Author: Franz Malten Buemann

  • The end of dumb pipes

    The phone company didn’t care what sort of conversation you were having. The call was the call. Same is true for cable–what you watched didn’t matter to them.

    The reason retail banks are so frustrating to many customers is that because they began with a geographic focus, they’re dumb about who their customers are. They underserve or overserve in random ways. And in trying to serve everyone, they end up doing a lousy job of serving anyone.

    But there’s no longer a reason for a provider to be dumb. They can optimize for you and your needs. They know what you’ve done and they should be able to guess what you might want next. Not to do this to you, but with you and for you.

    “You can pick anyone and we’re anyone” is a lousy slogan.

    How do you make your pipe smarter than that?

  • The 7 Best Music Playlists for Productivity, According to Science

    Not long after I first started at HubSpot, I was welcomed with a fresh pair of orange, noise-canceling headphones. At the time, I had no clue that these headphones would carry me through many long work days and some of the deepest, darkest levels of writer’s block.
    Over three years later, they are truly the gift that keeps on giving.
    You see, for me, listening to music while working is the secret to my productivity. All it takes is the right Beyoncé track, and I go from idle to uber productive. (Seriously, it works like a charm.)
    The trouble is, finding the perfect playlist isn’t always easy. With endless streaming music possibilities at my fingertips, it can be hard to nail down just the right tunes to get the wheels turning. So, I did what we do best around here — a little research.
    As it turns out, there are a ton of studies that explore the influence of specific types of music as they relate to your productivity levels.
    To help you find just the right mix, we’ve sourced and curated seven Spotify playlists designed with specific studies in mind. Whether you’re into Mozart or Chance The Rapper, we’re confident that there’s something on this list that will do the trick.
    Note: Some of the playlists contain tracks with explicit language that might not be suitable for the office.
    7 Science-Backed Office Music Playlists for Productivity
    1. Classical Music
    One of the most frequently cited studies related to music and productivity is the “Mozart Effect,” which concluded that listening to Mozart for even a brief period each day can boost “abstract reasoning ability.”
    The study — led by researchers Gordon Shaw, Frances Rauscher, and Katherine Ky — employed 36 Cal-Irvine students who were divided into three groups. Group one listen to a Mozart selection, while group two listened to a relaxation tape, and group three endured 10 minutes of silence.
    After the listening activity, all 36 students were issued the same test, in which the Mozart group averaged an eight-to-nine point increase in their IQs, compared to the remaining groups.
    Since then, the “Mozart Effect” has been hotly contested, but many researchers have gone on to explore the mental benefits of learning and listening to classical music. One recent study, for example, found that elementary-school-aged children who participated in music composition education outperformed students in a control group on reading comprehension.
    Think classical music might work for you? Check out this classical-influenced playlist to find out for yourself:

    2. Video Game Soundtracks
    “Choosing the right video game soundtrack to work to is all about understanding what type of music motivates vs. distracts you when you need to concentrate,” says HubSpot’s VP of Acquisition (and former video game marketing consultant) Emmy Jonassen.
    “For example, if you’re the type who gets amped and focused listening to high-energy music, rhythm game soundtracks, like those from Thumper or Klang, could work well. Conversely, if you need calm to concentrate, the serene soundtracks from exploration games, like ABZÛ and Journey, may do the trick. With thousands of games releasing every year, including many independent titles, there is a soundtrack to suit everyone’s ear,” she went on to explain.
    Think about it: Playing a video game requires a lot of focus. To make it to the next level, players commonly have to avoid traps, dodge obstacles, and discover secret tools that will help them progress to the next level. As a result, the music selection for video games is often very strategic, in that modern soundtracks tend to reflect epic, inspiring cinematic scores rather than just basic sound effects.
    And while studies have revealed mixed results, there is evidence to support that gamers can experience improved performance by playing a game with the volume on.
    For example, when psychology professor Siu-Lan Tan and her colleagues John Baxa and Matt Spackman specifically honed in on the game “Twilight Princess (Legend of Zelda),” they found that participants who played with both music and sound effects off performed worse than those who played with it on.
    Want to try it on for size? Check out the playlist below:

    3. Nature Sounds
    According to psychophysical data and sound-field analysis published in The Journal of the Acoustical Society of America, listening to “natural” sounds could enhance cognitive functioning, optimize your ability to concentrate, and increase your level of satisfaction.
    Think: Waves crashing, birds chirping, streams trickling, and the like.
    That could explain why more consumer-facing brands — from Google Home to the newer Noisli — are introducing such ambient sound features to help listeners relax or focus. It might also be behind Spotify’s multiple nature-themed playlists, like this soothing one:

    4. Pump Up Songs
    After observing that many athletes arrive at the stadium wearing headphones, Kellogg School of Management professor Derek Rucker and three of his colleagues — Loran Nordgren, Li Huang, and Adam Galinsky — set out to answer the question: Does listening to the right kind of music make us feel more powerful or in control?
    So, back in 2014, the group of researchers set up a study to gauge how music might influence motivation and subsequent behavior. First, they played several songs for participants in a lab, and asked them — on a scale of one to seven — how powerful, dominant, and determined they felt after listening to each song. There were three “high power” winners: Queen’s “We Will Rock You,” 2 Unlimited’s “Get Ready for This,” and 50 Cent’s “In Da Club.”
    Then, to gauge how the music would influence their behavior, they asked participants to listen to the music and then determine whether or not they’d like to go first or second in a debate. As it turned out, those who listened to the high-power playlist volunteered to go first almost twice as often as those who listened to a less powerful playlist.
    The lesson? “Just as professional athletes might put on empowering music before they take the field to get them in a powerful state of mind,” Rucker explained, “you might try [this] in certain situations where you want to be empowered.”
    Next time you’re looking to feel empowered before a big presentation, interview, or salary review, check out this roundup:

    Want more? Check out my colleague Amanda Zantal-Wiener’s picks here.
    5. Instrumental Songs
    In 2015, Middle Tennessee State University researchers Carol A. Smith and Larry W. Morris discovered that students who listened to “sedative” music during a test scored higher than those who listened to lyrical music. (That somewhat contrasts their initial findings 39 years earlier, which showed that while music didn’t reveal an impact on test scores, those who listened to “stimulative music” showed a significant increase in worry and highly emotional reactions.)
    That isn’t to say that it’s entirely impossible to cross things off your list while listening to songs with words — I actually prefer lyrical music, but my colleague, Amanda Zantal-Wiener, has joked about hip hop verses accidentally slipping into her first drafts when she listens to songs with words. If you’re like she is and find that lyrics are too distracting, you may want to experiment with some instrumental options.
    For those times, check out these lyric-less tunes — we promise they won’t put you to sleep:

    6. “Feel Good” Songs
    Buried in deadlines? Trying to unearth yourself from an email mountain after some time off? Whatever’s bugging you, sometimes, the best remedy for productivity loss is a solid dose of “feel good” tunes — you know, the kind that make you spontaneously use a pen as a pantomimed microphone.
    But scientifically speaking, music can stimulate the same part of the brain as delicious food and other physical pleasures. Researchers at McGill University, for example, discovered that when participants received the opiod-production-blocking drug naltrexone, they didn’t respond as positively to their favorite tunes as they might normally.
    The verdict? Our brains are trained to naturally produce these chemicals when we hear our preferred playlist.
    And while “feel good” songs vary from person to person, a search for Spotify playlists with those very keywords yields dozens of results. That said, here’s one of our favorites:

    Can’t get enough? Here are a few more suggestions from my colleague Amanda.
    7. White Noise
    According to a study led by Yamaguchi University, “When carrying out intellectual activities involving memory or arithmetic tasks, it is a common experience for noise to cause an increased psychological impression of ‘annoyance,’ leading to a decline in performance.”
    Whether you’re remote working with roommates or working in an office space with noisy colleagues, it can be tricky to focus with conversations happening around you. Neutral, non-verbal background sounds like white noise, which is not the same as nature sounds, can help block out these distractions — things like the din of a restaurant or shopping mall, an electric fan, or even laundry machines.
    And in case you’re wondering — yes. Like all of the above, there is a playlist for that:

    So go forth — focus, get pumped, feel good, and rock out.
    What are your favorite songs for getting work done? Let us know in the comments.
    Editor’s Note: This post was originally published in March 2015 and has been updated for accuracy and comprehensiveness.

  • 7 Examples of Influencer Marketing on YouTube

    In a 2019 MediaKix report, 71% of marketers agreed that the quality of customers or traffic from influencer marketing was better than other marketing channels. So, we know influencer marketing can be a very profitable marketing strategy.
    If you have been thinking about using this tactic but are unsure where to start, consider YouTube.
    Unlike other platforms that are usually restricted by time (think TikTok and Instagram), YouTube celebrates long-form content. This creates space for influencers to deep dive into topics and give detailed reviews on products and services.

    Beyond that, engagement rates on YouTube are the highest when compared to Instagram, Facebook, and Twitter, according to a 2020 Influencer Marketing Hub report.
    Now that consumers are turning more to YouTube for uplifting content, this gives brands a huge opportunity to leverage the power of influencers on a platform known for high engagement.
    So, what type of videos can influencers and brands collaborate on? Let’s go through seven examples.
    1. Day-in-the-Life Vlogs
    One of the most natural ways influencers incorporate sponsored products into their YouTube videos is through day-in-the-life vlogs.
    Usually done with a morning or daily routine video, the influencer will take viewers through their day and mention the product or service as part of their ritual.

    In this video, Natalie Barbu gives her audience a peek into her daily routine, emphasizing her planning process. She covers the benefits of software like Asana and Google Calendar, and in the middle of her video, at the 9:03 mark, she introduces Skillshare.
    What’s effective about this style of product integration is that it fits in organically with the influencer’s content. Some ads can be quite jarring and disrupt the user experience, which can lead to ad skips and video drop offs.
    The video title sets the expectation that the focus of the video will be planning. So, when Barbu introduces Skillshare as a platform to learn new skills (including how to use Asana for planning), it’s a smooth transition.
    Another approach influencers take is mentioning the sponsor toward the end of the video.

    This video shows influencer, Mayuko, showing her version of a productive work day. Near the end of the video (at the 7:08 mark), she thanks the brand, Nord VPN, for sponsoring the video and presents the benefits of using the software.
    With this method, there’s a risk that some viewers may not stick around to hear more about the sponsor, given that engagement rates fall toward the end of videos. However, the sponsor is mentioned at the beginning of the video and in the description box, providing additional opportunities for viewers to learn more about the brand.
    2. Hauls
    Shopping hauls and unboxing videos are some of the most popular videos on YouTube among fashion and lifestyle influencers. They can also be an effective way of showcasing sponsored products.
    What’s great about this type of video is that it doesn’t require influencers to dedicate an entire video to a single product, but rather include that product within a broader category.

    In this video, UK-based Influencer Patricia Otegwu, known as Patricia Bright on her channel, covers a wide range of luxury items that are great for the autumn season.
    She starts the video by framing the importance of occasional “treat yo self” behavior. She then goes through a few items, explaining the reasoning behind each purchase. At the 5:01 mark, she introduces products from Lily Silk, which fits in perfectly with the theme of the video.
    In addition, mentioning the product in the first half of the video gives the brand better odds of reaching more viewers.
    3. Behind-the-Scene Tutorials
    Another opportunity for seamless product integration is in behind-the-scenes content.

    In this video, popular YouTube illusionist, Zack King, gives viewers a full breakdown of some of his illusions. So, how exactly does Google fit into this?
    Well, King first uses Google Meet and a cool hand-through-TV illusion to introduce his conference room segment at the 1:59 mark. Because Google’s platform promotes virtual conference meetings, it’s a nice, subtle touch.
    Then at the 3:53 mark, he introduces Google’s Password Manager app to transition into his next trick. It’s an example of how quickly and efficiently you can highlight sponsored content without distracting from the main purpose of the video.
    4. How-Tos
    It’s one thing to explain to viewers how to do something. It’s another to use a tool that will help them do it. Brands and influencers often use this approach to introduce new product lines to the public.

    In a very meta example, Sean Cannell, from the popular channel Video Influencers, gives viewers tips on how to get sponsors on YouTube using the sponsored product, FameBit.
    FameBit, recently rebranded to YouTube BrandConnect, helps connect brands with influencers and vice versa. With that in mind, the channel – and its viewership – likely aligns very well with the sponsored product.
    Cannell does a quick overview of the platform’s key features and spends the rest of the video detailing his personal experience with the product. The review is a great example of social proof, as that often carries more value than a simple product overview.
    5. Comedy Sketches
    People love to laugh, and some brands, like GEICO, are skilled at turning sour topics into funny ads that leave an impression.

    In this video, comedian influencer Caleb Glass, of CalebCity, does a hilarious sketch in which he asks a psychic to prove their abilities by guessing what he ate that day. If the psychic gets the answer right, he agrees to commission the psychic to find a hidden inheritance and split the money with them.
    This is where it gets good. The psychic guesses all the right ingredients but assumes that a dish that good had to be cooked by a chef. Glass slams the sponsored product, Devour Foods, on the table and tells the psychic they are wrong as the dish was prepared in the microwave. A screaming match ensues and the video ends with a product display.
    Here’s why this video works: It plays on the idea that microwavable food can’t be delicious in the context of something completely different. Brands with playful identities can greatly benefit from using comedic influencers to promote their products.
    6. Product Unboxing and Reviews
    Nothing brings me as much joy as receiving a new product in the mail and opening it.
    It seems a lot of us share that trait, as unboxing videos are very popular videos on YouTube. In this video style, viewers live vicariously through the influencer as they open up a product box and explore its features.
    The success of this approach lies in the ability to attract viewers at or close to the decision-making stage.

    When PlayStation released the new PS5, the brand collaborated with Justine Ezarik of iJustine, a tech, travel, and gaming influencer on YouTube, for this video. Often, brands will send influencers free products in exchange for unboxing videos and/or honest reviews on their platforms.
    With much of Ezarik’s channel focused on gaming technology, her subscribers likely fit PlayStation’s target market and made her an ideal influencer to promote this new product. In the video, she comments on the product’s futuristic look and lightweight controllers while adding B-roll footage for close-up shots of the PS5.
    There are many ways to use this type of marketing on YouTube. What brands should prioritize when considering an influencer is whether the influencer’s brand and values align with their own. Secondly, to produce influencer marketing campaigns that convert, it’s also important that the influencer’s audience fits the brand’s user persona.

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  • Algorithms give or they take

    If there’s scarcity, we need to make choices.

    Who gets hired, what website shows up at the top of the search results, who gets a loan.

    And while we can make those choices on a case by case basis, at scale, we rely on algorithms instead. A series of coded steps, inferences and decision-making heuristics that ostensibly get better as they gather more data.

    At this point, it’s clear that algorithms are remaking our culture. They drive how social media networks surface content, how search engines highlight websites, how AI makes decisions about who flies or doesn’t, who gets a loan or doesn’t, it’s everywhere, all the time.

    And algorithms are not neutral. They can’t be. Every decision has consequences, and unlike the pythagorean theorem, there isn’t a right answer, simply a choice about now or later, all along a spectrum.

    An algorithm takes when it finds a selfish or defective element of society and magnifies it for short-term profit. It finds habits or instincts that individuals might have and exploits them to do something that benefits the algorithm-maker without leaving the culture or the user better off in the long run.

    And an algorithm gives when it amplifies the better angels of our nature, when it helps us do the things we’d like to do in the long run, for us and the people we care about.

    A challenge for anyone programming at a monopoly, a public company, a well-funded startup or even a non-profit in search of donors is this: Do you have the guts to build an algorithm you can be proud of even if it doesn’t pay off as well in the short run?

    Because if the answer is no, blaming the system isn’t going to help anyone. You are the system, we all are, and given the power of invisible and leveraged algorithms, it’s essential that they be created and maintained by people who understand that they’re responsible for the impact they make.

    More on this here and here.

  • Pardot Spring ‘21 Release: New Feature Round-up

    We’re ringing in the New Year with NEW Pardot feature enhancements! The Spring ’21 release enables you to set up Pardot faster than ever, maintain engagement data streams with First-Party Tracking, and enjoy enhanced functionality in email personalization, deliverability, and reporting. We’ve also improved clone actions too, so you can easily copy email content or new asset types associated to your campaigns.
    All features were released Feb. 15, 2021.
    Here’s additional information and resources about our latest enhancements. To learn more, check out the full Pardot Spring ’21 release notes or watch our release readiness webinar.
    Sync Prospects Safely with Cross-Business Unit Leads and Contacts
    A new setting on the Salesforce-Pardot connector stops Pardot package fields from syncing to lead and contact records in Salesforce. Use this setting as part of a custom setup to sync prospects from different Pardot business units to a single lead or contact in Salesforce. There’s no need to maintain duplicate lead or contact records. We recommend working with a partner to implement this for your org.
    Where: Applies to all Pardot Advanced and Premium customersWhen: Generally available Feb. 15
    Repeat Marketing Success with Less Effort
    When a Salesforce campaign is cloned, you now have the option to clone related Pardot marketing assets as well! Choose which types of Pardot marketing assets to clone:

    Landing pages
    Marketing forms (including forms and form handlers)
    Marketing links (including custom redirects and files)

    Plus, when Pardot marketing assets are cloned, their content and relationships are automatically updated to the newly cloned asset records. For example, the new landing page is updated to reference the newly cloned form instead of the old one and use the URLs of the new custom redirects.
    Where: Applies to all Pardot editionsWhen: Generally available Feb. 15
    Protect Prospect Activity Data with First-Party Tracking
    Pardot’s first-party tracking is now generally available! First-party tracking helps prevent the loss of prospect activity data, gives you more flexibility with campaign attribution, and blocks traffic that doesn’t come from your domains. To protect consumer privacy, web browsers are moving away from supporting third-party cookies to track activity across assets and domains.
    Where: Applies to all Pardot editionsWhen: Generally available Feb. 15
    Pardot User Authentication is Going Away
    Pardot’s user authentication system was discontinued on Feb. 15. All users must now use Salesforce single sign-on (SSO). If you haven’t already done so, take steps to prepare your Salesforce org and enable SSO for all Pardot users as soon as possible.
    To support customers with Pardot-Only users who don’t need a full Sales or Service Cloud license, your Salesforce org is now bundled with 100 Identity licenses at no extra cost. You can use these licenses to transition any remaining Pardot-Only users to Salesforce SSO.
    Where: Applies to all Pardot editionsWhen: User migration changes began Feb. 15 and were completed by Feb. 18
    Ready to Learn More?
    Check out the full Pardot Spring ’21 release notes or watch our release readiness webinar.