CX Demo

Author: Franz Malten Buemann

  • From surveys to business impact: how to make the most of CX signals

    Surveys are the most common method to obtain feedback. However, surveys alone cannot keep organisations up to date with changing customer behaviours. Traditional surveys capture information about a limited number of touchpoints or interactions and can be restricted in scope. They often sample only 7% of a company’s customers. As such, when used in isolation, surveys do…
    The post From surveys to business impact: how to make the most of CX signals appeared first on Customer Experience Magazine.

  • 15 Essential Product Marketing Books for 2023

    The product marketing landscape is continuously changing. To keep pace with the latest trends, you’ll need to keep up with the experts. That includes reading books with fresh insights and perspectives.

    To help, we’ve gathered a list of 15 essential product marketing books for your 2023 reading list. These books tackle how to lead a successful launch, tips for growing your career, and how to build customer-centric campaigns.

    15 Essential Product Marketing Books
    1. The Launch, A Product Marketer’s Guide: 50 key questions & lessons for a successful launch by Yasmeen Turayhi

    Pages: 130
    Where to buy: Amazon

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    Some of the best beginnings start with a question — or, as in the case of The Launch, 50. Through guided and thoughtful questions, this book will help you avoid common pitfalls and help put you on the path to success.
    Best for: Understanding the framework of where to begin your product marketing. The Launch will equip you with questions to guide your product marketing journey.
    2. The Influential Product Manager: How to Lead and Launch Successful Technology Products by Ken Sandy

    Pages: 384
    Where to buy: Amazon, Bookshop.org

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    It can feel hard to justify what you do in your organization or prove your job value in the broader ecosystem of your company. The Influential Product Manager is about understanding how the product manager interacts with every level of the business to launch successful technology products.
    What we like: Distilling decades of experience into learned lessons, this book offers a human perspective on product management in an actionable and practical guide.
    3. Product Marketing, Simplified: A Customer-Centric Approach to Take a Product to Market by Srini Sekaran

    Pages: 203
    Where to buy: Amazon, Bookshop.org, Audible

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    Under the fame of the customer’s needs, Product Marketing, Simplified is a comprehensive guide to product marketing that takes you through the steps. You’ll get best practices on everything from messaging to influencing the product roadmap.
    Best for: Understanding the customer’s perspective. This book puts you in the customer’s mindset and helps answer questions around the “why” pertaining to the need of the product.
    4. Product Marketing Misunderstood: How to Establish Your Role, Authority, and Strategic Value by Richard King and Bryony Pearce

    Pages: 206
    Where to buy: Amazon, Bookshop.org

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    While product marketing is still a relatively new job function to the organization, there are a lot of misunderstandings about your role and how to position it.
    Product Marketing Misunderstood offers guidance on personifying your value and driving the organization forward.
    Pro tip: Product Marketing Misunderstood provides practical knowledge and applications. You can apply these tools to your job positioning, messaging, and personas.
    5. Product Marketing Debunked: The Essential Go-To-Market Guide by Yasmeen Turayhi

    Pages: 134 pages
    Where to buy: Amazon, Barnes and Noble, Bookshop.org

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    Product Marketing Debunked provides a view into taking unformed concepts and creating a proper strategy for commercializing a product. You’ll learn how to make a go-to-market plan and release your final product into the marketplace.
    Best for: Establishing a framework for releasing a product. This book offers a starting point that you can modify to match your industry and growth stage.
    6. Product-Led Growth: How to Build a Product That Sells Itself by Wes Bush

    Pages: 276
    Where to buy: Amazon

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    If you are a product marketer following product-led growth principles, Product-Led Growth is the book for you. It guides you through the thought processes of product-led growth and puts you in your customers’ shoes to build a product that better serves their needs.
    Best for: Understanding where the pillars of product-led growth fit into your product marketing plan and strategy.
    7. The Product Marketing Manager: Responsibilities and Best Practices in a Technology Company by Lucas Weber

    Pages: 123 pages
    Where to buy: Amazon

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    The Product Marketing Manager explains the product marketing role and focuses on practical applications. Weber ties insights to entertaining life lessons and anecdotes he collected.
    What we like: The personal anecdotes and stories feel like wisdom passed down from a close friend who has learned a lot over the years.
    8. INSPIRED: How to Create Tech Products Customers Love by Marty Cagan

    Pages: 368
    Where to buy: Amazon, Bookshop.org, Barnes and Noble

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    To understand how to market a product, you must first understand the “why” behind the creation. INSPIRED helps equip product marketers with the skills and tools to sell a product customers will love.
    Best for: Understanding how to assemble the right people and skill sets, discover the right product, embrace an effective yet lightweight process, and create a strong product culture.
    9. Hooked: How to Build Habit-Forming Products by Nir Eyal

    Pages: 256
    Where to buy: Amazon, Bookshop.org

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    There are certain products that we now believe we can’t live without, constantly coming back to get the latest model or update.
    Hooked details the “Hook Model,” a four-step process embedded into the products of many successful companies to subtly encourage customer behavior.
    Through consecutive “hook cycles,” these products bring users back again without depending on costly advertising or aggressive messaging.
    What we like: This book helps you understand the psychology behind what gets people hooked on products. This can help you think through the same principles for your products.
    10. Obviously Awesome: How to Nail Product Positioning so Customers Get It, Buy It, Love It by April Dunford

    Pages: 202
    Where to buy: Amazon, Barnes and Noble, Audible

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    So much of product marketing is product positioning, and understanding what positioning your customers react to is crucial to the sales cycle.
    Obviously Awesome uncovers the principles of positioning and helps you find and position your product differentiators.
    Best for: Putting yourself in your customer’s shoes to understand what makes them buy, what positioning they react to, and why they would want to buy from you continuously.
    11. Escaping the Build Trap: How Effective Product Management Creates Real Value by Melissa Perri

    Pages: 200
    Where to buy: Amazon, Bookshop.org, Target

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    Companies that measure solely by outputs often fall into what Melissa Perri describes as the “build trap,” cranking out features to meet their schedule rather than the customer’s needs.
    Following her advice, you can rethink the purpose of why something gets built.
    What we like: This book helps you understand that to stay competitive in today’s market, you must adopt a culture of customer-centric practices focusing on outcomes rather than outputs.
    12. Made to Stick: Why Some Ideas Survive and Others Die by Chip Heath and Dan Heath

    Pages: 336
    Where to buy: Amazon, Audible, Barnes and Noble

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    In Made to Stick, the authors reveal the anatomy of ideas that stick and explain how you can make your ideas stickier. You’ll learn about the human scale principle, using the Velcro Theory of Memory, and explore how to address curiosity gaps.
    Best for: Understanding the impact of messages and why some things stick with us while others are forgotten over time. This book will help you level up your messaging with impactful and thoughtful tactics.
    13. To Sell is Human: The Surprising Truth About Moving Others by Daniel H. Pink

    Pages: 272
    Where to buy: Amazon, Barnes and Noble

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    Nowadays, it can feel like everyone is trying to sell you something. While that’s not inherently bad, To Sell Is Human looks at the difference between selling and storytelling. This book offers a new perspective on the art and science of selling.
    What we like: This book moves past typical sales jargon to explain why we sell and how to do it effectively. You’ll also learn how to communicate honestly with your customers.
    14. Influence, New and Expanded: The Psychology of Persuasion by Robert B. Cialdini, Ph.D.

    Pages: 593
    Where to buy: Amazon, Barnes and Noble

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    Sometimes product marketers get so bogged down in their own messaging that they forget the science behind product launches.
    Using memorable stories and relatable examples, Cialdini explains the psychology of why people say yes and how to apply these insights ethically in business and everyday settings.
    Best for: Brushing up on communication and persuasion skills. Influence is for anyone looking to go back to the fundamentals of influence. You’ll rethink messaging that might not be working.
    15. The Sales Acceleration Formula: Using Data, Technology, and Inbound Selling to Go from $0 to $100 Million by Mark Roberge

    Pages: 224
    Where to buy: Amazon, Barnes and Noble, Bookshop.org

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    As someone who’s been at the forefront of multiple sales builds, Mark Roberge demystifies the sales process and life cycle.
    The Sales Acceleration Formula provides a framework that uses all your tools at your disposal — like data, technology, and personas — to accelerate your growth.
    Best for: Understanding the impact of a full sales lifecycle and your role within it. Use this book as a guide, picking up helpful information and tips to market your products better.
    Building Your Product Marketing Reading List
    Much like product marketing itself, learning about this business process is ever-changing. Understanding the skills needed and applying practical advice will help you level up your processes.
    Ready to expand your product marketing knowledge in 2023 and stay ahead of the curve? Our list of 15 essential product marketing books is the perfect place to start.

  • This week in CX: the challenges of personalisation

    Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at personalisation in focus – with Twilio’s new research on how it could be AI-driven, and how retailers now see it as their greatest challenge. In-store omnichannel strategies are also now a must-have, as well as GigCX for…
    The post This week in CX: the challenges of personalisation appeared first on Customer Experience Magazine.

  • The new way of work

    Amazon is the last one.

    They are probably the last huge company where hundreds of thousands of people will be surveilled, measured and ordered to follow the rule book.

    The pandemic didn’t create distributed work, the laptop did. Human interaction is critical, but the office isn’t actually the most effective way to create that.

    David Risher might be mistaken.

    The new CEO of Lyft just ordered all the workers at HQ to “come back to work.” Of course, they’ve been at work all along, they just haven’t been at the office.

    It takes a different set of leadership and management skills to create the conditions for effective distributed work. But it’s incredibly powerful when you get it right.

    The method is not to count keystrokes or other false proxies of productivity.

    Instead, the opportunity is to offer significance.

  • Nick Kozmin – Earn $100K Per Month In 3 Months Or Less As A Growth Consultant

    Hi I have this course : Nick Kozmin – Earn $100K Per Month In 3 Months Or Less As A Growth Consultant https://www.growthconsulting.com/ DM me if you need it https://preview.redd.it/pt6smfmluwxa1.png?width=1632&format=png&auto=webp&s=3ce27b68723b482655a5d2086c1cf456a7c2ed8a submitted by /u/alaemaroc123 [link] [comments]

  • Salesforce Unveils Slack GPT and New Workflow Builder

    Salesforce is on a mission to deliver secure, generative AI to more parts of their platform, and Slack – the conversational interface for the Salesforce platform – is the next candidate to receive the transformation. Slack will bring generative AI natively into the user experience… Read More

  • Salesforce Deepens Partnership to Deliver Custom AI Strategies, Generative AI Use Cases, and Upskilling  

    The power of generative AI and its potential to improve employee productivity and customer experiences has been a hot topic for months. With the introduction of Einstein GPT, the Salesforce platform is an example of technology that’s fully embracing generative AI. Now, Salesforce is facing… Read More

  • Giveaway: Win the Custom Salesforce Integration You Need

    Salesforce Integrations allow you to streamline separate processes, and in this digital era we constantly need to improve our efficiency and our customers’ experience to remain competitive. So what if I told you that you could get this for free… On Thursday April 27, Stephen… Read More

  • Why AI is an Essential Tool for Modern Marketers

    In today’s fast-paced business world, marketers need to be at the forefront of technological advancements to stay ahead of the competition. This article explains why AI is an essential tool for modern marketers and how it can help them achieve their goals. From predictive analytics to personalization, AI is transforming the way marketers work and helping them reach their target audience more effectively. The article discusses the benefits of using AI in marketing and provides real-world examples of how businesses are leveraging this technology to drive growth and improve their bottom line. If you’re a marketer looking to stay ahead of the game, this article is a must-read. Visit: https://us.sganalytics.com/blog/ai-is-an-essential-tool-for-modern-marketers/ submitted by /u/David_starc150 [link] [comments]

  • SALESmanago recognised by industry heavyweights with inclusion in G2 and Software Reviews Reports

     

     

    Today SALESmanago, the Customer Engagement Platform, has been named as one of G2’s ‘Best Marketing and Digital Advertising Products’ and a Champion in Software Reviews’ 2023 CDP Emotional Footprint Market Report.

     

    G2, the largest and most trusted software marketplace, is used by more than 80 million people annually, including employees at all Fortune 500 companies, to make smarter software decisions based on authentic peer reviews. Its Marketing Product Awards are earned by software products and companies that provide best-in-class customer service products and experiences for their customers.

    Similarly, Software Reviews collects and analyses the most detailed reviews on enterprise software from real users to give readers an unprecedented view into products and vendors. SALESmanago outperformed several other providers in this report, and was named alongside Salesforce and Tealium AudienceStream as a Champion.

     

    Greg Blazewicz, CEO and Founder at SALESmanago, commented: “We’re thrilled to have been named as one of G2’s Best Marketing and Digital Advertising Products, alongside being a Champion in the Customer Data Platform space. The importance of CDPs has grown significantly in recent years, and our inclusion in G2’s Marketing Product Awards is a testament to this. CDPs are essential for marketers to better understand their customers and deliver personalised experiences at scale, which is our core mission at SALEsmanago.”

     

    The news comes alongside SALESmanago’s recent launch of its CUPID Score, the new industry standard to measure customer engagement and experience. Headquartered in Poland and with offices around Europe, SALESmanago’s customers include Starbucks, Lacoste, KFC, New Balance, and Victoria’s Secret.