Author: Franz Malten Buemann

Building B2B trust can enable businesses sustainable growth, customer-centricity, and employee satisfaction. Learn about a model that can help companies integrate cross-team collaboration and break silos effectively. In my many years as a practitioner and consultant in the field of Customer Management, I’ve often wondered why a business treats its Voice of Customer (VoC) and…
The post Building B2B trust for more customer-centricity appeared first on Customer Experience Magazine.

Whenever you are in an industry segment that delivers physical products to your clients, then your main concern should be that all shipments are going to be delivered in time to satisfy their needs and provide a good experience.  However, if you are dealing with virtual goods such as digital currencies for online gambling platforms,…
The post Tips to increase your warehouse efficiency and improve your customer experience appeared first on Customer Experience Magazine.

Great customer experience (CX) often begins with highly prepared customer support agents. When a customer calls, your support agents should know who they are, what they are calling about, which product they purchased and more. To achieve this level of agent knowledge and preparedness, ultimately improving your organization’s CX, you need to bring together two historically disjointed systems: the call center and your Salesforce CRM. When integrated, these systems will provide support agents with an instant view of all the customer information they need. To empower your support agents so they can delight customers rather than spend time searching through various tools, here are three useful tips for a seamlessly integrated contact center:
Personalize every interaction with seamless Salesforce integration.
Improve efficiency by eliminating manual and repetitive work.
Provide a complete customer experience.
Full article: https://www.talkdesk.com/blog/how-to-streamline-customer-service/
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If your comment is helpful to anyone else, than it’s generous indeed.

Holding back is selfish, because it deprives the group of your insight at the same time that it normalizes non-participation.

If you’re wondering, so is someone else.

One goes up in value, the other doesn’t.
It’s fun to imagine that our expenses are investments, but if they were, we’d call them investments.
Our tools can be re-used, and our assets have value to us and to others. Skills can be an investment, compounding as they grow. Expenses, on the other hand, fade away.