Author: Franz Malten Buemann

  • Six Direct Response Copywriting Tips (and Examples)

    Connecting with potential customers is critical to boost interest in your website and drive sales conversions.
    But this is often easier said than done — while many site owners understand the value of compelling content, creating copy that resonates with visitors is more complicated than it appears.
    Here’s why: Gone are the days of keyword-stuffed content designed only to drive up SEO values. When it comes to successful website marketing and sales campaigns, action is the driving force.
    But with the typical consumer now owning and using at least three digital devices on average, the amount of time content has to make an impact is diminishing quickly.
    To both boost up-front engagement and encourage immediate action, many businesses are leveraging a new approach: Direct response copywriting.
    In this piece, we’ll dive into direct response copywriting details, offer some actionable examples and provide six tips to help boost the benefits of direct response copywriting.

    What is direct response copywriting?
    Direct response copywriting is all about right now. It’s about inspiring consumers to action the moment they’re done reading your copy.
    As a result, successful direct response content creators are highly valued (and well-paid) professionals since they’re able to generate significant return on investment (ROI) for organizations.
    They accomplish this aim by combining a deep understanding of target markets with substantial writing skills to create copy that evokes emotional or logical responses from readers.
    From understanding key pain points to highlighting immediate needs or offering specific solutions, direct response copywriting done right delivers familiarity and personalization combined with market knowledge and authority to create a sense of trust.
    While your specific aim may vary, direct response copywriting typically focuses on actions such as:

    Purchasing an item or service
    Signing up for email newsletters or product updates
    Downloading free resources such as e-guides or whitepapers
    Following brands on social media sites

    Metrics are critical to ensure direct copywriting is having the desired effect. These may include total sales volumes, new email list sign-ups, the number of times resources are downloaded, or the uptick in total followers on social sites like Facebook, Instagram, or Twitter.
    When it comes to creating direct response copywriting, businesses have two options: in-house or outsourced.
    While in-house content creation may offer up-front cost savings, the highly targeted nature of direct deliverables comes with a steep learning curve — initial efforts may not have the intended effect if they’re too generalized or fail to strike the right balance between authority and accessibility.
    Alternatively, while best-of-breed direct response copywriting services aren’t cheap, they can often deliver ROI between 5X and 10X their initial cost.
    Direct Response Copywriting Examples
    So what does direct response copywriting look like in practice? Let’s break down a few examples.
    1. Fizzle

    This banner is from Fizzle, which provides resources for entrepreneurs. It speaks to the fundamental nature of these self-starter businesses: Earning a living that isn’t tied to traditional corporate or retail frameworks and that brings a sense of personal satisfaction.
    The copy is short, targeted, and to-the-point and encourages immediate action to click-through and see what the company has to offer.
    2. Dropbox

    File service Dropbox has made significant enterprise in-roads by offering streamlined and secure collaboration.
    Here, their direct response copy makes their value proposition abundantly clear: Users can collaborate on anything, anytime, anywhere. It speaks to the pain points experienced by main companies trying to find collaborative common ground and offers Dropbox as the simplest solution.
    3. MailChimp

    This direct response copy is from automation platform MailChimp. It offers four key benefits laid out in an easy-to-read format, along with more in-depth details and links below.
    For companies looking to improve customer connections, boost brand impact, or get more from their data, MailChimp’s copy makes it clear they can help — and makes it easy for companies to take the first step.
    Six Direct Response Copywriting Tips
    Here’s the hard truth: With customers now inundated by online advertisements across multiple platforms and devices, it’s hard for content to stand out. As a result, companies need direct response copywriting that is immediately engaging and compelling — and that’s no easy task.
    Here are six direct response copywriting tips to boost your in-house efforts or help you evaluate the potential copy providers.
    1. Know your market.
    Understanding your target audience is key for any copywriting, but it’s fundamental for direct response efforts.

    For content to compel action, readers need to feel like copywriters “get” them — that they understand their specific pain points, and can offer immediately applicable solutions.

    This is by far the most labor-intensive step of the process, but is well worth the effort.
    2. Start strong.
    The first thing prospective customers see when they look at your copy? The headline. If it doesn’t grab attention, chances are prospective purchasers won’t read the rest of your content and you won’t compel action. Headlines should reference the reader directly with “you” statements or questions — done well, headlines can stand on their own as effective actionable content.
    Worth noting? If a great headline doesn’t present itself immediately, try writing the rest of the copy first, since this may help you find the best first-line fit. It’s also a good idea to walk away from your content for a few days after you’re done — if it doesn’t have the same impact when you look again, consider making changes.
    3. Apply AIDCA were possible.
    AIDCA stands for “attention, interest, conviction, desire and action.” Ideally, you want all five in your copy. Start with an attention-grabbing headline, then drive interest with a compelling product or service hook.
    If you’re creating longer-form copy, conviction can take the form of a customer testimonial or review, but this isn’t necessary for quick-hitter content.
    Desire speaks to your value proposition — why would customers want your product or service? Action is your goal; make it clear what you’re looking for and provide direct links.
    4. Ask for action.
    While your direct response copywriting content should always end with a call-to-action (CTA), it’s also a good idea to reinforce this idea two or three times throughout your content.
    Best bet? Always start and end with a call-to-action and include another actionable mention in the middle of longer copy.
    5. Prioritize the second person.
    Effective direct response copywriting centers on the consumer, not the company. As a result, businesses are best-served by prioritizing the second person with “you” statements and questions that speak to readers directly.
    While “I” and “we” statements might offer great insight about your company, its processes or its current accolades, these first-person pronouns won’t encourage action. 
    Simply put? “You” is the fastest way to “yes”.
    6. Write fast, edit hard.
    Overthinking direct response copywriting can slow the process and hamper overall effectiveness. Why? Because this action-driven framework demands a unique combination of instinct and information to create compelling content.
    Instead, companies should take a write fast, edit hard approach: Draft content quickly to establish key themes and pinpoint critical outcomes, then edit ruthlessly to eliminate extraneous words. Direct response copywriting isn’t about literary loquaciousness — it’s about crisp, clear, compelling content that connects with your target audience.
    And … Action!
    The ultimate goal of direct response copywriting? Connecting with your audience to drive immediate action. It’s no easy task — but by knowing your market, starting strong, applying AIDCA, asking for action, prioritizing the second person, and editing with intention it’s possible to create content that delivers reliable consumer response on-demand.

  • The Beginner’s Guide to Keyword Density

    Keywords are a critical part of your SEO strategy.
    Along with relevant content and optimized website design, ranking for the right keywords helps your site stand out from the crowd — and get closer to the top of search engine results pages (SERPs).
    So it’s no surprise that a substantial amount of SEO advice centers on keywords: Doing your research can help you select and rank for top-performing keywords in your market, in turn boosting user engagement and increasing total sales.
    But how many keywords are enough? How many are too many? How do you know? And what happens if Google and other search engines determine your site is “stuffed” with keywords?
    In our beginner’s guide to keyword density we’ll cover the basics, dig into why it matters, and offer functional formulas and simple tools that can help make sure your keyword strategies are working as intended.

    What is keyword density?
    Keyword density — also called keyword frequency — describes the number of times a specific keyword appears on a webpage compared to the total word count.
    It’s often reported as a percentage or a ratio; the higher the value, the more your selected keyword appears on your page.
    Why Keyword Density Matters
    Keywords drive searches. When users go looking for products or services they’ll typically use a keyword that reflects their general intent, and expect search engines to serve up relevant results.
    While tools like Google now take into account factors such as geographical area and page authority — defined in part by the number of visitors to your webpage and in part by “dofollow” links from reputable sites that link back to your page — keywords remain a critical factor in website success.
    The caveat? You can’t simply “stuff” as many keywords as possible into your content and expect reliable results.
    During the wild west days of the first search engines, brands and SEO firms would write low-value content and cram it with keywords and keyword tags, along with links to similarly-stuffed pages on the same site. Not surprisingly, visitors grew frustrated and search engine providers realized they needed a better approach.
    Now, keyword stuffing has the opposite effect — search engines will penalize the page rankings of sites that still choose to keyword stuff.
    By the Numbers: The Keyword Density Formula
    How do you calculate keyword density? The formula is straightforward: Divide the number of times a keyword is used on your page by the total number of words on the page.
    Here’s an easy example: Your page has 1,000 words and your keyword is used 10 times. This gives:
    10 / 1000 = .001
    Multiply this by 100 to get a percentage, which in this case is 1%.
    There’s also another formula sometimes used to assess keyword usage: TF-IDF, which stands for “term frequency-inverse document frequency”. The idea here is to assess the frequency of a keyword on specific pages (TF) against the number of times this word appears across multiple pages on your site (IDF). The result helps determine how relevant your keyword is for specific pages.
    While TF is straightforward, it’s easy to get sidetracked by IDF. Here, the goal is to understand the rarity of your keyword across multiple documents. IDF is measured in values between 0 and 1 — the closer to 0, the more a word appears across your pages. The closer to 1, the more it appears on a single page and no others.

    This is the “inverse” nature of the calculation: lower values mean more keyword use.

    Consider this formula in practice. Applied to very common words such as “the” or “but”, the TD-IDF score will approach zero. Applied to a specific keyword, the value should be much closer to 1 — if not, you may need to reconsider your keyword strategy.
    Understanding Optimal Keyword Density
    While there are no hard and fast rules for keyword density beyond always-relevant “don’t keyword stuff” advice, many SEOs recommend using approximately one keyword for each 200 words of copy.

    Your content may perform similarly with slightly more or slightly less, but general wisdom holds that Google and other search engines respond well to keyword density around 0.5%.

    It’s also worth remembering the value of keyword variants — words and phrases that are similar, but not identical, to your primary keyword. Let’s say your website sells outdoor lighting solutions. While your highest-value keyword for SERPs is “outdoor lighting”, stuffing as many uses of this keyword into as many pages as possible will reduce rather than improve overall SEO.
    Instead, consider keyword variants; terms that are close to your primary keyword but not an exact copy. In the case of “outdoor lighting”, variants such as “garden lighting”, “patio lighting”, “deck lighting” or “landscape lighting” can help your page rank higher without running afoul of keyword-stuffing rules.
    Not sure what variants make the most sense for your website? Use the “searches related to” section at the bottom of Google’s SERP for your primary keyword. Here’s why: Google has put significant time and effort into understanding intent, so the “searches related to” section will show you similar terms to your primary keyword.
    Keyword Density Tools
    While you can do the math on keyword density yourself by calculating the total word and keyword counts across every page on your website, this can quickly become time- and resource-intensive as your website expands and page volumes increase.
    Keyword density tools help streamline this process. Potential options include:
    1. SEO Review Tools Keyword Density Checker

    This free tool is browser-based — simply input your site URL or page text, then complete the “I’m not a robot” captcha to perform a keyword density check. While this tool doesn’t offer the in-depth analytics of other options on the list, it’s a great way to get an overview of current keyword density.
    2. SEOBook Keyword Density Analyzer

    Similar to the tool above, the SEOBook Keyword Density Analyzer is free — but it does require an account to use. Along with basic keyword density reports, this tool also lets you search for your target keyword in Google, pull data for five of the top-ranked pages using the same keyword, then analyze them to see how your keyword stacks up.
    3. WordPress SEO Post Optimizer

    If you’d prefer a WordPress plugin for keyword density assessment, consider the WordPress SEO Post Optimizer. This tool comes with a cost — $19 — but checks a host of SEO conditions including keyword density to help ensure your content can rank highly on the SERPs.
    4. WPMUDEV SmartCrawl

    Another WordPress pluging, WPMUDEV SmartCrawl is free for seven days and then costs $5 per month. Along with keyword density assessment the tool includes automated SEO checkups and reports, assessments for titles and metadata along with in-depth site crawls, scans and reports.
    Key(words) to the Kingdom
    Want to improve your SERP position and boost site impact? Start with strong keywords.
    The caveat? Keyword balance is key to search success. By finding — and regularly assessing — the keyword density of both specific pages and your site at scale, it’s possible to boost relevant SEO impact and avoid the ranking pitfalls of overly-dense keyword distribution.

  • Hey Big Spender: Using data to connect customers to brands

    Online retailers today are facing unprecedented challenges and opportunities. To start, today’s consumers are more tech-savvy and less brand loyal than previous generations. Millennials and Generation Z have serious spending power, and retailers can’t afford to ignore the needs of these empowered, demanding consumers. The most successful retailers know that delivering a great customer experience is…
    The post Hey Big Spender: Using data to connect customers to brands appeared first on Customer Experience Magazine.

  • The seeds we plant

    2020 was a terrible year for too many people. So much trauma, dislocation and illness. Everyone has their own stories, and everyone suffered (unevenly and unfairly) from the extraordinary shifts in our lives.

    And yet, seeds were planted. Five or ten or twenty years from now, people will remember projects that were started, connections that were established, realizations that occurred. Doors were opened, babies were born and changes were made.

    Few people celebrate forest fires, but we’re all eager to walk through the sylvan glades that follow.

    If you were kept from planting all the seeds you hoped to in 2020, that’s okay. Because the best time to plant more seeds is always right now. Or perhaps tomorrow.

    I’ve benefited from countless lucky breaks through the years of this career, and many of them are the result of the people I’ve been fortunate enough to work with, listen to and teach.

    To help create an institution of scale and impact, Akimbo the platform for learning that I’ve been talking about on this blog for years is now an independent B corp. In 2020, the leadership and coaches at Akimbo have shown up in ways that no one could have expected, and the tens of thousands of alumni are grateful for all of it.

    Thank you to each of them, and to you. For caring and for leading.

  • Automate Sales and Marketing Processes with Microsoft Dynamics Integration

    In this article, we’re looking at practical solutions on how technology can help bring sales and marketing processes together – and automate them using the leading integration between Microsoft Dynamics CRM and GetResponse MAX marketing automation platform.

  • Email Validation APIs: Why They’re Worth It and How to Get Started Using One

    Email is, without a doubt, the premier communication method of our time. People check their inboxes constantly. Last year, almost 300 billion emails were sent and received daily, according to Statista. So it’s no great surprise that email marketing has surpassed all other types of digital marketing. Aside from the ubiquity of emails, it’s also…
    The post Email Validation APIs: Why They’re Worth It and How to Get Started Using One appeared first on Benchmarkemail.

  • Gulf Customer Experience Awards 2021: Finalists Revealed

    The finalists for the 2021 Gulf Customer Experience Awards have been revealed, with brands including Virgin Mobile UAE, Abu Dhabi Commercial Bank, and HSBC among those set to compete for victory at the event in February. The annual gathering is the premier showcase for CX talent in the Middle East, and will see finalists from…
    The post Gulf Customer Experience Awards 2021: Finalists Revealed appeared first on Customer Experience Magazine.

  • Is Project Management Keeping Work Siloed?

    One of the biggest questions keeping business leaders up right now is whether they should be preparing their staff to return to the office next year or simply embrace remote work long term. But that is the wrong question to ask about the future of work. It’s not where we work that’s critical, it’s how…
    The post Is Project Management Keeping Work Siloed? appeared first on Customer Experience Magazine.

  • Top Social Media Tools You Need to Use in 2021

    You already know how important social media is to increase brand awareness, generate more leads, and ultimately score more conversions.
    The world is on social media — 50% of it, at least — so if you want your product, service, and mission to reach the maximum amount of people, your business needs to be on social media, too.
    However, social media can be extremely time-consuming. It also spans so many diverse tasks, ranging from data-based activities like tracking analytics, to creative jobs such as designing graphics.

    It can be difficult to find the skills and manpower needed to execute a good social media strategy — which is why you need social media tools to help you out.
    Below, we’ll cover the top social media tools you should be using in 2021 to help you save time and increase conversions.

    What makes for a good social media tool?
    Although the term “social media tool” is very general and can apply to a wide range of services, there are a few key features that your top social media tools should have.
    It saves you time.
    The goal of a social media tool is to save you time while getting similar — or better — results than you could without it. Look for social media tools that automate a process, but make sure the process still happens correctly, since some shortcuts might be too fast and therefore won’t focus on quality.
    It helps you increase brand awareness.
    One of the biggest benefits of social media is its ability to increase your brand awareness, which is why each social media tool you select should perform its services with brand awareness in mind.
    Maybe your tool of choice is an editing platform such as Lightroom, which can help you create images to match the rest of your feed. Or, maybe it’s an Instagram scheduler like Later so you can preview your profile before you post images. Whatever the case may be, social media tools should focus largely on brand awareness.
    It’s easy to use.
    Social media tools are only a time-saver if they’re easy and intuitive. Each tool you select should be super user-friendly so that, if needed, your accounting team could edit photos and your creative, right-brained writers could still use the analytics function to track daily social metrics.
    Many social media tools provide tutorials on their websites. Others, such as Kicksta, have top-notch customer service so you can get immediate expert advice if you need help getting off the ground.
    It’s affordable.
    Social media tools should be affordable (and most of them are). Many high-quality social media tools are even free, such as the Unfold app, which is perfect for creating Instagram stories.
    With social media tools, there’s no need for you to go back and forth with the accounting department trying to get your budget approved. Most social media tools are already budget-friendly so all you need to do is sign up.
    It keeps you organized.
    One of the ways social media tools save you time is by keeping you organized, so make sure the social media tools you decide to use are efficient and tidy.
    For example, HubSpot’s Social Inbox tool helps you prioritize your social media interactions, and graphic design website Canva saves your designs so you can go back and edit them later.

    1. HubSpot’s Social Inbox Tool
    Price: Starts at $800/month, included in the Marketing Hub Professional tier
    HubSpot’s Social Inbox tool saves you valuable time while still optimizing your social efforts. Schedule your posts, integrate your social networks with your blog, and monitor messages and mentions so you can nurture new leads.
    HubSpot also integrates all of your marketing with your CRM, so it’s easy to figure out how many leads and customers you’re receiving directly from social media. “HubSpot Marketing Hub … puts the potential of corporate marketing within everyone’s reach,” one customer says.

    2. Kicksta
    Price: Starts at $49/month for individual creatives
    Kicksta is an Instagram growth service that helps you get more organic followers on your Instagram business account. Using your company account, the growth service “likes” around 30,000 photos a month on carefully-targeted accounts. Those users — real people, not spam bots or fake accounts — will begin to follow your account, increasing your brand awareness.
    Kicksta is a good fit for any industry and provides a friendly, responsive, and helpful customer success team. “Kicksta helps introduce new audiences to our brand while providing consistent organic Instagram growth,” says Ryan Beltran, CEO of watch company Original Grain. “It’s great for social proof too!”

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    3. Lightroom
    Price: Starts at $9.99/month
    Adobe’s Lightroom product is a tool that lets you organize and edit photos. Since social media is all about visuals, it’s critical your business’s social media accounts showcase vibrant, on-brand photos.
    Sliders, filters, and many other features make Lightroom a user-friendly tool to create beautiful photos even if you don’t have much editing experience. Lightroom is available for both mobile and desktop, and best of all, changes made on one device immediately apply to all devices.

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    4. Canva
    Price: Free, or starts at $9.95/month
    Canva is an easy-to-use graphic design website where you can create custom, on-brand graphics for your company’s social media accounts. The website has dozens of templates — everything from Facebook banners to Instagram stories to Twitter posts — so if starting from scratch to create social graphics seems intimidating, use a template instead.
    One user said, “Canva has been a lifesaver to me and my business. No more hours sitting in front of the computer coming up with graphics for social media post[s] or Pinterest post[s].”

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    5. Unfold
    Price: Free
    Described as “a toolkit for storytellers”, Unfold is an iOS and Android app that helps you create beautiful templates for Instagram stories. Bringing your creative visions to life is the driving idea behind Unfold.
    It’s an ideal app for lifestyle brands who want to create stylish collages to keep their social media accounts on-brand and receive the maximum amount of engagement from followers.

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    6. HypeAuditor
    Price: Starts at $200/month for 50 reports
    You’ll never earn money from fake followers — they just make your engagement look bad (think millions of followers, but only a few hundred likes per photo) and ruin your reputation. That’s why HypeAuditor weeds out fake followers on your Instagram account to help you determine your organic reach.
    Additionally, HypeAuditor analyzes your audience to figure out where they live, their age and gender, and which of your followers are ghosts.

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    7. Retouchup
    Price: Starts at $0.25 per image
    The website Retouchup provides an easy way to edit photos for social media, from basic color correction to more advanced Photoshop-like features such as adding or removing people from a photo. With Retouchup, you don’t do the work yourself — instead, just submit a photo and the website’s experts will edit the photo for you within 24 hours.
    “You’re making me look like an awesome photographer!” one user gushed. Retouchup can save you time during the editing stage, and make your images appear higher-quality and more compelling.

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    8. Marketing Video Builder
    Price: Free, or starts at $33/month.
    Marketing Video Builder by Animoto helps you make professional-tier videos to engage with audiences. Videos can be created in minutes using the online video editor. The best part about the tool is that you don’t even need editing experience to get started.
    You can increase brand awareness by making videos for your company, and share them across social channels to grow your audience. Additionally, if you’re a HubSpot customer, you can integrate that account with your Animoto account.

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    When you create videos, you can use a pre-built storyboard template curated by either Animoto or HubSpot. Alternatively, you can make a video from scratch. When you’re done, you can export the video to your HubSpot file manager with one click and manage it from there.
    Animoto also integrates with Getty Images, Facebook, YouTube, Twitter, and LinkedIn, so you can have video tools for a good portion of social media platforms all in one place.

    In addition to the HubSpot Social Inbox Tool, which is helpful while planning and executing campaigns, these social media campaign tools are also helpful to add to your tool belt.
    1. Falcon
    Price: $129/mo.
    Falcon is a social media management platform that allows you to create posts for social networks on a collaborative content calendar.
    It integrates with HubSpot, Microsoft, and Salesforce to help users streamline marketing tasks among teams. For a visual to see how Falcon integrates with other software, refer to the photo below:

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    HubSpot customers can use this integration to create audience segments. These segmentations will help you target your customers with social media posts, making sure your content is being seen by the right people. Any changes you make within HubSpot will automatically transfer to Falcon, so you don’t have to worry about manually updating content.
    2. Quuu
    Price: Free, or starts at $19/month.
    Quuu is a platform that helps its users execute visually stunning social media content. It automates the time-consuming process of properly creating professional, engaging multimedia assets for campaigns.
    When using Quuu, you can choose from over 500 interest categories, like marketing or real estate, and receive content suggestions based on those choices. You’ll receive a certain amount of content suggestions per day per profile based on your settings, ensuring you’ll always have relevant posts for your audience.

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    If you’re a HubSpot customer, you can integrate the two platforms. Quuu finds the best content for your social profiles, and HubSpot lets you control those suggestions. You can go to your draft folder via HubSpot and pick which content you want to upload if your Quuu account isn’t automated, which you can change.
    Quuu looks for content so you don’t have to. The tool also integrates with Buffer, Hootsuite, and Socialbee.
    3. Later
    Price: Free, or starts at $7.50/month
    Social media marketing platform Later lets you plan and schedule your Instagram, Twitter, Facebook, and Pinterest posts. The drag-and-drop calendar makes it easy for you to map out your upcoming posts and see at a glance how your feed will look.
    You can also track your analytics, which will help you figure out the best time of day to post, and the best hashtags to use. Additionally, the Linkin.Bio feature for Instagram helps your posts become instantly shoppable.
    “I love that you can either use it via the website or app on-the-go,” one user remarks. “It is one of those apps that I could not live without … Later is [a] super easy tool to set up.”

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    There are numerous choices out there for high-quality social media tools. Ultimately, it’s your job to decide which tool is the best fit for your needs, your budget, your campaigns, and your marketing goals.
    4. Design Wizard
    Price: Free, or starts at $9.99/month
    This tool lets you create different types of content, like photos and videos, with no professional editing experience required. If you have a limited budget and time on your hands, this free visual content tool is ideal for you.
    Design Wizard has a library of over a million multimedia graphics for inspiration and use. Plus, all images are licensed for commercial use, so if you use one from the site, you won’t run into copyright infringements.

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    Over to You
    Your beautiful, on-brand images will be able to integrate with HubSpot. You can manage all of the files you create with Design Wizard from your HubSpot account, which you can use for campaign posts.
    Need a painless way to track your social interactions? Try HubSpot’s social inbox tool today.
    Editor’s note: This post was originally published in May 2019 and has been updated for comprehensiveness.