Author: Franz Malten Buemann

As marketers, it’s in our nature to adapt quickly to our changing environment and to evolve our processes over time — sometimes even moment by moment. And as we kick off Summit 2021 in the shadow of one of the most unexpected and challenging years of our lives, it’s safe to say we’ve realized the full value of this quality, as well as our our community.
On April 27–29, we’re thrilled to present you with an unmatched virtual Summit experience that’s completely free to attend. In addition to presentations and announcements from our Adobe leaders CEO Shantanu Narayen and Digital Experience EVP Anil Chakravarthy, hear from inspirational keynote guests like tennis superstar and entrepreneur Serena Williams, Pfizer CEO Albert Bourla, and many more.
Discover the latest innovations and technologies from Adobe Labs during Sneaks, hosted by Emmy-winning writer, actor, and director Dan Levy. You can also develop new skills at our training workshops and choose from our Innovation Super Sessions for a deeper dive into the latest trends in CXM, including content, customer journey management, collaborative work management, and other key topics.
We are so grateful for the time, thought, and effort invested by our incredible community of customers, partners, and developers. This year’s Summit is living proof of the innovation and evolution that happens in response to change, and it’s simply not to be missed — register now and stay tuned for more details and announcements to come.
Click here to register for free.
The post Discover All the Reasons to Attend Adobe Summit 2021 appeared first on Marketo Marketing Blog – Best Practices and Thought Leadership.

As marketers, it’s in our nature to adapt quickly to our changing environment and to evolve our processes over time — sometimes even moment by moment. And as we kick off Summit 2021 in the shadow of one of the most unexpected and challenging years of our lives, it’s safe to say we’ve realized the full value of this quality, as well as our our community.
On April 27–29, we’re thrilled to present you with an unmatched virtual Summit experience that’s completely free to attend. In addition to presentations and announcements from our Adobe leaders CEO Shantanu Narayen and Digital Experience EVP Anil Chakravarthy, hear from inspirational keynote guests like tennis superstar and entrepreneur Serena Williams, Pfizer CEO Albert Bourla, and many more.
Discover the latest innovations and technologies from Adobe Labs during Sneaks, hosted by Emmy-winning writer, actor, and director Dan Levy. You can also develop new skills at our training workshops and choose from our Innovation Super Sessions for a deeper dive into the latest trends in CXM, including content, customer journey management, collaborative work management, and other key topics.
We are so grateful for the time, thought, and effort invested by our incredible community of customers, partners, and developers. This year’s Summit is living proof of the innovation and evolution that happens in response to change, and it’s simply not to be missed — register now and stay tuned for more details and announcements to come.
Click here to register for free.
The post Discover All the Reasons to Attend Adobe Summit 2021 appeared first on Marketo Marketing Blog – Best Practices and Thought Leadership.

As marketers, it’s in our nature to adapt quickly to our changing environment and to evolve our processes over time — sometimes even moment by moment. And as we kick off Summit 2021 in the shadow of one of the most unexpected and challenging years of our lives, it’s safe to say we’ve realized the full value of this quality, as well as our our community.
On April 27–29, we’re thrilled to present you with an unmatched virtual Summit experience that’s completely free to attend. In addition to presentations and announcements from our Adobe leaders CEO Shantanu Narayen and Digital Experience EVP Anil Chakravarthy, hear from inspirational keynote guests like tennis superstar and entrepreneur Serena Williams, Pfizer CEO Albert Bourla, and many more.
Discover the latest innovations and technologies from Adobe Labs during Sneaks, hosted by Emmy-winning writer, actor, and director Dan Levy. You can also develop new skills at our training workshops and choose from our Innovation Super Sessions for a deeper dive into the latest trends in CXM, including content, customer journey management, collaborative work management, and other key topics.
We are so grateful for the time, thought, and effort invested by our incredible community of customers, partners, and developers. This year’s Summit is living proof of the innovation and evolution that happens in response to change, and it’s simply not to be missed — register now and stay tuned for more details and announcements to come.
Click here to register for free.
The post Discover All the Reasons to Attend Adobe Summit 2021 appeared first on Marketo Marketing Blog – Best Practices and Thought Leadership.

As marketers, it’s in our nature to adapt quickly to our changing environment and to evolve our processes over time — sometimes even moment by moment. And as we kick off Summit 2021 in the shadow of one of the most unexpected and challenging years of our lives, it’s safe to say we’ve realized the full value of this quality, as well as our our community.
On April 27–29, we’re thrilled to present you with an unmatched virtual Summit experience that’s completely free to attend. In addition to presentations and announcements from our Adobe leaders CEO Shantanu Narayen and Digital Experience EVP Anil Chakravarthy, hear from inspirational keynote guests like tennis superstar and entrepreneur Serena Williams, Pfizer CEO Albert Bourla, and many more.
Discover the latest innovations and technologies from Adobe Labs during Sneaks, hosted by Emmy-winning writer, actor, and director Dan Levy. You can also develop new skills at our training workshops and choose from our Innovation Super Sessions for a deeper dive into the latest trends in CXM, including content, customer journey management, collaborative work management, and other key topics.
We are so grateful for the time, thought, and effort invested by our incredible community of customers, partners, and developers. This year’s Summit is living proof of the innovation and evolution that happens in response to change, and it’s simply not to be missed — register now and stay tuned for more details and announcements to come.
Click here to register for free.
The post Discover All the Reasons to Attend Adobe Summit 2021 appeared first on Marketo Marketing Blog – Best Practices and Thought Leadership.

As marketers, it’s in our nature to adapt quickly to our changing environment and to evolve our processes over time — sometimes even moment by moment. And as we kick off Summit 2021 in the shadow of one of the most unexpected and challenging years of our lives, it’s safe to say we’ve realized the full value of this quality, as well as our our community.
On April 27–29, we’re thrilled to present you with an unmatched virtual Summit experience that’s completely free to attend. In addition to presentations and announcements from our Adobe leaders CEO Shantanu Narayen and Digital Experience EVP Anil Chakravarthy, hear from inspirational keynote guests like tennis superstar and entrepreneur Serena Williams, Pfizer CEO Albert Bourla, and many more.
Discover the latest innovations and technologies from Adobe Labs during Sneaks, hosted by Emmy-winning writer, actor, and director Dan Levy. You can also develop new skills at our training workshops and choose from our Innovation Super Sessions for a deeper dive into the latest trends in CXM, including content, customer journey management, collaborative work management, and other key topics.
We are so grateful for the time, thought, and effort invested by our incredible community of customers, partners, and developers. This year’s Summit is living proof of the innovation and evolution that happens in response to change, and it’s simply not to be missed — register now and stay tuned for more details and announcements to come.
Click here to register for free.
The post Discover All the Reasons to Attend Adobe Summit 2021 appeared first on Marketo Marketing Blog – Best Practices and Thought Leadership.

As marketers, it’s in our nature to adapt quickly to our changing environment and to evolve our processes over time — sometimes even moment by moment. And as we kick off Summit 2021 in the shadow of one of the most unexpected and challenging years of our lives, it’s safe to say we’ve realized the full value of this quality, as well as our our community.
On April 27–29, we’re thrilled to present you with an unmatched virtual Summit experience that’s completely free to attend. In addition to presentations and announcements from our Adobe leaders CEO Shantanu Narayen and Digital Experience EVP Anil Chakravarthy, hear from inspirational keynote guests like tennis superstar and entrepreneur Serena Williams, Pfizer CEO Albert Bourla, and many more.
Discover the latest innovations and technologies from Adobe Labs during Sneaks, hosted by Emmy-winning writer, actor, and director Dan Levy. You can also develop new skills at our training workshops and choose from our Innovation Super Sessions for a deeper dive into the latest trends in CXM, including content, customer journey management, collaborative work management, and other key topics.
We are so grateful for the time, thought, and effort invested by our incredible community of customers, partners, and developers. This year’s Summit is living proof of the innovation and evolution that happens in response to change, and it’s simply not to be missed — register now and stay tuned for more details and announcements to come.
Click here to register for free.
The post Discover All the Reasons to Attend Adobe Summit 2021 appeared first on Marketo Marketing Blog – Best Practices and Thought Leadership.

As marketers, it’s in our nature to adapt quickly to our changing environment and to evolve our processes over time — sometimes even moment by moment. And as we kick off Summit 2021 in the shadow of one of the most unexpected and challenging years of our lives, it’s safe to say we’ve realized the full value of this quality, as well as our our community.
On April 27–29, we’re thrilled to present you with an unmatched virtual Summit experience that’s completely free to attend. In addition to presentations and announcements from our Adobe leaders CEO Shantanu Narayen and Digital Experience EVP Anil Chakravarthy, hear from inspirational keynote guests like tennis superstar and entrepreneur Serena Williams, Pfizer CEO Albert Bourla, and many more.
Discover the latest innovations and technologies from Adobe Labs during Sneaks, hosted by Emmy-winning writer, actor, and director Dan Levy. You can also develop new skills at our training workshops and choose from our Innovation Super Sessions for a deeper dive into the latest trends in CXM, including content, customer journey management, collaborative work management, and other key topics.
We are so grateful for the time, thought, and effort invested by our incredible community of customers, partners, and developers. This year’s Summit is living proof of the innovation and evolution that happens in response to change, and it’s simply not to be missed — register now and stay tuned for more details and announcements to come.
Click here to register for free.
The post Discover All the Reasons to Attend Adobe Summit 2021 appeared first on Marketo Marketing Blog – Best Practices and Thought Leadership.

Most marketers and organization leaders would agree that diversity and inclusion matter for company performance. Statistics reveal that the more diverse a company is, the better its profitability. 
But beyond profitability, diversity in marketing is important, affecting how consumers perceive a brand and possibly even how they perceive themselves and others. 
For this reason, it’s crucial that marketers prioritize diversity in their campaigns, especially when it comes to the images they use. 
What does diversity in images mean?
It’s important to have a complete, nuanced understanding of diversity, especially as it applies to choosing images for your marketing and branding. 
A common myth is that diversity refers exclusively to diversity of race and gender. However, while diverse race and gender are certainly a part of true diversity, it expands beyond that. True diversity in images includes representation from people of different races, gender identity, socio-economic status, age, disability, sexual orientation, culture, and more.
More than mere representation, diversity also requires showing individuals as humans first — rather than a representation of a group. That is, recognizing difference without implying that anyone is superior or inferior to anyone else. 
This also includes avoiding tokenization. As Vanderbilt University defines it, tokenization is “the practice of doing something (such as hiring a person who belongs to a minority group) only to prevent criticism and give the appearance that people are being treated fairly.”
With this definition in mind, we can now explore why it’s important to have diversity in your images.
Problems with non-diverse images in digital marketing
Images in marketing, media, and advertising have implications beyond the brand itself. These images shape our culture’s perception of reality, of what’s “normal” and what’s not. 
When images lack diversity (showing, perhaps, only one person among many who is not white, able-bodied, thin, young, straight, and cis-gendered), the effects are far-reaching. 
As Jenny Dorsey and Addy Zou recently wrote in Studio ATAO, “People with marginalized identities are taught from an early age that there is room for only one of their kind in any given space.”
Let’s take a closer look at why non-diverse images are harmful. 
Doesn’t accurately reflect reality 
The United States is becoming more culturally diverse every day, yet diversity is still lagging in marketing imagery. The majority of marketing doesn’t accurately reflect the reality of the diversity of the North American population. 
And this lack of diversity in marketing extends beyond race, ethnicity, and culture. For example, 15% of the world population has a disability, but people with disabilities are portrayed in only 2% of media images. 
Similarly, though data shows that searches for transgender representation in stock photo websites has starkly increased, only three photos on top stock image websites showed transgender people engaging in everyday activities the way cisgendered people are shown. Instead, the top image results did not show the face of the person at all. 
Statistics like these reveal a common theme in marketing images: White, able-bodied, thin, young, straight, and cisgendered people are over-represented, while others are underrepresented or are tokenized (or both). 
Perpetuates stereotypes and impacts individuals
Lack of diversity in marketing and media images has real-life consequences for everyone observing them — which is nearly every member of our society. 
Theories suggest stereotypes are formed based on a collective observation of everyday life. And since Americans spend an average of 3-4 hours per day looking at TV or smart phones, much of our observations are dictated by representation there.
In other words, what we see in marketing and media shapes how we view the world and the people inside it. If marketing and media images lack diversity, perpetuate stereotypes, or tokenize individuals, many of us will internalize those ideas as indicative of reality. 
As to how this affects lives, we can look to a recent study that found the self-esteem of girls and Black children of both genders decreases as TV consumption increases, but the reverse is true for white male children. The researchers concluded that how and how often your demographic is represented in the media directly impacts how you feel about yourself.
White male children, frequently shown images of heroes that look like them (think: Superman, Batman, Luke Skywalker), may internalize that confidence. Conversely, girls and children of color, with half as many positive images in the media, may internalize the idea that they are not as valuable or capable. 
Audiences want to see more diversity
It’s very likely that your consumer base desires to see diversity in your marketing. 
A Google survey revealed that diverse marketing directly leads to more clicks, engagement,  and sales. In fact, 64% of respondents reported taking an action on an ad specifically because they thought the ad was inclusive or diverse. And this percentage was even higher among minority groups: 85% Latinx, 79% Black, 79% Asian/Pacific islander, 85% LGBTQ respondents reported taking an action on an ad because it was diverse. 
Another survey found that “nearly 80 percent of consumers globally said they expect that brands demonstrate a consistent commitment to inclusivity and diversity in their advertising.” 
Importantly, this survey uncovered that the majority of consumers are sophisticated in their understanding of diversity — they see through surface-level tokenism and prefer a thoughtful approach to diversity and inclusion. 
Diverse images in your marketing are likely to improve the effectiveness of your marketing, and less-diverse images may therefore diminish the effectiveness of your marketing. 
How to include diverse images in your marketing
It’s clear that marketers should prioritize diversity in their images. However, as we’ve seen, diverse images go beyond simply including non-white people in your photoshoots or stock images. 
Here are some strategies for making sure your images are truly diverse:
Don’t perpetuate stereotypes
Including diverse subjects isn’t enough. Images should also not reinforce a stereotypical version of the subject. 
With Vice’s release of the Gender Spectrum Collection of stock images, the media company outlined a helpful guide for how to ensure images don’t perpetuate stereotypes:
“Understanding the stereotypes and tropes that have accompanied transgender media representation—such as trans subjects being cast only as sex workers, portrayed solely in states of apparent victimhood or crisis, and being characterized as deceptive and mentally unstable—can help you to avoid them. If your usage of one of these photos could feed into a stereotype or negative stigma, you probably shouldn’t use it.”
Though this statement refers to the trans community, the principle can be applied to every aspect of diversity and inclusion: Understand the stereotypes of how different groups have historically been portrayed, and then take care to not choose images that reflect the stereotype. 
For example, portraying a disabled person in a hospital gown or with a sad, lonely expression reinforces the stereotype that disabled people are tragic anomalies incapable of a healthy and happy existence. The image below is an example of one such stereotypical stock image: 

Instead, opt for an image that portrays a disabled person as they exist in reality, as happy, social, and productive members of society, just as able-bodied people. The image below from our partner Unsplash, is a great example of an image that does not perpetuate negative stereotypes: 

Think critically about image context
Part of true diversity in images involves the context of the subject. 
It’s important to choose images that show subjects in a variety of settings or real-life scenes (at a restaurant, at work, with friends, etc.) rather than posed and non-contextual (in front of a blank wall, face blurred, alone, etc.). 
Additionally, be mindful about tokenization or implied superiority. Often, tokenization in images looks like having a homogeneous group of people, with one different person as an attempt to not be so homogenous. Implied superiority often looks like featuring minorities as background characters in the scene rather than the main focus. 
For example, the image below is not a truly diverse image: It shows a group of white, young, cis-gendered, and able-bodied people engaging in a discussion at work, while one person of color looks on in the background. 

By contrast, this image by Unsplash shows a more diverse workplace setting: The group includes a variety of different races, genders, and ages, and no one is portrayed as inferior to anyone else. 

Create a documented strategy for diverse and inclusive marketing
Diversity does not start or stop at choosing diverse images for your marketing; it should go all the way down into the core of your marketing strategy. 
This not only makes it easier to spot and select truly diverse images, but it also helps avoid the pitfalls of tokenism or stereotyping (which consumers will see through). 
What does a documented strategy for diverse and inclusive marketing look like?
To start, it means creating target audience personas that aren’t homogenous, ensuring your marketing team is diverse and inclusive, and making diversity a core value of your organization. 
Questions to consider before creating or selecting an image
Once you’re ready to select an image for your next campaign, it can be helpful to have a checklist to refer to. Here are the questions we recommend you ask before choosing an image:

Who is missing or excluded? 
Would I want to be portrayed this way? 
If this was a photo of me or someone I love, would I be okay with how they are represented?
Are any stereotypes being perpetuated in the photo I am using? 
Am I depicting someone in the role our culture typically puts them in or making a more unexpected choice? 
Can everyone who might view the photo see someone like themselves represented in it?

Asking these questions helps you be mindful of diversity when creating or choosing your marketing images. 
Wrap Up
Diversity in marketing is a must to help your audience feel seen and safe in your online spaces. Additionally, diversity in marketing also reflects the diversity of your company on a deeper level, which is vital to your revenue and company performance.
Though diversity in your marketing doesn’t begin and end with your images, having diverse images is a clear way to signal to consumers that your organization holds diversity and inclusion as a core value. 
To make it easier to gather diverse images, Campaign Monitor has partnered with Unsplash to create a Free Image Gallery of diverse and inclusive stock images right inside your email builder. 
The post The importance of diversity in images appeared first on Campaign Monitor.

Does a good proportion of your business come from renewals? 
Do you ever worry that you’re letting renewal business slip through the fence? 
Do sales managers struggle to gain visibility into the hard work your reps are doing? 
If you answered “yes” to all three questions, it’s safe to say that you’re facing the same challenges as many B2B marketers today. 
It’s common for a large portion of customer revenue to come from repeat business such as renewals. The good news is that, in these cases, a lot of returning customers are already known contacts in your CRM. 
To ensure these customers receive real-time follow-up without creating duplicate records, consider managing renewal workflows with task queues in Sales Cloud.

Data from Pardot can be used to build out task queues in Sales Cloud which, among other benefits, can help your sales reps follow up on hot prospects in a timely manner.
Task Queue Benefits
Here are three reasons to invest in building out Sales Cloud task queues:

Consolidate your tasks into one task management tab/app, so your sales reps can follow up on hot prospects in a timely manner.
Take advantage of the many productivity tools that list views and queues provide. Create multiple views for open, closed, and in-progress tasks. 
Give management full visibility into the hard work the sales team is doing and provide greater insights via activity reports and dashboards.  

How to Build Out a Sales Cloud Task Queue
There are three basic steps for creating task queues in Sales Cloud. Two important notes before we dive in:

You may need to add more processes or tweak the criteria to suit your individual workflows.
Your Salesforce Administrator is the person best suited to manage this process.

Step 1: Build your task queue
From Setup, enter Queues in the Quick Find box, then select Queues. Click New.
This is essentially a bucket of all on-going tasks. You could customize this bucket in three ways to differentiate your prospects’ various scenario entry points: 

Net New Prospects

Existing Contacts you do business with

Existing Contacts you haven’t engaged with yet 

When you create a queue, a list view is automatically created and shared with the members of the queue. Add the sales reps as queue members so they can view and manage the tasks assigned to the queue.

Step 2: Build out a process using Process Builder to assign tasks related to leads and contacts to a shared queue
From Setup, enter Process Automation in the Quick Find box, then select Process Builder. Click New.

Next, define criteria for this action group.

Finally, update records accordingly.

Step 3: Manage Your Tasks Through the Queue 
You can create multiple task queues or list views to manage each scenario mentioned above by adding to your process and building out your workflows.

You may also want to use or add the task object to a sales console so you can make use of the console utility belt for mass reassignment, macros, notes, history, soft phone, and more.
Imagine the task object as the bridge between marketing and sales. It can help consolidate sales activity between leads and contacts into one unifying activity center to boost productivity and close deals faster.
Want More Information?
We’ve got you covered:

Assign Tasks to Queue to Share Work Effectively
Create or Clone a List View in Lightning Experience
Find Your Way Around List Views in Lightning Experience
Add a Utility Bar to Lightning Apps
Sales Activity Dashboard App