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Author: Franz Malten Buemann
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The Metrics That Are Needed For A Modern Contact Center
The post The Metrics That Are Needed For A Modern Contact Center appeared first on UJET.
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Observe.AI Partners with UJET to Improve CX Quality for the Remote Work Era
Ultra-Modern Contact Center Unifies Enterprise Customer Data with Oracle Cloud CX Service for a Single Source of Truth and more Intelligent Customer Experience
SAN FRANCISCO, CA – January 12, 2021 – UJET Inc.
SAN FRANCISCO –January 12, 2020 – Observe.AI, a leader in Contact Center AI, today announced a partnership with UJET, the world’s first and only CCaaS 3.0 cloud contact center provider, to deliver more positive, natural brand experiences to the market leveraging the power of data, intelligence and automation. Observe.AI will be the first workforce optimization (WFO) solution in the UJET partner ecosystem.
All areas of business, contact centers included, shifted to remote work in response to the pandemic this year. For many contact centers, 43% of customer experience leaders believe more than half of agents will work from home even after offices reopen, leading to increased challenges in the areas of quality, consistency, and visibility into agent performance. Leveraging Observe.AI and UJET together, joint customers can solve these challenges with end-to-end quality assurance and coaching workflows, regardless of where agents are located.
“UJET’s customers are among the most innovative, forward thinking contact centers on the planet. They’ve chosen UJET because they’re looking for every edge they can gain and believe in the power of technology to drive meaningful changes to their customer experience, and the bottom line,” said Sharath Keshava Narayana, Co-founder & Chief Revenue Officer at Observe.AI. “Our customers have shared goals, and together we’re focused on introducing a more modern approach to both contact center and quality management.”
Modern brands need to enable a frictionless, blended customer experience. The Observe.AI and UJET partnerships will leverage the power of AI to drive significant operational efficiencies and performance improvements at scale across customer interactions. Historically, agent performance management has been heavily manual, random, and prone to both inconsistency and human error. Observe.AI will provide intelligence and automation UJET customers need to improve customer experience quality, analyzing 100% of voice interactions, automatically evaluating call quality. The joint solution will also enable brands to proactively identify opportunities to drive growth and improve coaching based on customer sentiment signals that shed light on customer intent and frustrations, and potential compliance or fraud issues. Joint customers can go live in just 2-4 weeks.
“We’re thrilled to be partnering with Observe.AI to disrupt and improve the status quo for Customer Experience,” stated John Lynch, Chief Revenue Officer at UJET. “Our industry is at a phenomenal inflection point, as we’re finally seeing new investment in intelligent cloud technologies that go beyond just acquiring customers to truly caring for them after the sale. The team at Observe.AI shares our passion for better business results through improved customer communications and we’re excited to offer our combined solution to the market.”
Over the past year, Observe.AI has grown its team to 125 people and brought on more than 150 customers, including Pearson, Alcon Laboratories, and Concentrix. During this time, Observe.AI added over 20,000 agent licenses to its platform and grew revenue 600%.
About Observe.AI
Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.
Observe.AI is trusted by more than 150 customers and partners, including Root Insurance, Alcon Laboratories, Tripadvisor, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Scale Ventures, Nexus Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit www.observe.ai.
About UJET
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.
Media ContactsHolly Barkerholly@ujet.co
Chad TorbinSpeakeasy Strategiesujet@speakeasystrategies.com
The post Observe.AI Partners with UJET to Improve CX Quality for the Remote Work Era appeared first on UJET. -
Shipping creative work
Of course you can.
If you care enough.
It’s not easy, it might not work and it takes effort, but the opportunity is there.
It helps to do it on purpose and it helps to do it in community. I’m excited about the possibilities for 2021… Here are some things you can do that will make your work more effective:
The Creative’s Workshop is back.
It inspired my bestselling book The Practice, but it adds an entire dimension to the commitment of making and shipping work that matters.
In the Creative’s Workshop you’ll be part of a mutually supportive cohort of people who are ready to do the work. Creative work is thrilling and it makes a change happen. This workshop leads to an extraordinary shift in our expectations and productivity.
The thousands of people who have been part of it report that it’s truly a game-changer in their career and the way they approach their work.
And next week is the Early Decision Deadline for the altMBA’s May 2021 session. More than 5,000 alumni in 70 countries have discovered the difference it can make.
And a sneak preview: The Podcasting Workshop is back for its seventh session, with enrollment beginning January 26th.
These workshops work because the people in them are enrolled in a journey, ready to do the work together. They’re all run by my friends at Akimbo, an independent, mission-driven B corp.
Go make a ruckus.
[I’ll try to do these workshop updates once a month here on the blog. Please share with someone who is ready to make a difference.]
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How to Create Google Ads in GetResponse [New Feature]
Want to drive more traffic to your landing pages with Google Search Ads? Learn how to create Google Ads in GetResponse in 7 easy steps.
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Crafting a Support Network as a Founder and CEO
This post was originally published on Joel.is.
Sometime in late 2018, the concept of having a support network clicked for me. This was the year that I started working with Mandy, my second Executive Assistant. Caryn, who I worked with in that capacity for around a year and a half, had transitioned to lead Finance. The gap without this type of support helped me to reflect on the most ideal setup.
The journey to a support network
The first time around that I worked with an Executive Assistant, I had the thought that they could help me by taking on a lot of tasks I had been doing myself. And this is true in many ways. The second time around, I realized that the ultimate way an EA can help me to scale is to be a key partner in creating a support network around myself.
Rather than having my EA take on my tax filings, the best thing they can do is help me to find three people I can meet to decide on a great financial advisor to work with long-term. And this approach can be taken in many areas, and can be done yourself, without an EA. I now believe that the best way to reach your potential in life, is to form a support network for yourself and cultivate it over time.
In some ways, even thinking about getting this type of support feels like a privilege, and it is. At the same time, I believe thinking in this way should be something for everyone, at least in some form. We’ve all had mentors and people who have supported us in various ways, we’ve had parents or grandparents play that role. And for specific needs, we have people we can turn to: we have a dentist and a GP. We just may not have thought about this as a support network we cultivate and intentionally craft. And as a key example of one aspect of a support network, I’d argue, most of us should have a therapist.
Dedicated vs natural support
Friends and a partner are great pieces of your support network, too. But there’s a risk to over-reliance on those people to support you in tough times. It can take a toll on them, and it may line up with a tough time for them too.
In that sense, having naturally existing relationships as your only support can be risky and put you in a more vulnerable spot. Personally, I found that having a therapist I met with regularly helped me to process and work through some of my challenges and thereby have those challenges better formed and be in a more healthy place to discuss them in a different way with my partner.
This doesn’t mean to hold back from sharing challenges with a partner or friends, and often I do. In general, you communicate more regularly with your partner and friends than you meet with a therapist, so it’s likely that you’d share with them first. However, knowing that you’ll meet with your therapist in a few days helps to relieve some of the stress you feel and the urgency to find a solution. And when you do speak with your therapist, you have an opportunity to approach the challenge from a different perspective.
Relying on your co-founder for everything
I’ve found that having a co-founder also makes it easy to avoid getting more dedicated support such as a therapist or a coach. When you have a co-founder, it’s easy to rely on them for all of these support functions. This is a wonderful aspect of having a co-founder, they can be your best supporter. It’s also easy to build this reliance, because your co-founder is likely someone you speak with more than anyone else, perhaps even a spouse.
Not having a coach in the final year or two of working with my co-founder is something I consider a mistake. As we both became more burned out, and our vision for the company and natural choices of approach diverged, we couldn’t be the ones to help each other with those specific challenges. While I think the outcome to part ways was always going to be the right one, having a coach would likely have made the journey to that result smoother.
A key risk with over-reliance on natural relationships for support, is that they are not necessarily the best people to help you. They won’t be the best therapist, or the best coach, or the best financial advisor you could get. Additionally, these relationships are two-way streets. You can’t take too much otherwise it will feel one-sided and imbalanced.
Types of support to consider
Here are some of the types of support I’ve put in place for myself in the past couple of years:Therapist
Coach
Executive Assistant
Financial Advisor / CPA
Peer founder / CEO group
Surfing and kite-surfing instructors
House cleaningOther types of support I’m considering putting in place in coming years:
Personal trainer
Language tutorIn general, instructors and tutors fall into an overall category of being taught, which is something I’ve increasingly been leaning into. For my last few surf vacations, mainly due to Jess’ suggestion / request, I’ve had lessons almost every day. And there’s no doubt that I progressed faster than alone.
Of course, for most of us, cost is a key factor here. It is worth, however, establishing some of these relationships even if you do not set up regular sessions, even if you only have a one-off session.
As an example, I worked closely with a therapist for around two years. Since mid-2019, I’ve not met regularly with my therapist and have used some of the tools she introduced me to. However, I know that if I ever have a specific issue, or want to have regular sessions again for a few months, I can reach out to her. Having that existing relationship makes the barrier much lower for the future.
There are a couple of other benefits in getting professional support. Firstly, they will have their own network of other people who can help. For example, my financial advisor is connected to a group of people specialized in various different aspects, and was able to connect me with an attorney to help set up a trust. Secondly, if you set up regular sessions it will add a layer of accountability for yourself in that area, be it having your finances more in order or studying a language.
Start sooner than you think
If you’re an individual, it may feel like overkill to get some of this type of help in place. However, many of these elements of support are most effective as preventative measures, rather than necessary measures. It’s best to get them in place before a crisis, as the people you connect with can be ready and have relevant context, or even help you avoid the crisis in the first place.
And as a founder / CEO, I personally wish I had started to work on my personal support network much sooner. If you have a growing organization, don’t wait too long. As a founder, you generally get everything off the ground yourself and play every role. This can gear you up to have a mindset of solving everything yourself. But, if your company is starting to grow, if you’re starting to hire people, I’d recommend building your support network now. It will help you scale more smoothly, will make the journey feel calmer, and will equip you better for issues that will inevitably arise. -
No-Touch Retail: Creating Rich Experiences for Consumers Using Touch-free Technology
Physical retail’s strength when compared to online shopping has always been the multi-sensory experience it delivers. When it comes to hooking shoppers, there’s nothing like seeing, touching, and trying the products. But when touching is a no-go, like it has been for much of the past year, how can retailers deliver the same immersive experience that keeps customers…
The post No-Touch Retail: Creating Rich Experiences for Consumers Using Touch-free Technology appeared first on Customer Experience Magazine. -
How to Create a Successful Blog Strategy: A Step-by-Step Guide
Did you know that 55% of marketers say blogging is their top inbound marketing priority?
Did you also know that these marketers are 13x more likely to see positive ROI than marketers who don’t invest in blogging?
Over the last decade or so, businesses have increased revenue, improved brand awareness, and boosted conversions with valuable written content published for their target audience and customers. The key here is that their blog content is valuable — it isn’t enough to simply have a blog; there has to be a purpose or reason for its existence.
So, how can you create and maintain a successful blog that provides your target audience worthwhile, high-quality content — all while building your business’s reputation as an industry thought-leader and expert?
The answer is with a blog marketing strategy.Before we review the steps to your blog marketing strategy, let’s take a look at how to start a successful blog. We’ll also include examples of successful blog sites to illustrate some of these steps.
1. Choose your blog topic and purpose.
The first part of developing your blogging strategy is to clearly define your blog’s topic and purpose.
Your blog topic should be broad enough so you can write hundreds of articles about it but also specific enough to relate to your business niche and area(s) of expertise.
When thinking about your blog’s purpose, ask yourself, “Why does this blog exist?”
You should be able to answer that question in one, straightforward, defining statement. (Document your blog’s purpose to you can refer to it as you grow and your business evolves.)
If you need help defining your blog’s purpose, take a moment to ask yourself these questions:What is the greater purpose your company is trying to fulfill?
What story supports this purpose?
Who shares your passion for this purpose?
Is your team aligned with the meaning of this purpose?Example
HubSpot has four blog properties: Marketing, Sales, Service and Website. Each blog focuses on its respective industry and relates the content back to the appropriate HubSpot product.Source
2. Register and host your blog
This step is two-fold. First, let’s talk about your blog’s URL structure.
A domain name, also known as the root domain, is the text in a URL that identifies your website — and, therefore, your business — for a web browser. For example, HubSpot’s domain name is hubspot.com.
Subdomains are part of your root domain — they appear before the domain in your URL like this: blog.hubspot.com. “Blog” is the subdomain. Subdomains are helpful for organizing a lot of content, including multiple content types. If you have a large blog operation, this structure can help you over time. However, it does pass less authority from your root domain in the short-term.
Subdirectories are divisions of your domain that live on your website, but represent specific pages on your website. For example, a subdirectory that’d take visitors to a specific blog post on a website would look something like this: hubspot.com/blog/article-name. Subdirectories often pass more authority from your root domain and subdomain. However, they can make it hard to scale your content strategy over time since you need more subdirectories to organize your content properly and protect your user experience (UX).
Subdirectories can also represent certain types of content within a subdomain. For example, blog.hubspot.com/marketing/article-name takes visitors to a marketing article on blog.hubspot.com.
The option you choose for your blog has the potential to impact your organic ranking, which is why it’s important to choose wisely.
Next, you’ll need to pick a host for your business’s blog. The simplest way to host your blog is through the same software on which your website is run.
For example, HubSpot users can employ HubSpot CMS and access their website creation and management tools alongside their blogging tools — all from a central location.
Another common way to host your business’s blog is through WordPress — compare HubSpot vs. WordPress here. Other popular options include Wix, Bluehost, and Squarespace.
3. Design your blog.
Design your blog in a way that entices your readers to regularly read (and hopefully, share) your content.
Your blog should be inviting and on-brand. It should be well-organized, clean, and easy to navigate. Within seconds of visiting your blog, readers should know it’s published by your company.
To do this, choose a theme that’s consistent across your blog properties and articles. Depending on the host you choose for your blog, you’ll likely have several theme options that are both free and paid.
For example, HubSpot offers a marketplace of free and paid blog template options. Templates help you easily customize and edit your blog template to tailor it to your business.
The Help Scout blog is a wonderful example of beautiful blog design. Its minimalist design limits the use of copy and embraces negative space by promoting the latest posts with gorgeous feature images. The blog is aligned with the Help Scout brand and promotes readability and easy navigation.Source
4. Decide who will write and manage your blog.
Now it’s time to think about who’s writing, running, and managing your blog. Ask yourself (or your team): Who’s accountable for each role within your blog strategy?There are lots of moving parts when it comes to your blog — if you don’t create ownership around each component, it’ll be difficult to reap the benefits of a successful blog operation.
We’ve put together a list of some examples of the roles you need to fill to effectively implement a blogging strategy.Blog article topic ideation
Search engine optimization (SEO) and keyword research
Statistics, examples, personal stories, and thought leadership
Editing
Strategy and editorial calendar governance
Promotion
Repurposing, updating, and historical optimizationDepending on your resources and the size of your marketing team, you may find one person holds responsibility for multiple roles.
5. Determine how frequently you’ll share blog posts.
How many blog posts can you commit to writing and publishing? How often are you planning on producing blog content for your audience? Consistency is the key to keeping your audience engaged and interested. This will also allow you to maintain your status as an active thought-leader and expert in your industry. Use a content calendar to consistently manage and schedule your blog posts.
Plan and optimize your marketing content with these free calendar templates.The beauty of creating this type of blogging rhythm and sharing that information via an editorial calendar is that it creates a sense of accountability among your team of bloggers. It ensures all writers and contributors have optimized for keywords, added CTAs, and edited their pieces by a certain time and date. This way, you’ll have a consistent stream of content your readers can get in sync with.
If you’re a HubSpot CRM user, you already benefit from an editorial calendar built right into the COS.
6. Write compelling and valuable content.
It’s important to reiterate just how critical it is for your blog content to be both compelling and valuable to your readers. This plays a large part in how you’re viewed by your target audience, customers, competitors, and other industry leaders. It’s also how you’re going to keep readers engaged and loyal to your blog — and hopefully converting to customers, too.
Remember, it takes more time and energy to obtain new subscribers than to maintain current readers. Plus, your current readers have the potential of becoming your brand advocates faster than new subscribers do. So, focus on consistently producing content that captivates your audience all while providing them with useful and worthwhile information so they stick around for the long run.
Patagonia’s blog, The Cleanest Line, is a fascinating publication. It’s not a generic brand blog that discusses Patagonia products or customers; it tells compelling stories written by some of the best writers on the web — yet it still resonates with Patagonia’s target audience and those who share its core values. I’ve personally spent hours reading the articles on The Cleanest Line, and it’s endeared me to Patagonia in the process.Source
7. Include CTAs.
Are any of the reasons you’re developing your business’s blog to drive organic traffic to your website, improve conversions, and boost sales?
That’s great news — but to accomplish these goals, you’ll need to include relevant calls-to-action (CTAs) throughout your blog posts.
CTAs can be paid or free for your audience members. Either way, effective CTAs provide readers with a level of value that they simply cannot pass up.
A CTA might share in-depth content and information with your audience on a specific topic. Or maybe it includes a discount code or special deal on your product or service. A CTA could also provide further training related to the subject of your blog article.
Check out this blog post if you’re looking for some examples of clickable CTAs to insert in your content.
If you’re a HubSpot user, the CRM offers a CTA creation tool to help you develop relevant — and even personalized — offers to drive traffic to your landing pages and convert more leads.
For example, the Omniscient Digital blog naturally weaves CTAs into its posts, making the linked items part of the broader story or takeaway. The goal of CTAs should be to encourage readers to take action without deviating too far from the purpose of the post.
Source
8. Launch your blog.
Now it’s time to launch your blog!
This is the exciting part — you finally get to share the content you’ve been working so hard to develop. Put your blog content on it’s corresponding landing page on your website and send your email list of recipients their blog article(s). Share it via social media and send it to members of your network as you see fit.
9. Track and analyze your blog’s success.
Remember to track and analyze the success of your blog over time. To do this, decide which metrics matter most to you and your business. Once you understand how a specific metric contributes to a positive outcome, then you’ll be able to make your blogging strategy more targeted. Examples of blogging metrics you might track include:Number of readers and subscribers
Number of page views per post
Number of conversions
Number of backlinks
Number of referrals
Overall trafficWhen applying these metrics to the goals you’re looking to set, consider the following questions to provide concrete targets that make sense for your business.
Does this goal help you achieve your purpose, or is there something more relevant we can aspire to?
Is this goal aligned with the initiatives of other parts of our business?
Which metrics track the progress towards this goal? Are these metrics complementary or counterintuitive?Once you determine which metrics you’re going to use, start by setting goals for a 60-day period. This gives you enough time to see whether your strategy is working and then you can adapt your goals based on the results you see.
Next, let’s dive into your blog strategy.Blog Marketing Strategy
Your blog is an important component of your business marketing strategy and will hopefully market your products and services, but in order for it do this, you must market the blog itself.
A blog marketing strategy is how you share and promote the content on your blog. Unfortunately, “build it and they will come” doesn’t apply to blogging as well as it does in Field of Dreams.
For your blog to do its intended job — drive traffic, convert visitors, increase revenue, and/or promote your brand as a thought-leader or expert — it must have a marketing strategy in itself. How will people locate your blog? What type of content will keep them reading? How can you use your other promotional channels to elevate your blog content?
Follow these blogging best practices to promote and market your blog content to your target audience.
Always keep your buyer personas top of mind.
When writing, managing, and scheduling your blog — or working on anything related to your blog, really — keep your buyer personas in mind.
Ask yourself, “Who are our ideal customers?” and “Why do they need our product or service?” Once you can answer these questions in detail, you’ll be nail down your buyer persona(s).
Use this free template to create your business’s buyer personas.
Once you create your buyer personas, document a detailed description of who this person is so you can reference it has your business and blog grow. You should be able to refer to this description every time you write a new blog post.
This way, you’ll be able to create content specifically suited to your target customers’ wants, needs, challenges, and/ or pain points. This will also help you turn your blog into a powerful lead conversion tool for your business (i.e. your blog will show your readers and target audience why they need your product or service).
To get a deeper understanding of the actions your buyer personas are likely going to take, research the behaviors of your target audience so you can adapt and tailor your blog content to meet their needs in a way that pushes them to convert in some way. To conduct this type of customer research, you can use:Q&A forums (Quora, Yahoo! Answers, or Fluther)
Social media (LinkedIn Groups, Twitter Advanced Search, and Google+ Communities)
Content creation tools within your industry or niche (BuzzSumo or Topsy)
Other blogs (comments and interactions on blogs similar to yours; your competitors’ blogs)
Keep an eye on your competition.
Speaking of your competitor’s blogs, it’s important to keep an eye on these other thought-leaders in your industry. Your competitors provide insight into what’s working (or not working) in terms of blog content among your target audience.
It also tells you a little bit about what they’re experimenting with and what you’ll need to accomplish to stand out and provide your readers with valuable content they can’t get anywhere else — something unique to your business and your business only.
Create a list of 5-10 of your closest competitors with blogs you could conduct a content audit on. Make conclusions about the type of content they share, unique techniques they’ve implemented in their blog, and how they’re doing in terms of ranking for the keywords you hope to rank for.
Then, look for gaps in their content so you can capitalize on them. To help you do this, use tools like QuickSprout, Open Site Explorer by Moz, and SEMRush Competitor Research.
Perform SEO and keyword research.
When one of your customers searches a phrase on Google (or any search engine), you want them to find your blog (or web page), not a competitor’s. To make this happen, dedicate some time to researching which keywords and phrases your target audience is typing into search engines so you can include them in your blog posts where they naturally fit.
In other words, you’ll significantly improve your chances of ranking on the search engine results page (SERP) by performing appropriate search engine optimization (SEO) and keyword research prior to writing your blog post, and then incorporating those findings in your content.
Start by creating a list of 5-10 keyword groups you want to rank for, along with their associated long-tail keywords, in the SERP.
Remember, Google’s algorithms are constantly changing to become more intuitive — meaning, old tactics like keyword stuffing will hurt your ranking in the SERP. Instead, you’re better off writing copy that engages audience members first and search engines second.
Note: HubSpot customers have access to a built-in keyword and SEO tool to help with this.
Focus on your blog’s SEO and keyword research with HubSpot CRM’s Content Strategy tool.Decide where you’ll distribute your blog content.
Strategically determine where you’ll distribute your blog content. You chose a host for your blog already, meaning your content is likely already easily shareable on your website.
For example, if you use the HubSpot CRM and blogging software to host and manage your website and blog, it’s simple to add your articles to their corresponding landing page on your site.
Other ways and platforms through which you might distribute your content include social media, such as Facebook or LinkedIn, and online publishing platforms, such as Medium. You might also work with industry leaders, experts, and influencers to share your content on their websites and social profiles.
Promote your blog content.
It’s probably safe to assume you want your blog content to be as discoverable as possible. In terms of your blogging strategy, this refers to your ability to get your content out there so members of your target audience find, read, and (hopefully) share it.
There are many inbound tactics you can use to promote your blog. We touched on a few options above, but another common form of effective blog promotion involves an influencer marketing strategy.
Get started promoting your content with the help of a free influencer marketing guide.
To begin, identify the key influencers in your niche or industry you want to contact and work with. These should be people your current customers and target audience perceive as credible, trustworthy… and, yes, influential.
As you begin making and managing your influencer connections, remain in regular contact with the ones who are promoting your blog content. Be sure you know what they’re doing to support, share, and promote your blog content and that their tactics meet your business’s standards — you want to ensure they’re representing your brand accurately. After all, you’re likely paying them to promote your content among their audience members.
You can make your relationship with your influencers even stronger by interacting with their content regularly to show your support. For example, if you’re working with an influencer who also has a blog, then go to their blog and read, comment on, and share it (even when the content they’re publishing isn’t necessarily related to your business).How to Maintain a Blog
Creating and marketing your blog is merely half the battle. As we mentioned above, consistency is key to a successful blog — which means maintenance is most of the hard work.
Creating blog content can be time-consuming, especially when you aim to command authority in your niche with researched, thoughtful, and planned posts.
This is why updating, repurposing, and republishing your existing blog content is so valuable — it saves you time and energy but it also allows you to efficiently achieve the results you’re looking for.
What do I mean by this? Well, ranking in the SERP with a net new post takes significantly more time (I’m talking months) than an updated post. Meaning, you’ll see a positive impact sooner if you start repurposing existing posts rather than solely creating new content.
Audit your existing blog posts to determine what you can repurpose and update. Outdated content to remove and/ or replace might include statistics, examples, infographics, quotes, product or service details, research, and irrelevant ideas. You can also add keywords you’ve determined are missing through your research.
(Check out this post if you’re looking for more ideas on how you can effectively repurpose your blog content.)
The process of updating content also allows you to reinvigorate the brand new content you’ve worked so hard on. Updating allows you to maintain the quality and relevance of your blog without having to recreate blog posts from scratch.
Grow Better With An Effective Blogging Strategy
Growing an influential blog in your niche is a surefire way to nurture your potential customers. By creating regular content that solves the challenges of your readers and fulfills their biggest curiosities, you’ll start to build a vault of trust and advocacy. This will inevitably contribute to the overall success of your business. Start with your purpose — the big why — and slowly unpack the individual levers that will contribute to your blog marketing performance through the steps and strategy we’ve reviewed above.
Editor’s note: This post was originally published in December 2014 and has been updated for comprehensiveness. -
Virtual Hold Competitors: An Overview
This blog will give you a brief overview of all the virtual hold competitors.
Virtual Hold is the name of VHT’s original virtual queuing software. Virtual Hold Technology is the grandad of virtual queuing and helped pioneer virtual queue management for the call center.
Genesys Virtual Hold Competitor
Genesys Virtual Queuing
Genesys virtual queuing is called Virtual Queuing, one of the original competitors to VHT’s Virtual Hold product. So competitive that VHT sued them, and then Genesys sued them back; it was a whole thing. But that’s all water under the bridge, and everyone is friends again.
Avaya Virtual Hold Competitor
Avaya Callback Assist
Avaya’s virtual hold-type product is called “Callback Assist.” It’s come a long way from the early days and comes with an estimated wait time option before the callback offer message. We’re pleased to see they also now offer conversation scheduling.
How it’s Done: Click to Call, Visual IVR, and Virtual Queueing
You may be interested to learn that Fonolo has Avaya-approved documentation. We’re a paid add-on product with more data and reliability — and a team dedicated to helping you use them most effectively.
Cisco Virtual Hold Competitor
Cisco Courtesy Callback
Cisco’s virtual hold competitor is called ‘Courtesy Callback,’ and it’s sufficient for a free add-on, most of the time. After trying out CISCO call-backs, several of our customers have returned to us because they often fail under high-volume.
NICE’s Virtual Hold Technology competitor
NICE Automatic Callback
NICE is one of the world’s largest cloud-based contact center platforms. Their software comes with a virtual queuing functionality they call “Automatic Callback.” NICE software is, and customers are a combination of companies they’ve bought over time, but Fonolo’s solution works with them all.
How Does Virtual Queuing Technology Work?
Five9’s Virtual Hold competitor
Five9 is another leading cloud-contact center platform, with a pretty good call-back feature. Their forum covers pretty much everything, and you get a lot of data with it. They don’t have a unique name for it, but most Five9 customers are happy with the built-in offering from our experience.
Talkdesk’s Virtual Hold competitor
Click-to-Call
Talkdesk is the final cloud contact center technology we’re covering today. Their software comes with a virtual queuing solution, the same ‘click-to-call’ functionality as many other platforms (including Fonolo). They also have an ‘intelligent queue’ feature, where you can prioritize callers.
Fonolo’s Voice Hold Technology competitor
Voice Call-Backs
Fonolo is one of the few call-back software specialists. Our voice call-back solution works with every contact center platform securely, and we’ve even got full Avaya-certified developer documentation.
Virtual Queuing, Virtual Hold, Call-Backs: What It All Means
Our advanced cloud-based call-backs and dedicated team will help you install and use call-backs to their full effect. Companies come to us when a built-in virtual hold competitor breaks under pressure or doesn’t provide the data or feedback needed.
The post Blog first appeared on Fonolo. -
Choose your Jones wisely
We’ve been brainwashed into keeping up with the Jones’s. Paying attention to our peers and staying ahead, just a little bit.
But if you’re in that trap, it’s probably worth considering who your Jones’s are.
A hard worker might feel lazy at a sweatshop on Wall Street. A shopper in love with luxury goods might feel inadequate on Fifth Avenue. “Compared to who?”
If comparing yourself to a different set of peers is going to motivate you or give you peace of mind, by all means, switch. It’s up to each of us, isn’t it? -
GetResponse vs. Sendinblue: Which One Should You Choose?
Deciding between GetResponse and Sendinblue? Here’s a complete rundown of each platform’s features and pricing to help you decide.