Author: Franz Malten Buemann

  • 6 Content Marketing Skills That’ll Only Get More Important

    A few years ago, I got hired as a content marketer at a small web design company.
    At the time, I thought one skill — and one skill only — would serve me well enough to succeed: the ability to write.
    I was a proud English graduate who had no idea how to make it successfully as a content marketer.
    Fortunately, I’ve picked up some critical skills over the years that’ve enabled me to grow as a content marketer. Most of those skills have nothing to do with writing.
    Whether you’ve been a content marketer for years or you’re looking to get hired for your first content marketing role, you’re in luck. Here, let’s explore the skills you’ll need to hone to excel as a content marketer in 2021 and beyond.

    Content Marketing Skills
    1. Copywriting
    More likely than not, the vast majority of your role as a content marketer requires you to create content that converts leads and drives sales. To do this successfully, you need to be a good copywriter.
    However, it’s important to note — copywriting for marketing purposes requires different skills than it might if you were writing for non-business purposes.
    For one, copywriting for a business requires a consistent commitment to writing in a brand’s unique voice.
    This can get particularly difficult if you’re a freelance content marketer who creates content for different businesses and industries. However, it’s critical you develop the ability to write in different styles depending on the needs of a business.
    For a sales blog, for instance, you might need to write short, concise, straightforward sentences, since salespeople are often strapped for time and need answers immediately.
    Marketers, on the other hand, have a bit more time to appreciate writing for writing’s sake, so you can take the time to use more creative, long-form sentences.
    Additionally, how you write a video script for an insurance company varies significantly from how you write social copy for an e-commerce business.
    Developing a brand voice — and knowing how to alter your writing style depending on business needs and audience persona — is a critical skill in content marketing.
    2. Editing Skills
    Along similar lines as copywriting, it’s vital you become a proficient editor if you want to succeed as a content marketer.
    Good, clear writing can be powerful enough to persuade hesitant prospects to buy. And, on the flip side, messy, error-prone writing could cause new visitors and prospects to abandon your site entirely.
    In short, the ability to edit is the difference between mediocre writing and compelling, engaging, high-converting content.
    No pressure, right?
    Learning how to create content quickly is a critical skill of any content marketer, particularly if you’re responsible for creating content across a variety of channels for your business. Editing, then, is a mandatory step for cleaning up that copy and making it sound as professional and polished as possible.
    3. SEO Skills
    This skill was a tricky one for me to master, but it is vital for ensuring my content ranks online and reaches the right audience when they need it most.
    As a content marketer, your role isn’t just to create high-quality content. It’s also to create content that converts readers, listeners, or watchers into customers.
    And to do this, you need a basic understanding of SEO.
    For instance, if you’re a content marketer who’s in charge of your company’s YouTube page, you’ll want to know how to conduct keyword research to discern what people are looking for on YouTube, and then write compelling, SEO-optimized titles and video descriptions to attract viewers to those videos.
    Alternatively, as a blogger, you’ll need to know how to create SEO-optimized content — including using appropriate alt-text in your images, using relevant keywords in your section titles, and thoughtfully incorporating keywords throughout your content (rather than keyword-stuffing).
    Ultimately, SEO ensures the content you work hard to create is served to the right audiences, at the right time. Without an SEO foundation, then, it will be difficult to succeed as a content marketer.
    4. A Talent for Interviewing
    As a content marketer, you’re often tasked with creating content around unfamiliar or complex topics.
    It can feel daunting to do the research necessary to create an informative, helpful piece of content on a topic for which you’re a novice at best. This is where interviewing can help you level up as a content marketer.
    For instance, when I needed to write about Google’s rel=nofollow announcement last year, I knew I’d have a hard time determining why it mattered to our audience if I didn’t speak to an SEO strategist. Which is why I interviewed my colleague, Victor Pan, to add expert advice and help my audience understand the topic on a deeper level.
    5. Time Management & Organization Skills
    One of the most important skills any content marketer can foster is the skill to stay organized even under tight deadlines.
    Being a content marketer means publishing content on a consistent, effective basis to ensure you’re reaching and converting audiences into leads for your sales team every month. As such, being organized and adhering to a content calendar that aligns with your company’s goals is a critical aspect of your role.
    Additionally, writing can get tiring, so time management is important for avoiding burnout. For instance, if you’re required to write four blog posts per week, it will be helpful if you can block off time in your calendar for “Writing Time” during your peak productivity hours. Writing those four blog posts the night before the posts are due won’t set you up for success as a content marketer.
    Consider using project management software to ensure your content remains organized even as your team scales. 
    6. Data & Analytics Skills
    If you don’t have the skills necessary to analyze how your content is performing, then it will be difficult — if not impossible — to iterate on your strategy over time and achieve new levels of growth.
    A content marketer’s role includes the ability to analyze industry trends, keep up-to-date on your audience’s preferences and behavior, and use all that information to make strategic decisions and expand your brand’s reach.
    When I first started creating content for HubSpot’s Blog, I was vehemently opposed to data. I enjoyed the creativity of content creation, and data felt like the exact opposite of all that.
    However, over time I realized it didn’t matter how creative or unique my content was if no one read it.
    This is where data came into play. It helped me iterate on the types of content I was writing, choose new topics to tackle that I knew my audience liked best, and stay ahead of industry trends to ensure my content aligned with conversions happening with marketers across the globe.
    Ultimately, data is vital for ensuring you have a strong, effective content strategy. 
    These are just a few skills you’ll need to master as you level up as a content marketer. Ultimately, the ability to remain flexible and figure out the needs of your own company’s unique goals is critical to succeeding as a content marketer for the long-haul. 

  • What Marketing Leaders Are Investing in This Year

    In an ideal world, marketers would have limitless budgets to invest in experimental initiatives and new programs. After all, the customer acquisition and retention landscape are evolving faster than ever. The challenge, however, is that marketing budgets are often limited around what’s proven to work — which tends to look different from company to company.
    That’s why it’s so important to have access to industry data. By knowing where we stand against our peers and competitors, we’re better positioned to uncover areas of opportunity. And, given that overall marketing spend is expected to grow by 14% in 2021, you definitely want to know what your competitors are doing.
    In this post, we’ll discuss data-backed areas that marketers are focusing their investments in 2021.

    What Marketing Leaders Are Investing in This Year
    Growth Marketing
    The HubSpot Executive Marketing Leadership Survey posed the following question to respondents: “What areas of your marketing do you wish your team invested more in 2021?” Most respondents said they wanted to spend more time on growth marketing.
    In brief, growth marketing describes the experiments and resulting processes that businesses used to build and retain a customer base over time. This can involve running A/B tests to ensure that all of your marketing efforts directly result from data that clearly explains your best practices in terms of converting and retaining customers. It’s closely related to conversion rate optimization, where you’re updating your content to increase acquisition.
    Growth marketing can also involve using design elements and unique content to connect your brand with your audience to help you stay adaptive, consistent, and recognizable to your target market.
    Featured Resource: A Data-Driven Approach To Growth Marketing
    Reacting At Speed
    63% of marketing leaders say that the coronavirus pandemic has impacted their teams’ productivity and responsiveness, and 11% say that responding to global environments is a barrier to productivity.
    Because of this, marketers report that they will be investing more time in 2021 in being able to adapt and react at speed. Not only to changes within their industry but also to global challenges, which has proven to be more critical during the current pandemic.
    Marketers say that the main issues to reacting at speed are developing unique, creative content at a fast pace and adapting quickly to trends.
    They say they’ll combat this issue by taking stock of their current content and coming up with an action plan for future adaptations, interviewing their audience about their struggles, restructuring teams, and simply being ready to making changes when issues arise, even at a moment’s notice.
    Investing in Marketing Technology
    60% of marketers indicated that they are set to increase their marketing technology spending in the next 12 months. Investments in marketing technology are directly related to the above marketing trends of reacting at speed and growth marketing, as it will help marketers retain and delight their audiences and react at speed when necessary.
    As a refresher, marketing technology, often referred to as martech, is a term used to describe the software and technology used to attract and retain customers. As of 2020, there are 8,000 different martech tools to choose from, ranging from data analytics platforms to CRMs, to internal team collaboration tools.
    Regardless of the tools they use, a martech tech stack helps marketers streamline their processes and take a systematic approach to their day-to-day activities. And, as remote work becomes more commonplace, access to these technologies makes it easy for teams to work together, regardless of physical location.
    Featured Resource: How to Stay Current on Emerging Tech
    Continued Investment in Diversity Marketing
    Early 2020 brought many businesses to a reckoning, as increased attention to social justice issues was at the forefront of conversations during the first few months of the year.
    Consumers care now more than ever about the stances businesses take on public issues, demanding change and awareness from brands on diversity, equity, and inclusion. One of the ways they want to see this represented in businesses is diversity marketing.
    It’s an effective practice for marketers to commit to, especially considering that people are more likely to consider a product after seeing an ad they think is diverse or inclusive, and 64% actually take action after seeing an ad they believed to be diverse and inclusive.
    Thus, marketers will make a continued and improved effort to focus on diversity marketing in 2021 and be representative of the communities they serve that drive their revenue and keep their businesses afloat.
    However, in the same vein, it’s even more critical that businesses are genuine about the diversity measures they take. Consumers can see through the fluff, and a recent survey found that 59% of consumers think that companies need to follow up on their statements on diversity with concrete action, or they risk being seen as exploitative and opportunist. Read this post to see examples of businesses that have exemplified the practice of inclusive marketing.
    Personalization
    Personalization is the way you interact with your audience and customers in a way that feels individualized, as you use data and buyer personas to create content that tailors to their likes and interests.
    While 80% of consumers are more likely to make a purchase when brands offer personalized experiences, marketers like the practice; 96% of them say it helps advance customer relationships. Given this, Think With Google names personalization as an area of focus for marketers in 2021.
    How can marketers prepare? By leveraging the other trends on this list — investment in marketing technology that helps you with personalization, like powerful data analytics platforms to learn about customer preferences and email marketing services that help you personalize the messages you share with customers. In addition, a focus on and commitment to diversity marketing also ensures that your audiences are interacting with material that they can relate to and is relevant to their interests.
    Join other market leaders in leveraging these trends.
    Although not an exhaustive list, marketers are focusing on and investing in the trends mentioned above for 2021. Understand how each one will affect your business, and join other marketers in these investments.
    To learn more about the state of marketing in 2021, read this post to hear directly from marketing experts about trends they expect to see throughout the year.

  • An Easier Way to Delete Apex Classes From Production

    When attempting to delete Apex Classes & Triggers from Production, you can be faced with a number of issues. This is due to the fact you cannot modify Apex code directly in production. Within this article, I will go through a lightweight, and flexible solution,… Read More

  • Identity is often used against us

    Identity feels permanent, powerful, emotional and fragile.

    Identity has been used to unite college alumni (“we are!”), political factions and groups of all kinds.

    Criticism is not in short supply, especially lately, and criticism aimed at us, at our core self, is particularly hurtful.

    “I don’t like you,” is hard to wrestle with.

    That’s why ad hominem attacks on appearance and other permanent attributes we all have are so difficult to live with.

    But “you” is not the car you drive, the kind of wine you drink or how you feel about a certain issue in our society. Those are choices. Those are tastes. Those can be changed.

    When I say I don’t like your idea, I’m not saying that I don’t like you. And if we’ve been persuaded by marketers and politicians that everything we do and say is our identity, then it gets very difficult to learn, to accept useful feedback and to change.

    Evolving our choices and our tastes is part of being human. Establishing your identity as someone who is not static, open to change and eager for better makes it far easier to engage in a world where some would prefer us to do precisely the opposite.

  • 3 Ways You Can Enhance the Salesforce Account Object

    In an ideal world, our sales teams would spend all day selling, but more often than not, they end up bogged down in manual data entry. As a Salesforce Admin, you have the power to change that. By eliminating the high effort, low value data… Read More

  • Introduction to Salesforce Flow

    Salesforce Flow empowers you to build complex business solutions using clicks, not code. Flow Builder is the most powerful tool that a Salesforce Admin has at their disposal, giving you similar powers that Salesforce developers have. If you need to perform mass updates across multiple… Read More

  • How To Get Started With myTrailhead

    myTrailhead, Salesforce’s learning platform, has now been with us for two years. In that time, many businesses have seen the benefits of customised, gamified, bite-size learning for their employees, customers, and partners. What is the best way to get started with myTrailhead? Read on to… Read More

  • Adapting to the Post-Pandemic Customer Experience

    Those who haven’t started to thrive in this new post-pandemic economy should take note of the following trends pertaining to the new customer experience. This pandemic has stripped many businesses of budgets and stunted growth initiatives, whilst simultaneously forcing them to overhaul long-standing practices and protocols. They are pressured to keep up with the ever-changing…
    The post Adapting to the Post-Pandemic Customer Experience appeared first on Customer Experience Magazine.

  • Want to get more from your customer surveys? Close the feedback loop!

    Many companies are striving to become more customer centric. They have set up numerous ways of listening to their customers at multiple customer journey touchpoints. However, few have built effective ‘close the loop’ or feedback response mechanisms into their CX strategy. According to PWC, 32% of customers will stop doing business after a single bad…
    The post Want to get more from your customer surveys? Close the feedback loop! appeared first on Customer Experience Magazine.