Author: Franz Malten Buemann

  • How To Use Hashtags on LinkedIn [Step-by-Step Guide]

    Even though LinkedIn has been around since 2003, the platform didn’t allow the use of clickable hashtags until 2016.
    Social media platforms like Twitter and Instagram have encouraged hashtag use for years as a way for users to connect with their communities. They even offer analytics, allowing content creators and influencers to gauge their impact.

    Now that LinkedIn has fully embraced the use of hashtags, brands can too.
    Let’s get into the basics of using hashtags on the platform and dive into how to find the top trending ones in your industry.
    Do hashtags work on LinkedIn?
    Yes, hashtags do work on LinkedIn. You can add them to your status update, your published article, and your business page to reach an audience beyond your network. You can also browse through hashtag feeds to see what conversations are happening surrounding those topics.
    How To Use Hashtags on Your LinkedIn Status Update
    There are a few ways to add hashtags to your status update.

    As the GIF illustrates, you can add a hashtag by:

    Typing out the pound sign followed by the word or phrase. As you type out your hashtag, LinkedIn will auto-generate hashtag suggestions based on what’s trending and popular.
    Clicking on the “Add Hashtag” button located on the bottom left of the box.
    Selecting one of the related hashtags next to the “Add Hashtag” button.

    Pro-tip: Don’t add spaces or symbols in your hashtags, as they will no longer be clickable.
    How To Use Hashtags on Your LinkedIn Article
    As it currently stands, users cannot add clickable hashtags in the body of their articles published on LinkedIn. However, they can make it discoverable by adding hashtags to the article description box.

    How To Use Hashtags on Your Business Page
    If you have a business page on LinkedIn, you can associate it with relevant hashtags. This will put you right in the center of conversations surrounding those hashtags and allow you to connect with relevant audiences. Here are the steps to add them:

    Start on your business page’s homepage.

    Click on the “Add” button on the bottom right under “Hashtags.” A smaller page will open up.

    Click “Add a hashtag” and select up to three hashtags. You’re all set.

    Should I use hashtags on LinkedIn?
    The short answer is yes, hashtags are a great way to reach audiences beyond your direct connections on LinkedIn.
    Let’s say you only have 200 connections on LinkedIn. You publish an article on SEO and don’t use any hashtags. For it to make a substantial impact, you’ll need a lot of post engagement from second- and third-degree connections.
    Why place such limits on your content? By using hashtags, you maximize your post’s reach potential. If the SEO hashtag has 100,000K followers and you use it, your post engagement can easily triple what it was without hashtags.
    With that said, here are a few things to keep in mind when using them:

    Don’t go overboard – LinkedIn’s former senior director of product management, Pete Davies, recommends sticking to three hashtags. That should be enough to target the main keywords without looking spammy.

    Hashtags don’t replace copy – Hashtags don’t provide context, they should only be used to improve your discoverability. You should still have descriptions in everything you post.

    Mix the popular with the niche – When you only use popular hashtags, your content can get lost. If you go too niche, you may not reach enough people. Using a little bit of both strikes the perfect balance.

    Once you get comfortable with the use of hashtags, you can start identifying which ones are performing the best. You may find that some lead to higher engagement rates than others. If so, those are worth reusing.
    How to Find Top LinkedIn Hashtags
    There are three types of hashtags that LinkedIn recommends to its users based on their network and industry: recommended, popular, trending. LinkedIn’s ‘Discover More’ page is the first – and best – place to look when considering which hashtags to use in your posts.
    To access this page, follow these steps:

    Click on the “Discover More” button.

    On the mobile app, this will appear when you click on your profile picture on the top left corner of the page.
    On desktop view, it will be at the bottom of the left sidebar.

    On this page, you’ll see trending pages, recommended connections and pages, and hashtags toward the bottom of the page.

    As a marketer, LinkedIn recommends me many marketing-related hashtags, such as #digitalmarketing, #seo, and #contentwriter. However, this list will vary from one user to the next.
    LinkedIn Trending Hashtags
    In 2020, LinkedIn released data on the top trending hashtags for Q1 in 2020.

    Image Source
    In January and February, the list was virtually identical. However, conversations shifted in March when the pandemic started. Searches for topics on remote working tripled and the #remotework hashtag also started trending.
    The best way to optimize your hashtag use is by referring to your recommended hashtags and analyzing their performance on your posts.
    How To Follow Hashtags on LinkedIn
    Following hashtags will allow you to see what other content creators are posting, how users are responding, and get ideas for future posts.

    Head to the search bar and type the hashtag you want to follow.
    Select an option from the dropdown menu.
    That will take you to the hashtag’s feed where you can see all content published with this hashtag. Click “Follow” at the top of the page.

    See the GIF below to see the steps in action.

    Now that you’re following the hashtag, you’ll see it on the left sidebar under “Followed Hashtags” when navigating on a computer. When using the LinkedIn mobile app, you can access the hashtags you’re following by clicking on your profile picture on the top left of the window and scrolling down to the “Followed Hashtags” dropdown menu.
    Hashtags are integral to the success of your content. By relying on LinkedIn’s hashtag recommendations and your analytics, you can ensure your posts are reaching the right audience.

  • 8 Image SEO Best Practices to Make Your Content More Discoverable

    To consider the importance of visual search in 2021, let’s start with an example.
    The other day, I Googled “how to conduct a vlookup in Excel”. I skimmed a few articles but still felt dissatisfied — I didn’t want to read about vlookups, I wanted to see it.
    Enter: The power of images.
    Once I clicked on “Images”, I found what I needed quickly:

    I know I’m not alone. In fact, nowadays, half of all Google searches end on the search results page, without the user clicking through to any results.
    In 2021 and beyond, it’s critical marketers begin paying attention to the importance of visual images as a powerful opportunity to reach new audiences on the SERPs.
    Plus, as HubSpot’s Marketing Manager Kristen Baker told me, “After running an image experiment on the HubSpot Blog, I discovered that ranking in Google’s image packs increases impressions and clicks to our content.”
    But … easier said than done, right?
    Here, let’s explore what image SEO is, and the best practices you’ll want to follow to make your webpages more discoverable in image search results.

    Image SEO Best Practices
    1. Use relevant, accurate alt text for user accessibility and SEO.
    As a quick refresher: Alt text is written copy that describes an image. For instance, if you click on Pipcorn’s popcorn product and inspect the page, you’ll see the alt text describes the product image accurately as “Popcorn Family Pack Popcorn Pipsnacks LLC”:

    Alt-text plays two critical roles in SEO.
    First, alt text — also known as alt tags, or alt descriptions — helps search engine crawlers index your website more effectively, which has a positive effect on search results.

    In fact, Google states on its Developers page, “You can aid in the discovery process by making sure that your images and your site are optimized for Google Images … [and] increase the likelihood that your content will appear in Google Images search results.”

    Second, alt text improves the user experience. Alt text can describe an image to a visually impaired reader, and also helps if a reader can’t load or see the image correctly on their device.
    To get a full run-down of how to write high-quality alt text, take a look at Image Alt Text: What It Is, How to Write It, and Why It Matters to SEO.
    2. Consider using captions to describe an image.
    Captions aren’t typically necessary if the context of the page can help readers understand what the image is depicting — for instance, in this blog post I haven’t used any captions because I’ve used text to introduce each image I’ve shown.
    However, if you have a visual-heavy website, consider using captions to help readers understand an image in context. For instance, on Tom Hull’s photography portfolio, he captions his images so viewers can contextualize where, or what, the image represents:

    Use good judgment when it comes to adding captions, but if you feel it can help readers (and bots) better discern an image, then it might be a worthwhile addition to a page.
    3. Compress images for faster load time.
    Compressing images is a vital component of any good website optimization strategy.
    Why?
    Because, simply put, it helps your web pages load faster, which provides a better user experience and also helps boost your website’s search engine rankings.
    To compress your images effectively, try a tool like Compress JPEG or Squoosh.
    Typically, less than 100 KB is ideal in terms of good file size.
    However, it’s important to note — Google doesn’t look at each individual image size. Instead, it looks at total page size.
    So, if you have a small image where quality differences are less substantial, then you might try compressing that image to 30-50 KB … which gives you extra room to keep another image 30 KB bigger, particularly if that image loses quality after compression.
    If you’re still worried about image quality after compression, take a look at How to Ensure Your Images are High Resolution.
    4. Post original images — not just stock photos.
    Ultimately, Google (and readers) prioritize original content — which means, if you’re hoping your images will rank on image results pages, it’s vital you use original, unique images. 
    This is particularly important if you work for an ecommerce website and you’re posting visuals of your product. Many shoppers use images to shop for consumer goods. In fact, 50% of online shoppers say images helped them decide what to buy.
    If your image doesn’t accurately demonstrate your product, it will get buried under better, higher-quality images from competitors. 
    Consider using products like Canva to design in-house infographics, graphs, or animated images to help your brand stand out on search results pages and make your images more shareable.
    5. Name your file images before uploading them.
    Your file name can impact how easy it is for search engine crawlers to interpret your image, so it’s helpful to rename your file before uploading it onto your webpage.
    Rather than keeping the name a generic “IMG_0883″, try using relevant keywords to describe what’s in the image, similar to your alt text. This can also help ensure your image appears on the image search results page, which will increase traffic to your site.
    6. Use responsive images.
    Responsive images are critical for ensuring your readers can see your images on any type of device. Nowadays, it’s vital your pages are optimized for mobile to impact search engine rankings, as well as user experience.
    If your images aren’t responsive, the page won’t appear as clean on mobile as it does on desktop — which negatively affects SEO, as well as your reader’s perception of your brand.
    Fortunately, some website hosting services, including HubSpot, automatically ensure your images are responsive.
    However, if need be, you can make your images responsive by using quick code. For instance, you can add this code to your HTML:
    <img src=”nature.jpg” alt=”Nature” class=”responsive”>
    Or this code to your CSS:
    .responsive {
      width: 100%;
      height: auto;
    }
    7. Leverage images as a backlinking opportunity.
    Creating high-quality, unique, original images isn’t just great for your own website — it’s also a fantastic opportunity to earn backlinks when other websites use your image for their own pages.
    For instance, consider the following graph created by Broadband Search:

    The image currently ranks in the first spot on the image search results page for the keywords, “how many people use mobile to search”.
    Additionally, according to Ahrefs, this blog post has over 3,000 backlinks. I’m willing to bet that those backlinks are, in part, due to other companies wanting to use Broadband Search’s unique graphs for their own content.

    If you create high-quality images, other companies may want to showcase those images on their own sites — with links back to your business. This means, ultimately, images can have a direct impact on the amount of traffic, leads, and customers you get for your business through your marketing efforts.

    8. Add images to an existing sitemap.
    Google suggests adding images to an existing sitemap — or creating a separate sitemap just for images — to help search engines discover your images. In particular, this is helpful for images Google can’t find through crawling, such as those accessed via JavaScript forms.
    Here’s a sample sitemap, with two images included:

    Fortunately, if you don’t want to add images to a sitemap manually, you’re in luck — there are tools, such as Angeldigital.Marketing (one of the only free ones available!), that will automatically generate an image sitemap once you input a URL.
    Hopefully, you can use these best practices to level up and earn new traffic through search image results pages. Remember, a picture is worth a thousand words … so just imagine the value of an SEO-optimized picture. 

  • What is First Call Resolution in Call Center Metrics?

    Still getting to grips with call center metrics and which ones are the most important?
    This blog will teach you what FCR is, the difference between First Call Resolution and First Contact Resolution, and everything about FCR that you need to know to succeed in a contact center.
    Contact Center Trends 2021
    What is First Call Resolution (FCR) in Call Center Metrics?
    First Call Resolution is a measure of how frequently you can resolve a customer’s query the first time they reach out.
    Historically, less attention was paid to FCR, but it’s quickly become one of the most important metrics in the call center. It’s now also referred to as First Contact Resolution in modern omnichannel contact centers.
    What’s the difference between First Call and First Contact Resolution?
    There is no difference between first call and first contact resolution in terms of intent. The purpose of FCR is to measure how effective your team is at solving issues for your customers.

    There is no difference between first call and first contact resolution in terms of intent. The purpose of FCR is to measure how effective your team is at solving issues for your customers.
    #cctr #fcr Click To Tweet

    In the past, when the telephone was the only way of making contact, it was easy to define. The difference emerged as customer support became available through other channels: social media, email, live chat etc.
    When defining this metric in your call center, the most crucial difference is establishing what counts as a ‘first contact.’ With ‘calls,’ this is moot; a call is a call.
    With email or social media, you can reasonably stretch that definition to mean the same ‘conversation,’ ‘thread,’ or even the ‘first day.’ That will have to be determined by channel and audience and will take some adjustment to perfect.
    The Formula for First Call Resolution
    The formula is easy to work out, but the issue is defining what ‘first’ and ‘resolved’ mean.
    Here are the two most common formulas for First Contact Resolution, courtesy of callcenterhelper.com:

    There will always be some errors and mislabelling when it comes to FCR. But it still makes a far better measure for Customer Satisfaction (CSAT) than Average Handle Time (AHT).
    The trick with FCR is defining what a ‘first contact’ means for your call center.
    Defining First Contact Resolution in Your Contact Center
    What we’re really measuring here is the efficiency of your internal processes, so your definitions of FCR should match your goals.
    30 Call Center Tips and Tricks You Can’t Live Without
    If you have a three-tier escalation system, it doesn’t make sense to count the FCR as a resolution without escalation.
    That said, if you are trying to determine if that first tier could be better empowered and solve more enquiries, it might be a good idea to measure FCR at that tier, as opposed to FCR over the entire call.
    Here are some more things to think about when defining First Call or First Contact Resolution for your team:

    Does escalation mean the call wasn’t resolved the first time?
    What does ‘sufficiently resolved’ mean? Does the customer decide this?
    Does a call-back count as part of the ‘first contact’?
    What happens if a caller gets directed to the wrong department?
    For non-real-time conversations (email etc.), what is the ‘window of opportunity’ that can be counted as FCR?
    What happens if the customer abandons their call before being connected and calls back again later?
    What happens if the issue is escalated across channels (e.g. from social to voice)?

    The most important thing is that everyone understands what and why you are measuring FCR, so take time to define it clearly.

    The most important thing with first call resolution is to ensure everyone understands what and why you are measuring it – so take your time to define it clearly. #cctr #fcr Click To Tweet

    First Contact Resolution is Essential to Customer Satisfaction
    In the dark days of customer service, the game was about trying to prevent customers from reaching you at all.
    1. First Contact Resolution improves customer perception
    Contrary to what some call center executives must believe, people don’t want to call you.
    Most people have better things to do than spend an hour getting you to do whatever it is they already paid you to do. So, failing to resolve the issue at the first attempt means you are putting further stress on your customer — the person who is giving you money.
    The more effort and time you ask from them, the less money they’re going to give you.
    2. First Call Resolution improves customer retention
    Unsurprisingly, when you respect your customers’ time and do your best to resolve their problems at the first time of asking, they’re more likely to stay with you.
    The Complete Guide to Cusotmer Perception
    But more importantly, when you solve a customer’s issue the first time, they’re almost 10x less likely to leave your brand than if you cannot solve it.
    Take the extra time and effort off the customer, and they’re far more likely to give you another try.
    3. Improving First Contact Resolution reduces operating costs
    Call centers run on a tight budget, so every little efficiency goes a long way.
    SQM Group found that for every 1% improvement in FCR, there’s a 1% reduction in operating costs.
    The voice channel accounts for about a quarter of the average contact center’s budget. Reducing the number of times a customer has to call you can result in huge savings over a year.
    4. Better FCR makes your agents happy
    Another exciting study found that for every 1% improvement in first contact resolution, there was as much as a 5% increase in agent satisfaction.
    This makes sense on a human level: by the time a customer calls back a second or third time, they’re much more frustrated than the first time.
    A high FCR also indicates that your support agents are fully empowered to help your customers. This fosters a sense of pride and achievement in employees, contributing to higher job satisfaction.
    What is a good First Call Resolution Rate?
    If you notice your FCR rate slipping or it is lower than you would like, you know that you’ll need to dig deeper to find out what hurdles your support team is encountering. While the FCR rate will vary by industry, a good benchmark to shoot is 70-75%.
     The post Blog first appeared on Fonolo.

  • Salesforce Reporting: Identify At-risk Membership Renewals

    As we continue to face COVID-19, the networks that form the foundation of associations are being challenged. With more members staying home to practice safe social distancing and annual conference plans shifting or cancelling altogether, there’s now a massive risk of member attrition. Instead of… Read More

  • The revolution in online learning

    Not education, learning.

    Education is a model based on scarcity, compliance and accreditation. It trades time, attention and money for a piece of paper that promises value.

    But we learn in ways that have little to do with how mass education is structured.

    If you know how to walk, write, read, type, have a conversation, perform surgery or cook an egg, it’s probably because you practiced and explored and experienced, not because it was on a test.

    We’re in danger of repeating the failed approaches of education in an online setting, and today I’m launching a series of lectures about the difference–and how to make online learning work. Opening doors for people so that they can learn is an extraordinary opportunity, one that focuses on possibility, not compliance. No one that I know of has clearly described the elements of this new revolution, so I decided to share what I know.

    Since founding the altMBA and Akimbo workshops more than five years ago (it’s now an independent B corp) I’ve been exploring what it means to build new approaches to online learning that work, that scale, and that are effective. The workshops have had a significant impact on more than 20,000 people in 75 countries.

    I’ve heard from bestselling authors, founders and high school teachers, all wondering about the best practices for this new moment in learning.

    The results that students have achieved in the workshops are completely off the charts. Better completion rates, astonishing amounts of interaction and growth, and most of all, lives transformed.

    As 2021 arrives, there’s a huge uptick in learning companies being founded and funded, independent teachers looking for new platforms as well as institutions shifting gears with online learning coming to the fore. Google is launching certificate-granting courses, and schools are continuing to grapple with what it means for students to be remote.

    Alas, many of these efforts are unlikely to succeed at their stated goal of creating learning interventions that actually work. Some will be popular because they focus on entertainment instead of learning. And some will remain stuck in the old models of management and compliance.

    Fortunately, some of these new efforts will actually facilitate learning for the people who engage with them.

    We’ve seen all this before, and my hope is that people who are responsible for what’s getting built will learn from our experience. We’re at the very beginning of a worldwide transformation in how people learn.

    If you’re a teacher or an organizer, an investor or a leader, I hope you’ll take a few hours to learn about learning.

    I’ve put what I know into a short series of recorded lectures (not a workshop) on Udemy. (There’s a coupon to save you a few bucks–it’s valid for the first 500 people who sign up.) I’m aware of the irony in creating lectures about the power of workshops over lectures, but in this case, I wanted to put a stake in the ground that people could explore on their own and with their teams.

    We have a chance to build a future based on contribution, possibility and insight. And we can do it at scale.

    The educational regimes of the last century have distracted us. It turns out that the obvious and easy approaches aren’t actually the ones that we need to focus on. When we commit to outcomes, the path is more clear.

  • 4 Tips for Mastering Your Influencer Marketing

    Influencer marketing is an extremely effective tactic. Even if seeing tons of influencer ads in your social media feed has turned you into a curmudgeon, you cannot deny the effectiveness of having influential people drive your brand’s message. Take Caraway, for example. Their non-toxic, non-stick pots and pans are blowing up because they’ve enacted a…
    The post 4 Tips for Mastering Your Influencer Marketing appeared first on Benchmarkemail.

  • 5 Security Features Essential for Salesforce Form Building Platforms

    Collecting data manually in Salesforce is time-consuming—that’s where Salesforce-connected forms come in. By taking advantage of Salesforce-connected forms at your organization, all the data you collect through your forms will end up where it needs to go in Salesforce, with no worries about manual data… Read More

  • Attaining Consumer Loyalty with Customer Experience (CX) Excellence

    We have entered a new era of consumer/brand relationships. The modern customer not only shops differently, interacts with brands in new ways, and makes purchases via novel channels, but also demands more for their brand loyalty. Customer Experience managers, therefore, should think carefully about how the way they communicate with and engage consumers fosters devotion….
    The post Attaining Consumer Loyalty with Customer Experience (CX) Excellence appeared first on Customer Experience Magazine.

  • Here’s Why People Click Out of YouTube Videos [New Data]

    With more than 2 billion active users — or nearly one-third of the global internet audience — YouTube has become a vital platform used within most video marketing strategies.
    But, as one of the biggest online platforms, YouTube is also one of the most competitive for brands. For every YouTube channel related to a specific industry, there are a handful of others churning out similar content.
    To rise above YouTube’s fierce competition, you’ll need to regularly create content that grabs your viewers’ attention and keeps them engaged.
    Ultimately, if viewers disengage with your YouTube videos, they’ll click out of them before they end and find better content from another channel.
    Before you begin producing content, it’s important to ask yourself, “Why do consumers click out of YouTube videos?”
    To help video marketers answer the question above, I used Lucid software to ask nearly 300 consumers why they disengage from YouTube videos.

    Why Consumers Click Out of YouTube Videos
    After taking time to film, edit, upload, and optimize videos, it can be frustrating to see a heavy viewer dropoff before the content ends. Not only can this trend hurt your YouTube engagement metrics, but it’s also a sign that you’re wasting valuable time and money making content that people aren’t even going to finish.
    But, while higher dropoff rates are often a sign of content disengagement, it’s important to note that — sometimes — video exits aren’t a creator’s fault.
    When I asked consumers, “Why do you most commonly click out of YouTube videos before they end?”, more than one-third of respondents, or 36%, said they drop out because “too many ads” play before or in the middle of videos.

    Data Source
    Below, we’ll dive into the top response, like the one noted above, to help you create the most engaging YouTube video viewing experience.
    1. Too many ads appear before or during videos.
    While there’s not much some creators can do about ad placement at the very beginning and end of their YouTube videos, mid-roll ads — which appear by default in videos that are eight minutes or longer — can be turned off in your YouTube settings.
    If you’re trying to monetize your content by enabling more mid-roll YouTube ads, you’ll want to weigh the pros and cons of this type of ad. While you might earn more money for your content, this ad placement could also be a major friction point that causes your viewers to click out of your video.
    Additionally, if you do opt to include mid-roll ads, you should take steps to make sure your video is intriguing, valuable, or exciting enough to keep the viewer watching — even with a short ad break.
    To create engaging videos that will be less vulnerable to ad-related dropoff, keep reading to see the content-related reasons people click out of YouTube content.
    2. Videos aren’t entertaining or attention-grabbing
    While 18% of respondents tune out of videos that “don’t entertain” them, 17% click out of content that fails to “get and keep” their attention. While the respondents’ need for entertainment lines up with YouTube’s research showing consumers watch videos to relax or “escape” from their daily lives, the need for attention-grabbing content lines up with countless video and social media data.
    While most audience’s don’t expect B2C or B2B brand content to be as entertaining as videos from musicians, television studios, or influencers, you should still test out video storytelling approaches that place your viewers into an action-packed, intriguing, or funny scene to get them to invest their attention. Then, once you hook them, you can continue to include interesting information or scenes in your content to keep them watching.
    But how can you entertain and intrigue your audience while still highlighting the selling points of your brand, product, or service? Here’s a great example of a brand that does this incredibly well.
    In this episode of Purple’s video series, “The Purple Boys,” two mock talk-show hosts, played by comedians Tim Heidecker and Eric Wareheim, tell an over-dramatic story about the “Sunday Scaries.”

    The video begins with Heidecker waking up in his host chair. He then abruptly starts screaming due to the Sunday Scaries — or the stresses felt on Sundays before a workweek begins.
    As the video continues, viewers learn what the Sunday Scaries are, hear one man tell his story of them, and learn how the Purple mattress helped him sleep even when dealing with the stresses of the upcoming week. To prevent any dull moments, the editors also added strange sound and visual effects to represent what the Sunday Scaries feel like.
    This is a great example of how a brand used video to tell an intriguing, dramatic, yet still relatable, story related to a common consumer pain point. At the same time, Purple’s video also explains how its product could help. Not only will this content keep viewers watching, but it might also cause them to remember the Purple brand next time they need a sleep accessory or mattress.
    3. Videos are too long.
    Sometimes, even if you have great content, viewers can only pay attention for so long — especially on a fast-paced platform like YouTube. That’s why nearly 10% of respondents cited length for tuning out of a YouTube video.
    While some people might be watching videos during a break at work, others might watch on their smartphones during a daily commute. Aside from this, research shows that each new generation has seen a slightly shorter attention span when it comes to online content.
    If you feel like you’re creating genuinely compelling content, but see viewer dropoff, take note of when the biggest chunks of viewers tune out of your videos.
    If viewers regularly drop off at around the same minute-mark for each video, consider adjusting your strategy to create shorter, more concise videos. You can also find some helpful guidelines in this blog post.
    Creating Engaging Long-Form YouTube Videos
    While length can be the culprit of video dropoff, the small segment of consumers that cited it shouldn’t scare you away from testing long-form content. Although the data above hints that some consumers dislike long video content, data directly from YouTube shows that certain age groups, such as Gen-Z, are watching more long-form content on the platform than they did in previous years.
    Additionally, a number of successful brands, Including HubSpot, regularly embraces long-form content on platforms like YouTube,
    If you want to leverage long-form content, but still worry about video dropoff, consider placing the most valuable information towards the beginning of the video — or give viewers a tease of what they’ll see if they continue watching. This way, if viewers don’t have time to watch your whole video, they’ll get to see your expertise in action and they’ll have a motive to come back later if they need to pause.
    One example of a brand that knows how to draw viewers into the action of a long-form video and then keep their attention is Patagonia.
    For example, the 27-minute Patagonia documentary below opens with clips of a mountain climber in action and a brief narration from him saying, “As a veteran, you feel like ‘I’ve really narrowed that gap and I can perceive what nature’s telling me. I can read the signs around me.’”
    Suddenly, after the hiker’s initial narration, you see an intense clip — shot from his perspective — of him yelling as he gets caught in an avalanche.

    When the screen fades to black, and viewers see the film’s title, along with “Full Film Starts Now,” they realize they’ve only gotten a glimpse of the action they’ll see later on.
    Patagonia’s branded documentaries and video teasers are a great example of how a brand can persuade viewers to stick through even the longest types of YouTube videos. When the video reopens, viewers will likely want to continue watching so they can hear the full story and get the context behind the intense scene they just saw.
    4. Videos don’t provide helpful information.
    Although only 7% of respondents primarily click out of videos that aren’t providing helpful information, this is still important to call out.
    While consumers might use YouTube to learn how to do something, study up on a hobby or interest, or learn more about their favorite influencers, others use it to get more information about companies or industries. In fact, YouTube research shows that consumers increasingly use YouTube to learn about products, services, and brands.
    Regardless of what kind of content you make, consider providing valuable or educational information in it so users feel like they’re learning something new. If you do this, viewers might continue watching your videos until the end with the assumption that they’ll continue to gain valuable insight from you. Additionally, your viewers might also identify your brand as a thought leader they can go to for more helpful videos in the future.
    Need an example of how to offer viewers valuable or educational information in a video?
    Check out the HubSpot video below which highlights Instagram hacks for businesses. While the video serves as a detailed list of tips related to the trendy social platform, it also naturally mentions one of HubSpot’s free Instagram templates:

    5. Other reasons people click out of YouTube videos.
    While 8% of consumers said, “Other,” 3% said “The videos felt over-promotional,” and 2% said, “The content isn’t consistent with video headlines or descriptions.”
    Keep YouTube Viewers Watching
    While you might not have been shocked by some of the responses above, they reaffirm that video marketers need to take extra steps to engage their viewers while also promoting their brand. Although you might like to think that commercials or heavily promotional videos might be the best way to sell products, they might not yield high engagement or YouTube audience growth.
    As you create your next video, keep these tips in mind to help prevent high dropoff:

    Hook your viewers: Start with intriguing information or an attention-grabbing scene, or tease viewers about what’s to come.

    Provide value: Be sure to provide interesting information, educational dialogue, or points of action throughout the video as well as at the beginning to keep viewers engaged.

    Don’t draw things out: If you can concisely get your point across in a short amount of time, opt for a shorter rather than longer video.

    To learn more about how to succeed on YouTube, check out this recent research, or this ultimate guide. You can also click below to download a helpful free resource.

     

  • It’s 2021 and you still don’t know who Stanislaw Lem was? It’s about time you read up on his technological predictions, as we are about to witness their fulfillment

     

     

    Tablets, e-books, smartphones, or even the Internet – are these inventions of the modern world, or were they predicted by a sci-fi genius in the middle of the last century? Here is how Stanislaw Lem saw the future in which we now live.

     

    Who Lem was?

     

    The year 2021 is the year of Stanislaw Lem’s 100th birthday, hence it has been named the Year of Lem. We have decided to celebrate his memory by writing a series of short texts referring to his works, as the technology he was writing about is deep in the roots of our company. Firstly, let’s describe who Stanisław Lem actually was. 

     

    To make a brief introduction to the dates and metrics necessary for the reader to understand the circumstances of his works, Stanislaw Lem was born almost a century ago, on September 12 or 13, in Lviv, interwar Poland. Lem himself claimed to have been born on the 13th, but his family changed the date to the 12th on his birth certificate because of superstition. He learned how to write when he was only 4, and the first letter he wrote, was to his father and reported on pooping himself in a real country toilet with a hole in the board.

     

    He started his writing career at the age of 25, when, inspired by Wisława Szymborska (and not the best financial situation), he sent his poems to local magazines such as, among others, “Kocynder Śląski” or “Tygodnik Powszechny”. In 1948, he began writing his first novel, Hospital of the Transfiguration, which for censorship reasons was not published until eight years later. In 1951, he wrote his first sci-fi novel, which brought him unexpected success and prompted the writer to write more futuristic books, earning him a position as one of the greatest writers in science fiction history.

     

    Lem’s predictions that actually came true

     

    Hearing the words like optons, trions, lectons and phantomatons we can imagine… absolutely nothing when not knowing Lem’s literature. However, these seem very science fiction-ish, and indeed they are. In fact, reading this text, you are using at least one of them. Part of the magic behind Lem is how he was able to predict some of the devices we now use in our daily lives. So what’s on the list of the writer’s literary inventions that now actually exist?

     

    E-books and audiobooks

     

    “Books were crystals with fixed content. They could be read with an opton. It was even similar to a book, but with one and only one page between the covers. When touched, more pages of text appeared on it. […] The audience preferred lectans – they read out loud, and could be set to any type of voice, tempo and modulation.”

     

    After reading this description for the first time, the reader is at least shocked and thinks “I know this device”, and yes – if you’re thinking e-book, this is exactly the thought most of us had. Because if you think about it a little deeper, a book in the form of a small crystal would simply be a memory card as we understand it, and an opton, in this case, would be an e-book reader like a Kindle, or maybe even a tablet. As for a lectan, I would venture to say an audiobook, with adjustable voice and pace. The above quote is from the novel “Return from the Stars,” written 40 years before the first attempts to invent e-books.

     

    Smartphones

     

    When reading The Magellanic Cloud, we can come across the fragment that makes us raise our eyebrows in shock. 

     

    “We use it nowadays without thinking at all about the efficiency and power of this huge, invisible network encircling the globe; whether in our Australian studio, in a lunar observatory, or on an airplane – how many times have we reached for our pocket receiver, called up the Trion Library switchboard, named the desired work, and within a second had it in front of us on our TV screen.”

     

    If you are nervously glancing at your phone right now – it’s a jackpot. The pocket receiver inevitably brings to mind cellphones, but the fact that it is connected to this mysterious network, that circles around Earth, makes us readjust the definition to today’s smartphones, that in fact are connected to the network and are able to cast the screen on TV. Crazy, right?

     

    Internet

     

    In the same novel as above, Lem described a future in which people would have access to a huge virtual database called the “Trion Library.” From this library, its users would be able to access any kind of information, as well as open it on pocket receivers, i.e., access the Internet with a smartphone. 

     

    Trion can store not only luminescent images, reduced to a change in their crystal structure, that is images of book pages, but all kinds of photographs, maps, images, graphs and tables – in other words, anything that can be observed by sight. Just as easily, Trion can store sounds, the human voice as well as music, there is also a way to record scents.

     

    Alright, scent recording may be something we didn’t invent… yet! Just wait for it. 

     

    As Lem died in 2006, he had time to see some of his predictions come true, including the Internet. Although he seemed very excited about the idea, his first thought upon encountering the new media were his words “Until I used the Internet, I didn’t know there were so many idiots in the world.”

     

    So, was he a clairvoyant or a genius?

     

    Clairvoyant, time traveler or owner of hidden truth – we can call him all these names if we want to, but the fact is he was just hell-of-a genius writer, listening to his audience needs, with his head filled with all those crazy, marvelous ideas, which after all wasn’t that crazy. 

     

    That skill that allowed him to make a name for himself as a great writer is undoubtedly the attitude of being a careful observer of his surroundings and adjusting them in his head to suit his readers’ needs, making them feel like they were in fact in another world. He simply saw the direction in which the rapidly changing world was going. Let’s not forget that Lem lived through the interwar period and World War II, seeing how the entire machinery changed in the blink of an eye to fit the cruel needs of war. Under the circumstances, his artistry and intelligence combined, were constantly creating an alternate reality, building devices unknown at the time but conceivable given the changing world. 

     

    The things he characterizes in books are so universal that they will excite readers around the world for the next hundred years and beyond, inspiring future generations of sci-fi passionates.

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