contact-center-by-integrating-microsoft-teams
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How to Develop a Niche Marketing Strategy that Drives Growth
As of March 2020, over 804,390 businesses in the U.S. were less than one year old. Combine that with the 31.7 million small businesses vying for customers, and the competition seems even more fierce. So how can you possibly create a marketing strategy that stands out? Diving into a specific niche is the way to set your business apart.
Let’s look at how a handful of businesses use niche marketing to their advantage, before walking through the steps to create your own growth-generating strategy.
5 Examples of a Niche Marketing Strategy
1. Flylow Gear
With 9.2 million skiers and snowboarders in the U.S, the pool of potential customers seems wide enough for all to share. But popular brands like Patagonia and The North Face can be found in almost every sports shop, making it hard to convince customers to seek out smaller brands with fewer offerings.
Flylow Gear figured out how to fight through the noise. Instead of targeting all customers interested in winter gear, their niche marketing strategy focuses on backcountry skiers looking for no-nonsense, quality gear. Their products are featured in all the right places — like Powder magazine — to reach their ideal buyers. Even their confirmation emails share that they’re a small, mountain-based crew of dedicated skiers.Image source
2. Octavia Elizabeth Jewelry
For ethically-minded consumers searching for jewelry, the most important factor is knowing about raw materials sourcing and product creation. That’s because this $300 billion dollar industry has come under fire for using child labor and causing extensive environmental harm.
Octavia Elizabeth understands the need for responsible jewelry. The company’s commitment to fair working conditions, legitimate living wages, and ethical production are clearly stated on its website.
Not only has Octavia Elizabeth honed in on customers looking for sustainably-sourced, handmade jewelry who are willing to pay a higher price, the brand has also elevated its niche offering by associating itself with celebrity clientele.Image source
3. Natural Dog Company
Research estimates Americans will spend $99 billion on their pets in 2020 alone. So how can a pet-focused business stand out amongst the thousands of memory foam beds, custom carry-on bags, and dog-friendly ice creams saturating the market?
Natural Dog Company caters to a very specific kind of pet owner: the eco-conscious consumer who pampers their pooch. By giving their organic and all-natural skin care products names like PAWdicure Pack and offering discount codes for free dog treats, they put pups first — which is exactly what their customers do.Image source
4. Pimsleur
Learning a new language can be a struggle, and the options for doing so are definitely overwhelming. Will you really be speaking like a Parisian after spending $1,000 on a program?
Rather than making promises of perfect grammar and flawless accents, Pimsleur focuses on learners who need to improve their speaking and listening skills. The program includes a 30-minute audio lesson every day, with each conversation building off the previous ones. While not the most innovative language-learning app, its audio-first approach is great for customers looking to improve their conversational skills.Image source
5. Photographers Without Borders
It’s one thing to entice people to buy a product, but it’s another thing entirely to attract donors for a nonprofit. While this type of organization may not seem like the right fit for a niche marketing strategy, it’s essential for bringing in donations and volunteers.
Photographers Without Borders has partnered with major organizations like Adobe, Sony, and Patagonia by honing in on a particular marketing technique: storytelling.
By prioritizing ethical storytelling, whether in a social media post, email newsletter, or online webinar, the organization has built a reputation for producing high-quality work that address the 17 UN Sustainable Development Goals and UNDRIP. Plus, their Code of Ethics makes it clear what type of community members and partners they’re aiming to attract.Image source
Developing a Niche Marketing Strategy
Now that you have a better grasp on how brands from all types of industries create strategies that drive growth, it’s time to shape your own.
Step 1: Know your competition.
Developing a niche marketing strategy is impossible without scoping out your competition. That’s because it’s crucial to understand your unique selling proposition — what you do differently that makes customers choose your company over another.
Maybe you design ceramic dishware that can’t be found anywhere else, or maybe you’ve developed a tool that makes it easier for marketers to send emails. Whatever is it, find your speciality and craft a story around it.
Step 2: Narrow down your niche market.
Airbnb Co-founder Brian Chesky is famous for having said, “Build something 100 people love, not something 1 million people kind of like.” Put simply, it’s better to reach a small group of people who sing praises about your company, rather than a large group who thinks it’s just okay.
You can do this by honing in on the right niche market for your business. While this takes time and thought, it’s worth the effort to find loyal customers who will gladly choose you over competitors.
For instance, Thirdlove is the first underwear company to offer bras in half-size cups. Through their inclusive sizing options and emphasis on body diversity, they’ve built a loyal community of over 327,000 Instagram followers.
Step 3: Go where your buyers are.
If your ideal customer spends all of their time scrolling on Facebook, it wouldn’t make sense to develop a niche marketing strategy around email campaigns. Enter market research.
You already know who your buyers are, but research helps you go deeper to find out where they shop, how they find products, and what influences their purchase decisions. Once you have that information, you’ll get the most return for your marketing dollars.
Step 4: Listen to the word on the street.
Everyone has problems that need solutions. If you listen to people’s thoughts about a certain product or service, you can find opportunities to fill in the gaps.
David Barnett did just that when he engineered a solution for constantly tangled headphones. What started out as two buttons glued to the back of a phone case quickly turned into Popsockets, a company that brought in $169 million in revenue just seven years after its founding.
Step 5: Create a unique brand.
Once you’ve defined your unique selling point, outlined your buyer persona, found out where to reach them, and listened to their problems — all that’s left is to build a brand identity. A well-defined brand will help you develop a niche marketing strategy that’s authentic to you and attracts ideal customers.
For instance, Etsy’s position as the marketplace for independent artists has attracted more than 138 million buyers. In a 2020 TV commercial, the brand touched on the pandemic and used emotional marketing tactics to encourage support for small businesses that sell through the platform.
Creating a niche marketing strategy that drives growth for your business is more than creating a social media ad or sending a weekly email promotion. If you take the time to learn about your customers and differentiate your brand, you can develop a strategy that attracts the right buyers and helps you hit your growth goals. -
Excellent Customer Service: The Unexpected Benefit of Lockdown
With the boom of the online era, customers in many sectors have become spoilt for choice when it comes to both products and services. With more options than ever and the ability to quickly compare offerings between companies, decisions can often come down to one key factor: Customer Service. This hasn’t gone unnoticed – and…
The post Excellent Customer Service: The Unexpected Benefit of Lockdown appeared first on Customer Experience Magazine. -
CXM’s Top CX Stars: 2021 Edition
The CX Stars list of the UK’s top Customer Experience Professionals and Influencers is returning to CXM for 2021. CX Stars is Customer Experience Magazine’s annual list of the country’s most dedicated CX Professionals who strive to transform businesses and place the customer firmly at the centre of their organisations, and the inspirational thought leaders…
The post CXM’s Top CX Stars: 2021 Edition appeared first on Customer Experience Magazine. -
Welcome and problems
“You’re welcome,” is not the same as, “it’s my pleasure.”
and
“No problem,” is not the same as, “I’m happy to help.”
These sentences are the closing parentheses of a simple conversation that opens with “thank you.”
We have to say something. The “thank you” demands acknowledgement.
It could be, “okay, now we’re even.”
Or we could express satisfaction at having the ability to make a contribution. We can continue the infinite game instead of simply walking away.
That might be more satisfying all around. A wave is more powerful than a grimace.
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How to Get Your Leads to Share Your Content
Wouldn’t it be great if your leads could do some of the work for you when it comes to getting more eyes on your email marketing content? Well, they can, as long as you put the right prompts into place. While many marketers focus most on the number of click-throughs to their website their emails…
The post How to Get Your Leads to Share Your Content appeared first on Benchmarkemail. -
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Campaign Monitor Releases Email Link Review Tool and My Branded Templates
Email features reduce send anxiety allowing clients to test links at scale and simplify the process to create custom-designed templates.
Campaign Monitor, a provider of powerful yet intuitive email marketing software, today announced two significant feature releases, Link Review and My Branded Templates.
Link Review notifies customers of any broken or missing links to be updated for all outgoing email campaigns. My Branded Templates provides users an easy way to set up custom designs featuring their logo and colors by simply inputting their organization’s URL. Together, these two releases improve customers’ confidence in their email sending and saves precious time, while also creating a higher quality customer interaction with their audiences.
“Link Review allows me to double-check all links before sending. This is a big help, especially since we send a large number of emails with different links. It has brought a lot of confidence in sending emails,” said Jasmine Thomas, Email Marketing Manager at Lulu Press.
Now, more than ever, when businesses are balancing increased workload during the holiday season, Campaign Monitor sought to solve common challenges relating to email send anxiety. Link Review helps customers identify missing, broken, and incorrect links in an easy-to-edit panel. This powerful tool reduces error and saves time, while also ensuring accurate emails are sent out.
Many businesses are looking to improve their brand consistency as they rely on email as a vital communication channel with their audiences. My Branded Templates does the work for customers. The feature automatically pulls in logos and colors from a company’s URL allowing businesses to not only get started quickly, but also ensure their brand stays consistent.
“Our customers have been heroic in 2020, communicating with their audiences during stressful times, adapting quickly, and managing with strained resources. We are thrilled to release the Link Review and My Branded Templates tools to help customers get started quickly and reduce errors, offering a boost of confidence as so many of our customers expand their digital strategy,” said Kalyn New, Director of Product and Customer Marketing at Campaign Monitor.
About Campaign Monitor
Campaign Monitor, a CM Group brand, is a global technology company providing a powerful yet intuitive email marketing platform. Founded in 2004, Campaign Monitor’s mission is to provide customers with the tools they need to create meaningful connections with their audiences. Over 250,000 customers worldwide use Campaign Monitor’s easy-to-use design, personalization and automation tools to create and deliver stunning emails that drive real business results. For more information about Campaign Monitor, or to try it for free, visit campaignmonitor.com
About CM Group
CM Group is a family of global marketing technology brands including Campaign Monitor, Emma, Vuture, Delivra, Liveclicker, Sailthru, and Selligent. By joining together these leading brands, CM Group offers a variety of world-class solutions that can be used by marketers at any level. Headquartered in Nashville, TN, CM Group has United States offices in Indianapolis, Los Angeles, New York City, Pittsburgh and San Francisco, and global offices in Australia, Belgium, United Kingdom, New Zealand, France, and Uruguay.
The post Campaign Monitor Releases Email Link Review Tool and My Branded Templates appeared first on Campaign Monitor.