Author: Franz Malten Buemann

  • How to Run Marketing Team Meetings That Don’t Suck

    Meetings suck. They’re time for people to avoid doing actual work, stare blankly at each other, throw in generic comments to look like they’re paying attention, and if you’re lucky, maybe come out with some wicked notebook doodles.
    Is that how people perceive your marketing meetings? I hope not, because they don’t actually have to be that way.

    Turn your marketing meetings into something useful by — you guessed it — creating compelling content! (Oh my gosh, inbound marketing concepts work in real life, too!)
    As your team grows, it’s important for everyone to get in a room together and talk about what they’ve been working on in their corner of the world. So to ensure those marketing meetings aren’t blocks of time your team dreads, make note of these tips for how to make marketing team meetings truly useful for your employees.

    How to Run an Effective Meeting
    While this post will primarily focus on marketing meetings, I want to address a team-agnostic section about effective meetings as a whole.
    As I said above, meetings can be a grandiose waste of time. It’s tempting to run your work by others, gather feedback or affirmation, or simply avoid the tough stuff by calling meetings.
    I’m here to tell you — don’t do it. The first step to running effective meetings is to only schedule meetings when absolutely necessary.
    Quarterly meetings to report on company progress and important news? Of course. Monthly meetings to touch base on KPIs and recruit help for projects? Sounds great. Weekly meetings to report on current responsibilities and asks? I’m torn on whether this one is necessary, but for large teams or teams with new employees, this could be a good move.
    Every moment in a meeting is time away from heads-down work, the work that arguably moves your business forward. Are meetings necessary to take a break, touch base, and rally with your team? Of course.
    Secondly, to understand the effectiveness and efficiency of a meeting, ask your team. Ask, “is [meeting] helpful for you? If so, what are its top two benefits for you?” This can help you understand what percentage of your teams finds value in your meetings and what components or agenda items may be able to be removed to save time.
    Speaking of agendas, let’s discuss next what your marketing meeting agendas should resemble.

    Marketing Meeting Agenda
    Whether your marketing team meeting is weekly monthly, this section will explain the content you should every single time. We also recommend creating a slide deck that you project for your team in each meeting so you can all follow along with each agenda item.
    Marketing Meeting Agenda Example
    For every meeting, you should have a dedicated agenda slide that lays out three things:

    What will be discussed in today’s meeting
    Who will be leading each discussion
    How much time is allotted for each discussion

    Take a look at one of our recent marketing team meeting agenda slides:

    Outlining who is talking, what they’re covering, and how much time they have to discuss it will help prevent the meeting from getting derailed. It will also prevent people from delving into unproductive conversations that are best had at another time and place.
    As for what components should be on your marketing meeting agenda, let’s discuss what to cover during your marketing meeting.
    Review Important Metrics
    Do a quick review of your most important marketing metrics. These shouldn’t be niche metrics, like email unsubscribe rate, social media reach, or blog subscriber growth; save those for your monthly meetings where you review month-over-month progress.
    These should be the metrics your marketing team is measured on. In other words, at the end of the month, what metrics will tell you whether the marketing team succeeded?
    While every business will likely review something different depending on their business model, here are some ideas for you:

    Leads waterfall
    Sales waterfall
    Volume of marketing qualified leads(MQLs)
    Paid vs. organic leads breakdown
    Website traffic

    It’s important to review your team’s important metrics because these are how you’re measured onas an overall marketing team. And if you don’t all know how you’re faring as the month progresses, individual contributors can’t do anything to step up and help your team’s numbers improve.
    A Bit of Education

    Marketing meetings should be a healthy mix of state-of-the-union content and educational content. Each week, have a couple team members present briefly about interesting projects they’ve been working on. This serves two purposes: it lets people know what their team members do all day, and they get to learn something new!
    Think about it … wouldn’t it be interesting for a blogger to learn a little bit about a PPC experiment? Or for a social media intern to learn about the results of the latest email A/B test?
    Sharing lessons from projects helps everyone expand their knowledge base, sidestep landmines if a project backfired, and implement effective new techniques that they never knew worked.
    Boom — everyone leaves your weekly meeting a smarter, better marketer!
    The Nitty Gritty Retrospective

    Your meeting should also contain a review of the projects each employee (or if you’re a larger marketing department, each team) worked on last month/quarter/year, plus the results they’ve seen.
    This is good for a few reasons. First, it keeps everyone accountable knowing that each meeting they need to stand up in front of their colleagues and explain just what they do all day. Second, everyone gets to learn from what everyone else worked on and become generally better marketers. Third, it helps everyone identify how individual teams are faring, and what projects they’re doing to improve their own metrics.
    For example, if you have a social media team, this is their opportunity to report on the success of every single social network they manage. How is their reach faring? How much traffic are those networks sending to your site? How many leads are being generated? Why are some networks more successful than others?
    While your weekly meetings (if you have them) may focus on more high-level, team-based metrics, a monthly or quarterly meeting is a good opportunity to do a deep dive into the channels and metrics that enable the entire team to meet its goals.
    How You’ll Meet This Month’s Goals

    After the retrospective, each employee or team should also present on their individual goals for the month or quarter, and how exactly they will meet those goals. This is not the time to be generic.
    Teams should explain, point by point, everything they’ll be doing during the time period to meet the metrics they’re measured by.
    For example, let’s say the email marketing team is responsible for driving more reconversions this month. What exactly will they do to, well, do that? Well, that slide might have some initiatives like A/B test email copy with and without a P.S., anoffers analysis to determine which offers convert at the highest rate, list segmentation experiments, tailoring lead generation offers to align more closely with personas to improve CTR … the list could, and should, go on.
    This is also a critical time in your meeting for feedback. Build in time during every presentation — at least 5 minutes, more if you find you need it after a few meetings — for each team to solicit feedback on their proposed projects. This will help individual teams from getting derailed on projects that might not help them meet their goals, or perhaps other members of the marketing team have fantastic ideas that the teams hadn’t even thought of yet!
    Big Wins
    A little bit of recognition is a good thing. Set aside a couple of minutes — come on, you can’t find 5 minutes? — to showcase some of the amazing things your team members or department as a whole have accomplished.
    This could be anything from press coverage, speaking engagements, engaging with power players on social media, a smash hit blog post, an email that received unprecedented click-through rates … you get the point. It’s easy to harp on where you’re falling behind, but a little cheerleading can help rally your team and remind them just how successful they can be when they put their mind to it.
    Solicit Help
    Everyone should have the opportunity to solicit help from team members during your marketing team meetings. The larger your team gets, the easier it is to work in silos — but everyone has their own little super powers that sometimes go unnoticed.
    If there is a platform during every meeting for employees to share (if they need it) something they need a little help with, you may find others pipe up with a simple solution or resource that solves the problem.
    There should also be a few minutes built into each presentation for a little feedback. If someone is presenting on the progress of an ongoing project, part of “soliciting help” may be getting feedback on what steps to take next. For example:

    Is this project still worth pursuing?
    How should we measure the success of this project?
    Does anyone have a solution to a major roadblock?

    So while there should be a few minutes at the end of each meeting dedicated solely to giving employees the floor to solicit help, time for feedback should be built into presentations if the presenter needs it.

    You know what content to include in your marketing team meetings. Now, let’s discuss how to make those meetings run smoothly. These tips, despite helpful content, can make or break the usefulness of any marketing meeting.
    1. Stay on time.
    Start on time, you end on time, and honor the budgeted time set for individual presentations. I know it’s hard, especially when there’s a good discussion going on, but delegate a timekeeper who lets presenters know when they’re coming up to the end of their allotted time.
    If you’re vigilant about this, people will start to self-edit their presentation, and meeting-goers will self-censor their comments, only contributing what truly needs to be said.
    2. Don’t allow computers …
    … said the internet marketing company. Seriously though, only the meeting coordinator should have a computer to pull up the agenda and presentations.
    If others bring their laptops, you’ll find people can’t help but check their emails, get little bits of work done, and chat online, no matter how riveting the presentations are.
    3. Build in time for a break.
    Your weekly meeting may only be 30 or 60 minutes, but your monthly meeting could take a lot longer. In that case, build in time for people to get up, stretch their legs, go to the bathroom, get coffee, whatever.
    You’ll start losing people’s attention otherwise.
    4. End every meeting with action items.
    Whatever you talked about during your meeting should be revisited briefly at the end of the meeting, preferably by the meeting coordinator. If you spend 20 minutes talking about how to solve your lead shortage problem at the beginning of your 90-minute meeting, there’s a good chance some of the to-dos and initiatives trickled out of people’s minds.
    Make sure there’s someone taking notes throughout the meeting, and allot five minutes at the end of every meeting to review what people should start doing once they walk out of that meeting room.
    5. Consider your remote folks.
    Whether your entire team or just a few members are remote, it’s important to consider the remote meeting experience. As a remote worker myself, dialing into meetings as one of the few remote attendees takes a bit to get used to.
    Research helpful technology to mitigate the gap between in-office and remote workers. Zoom is obviously a great choice, but other technology like The Meeting Owl by Owl Labs may be a good fit for your team. At the start of each meeting, test your connectivity and walk through your slides to be sure the message is clear for folks at home.

    Source: Getty Images
    Most importantly, gather separate feedback from your remote team members to understand their struggles and accommodate their requests.
    6. Review metrics and celebrate wins.
    You know those marketing metrics you decided to measure and review in the first section? The ones that noted your team’s progress throughout the month?
    Now’s the time to see whether you hit your goals or not! If you hit your goals, do two things: celebrate, and explain exactly why you hit those goals. That second one is critical. Someone should explain what marketing activities strongly contributed to you hitting, say, your leads goal. That way you can repeat those activities this month!
    Meetings Don’t Have to Suck
    Meetings are a necessary part of work. They’re a time to celebrate wins, ask for feedback or help, and get aligned with your team and company.
    Sit down with your colleagues to audit your meeting schedule and see where you can trim time or cut meetings altogether. Effective and efficient meetings are much more important than meetings for the sake of it. Your team will thank you.
    Editor’s note: This post was originally published in July 2012 and has been updated for comprehensiveness.

  • How to Leverage Sensory Language in Your Blog Posts [Data + Expert Tips]

    Check this out:
    “You’re sitting in the creaky, mesh-backed, black ergonomic desk chair you bought at a discount off Amazon — hunched over, eyes reluctantly wide open, staring intently at a dimly lit laptop screen bearing a blank document.
    It’s 4:45 PM. For most of the day, you’ve heard hardly anything except for the occasional click-clack of keys to commit some fruitless inspiration to your blog post and the intermittent spells of grating silence that came after deleting everything you jotted down.
    The lasting taste of the coffee you drank about two hours earlier has gone sour but still coats your tongue and the roof of your mouth. And you can feel the effects of the caffeine slowly waning. Subtle muscle fatigue is setting in. Your eyelids are heavy and it’s a struggle in and of itself to keep them from covering your aching, weary eyes.
    Your mind has gone stagnant — trapped in the clutches of what’s most commonly known as writer’s block.”
    Now, I like to think that passage was vivid and immersive, and that’s mostly a credit to the kind of language I used and the personal sensations I played on — specifically how it described the sensory experiences of the subject matter.
    That language is most commonly known as sensory language, and it’s a powerful resource for any writer to understand and apply. Here, we’ll cover what sensory language is, review some of the data surrounding it, and go over how you can use it in your blog posts.

    Sensory language is used to describe the five primary senses — touch, sight, sound, smell, and taste. They’re most commonly used to convey the specific details of scenes or add a more imaginative element to concept descriptions.
    Sensory language is most commonly associated with literature. It’s a central component of most fiction and poetry, but that doesn’t mean this kind of vocabulary is exclusively artistic in its application. Marketers stand to gain a lot from understanding how to leverage it as well.
    Let’s take a look at some of the data on sensory language to get a better picture of why it’s effective and how to apply it.
    What Data Says About Sensory Language
    Our day-to-day experiences are multisensory, but that’s hard to capture linguistically.
    A 2012 study from Charles Spence, published in Science Direct, established that “most of our everyday experiences are multisensory.” Very rarely — if ever at all — are our senses siloed when we perceive the world around us.
    That said, the English language is limited in its ability to capture that phenomenon and general sensory overlap. In his book Sensory Linguistics: Language, Perception, and Metaphor, linguist Bodo Winter, explains those limitations by describing the experience of eating Kimchi.
    He says, “The experience involves the salty and spicy mélange of pepper and garlic notes that excite the taste buds, on top of the fermented smell, the tingly mouthfeel, and the crunchy chewing sound.”
    Though his description is vivid and engaging, he notes that “conveying this experience forces the use of decoupled sensory adjectives such as salty and crunchy. The compression inherent in these words, each one singling out one aspect of the experience, means that the simultaneity of the multisensory taste experience cannot be conveyed.”
    This passage helps illustrate what might be the main challenge that comes with using sensory language. Ultimately, the goal is to capture a seamless multisensory experience, but the language you have at your disposal is mostly categorized by individual senses.
    Taste and smell are the most difficult senses to describe.
    The five senses are essentially tiered when it comes to expressing them linguistically. Certain senses are more ineffable — or difficult to put into words — than others.
    A 2014 study from Stephen Levinson and Asifa Majid, published in the journal Mind and Language, found that “in English, at least, it seems generally easier to linguistically code colors than (non-musical) sounds, sounds than tastes, tastes than smells.”
    Everyone’s sensory perceptions are different, but how we individually experience taste and smell — also known as “the chemical senses” — is particularly unique.
    A landmark 1990 study in the journal Physiology and Behavior found that the number of taste buds humans have on their tongues can vary radically from person to person. It’s also been found taste and smell vary as a function of factors like age, gender, and culture.
    In short, it’s tough to capture the essence of senses so personal and, in turn, ineffable. And the English language’s limited vocabulary for the senses doesn’t exactly make things easier.
    As Winter puts it, “Detailed descriptive characteristics of smells are not encoded in the English lexicon.” Instead, smell is often described in terms of perceived pleasantness through words like aromatic and pungent.
    It might seem like taste and smell have less practical application in marketing — especially when it comes to elements like blog copy — but don’t count them out. You can get a lot of mileage out of those senses if you can convey them articulately and compellingly.
    The perception of taste and smell is more emotional than other senses.
    Though these senses are harder to capture, it’s in your best interest to try when appropriate. Sensory language is used to invoke meaningful images and feelings. And research indicates that language describing taste and smell bear more emotional weight than other kinds of sensory language.
    As Winter puts it, “Taste and smell [as senses] are more emotional in perception, and the associated words are more emotional as well, compared to words from the other senses…There is, by now, a wealth of converging evidence for the emotionality of taste and smell language ”
    This point can mean a lot in the context of certain schools of marketing. If you can believe it, emotionally charged and compelling language can be an asset to a company’s emotional marketing efforts.
    And if you’re interested in using sensory language in your copy in the interest of that cause, it’s worth having a pulse on which aspects of the concept are the most emotionally evocative.
    Multisensory language makes for better marketing.
    As I mentioned, our perception of the world around us is always multisensory, so it’s intuitive to assume that we’re naturally more receptive to marketing that reflects those kinds of experiences. And the data on the subject is consistent with that notion.
    A 2009 study published in The Journal of Consumer Research focused on how multisensory advertising impacted subjects’ perceptions of taste. It found that multisensory ads result in higher taste perception than ads focusing on taste alone.
    And while the study focused primarily on multisensory advertising’s impact on a single sense, other researchers have extrapolated upon its findings and assumed it applies to the other senses as well.
    What does this tell us? Well, this means that multisensory marketing — supported by tactful use of sensory language — is more engaging and enriching than marketing that focuses solely on conventionally touched-on senses like sight or sound. It shows that there’s tremendous value to using a robust sensory vocabulary in your copy.
    How to Use Sensory Language in Your Blog Posts
    Understand when it’s appropriate to use.
    First and foremost, you need to understand that sensory language can seem awkward and jarring when you force it in certain contexts that don’t necessarily warrant it.
    For instance, if you’re writing a matter-of-fact, professional post about a business concept, you probably wouldn’t want to use sensory language while defining it.
    Take this definition from a HubSpot blog about strategy consulting:
    “Strategy consulting is when businesspeople — generally executives, boards, or management — bring in a third party to offer an outside, expert perspective on their business challenges. Strategy consultants usually have considerable industry knowledge and are expected to assess high-level business issues objectively. They take a holistic look at specific problems companies are dealing with and give advice on how they should approach them.”
    It’s more appropriate to keep that aspect of the article more straightforward and professional. Overloading it with sensory language might undermine your ability to clearly establish what the concept is. That said, there are ways you could incorporate sensory language to bring that dry concept to life and make it engaging.
    Add a narrative element to the post.
    Even though sensory language might not be the best way to convey the more rigid, objective aspects of your post, you can still use it to qualify and illustrate certain concepts. One of the best ways to do that is by giving your piece some narrative flair.
    This method gives you some space to use sensory language and make concepts more engaging and entertaining. Here’s an example of how you could do that when covering the concept of strategy consulting I just described above:
    “Picture this: A CEO sits, poised in a high-backed pleather chair at the head of an engineered wood conference table, eyes shut tight with a cast of stuffy, sharply suited board members flanking the table’s sides. They look on intently — expressions caught somewhere between frustration and desperation.
    The smell of stale coffee and the special kind of silence that only comes after an hour or so of beratement hang in the air. Day has turned to night out the floor to ceiling windows without any resolution about how to amend the company’s recent marketing campaign — the one that’s been trending on social media for all the wrong reasons.
    The CEO finally opens their eyes, and in a tone that’s equal parts stern and exhausted, they say it: ‘We need to bring someone in.’
    Enter the strategy consultant.”
    With that kind of description, I was able to set the stage, capture reader attention, and pave the way for a more thorough description of what a strategy consultant does.
    Use metaphors or similes.
    This point ties into the one above — to a certain extent. Sometimes the subject matter you’re writing about is too dry to pull a narrative from without coming across as desperate to force sensory language on a concept that it doesn’t naturally gel with.
    In those cases, it can help to use metaphors or similes — rife with sensory language and vivid description — to simultaneously engage and inform the reader. For instance, let’s imagine you’re writing a piece about quote graphics. You might want to incorporate something like this:
    “Think of your quote as the entree to a Michelin star meal — an immaculate cut of filet mignon that tastes like heaven and cuts like butter.
    It’s the centerpiece of the dish, and it’s delicious in its own right, but some side dishes and ‘eye-eats-first’ presentation would take it to another level. By filling out the plate with crispy, golden-roast potatoes and perfectly charred, still-sizzling Brussel sprouts, you can take the dish from ‘intriguingly a la carte’ to ‘bonafide five-star.’
    That’s the fundamental principle behind quote graphics. The engaging backdrop, distinctive font, and other engrossing visual elements you use can elevate your content and make it compellingly complete.”
    Though it might not always be obvious, you can often find ways to incorporate sensory language into your blog content. And when done tastefully and effectively, it can pay off in spades. So if you’re interested in finding ways to add some oomph to your blog copy, consider taking some time to better understand sensory language.

  • CX Stars Voting is Open!

    CX Stars is Customer Experience Magazine’s annual list of the UK’s most dedicated CX Professionals and CX Influencers and after last year’s success, it’s back and voting is now OPEN! Our shortlist of these incredible CXers is now published and we want you, our valued readers to vote for them, to catapult them into CX…
    The post CX Stars Voting is Open! appeared first on Customer Experience Magazine.

  • Boost Agent Satisfaction in Your Contact Center with These 9 Inclusive Practices

    Fostering an inclusive work environment is essential if you want a high-performing contact center team.
    If you haven’t been paying attention, agent attrition has continued to rise, according to our State of the Contact Center 2020 report. And high turnover rates won’t just hit you in the wallet — it also impacts morale, which will affect any new hires.
    This is why fostering a culture of inclusion, especially today when contact center workers are on the front lines of your business supporting your customers. By creating an environment where your agents feel appreciated, valued, and accepted, you set your team up for success even before they hit the phone lines.
    3 Reasons Why Agent Satisfaction is the New Customer Satisfaction
    1. Hire agents who demonstrate empathy
    Empathy has been a hot topic in the contact center industry this past year. And for good reason — agents who demonstrate this quality are more successful in customer service roles and are great for fostering a positive and inclusive work environment.
    When hiring, it’s important to look beyond the job qualifications and look at their soft skills and personality. Ensure they align with your business’ values, especially when it comes to diversity and inclusion. 
    2. Train your leaders appropriately
    You can’t create an inclusive work environment if you don’t have leaders willing to emulate those ideals. Better training for agents and leaders will be a big contact center trend in 2021 and beyond.
    That’s why it’s crucial to provide additional training to those in leadership positions so they can demonstrate and speak to these inclusive practices. That will set the tone for new hires and sway existing team members in the right direction.

    TIP:
    Be as flexible as possible when providing training, and encourage your agents to share what they need from you to succeed. Not everyone will benefit from the same training tactics!

    3. Vary your training styles
    Training isn’t a one-size-fits-all kind of deal. All individuals learn at different paces and in different ways. Don’t just expect them to read from the training manual and be ready to hit the ground running. 
    Offer a variety of sessions and materials that include roleplay, one-on-one coaching, and even quick tips and one-pagers. That will allow your agents to absorb the information more effectively and approach their role with confidence.
    4. Provide sensitivity training
    Your agents likely come from all walks of life, bringing unique and diverse experiences. However, it’s essential to prepare them for customer engagements they might not have as much experience dealing with.
    By providing regular sensitivity training, you can arm your team with the knowledge or tools they need to support your customers of all abilities, genders, cultures, and more with respect and understanding. 

    FACT:
    Language can be a huge barrier for customers. In the UK, approximately 40% of contact centres have started to support languages other than English. – WhosOn

    5. Empower your frontline workers
    Day after day, your agents connect with your customers and get real-time information making them valuable knowledge sources. The last thing you should do is dismiss their opinions! 
    Create opportunities for agents to voice their suggestions and concerns. One great way to do this is to form committees and groups within your organization. But remember: agent empowerment only works if leadership listens and follows through on their feedback. So be prepared to listen and take action!
    6. Offer support proactively
    Often, individuals who require additional support and accommodations are expected to submit a request to management. However, by putting the burden on your employees, you convey that their accommodations are just more work for leadership.
    Instead, train your leaders to be observant and offer support proactively in a sensitive manner. That may be as simple as saying, “I noticed you’re having some trouble with X; what can I do to help make your work easier?” This question not only shows their willingness to go the extra mile but also alleviates any hesitation they might have had about requesting accommodations. 

    TIP:
    Encourage your agents to take the initiative and start their own groups to reflect diversity and inclusion in your workplace — for instance, a diversity and inclusion committee or an LGBTQA+ committee.

    7. Alleviate key stressors
    It’s no secret that working at a call center can be stressful. Suppose your business is committed to providing an exceptional work experience for its agents. In that case, it’s worth it to identify common stressors and find solutions to ease the burden off your agents.
    One of the most common issues is high call volume, which can often happen unexpectedly! Consider adopting call-back technology, which defers less urgent queries to a later time so your agents can focus on serving the customers who need them most.
    How to Make Your Contact Center More Resilient
    8. Create a nurturing work environment
    Many contact centers boast competitive cultures, which makes sense, considering they often align success with goals and sales targets. With that said, it is still possible to create a nurturing culture.
    Your business can do this by outlining measures of success other than sales, revenue, and KPIs. Start acknowledging agents who deliver exceptional service, solve challenging customer issues with patience, and support their fellow agents.
    9. Practice what you preach
    Of course, the above tips will do you no good if your business doesn’t follow through. If your agents feel that this is all just a charade from management, not much will change. 
    Shifting to an inclusive culture can be challenging, but it’s absolutely worth it if you want to maintain agent satisfaction while providing exceptional support to your customers!The post Blog first appeared on Fonolo.

  • Born to run (things)

    The first half of Bruce Springsteen’s autobiography makes some things abundantly clear:

    He had no natural ability to play the guitar. In fact, after his first lessons, he quit, unable to play a note.

    He had no singing talent. Every group he was part of needed a lead singer, and it wasn’t him.

    And just about everyone dismissed him. Audiences walked out, his first agent simply stopped returning his calls and bandmates gave up and moved on.

    He didn’t even know how to drive a car. Not only wasn’t he dating in high school, he wasn’t even cruising around town, being a charismatic rock star.

    Talent is overrated. Skill is acquirable.

    Showing up is something almost every creative leader has in common. In business, in the arts, in society. Consistently shipping the work, despite the world’s reaction, despite the nascent nature of our skill, despite the doubts.

    And community is essential. The people you surround yourself with can reinforce your story, raise the bar and egg you on.

    After the fact, the community becomes an integral part of your story of success. But first, you have to commit to the journey.

    [That’s what happens in the Creative’s Workshop.]

    For more on the creative commitment, check out this extraordinary conversation between Brian Koppelman and director Ron Howard.

  • What is a Webinar and How Does it Work? A Guide to Webinar Marketing

    Webinars are an interactive form of marketing and can be used as a relationship-building or authority-building tactic. If you’re new to creating webinars as a marketing strategy, read along and find out what webinars are, their main benefits, and how to create them.

  • 3 Email Workflows You Should Be Using Right Now

    Sometimes all it takes is a nudge in the right direction to turn an almost-customer into a purchasing customer. We’ve all seen leads get stuck in the funnel, inching closer to a sale but sealing the deal never happens. And sure, you’re not going to convert every single lead that visits your site, but there…
    The post 3 Email Workflows You Should Be Using Right Now appeared first on Benchmarkemail.

  • How HubSpot’s Report-Based Acquisition Campaign Hit 150% of Our Lead Goal in 30 Days

    This post is a part of Made @ HubSpot, an internal thought leadership series through which we extract lessons from experiments conducted by our very own HubSpotters.
    Acquisition marketing campaigns are critical to bring in new customers and revenue. At HubSpot, we run these campaigns quarterly.
    Despite the rapid cadence, every quarter we work to create new, remarkable ways of reaching, informing, and converting our audience.

    I wrote this post to share with you how we crafted our latest acquisition campaign to hit and exceed our acquisition targets.
    Establishing the Campaign
    The beginning of our Q1 2020 Acquisition Campaign started with a blinking cursor. As we brainstormed how to start our research, we had a few inputs to work with.
    First, we knew our target audience consisted of marketing managers, as we were re-launching our Marketing Hub Enterprise product that month.
    We knew that reports were a content type that worked well for us in the past. We saw our 2019 Instagram Engagement Report and a 2020 Social Media Report successfully attract new audiences.
    At the very least, it was a motion that our audience was familiar with, which meant there was less of a barrier to show the value.
    Additionally, seasonality played a large role in our planning. We wanted to build content to support marketers planning their strategies for the upcoming year.
    With the combination of 1) a target audience, 2) an understanding of high-performing content types, 3) timing, and 4) our additional user research, we wanted to create a remarkable go-to resource for marketing managers building their strategies for the year.
    Thus, the idea for “Not Another State of Marketing Report” was born.
    In this article, I’ll talk through the report surveys and content, the web experience, the promotion, and the results. Hopefully, it gives you a peek behind the curtain and some inspiration for future campaigns.
    Running the Surveys and Creating the Report Content
    The first and most important thing about the content of this report was to start collecting survey data for analysis and visualization.
    Working with our team at HubSpot Research, we ran our first survey in November/December of 2019 that went out to 3,400 global marketers.
    After we sent out the survey, we talked about what might differentiate this content from other reports we had released in the past. While the data was valuable, we knew that data can be dull without human context or insights.
    So, we brought in the humans.
    Our first criterion for selecting our experts was their subject matter expertise. We had come up with a list of topics we wanted the report to cover (from SEO strategy to content marketing strategy and more) and wanted our experts to have deep and specific knowledge about the topic we chose them to represent.
    Our second criterion was seniority. We were crafting a report for higher-level marketing managers, directors, and VPs, so we wanted our experts to have a similar level of seniority.
    We are fortunate enough to work with a lot of brilliant marketers at HubSpot, so eight of our experts were internal. The other two, Cynthia Price (VP of Marketing at Litmus) and Ellie Mirman (CMO at Crayon) were generous enough to offer their time when we asked them to share their expertise with us.
    We interviewed each of our experts for about an hour, took detailed notes, and recorded the interview. We also shared the survey data with them to gather their commentary about the data points. Finally, we worked with the experts to craft detailed articles with their advice for the upcoming year.
    We decided to leave these articles ungated on the web experience, so we optimized them for organic search with extensive keyword research. We’ve seen some exciting results from that play — generating over 15,000 backlinks in the first two months and taking the number three result for the search term “state of marketing”.

    When we received the initial survey data, we were thrilled by the results — but knew we needed to take it one step further. So, we ran an additional survey in January to a North American database of marketers.
    At this point, with the additional survey data and expert commentary, we sourced some quotes from experts across the industry. We ended up with a great group of contributors from Dropbox, Twilio, and more.
    When all was said and done, we had 19,000 words worth of insights and 70+ data points.
    Designing and Developing the Web Experience
    Differentiating this campaign didn’t stop at the expert insights. We wanted to create an immersive web experience to pair with the report PDF.
    The result was a fully custom web experience with a homepage, nine child pages for each article, and custom interactive form that follows the user in a non-intrusive banner. It was designed by an incredible lead designer, and built from the ground up by three developers. (It’s better seen than described, so I’ll leave you with this.)

    We were curious about what kind of conversion rates this custom web experience could drive.
    To date, the homepage of the report is converting at around 35%. This metric is calculated as the ratio of views vs. submission and is measured in HubSpot’s own HubSpot portal.
    We’re really excited about that conversion rate, but we’ve noticed that it doesn’t stay as high throughout each page of the web experience.
    For example, on a sample article page, we noticed the conversion rate was about 5%. The leading theory right now is that people are downloading the offer when they land on the homepage, and then they explore the rest of the experience after downloading, so they aren’t converting on the offer pages.
    Overall, though, we’re very proud of how the web experience turned out and think it’s a strong differentiator. After all, 38% of people will stop engaging with a website if the content doesn’t look pretty on the page.
    How We Promoted the Campaign
    When it came time for promotion, we had to decide on three things: the story we wanted to tell, our creative promotional assets, and the channels we wanted to pursue.
    1. The Story
    The literal offer that we were marketing was a report. However, the emotion that we wanted to portray was confidence. This was the story we wanted to report and campaign to tell.
    For some marketing managers, feeling confident about a strategy can prove difficult. Are other people in the industry doing this? How will I know if it will work?
    Data can help ease those concerns, as can long-form articles from deep subject matter experts.
    So, we wrote 20 headlines around that concept. This was a good exercise because, although most of them ended up unused, we found this process sharpened our writing “muscle”.
    One of the early headlines we landed on was, “A report for marketers who use data to outperform their goals.”
    2. Our Creative Assets
    The design of this campaign was important to us. We wanted it to feel cohesive across the web experience, the PDF offer itself, and our promotional efforts.
    So, under the guidance of our lead designer, we put together a detailed brief for a freelancer, and he came up with some beautiful stuff.

    Our learning here is that cohesive design across all campaign assets makes the campaign feel larger than life.
    3. Promotional Channels
    On the Global Campaigns Team here, we like to bucket our promotion into three categories:

    Paid : What channels can we activate that we have to put direct dollars into?
    Owned: What organic channels and established HubSpot audiences can we leverage?
    Earned: What are some additional free promotion and placements (e.g. organic SEO) can we leverage?

    For our paid channels, we chose to focus on Facebook Ads (historically the lowest CPL for us) and LinkedIn Ads (typically more expensive but more effective targeting for the audience we wanted to attract). For this channel, we built a more standard landing page to drive conversions.
    For our owned channels, we activated our brand channels (social media, email, etc.), our solutions partner channels, our customer channels, our HubSpot Academy Channels, and Sales Channels (our BDRs used the report as a conversation starter). We also asked our authors to promote it on their personal social networks, and we gave them personalized assets to make that promotion remarkable.
    For our earned channels, we focused heavily on the organic SEO value of our ungated articles, the promotion from our partners in the report (Litmus and Crayon), and media placement in marketing publications.
    Tracking and Analyzing the Results
    This campaign was quickly successful: We hit 100% of our net new lead goal in 16 days and 150% of the goal in just over one month.
    As of April 21st, there are 15,800 backlinks to the report. We are ranking for over 350 organic keywords and secured the #1 result for the search term “state of marketing.”
    The custom homepage is converting at over 30%, and the paid landing page is converting at 25%.
    About 50% (48%) of the net new leads for the campaign came from paid social media. We are hoping to see that percentage decrease as organic traffic continues to gain traction.
    There were a lot of factors to our success, but we’ve identified the following as the main ones:

    Spend time in the strategic planning process. It’s tempting to rush a campaign out the door, but a well thought out strategy goes a long way. Use qualitative, quantitative, and search data to inform the direction you choose.
    Think about how you can contribute to a conversation that’s already being had in a new way. There are a lot of State of Marketing Reports out there. We focused on providing that same value but took it a step further.
    Help your creative team by giving them strong creative guidelines. This makes the design more cohesive and powerful in the end.
    Identify at least three channels you can activate for promotion. You should prioritize the ones that will most help you with your goal. Since we were looking to attract a new audience, our paid channels made the most sense to invest in.
    Double down on the details of your content. If someone is willing to give their information for your content, you better make sure it delivers on value.

    Best of luck with your future campaigns!

  • Is growing your business with God worth a leap of faith?

     

     

    The faith-based industry is getting more and more popular, spreading its range on different branches such as literature, cinematography, and even fashion. Just like Mel Gibson’s successful movie The Passion of the Christ gained $611M worldwide, the fashion company Forever21 is stamping Bible verses on their bags, counting on better sales. Companies have realized that by touching the immense demographic of religious people, they can reach much higher numbers.

     

    Foundations of Faith-based marketing

     

    If I say that religion is a business and to add, not a bad one I think no one would be surprised. Every year a widely understood religion contributes over $1.2 trillion of socio-economic value to the United States economy with as much as $437 billion coming from faith-based businesses. Such businesses can cover different fields, the most popular ones being Kosher and Halal food industries, religious literature, and as the example listed above states – movies, media, or fashion. Coming down to one definition, I would describe faith-based marketing as the integral correlation between religion (or religious beliefs) to business and marketing.

     

    Targeting strategy 

     

    For a considerable time, marketers were targeting certain groups using mainly demographic data. After the emergence of mass media, a need to divide consumers into more specific groups arose, to make strategies more profitable. And so potential customers were sorted by standard categories such as age, sex, income, or degree, which as it turned out, wasn’t enough. 

     

    With the new technology, software, and strategies marketers moved to a new stage of advertising using additional data, which allowed them to concentrate on more individual aspects of clients, such as their passions, preferences, online behaviors, and most importantly beliefs. 

     

    To put it in numbers, Christianity as the largest religion counts over 2,3 billion people. That being said, targeting this group can deliver huge income for companies, just by listening and living up to their requirements.

     

    Understanding needs and beliefs

     

    To comprehend the needs of religious customers, marketers should have at least a superficial overview of what religion defines. It isn’t only (like the popular opinions states) a set of orders and prohibitions collected under divine command, but it affects behavior, thoughts, and attitude towards society and individuals. That implies Religious beliefs can influence customers’ perception in the case of marketing. A good example would be alcohol prohibition in Islam, hence companies are coming with alcohol-free cough syrups, which are purchasable by Muslims.

     

    Successful campaigns

     

    As an example of successful marketing referring to religion, Sunsilk Bangladesh a beauty company providing hair products came up with Hijab Refresher dedicated to Hijab-wearing women. Sunsilk not only showed the desires of their religiously diverse clients but also how to fulfill them. 

     

    In 2017 United Colors of Benetton released a spot on India’s Independence Day showing cultural coexistence, community, and the game of Cricket – one “religion” that unites all. Heartwarming commercial, using religious symbolics did not in a reality show any of the company’s products, but for sure took advantage of faith-based emotions to play with the viewer.

     

    Are faith-based companies more reliable in the eyes of customers?

     

    “Mary, Jesus’ mother, had 100% faith that He could resolve the issue at hand” 

    Assuming that Christian based businesses are following their religious doctrine, a given organization can be seen as a more reliable one. Visiting domains with quotes like the one above can convince customers that the company is not only adapting principles of particular beliefs but also introduces them as more prevalent, which contributes to the religion itself. In this case, it is not a religion that supports marketing, but marketing is the tool to support religion.

     

    In the name of faith

     

    There is no scope of doubt that religion is a vast tool that appeals to the masses. From the business point of view – no holds barred. Obviously, in terms of marketing, it was a timeless decision to integrate religious beliefs with the promotion. Faith-based strategies allow companies to gain even more, even faster, and as some claim, in the name of faith. The question occurring while covering this topic, is it ethical to use religion in such a mundane matter? This one I would like to leave unanswered.

    marketing automation

    marketing automation

  • 13 Tips on How To Nail a Presentation To the Board of Directors

    In college, I always made it a point to listen intently to presentations. I knew how stressful and nerve-wracking it was to present in a room of peers and authority figures.
    I would nod feverishly to let presenters know I was invested in their presentation. And they knew it too. They often zeroed in on me as I became their focus point and silent motivator. The fixation felt awkward at times, but that felt like one of my small contributions to society. That, and an endless supply of cat videos.

    Back then, the stakes were relatively low. But when you’re tasked with putting together a presentation to a board of directors, the pressure’s on.
    But with a few tricks in your arsenal, you won’t need a sympathetic audience member to gauge how well you’re doing.
    Let’s walk through some tips to prepare for your presentation and review some things to avoid.
    1. Know your audience.
    Knowing your listeners is as important as the content of your presentation. When you understand their priorities, you can put together a presentation that speaks directly to them.
    If you don’t know the board well, do some research and get answers to these questions:
    What does the board care about?
    This will help you see from what lens they look at things. For instance, a board keen on community impact may not be drawn to a presentation focused on return on investment (ROI).
    There are a few ways to find this out. You can start by looking into each board member’s professional background. If most members have a finance background, for instance, you’ll want to make sure you cover any financials as it relates to your presentation. This could be cost, expected ROI, or operating margins.
    You can also get some insight into what the board cares about by looking back at your interactions with its members. Think about the conversations you’ve had: What comes up most often? Is it company culture, profit, philanthropy, innovation, or something else?
    What are their main concerns?
    A board of directors is responsible for making decisions that will ensure the growth and sustainability of a company. So naturally, they will be looking out for anything that may impede that process.
    Common concerns a board may have are:

    Costs: How much time and money will it require?

    Timeline: How long will this project take and is that timeline feasible?

    Risks: How risky is your proposal and what is the risk-to-return ratio?

    You may find that each board member has a different focus, which means your presentation should be well-rounded to tackle these issues.
    Once you know this answer, you can subtly handle each concern throughout your presentation. Getting those answers will help you create a presentation that not only interests your audience but also aligns with their goals. This, in turn, will bring you much closer to accomplishing the plans laid out in your presentation.
    2. Plan ahead.
    The next step in delivering a great presentation is making a plan. This means figuring out the focus of your presentation, what you’ll cover, and what you’ll leave out.
    A presentation should follow the structure of any good movie, with a beginning, middle, and an end. Here’s an example outline for a presentation where the head of the marketing team is proposing course offerings as a new lead generation channel.
    In the beginning, you should set expectations for what you will cover. This is also an opportunity to set the baseline and explain the current state of affairs. This may look like discussing KPIs or reviewing goals and outcomes.
    The middle is the meat and potatoes of your presentation. You’ll likely spend time providing data, contextualizing it, and explaining your approach.
    Your ending should bring together your key points and leave your audience with actionable steps. Because what good is providing the information if you have no plan for what to do moving forward?
    3. Structure your presentation based on the board’s process.
    Not every board of directors operates in the same way. Sure, there are standard guidelines for every meeting. However, the approach may vary for presentations.
    Some may operate more like a town hall, pausing periodically to discuss the points as they come up. In this case, leave room after each section of your presentation to discuss what was covered.
    Others may follow the more standard approach: presentation followed by a discussion. Studies show that humans remember best the beginning and end of what they read, hear, and see. What’s in the middle tends to get lost. With that in mind, consider sharing your most pertinent information toward the beginning and end of your presentation.
    4. Keep it concise.
    One thing board members aren’t known for is open availability. That said, you want to make the most of your time with them. How do you do that? Stick to the scope of the presentation.
    While it’s great to incorporate storytelling, avoid getting sidetracked and wasting time. Be clear and keep it simple.
    If you’re showing data, only share one highlight per data graph. There are several reasons for this:

    Data itself doesn’t tell a story. You, as the presenter, do. As such, you have to explain what it means and why it matters. Let’s say lead generation at your company has plateaued in the past year across all channels. That’s all the data says. But during your research, you realize it’s due to a shift in how your audience is consuming information. Your role is to present the data and explain the “why” behind the plateau along with a solution.

    You want to prevent information overload. Share the piece of data that best supports your points and has the most impact. For instance, if a new lead generation channel is the focus of your presentation, diving into the specifics of another channel may not be worth your time.

    If you leave it to your audience to make sense of the data, they might reach a conclusion that doesn’t align with your message.
    5. Set up early.
    There’s nothing more awkward than silence during a technical difficulty.
    Everyone’s looking at you while you’re figuring out why technology has forsaken you. The more time the issue takes to resolve, the more panicked you get. We’ve all been there.
    To avoid this, set up early and do a run-through before your scheduled presentation time. It’ll give you time to get familiar with the space and any technology you’ll need to run during your presentation.
    6. Incorporate visuals into your presentation.
    When choosing between words and media, pick the latter.
    Visuals help us make sense of information at a much quicker pace than words do. We’re also better at remembering what we see versus what we hear by 55% – it’s called pictorial superiority.
    It’s also beneficial to keep your visuals simple. If you have too much going on, your audience will be confused. But if it’s too bare, it will take too many visuals to paint the picture. So, pull your most significant data and use data visualization tools to design intuitive graphics.
    7. Focus on results.
    A board of directors typically focuses on big-picture decisions that will have a long-term impact on the company.
    In this vein, every piece of your presentation should get you closer to answering these questions:

    “Why does this matter? ”
    “What is the long-term impact? ”
    “How does this bring the company closer to its goals? ”
    “Any potential roadblocks? How will you address them? ”

    Incorporating these answers into your presentation will set you up for a smoother Q&A session.
    8. Send materials beforehand.
    Depending on what you’ll be covering in your presentation, it may be helpful to send the board materials to review in advance. This should only be supplemental information that would be too time-consuming or distracting to cover in a presentation, like reports and demos. This way, the focus during the presentation will be on the “why” and not the “how.”
    The one material you don’t want to send is your presentation, as you want to be the one to contextualize it. Otherwise, the board might form an opinion based on limited information.
    A week before the meeting is a good rule of thumb, leaving room for you to respond to initial comments or feedback.
    Think of this process as an advantage. You get insight into what the board members may bring up during the meeting and more context to prep. Secondly, it ensures everyone is on the same page ahead of the meeting. That way, you can dive straight into key points during your presentation without covering minute details.
    9. Build confidence with your power outfit.
    Building confidence is one of the less concrete tips on the list to implement. But the good news is, there are research-backed techniques you can use to achieve it. One of them is right within your reach: clothing.
    Many of us can relate to the feeling of trying on clothes in a fitting room and feeling like a million bucks. It tends to put us in a better mood and shift our perspective.
    Well, turns out there’s a reason for this. In 2012, two researchers coined the term “enclothed cognition” to refer to the impact clothes can have on the psyche. They found that the clothes we wear can shift our perspective.
    In that spirit, put on your best blazer or suit the day of your presentation. That outfit may be just the boost you need.
    10. Rehearse your script.
    During a presentation with a board of directors, you want to avoid the Michael Scott approach at all costs.
    Instead, go the exact opposite route: practice. Practice is the cure to presentation jitters and the formula for seamless delivery. The more familiar you become with your content, the better the presentation will be.
    If it’s been a while since your last presentation, start by practicing in the mirror. You’ll immediately notice any mannerisms that may be distracting to your audience. Recording yourself also works great.
    Then, practice in front of an audience. And, unfortunately, your dog won’t cut it for this one. Practice with family or friends who can give you feedback on how to improve.
    And remember: You’re the only one who knows your speech and presentation. So, if you mess up or forget to mention something, you’re likely the only one who noticed.
    11. Don’t fall into the PowerPoint trap.
    You’ll likely use a tool like PowerPoint to guide you during your presentation. Yet, it’s important that you don’t overly depend on it.
    For instance, packing your slides with heavy text or bullet points is a surefire way to lose your audience. In fact, 40% of respondents in a 2018 study by Prezi said it caused disengagement and made it harder to retain information.
    So, stick to one key point on each slide. It’s easier for your audience to remember and prevents information overload.
    12. Read the room.
    Even if you follow every tip listed above, you might hit a point in your presentation where there’s a disconnect between you and your audience. You might notice confused looks or a shift in body language. If that happens, that’s your cue to pivot.
    If your audience seems confused, dive in a little bit deeper on your point. If you sense disagreement, tackle those concerns head-on.
    Let’s say you’re proposing a new initiative for the company, and you sense some pushback on the timeline.
    You can address it by saying something along the lines of, “You may have some concern regarding the timeline and whether it’s feasible given our current projects. While the timeline may seem tight, we have factored in X, Y, and Z, and, given our past initiatives, we believe this timeline will account for A, B, and C.”
    A response like this can mitigate the situation while still keeping you on track.
    13. Include time for questions.
    As a foodie, dinner for me isn’t complete without a good piece of chocolate. Whether it’s a KitKat or a chocolate cake, having chocolate after dinner feels like the perfect ending. Q&A sessions are kind of like that. It’s the audience’s chance to ask questions and discuss the presentation.
    Be ready for questions regarding the data and solutions you presented. The length of the Q&A session will vary depending on the length of your presentation, the size of the board, and other factors.
    Additionally, it’s your opportunity to address any looming concerns and re-emphasize your key points. Not sure what to do if you don’t have an answer to something? Here are a few responses:

    “That’s a great question. I don’t have an answer for you at the moment, but I will follow up over email by end of day.”
    “I don’t have much experience in that X [topic/department/]. However, I will reach out to X and get back to you within a week.”
    “We haven’t explored that yet, but what I can tell you is …”
    “That’s a great point we hadn’t considered before. My team and I will reconvene and strategize on the best way to approach this.”

    When the stakes are so high, a presentation to the board can seem daunting. By incorporating these tips into your strategy, you can remove the stress and focus instead on your delivery.