Author: Franz Malten Buemann

  • The Catchiest Webinar Titles We’ve Seen, Plus How to Make Your Own

    Webinar titles are a lot like blog post titles – they have to catch your eye, yet provide enough context to make you click.
    Titles can’t be too short or too long. And because webinars are meant to inform or educate viewers, it’s best to let people know what they’ll get from handing over an hour of their time.
    With 42% of marketers planning to host or join a webinar this year, there’s no better time to work these online events into your marketing strategy. That’s because webinars are one of the most effective ways to engage with your audience. In 2020, a whopping 91% of webinar marketers said their events were a success.
    While webinars may not be as sexy as social media campaigns or the latest members-only app, they’re key to marketing in an increasingly remote world. Some companies have no plans to return to the office. Others have begun to adopt a hybrid model that combines remote and office work.
    Webinars are great for both models because updating knowledge and learning can be done remotely without losing productivity.
    The downside: competition. Businesses replacing live events with virtual meetings and conferences are saturating the market. The digital hosting platform ON24 reported a 167% increase in webinar activities from April 219 to April 2020.
    Coming up with an amazing webinar title is an important step in standing out, attracting leads, and engaging customers. So let’s walk through the steps to create catchy titles.
    Your title is the first thing people see, so it needs to grab their attention. It’s your chance to draw in your target audience and turn people from passive viewers into engaged leads. Here’s a breakdown of each to inform your webinar titles.
    1. Relevant Keywords
    Keywords are terms you enter into search engines like Google to find information (i.e., how to cook pasta).
    For webinar titles, aim to incorporate keywords that are relevant to your content and target audience. If you run a food blog and your webinar is about how to make classic Italian dishes, it may make sense to work “cook pasta” or “delicious pasta recipes” into your title.
    Start by researching keywords if you’re unsure what terms your audience looks for. Having this list on hand will help inform your content strategy, improve SEO, and make it easier for people to find the webinar.
    2. Descriptive Copy
    A HubSpot survey found that people sign up for webinars to learn about a hobby or passion, to be entertained, and to understand something about their career or industry. Your attendees want to know what they can get out of your event. Share the goods with a succinct, descriptive title.
    Truthfully, there’s no perfect title length. Some claim the best headlines are six to eight words, six to 13 words, or more than 14 words. The point is, research varies. Instead of worrying over one word, make your webinar titles informative, interesting, and ideal for your preferred channel.

    For organic and paid search, make sure your title falls in the 50-60 character range so it shows the entire headline in results.

    For email promotions, consider what subject lines work best for your brand. Somewhere around 50-60 characters are optimal for a good mobile experience.

    For social media, play around with fun, emotional, and engaging titles. CoSchedule recommends the following title character counts for popular platforms.

    Image source
    3. A challenge, problem, or goal
    Research shows the most engaging webinar format is a presentation that teaches people how to do something specific. The key: specificity.
    Look to your company’s value proposition to figure out what topics you should cover. Where do you provide the most value? What are you an expert on? How can you help your sales team convert potential buyers? If you’re great at bringing in prospects for small businesses, you could host a webinar like “Actionable Lead Generation Tips for Startups and Entrepreneurs.”
    Once you know what you’re good at, work it into your webinar title. Addressing a specific goal or problem will also make it easier to choose the format, content, and speakers.
    4. On-brand messaging
    As a writer and brand consultant, I always preach the importance of maintaining cohesive brand messaging throughout every marketing touchpoint.
    That’s because research shows a consistent brand presentation can boost revenue by as much as 23%, and nearly 74% of people become loyal to brands through content. If your webinar messaging is off-brand, people can get mixed messages about what your company stands for and your values.
    Check out how these webinar titles stay true to the brand’s voice.

    An Educator’s Guide to Teaching over Zoom (Zoom)

    Managing the Trickiest Parts of a Family Business (Harvard Business Review)

    Product Go-To-Market Tips from Google Cloud Product Leader (Product School)

    Newsroom: 100 days of Biden’s presidency (The Guardian)

    Career Path Design | The Future of Work & How to Prepare (General Assembly)

    Everyday Instagram Hacks for any Business (HubSpot)

    Now that you know what makes a good webinar title, try creating 3-5 solid working titles on your own. From there, workshop with other people on your team or get feedback from your customers to see which one resonates the most. If you’re still searching for inspiration, check out some of the best titles I could find below.
    Catchy Webinar Titles
    It’s tough for companies to convince people to pop in their contact information and sit down with their screen for an hour. But these catchy webinar titles capture attention (and likely attendees) at first glance.

    Breaking into Tech at any Age or Career Stage (WorkWell)
    Skill Up with IBM: Get the job you want (Open P-TECH)
    Ensuring a thriving ocean economy for everyone (Stockholm Resilience Centre)
    Making the Product Strategy Effective by Spotify Sr PM (Product School)
    The Art of Public Speaking: Increase Your Confidence and Build Your Skills (Podium Perfect)
    Making Innovation an Everyday Habit in Your Organization (Harvard Business Review)
    How to Turn Your Customers Into Your Best Marketing Channel (General Assembly)
    M&A Bootcamp: The Ultimate Guide to Mergers & Acquisitions for Start-Ups (Nasdaq Entrepreneurial Center)
    2021 Battle of the Pitch Decks (VIATEC)
    How to Become a 10x PM Without Burning Out (Becca Camp Executive & Career Coaching)
    Six Strategies for Moving the Needle on Gender Equity (Harvard Business Review)
    Hitchcock’s Composer and the Sound of Suspense (Royal Borough of Kensington and Chelsea Libraries)
    The Fundamentals of Power Networking (Small Business Expo)
    Amaryllis to ZZ: Unearthing the Science of Houseplant Care (MIT Museum)
    How to Turn Your Ph.D. into a Netflix Series (The Center for Science and Society)
    Trash Cocktails for Conservation: Virtual Sustainable Mixology Class (Lincoln Park Zoo)
    The Bear Necessities with Nat Geo Explorer Dr. Rae Wynn-Grant (Cary Institute of Ecosystem Studies)

    An eye-catching webinar title pulls people in for the next important step: signing up. Once you have a list of attendees, use the contact information they shared to send updates and instructions for joining the webinar.
    After the event, nurture people down your conversion funnel by inviting them to learn more about your company, sign up for a future webinar, or join your email list. You’ve reeled them in with a catchy title – just remember to plan a great webinar and get them excited to learn more.

  • 8 Tips to Reduce Contact Center Costs

    Consumer expectation and channel preference have always dictated the direction of customer service and experience. The highly-coveted Millennial and Gen Z consumers expect and demand a certain quality of customer service across all channels. Many call center overseers are now realizing that they are technologically behind their more channel-savvy competitors.
    The result? Budget-conscious center managers are struggling to up their CX game while managing the cost of upgrading their operations. If this sounds familiar, don’t worry — it is possible to upgrade your call center infrastructure and reduce future contact center costs at the same time.
    Read on to learn how to offset call center costs, and ensure that your customer service operations meet the needs of the 21st-Century customer.
    The ROI of Call-Backs for Your Call Center
    1. Upgrade your call center software and infrastructure.
    Many optimized contact centers are able to save on time, money, customer grief, and agent training thanks to their investment in better integrated call center technology, where each customer channel speaks to one another with ease in a truly omnichannel experience.
    To reduce the cost of outdated tech, consider adopting high-quality call center softwares that include call-routing, cloud-based calling, and sophisticated reporting tools. This way, you can better serve customers and make actionable data-informed choices about how to further improve your call center.
    2. Double-down on agent training and empowerment.
    The equation is proven: effective call center agents equal lower call center costs and improved customer service quality. Investing in training and re-training your agents and expanding the knowledge base of existing contact center staff will result in fewer costly mistakes, an increase in the number of calls an individual agent can handle in a shift, faster resolutions, and an overall positive impact on your call center metrics.
    3. Save dollars by nurturing happier, more engaged call center agents.
    After hundreds or thousands of interactions on the phone line, customer service agents can experience emotional drainage or high levels of stress, which can lead to high turnover rates.
    Constant hiring and training can drain your call center spend, so it’s important to find ways to engage call center agents (think gamification or other work culture boosts). Providing psychological support for your team is not only healthy for them and your attrition rates, it’s healthier for your budget.
    3 Reasons Why Agent Satisfaction is the New Customer Satisfaction
    4. Optimize your Average Speed to Answer (ASA) and reduce telco costs with call-backs.
    One of the easiest ways to save money, reduce agent stress, and improve your customer experience is to invest in a solid call-back solution. Call-backs provide callers with an alternative to waiting on hold by saving their place in the phone queue. They can then confidently hang up, go about their day without having to listen to hold music, and receive a call-back when the next available agent is free.
    If you calculate cost-per-call, you’ll immediately see the cost-savings of call-backs. Not only do they save on hiring excess agents, they smooth out spikes in call volumes, reduce abandon rates, lower your telco costs, and generally contribute to a healthier and happier call center atmosphere.
    5. Improve your self-service options.
    Forbes recently declared self-service technology a top priority for contact centers, which isn’t surprising considering the increased demand of all customer service channels during the pandemic. Invest in self-service features like chat, SMS, MMS, email, and website chatbots. This ensures that you’re never leaving a customer, or a potential sale, behind.
    6. Go remote (or go home).
    The COVID-19 pandemic has encouraged businesses of all shapes, sizes, and industries to go big by going home. Call centers going fully or partially remote are seeing major savings on rental brick-and-mortar office buildings.
    Even if you maintain agents onsite, hiring remote agents onto your team can help reduce labor costs, lower overhead, and provide a work-from-home environment that may contribute to a more positive agent attitude and reduced agent attrition.
    7. Get a solid return on investment with a call overflow handling service.
    Overflow handling services are a popular cost-cutting tactic for the modern customer service center. Having a plug-and-play overflow service ready to handle excess calls during call volume spikes means your call center agents are always prepared for peak periods, and that customers you would have otherwise lost on dropped calls are properly served. In addition to ensuring that all your potential inbound sales aren’t lost on dropped calls, this kind of service can positively impact your CSat scores and overall CX metrics.
    15 Top Call Center Overflow Handling Services
    8. Leverage advances in AI to improve conversations and call resolutions.
    An alternative to call center overflow handling services is call-center-centric AI. Artificial intelligence has quickly become a call center’s best friend, ensuring that call overflow periods are easier to predict, and call volume patterns are simpler to forecast. It doesn’t hurt that AI becomes more affordable year after year.
    Another way to lower cost-per-call with AI? You can automate the voice channel with conversational natural language IVR (or Interactive Voice Response), an AI-powered feature that is becoming so effective that it is seeing success rates of about 85%.The post Blog first appeared on Fonolo.

  • Free Salesforce Training for Indian Professionals

    India has one of the biggest and most active Salesforce communities in the world. In fact, around 20% of the traffic to SalesforceBen.com comes from India! To further support the thriving community, Salesforce has launched the Journey to Salesforce program. This supports non-Salesforce professionals who… Read More

  • “But how will you know?”

    It pays to know what something is for. It helps us figure out how to do it better, how to allocate resources and how to know when we’re done.
    Much of what we build or invest in is complicated. It serves multiple purposes, has to please many constituents and has competing priorities.
    So the question: “How will we know if it’s working?” is a powerful one.
    It opens the door to a useful conversation about what it’s for.

  • Easy way to find new business leads

    submitted by /u/matalab [link] [comments]

  • 5 Lessons We Learned from These Famous Rebrands

    It can be difficult (if not impossible) to create a brand that remains fresh, relevant, and inspiring years — or even decades — post-creation.
    Just consider Dunkin’ Donuts: the brand, first established in 1973, recently shifted its focus to coffee — and, to demonstrate the shift, dropped the ‘Donuts’ in the name.
    The rebrand makes sense. Dunkin’s consumers’ preferences, tastes, and style have likely changed quite a bit in the roughly 50 years since the first Dunkin’ was introduced. Dunkin’ needed a rebrand to ensure its business could grow with its consumers, or risk falling behind.
    A rebrand can successfully re-establish your brand in an industry, help expand your product offerings, or attract new consumers. But it’s not as simple as copying-and-pasting a fresh logo onto your homepage.
    A good rebrand demands redefining your company’s vision and values, re-establishing your brand’s audience, and rebuilding your brand identity from the ground up.
    Fortunately, if your business is considering a rebrand, you’re in luck. Here, we’ve compiled five successful examples of rebrands to help inspire your own efforts. Use these examples to kickstart your own rebrand in 2021.

    Five Successful Examples of Rebrands
    1. Petco

    In October 2020, Petco released an announcement declaring it would no longer sell electronic “shock” collars. The announcement was used to highlight the company’s rebranding efforts — the pet store, which is over 50 years old, was officially rebranding itself as a health and wellness company for pets.
    The pet store redesigned Petco’s homepage, as well as the Petco app, to focus on their new initiatives — including health and wellness resources for pet parents, a “Right Food Finder” tool to help parents identify the healthiest foods for their pets, and an extended range of pet healthcare and insurance offerings.
    The company also redesigned their logo, opting for a simple blue-and-white design over their previously-signature red and blue cat and dog (to mixed reviews).
    Nowadays, many American pet owners treat their animals as members of the family — so Petco’s rebranding makes a lot of sense. The company aims to use the new branding to re-establish itself as the leading health and wellness brand for animals.
    The new design better reflects the brand’s more holistic approach to animal wellness — including a dedicated landing page that outlines how to take care of your pet’s mental, physical, and social health, with a tagline, “We’re working with trusted experts to improve pet wellbeing by raising the standards of everything we do. Because it’s what we’d want if we were pets.”
    Overall, this was an extremely successful rebrand as it focused on a shift in consumers’ lifestyle and preferences, and ensured the company’s refreshed vision reflected those priorities.
    2. Adobe Creative Cloud

    In May 2020, Adobe released a blog post titled, simply, “Evolving Our Brand Identity”. The article dives into the decisions behind Adobe Creative Cloud’s rebranding, and states, “We’re making these branding changes to ensure our portfolio continues to be easy for our customers to navigate and understand, as well as maintain a fresh look and feel.”
    Among other things, Adobe Creative Cloud redesigned:

    Its company logo. The company redesigned the logo to an all-red logo with warmer hues.

    Its Creative Cloud logo. The new logo uses a colorful, rainbow-esque gradient to represent “the importance of creativity”. The colors in the logo are pulled together from various Adobe products, as well as the new Adobe red logo.

    Its product logos. The company is adding 3-letter mnemonics to help viewers determine product families — i.e. Adobe Photoshop (Ps) and Adobe Photoshop Camera (PsC). The designers also used colors to organize products into categories.

    The corners of all logos. The corners are now rounded to fit across a variety of devices and operating systems.

    These redesigns successfully highlighted and organized the many product offerings of Adobe Creative Cloud. For instance, when you navigate to the “Video” product page on Adobe’s website, you’ll see all apps within the Video category are similar shades of blues and purples.
    While some designers have expressed frustration over the new logo color similarities, it makes sense that the brand felt it necessary to organize their products better — with a catalog of over 50 products, it can feel overwhelming to choose the right ones for your needs. The updated logos should help make it easier to pick-and-choose.
    3. Starbucks 

    Over the years, Starbucks — one of the most valuable brands in the world — has proven the true power of a good brand. And one of the telltale signs of a good brand is the ability to consistently innovate and push the boundaries, rather than settling for what’s already working.
    In 2020, Starbucks released its “Starbucks Creative Expression” brand expression guide. Among other things, the site focuses on Starbucks’ defined voice, typography, and logo in an effort to create consistency across channels and Starbucks locations.
    In a few words, Starbucks aims to create a brand that is open, creative, carefree, and modern. On the Voice page, for instance, it reads, “We’re confidently turning down the volume of competing messages to elevate experience, removing obstacles in the way of people finding exactly what they seek at Starbucks.”

    “By using both functional and expressive voices, we’ll create more space for brand relevance, connection and joy.”

    The guideline adds, “When we have the space, we tell a passionate coffee story. But even with just a few words, our copy can make you smile.”
    Similarly, Starbucks recently rebranded its logo to the simple Siren logo without the “Starbucks Coffee” wordmark wrapped around it. The company notes, “The preferred approach is to use the Siren logo by itself, unlocked from the wordmark. This allows flexibility to present the Siren with greater prominence while maintaining a considered, open and modern presentation.”
    Ultimately, this most recent Starbucks rebrand is simple and effective. Rather than moving too far in the opposite direction of the brand’s roots, the company sticks to its fundamental company vision while making slight alterations to continue serving the needs and preferences of its consumers.
    4. GoDaddy 

    A web hosting service founded back in 1997, GoDaddy was in need of an upgrade. In early 2020, they did just that, creating a brand-new logo, refreshing their website design, and creating new marketing campaigns to match the new look. Their design page reads, “A new brand for a new era” and focuses on how GoDaddy’s users — the everyday entrepreneurs — inspired the new look.
    One of GoDaddy’s most striking changes is the new logo, named the GO. GoDaddy believes the GO represents “the indomitable spirit of everyday entrepreneurs … joy that entrepreneurs everywhere experience … and [a] continuous, overlapping stroke [which] symbolizes the connection all entrepreneurs share.”
    GoDaddy’s new design uses bold, colorful visuals, hand-drawn illustrations, and a bold, serif font evokes a sense of inspiration and joy. GoDaddy’s brand voice, depicted in recent campaigns, aims to be casual, human, and friendly.
    While some brands might need less of a full makeover, GoDaddy’s older image felt outdated and less cohesive. Their rebranding reflects the modern tastes, personalities, and needs of the GoDaddy’s user in 2020.
    5. Pottery Barn

    This last example is a subtler, more internal rebrand than the others in this list, but equally important. Pottery Barn, a roughly 70-year-old home furnishing company, has now put sustainability as the central focus of their brand, promising consumers that what they purchase will be worthwhile — both in terms of quality, and in terms of environmental impact.
    Pottery Barn, named the most sustainable home furnishings retailer, has focused its efforts on sustainability with a dedicated landing page outlining its commitments.
    Among other things, Pottery Barn promises to:

    Plant a tree (with the Arbor Day Foundation) every time a consumer purchases a piece of indoor wood furniture.
    Reach 100% responsibly-sourced cotton by the end of 2021.
    Keep products out of landfills by restoring items with a new Pottery Barn “Renewed” line.
    Contribute money for communities to invest in health clinics, water filtration systems, and more (the brand has currently contributed $3 million).

    While this focus on sustainability isn’t brand-new for Pottery Barn, its recent efforts are more hyper-focused on it than ever. Consider, for instance, how this detailed Fast Company article about Pottery Barn’s style, published in 2003, doesn’t mention sustainability once.
    The article also highlights how, more than 20 years ago, Pottery Barn used to purchase merchandise from outside vendors and assemble into a collection — this lack of ownership likely made it difficult to ensure sustainable products. Additionally, Pottery Barn announced its partnership with the Renewal Workshop in September 2020.
    Ultimately, as your brand grows with your consumers, it’s important to take into account what matters to them today. Pottery Barn has done an excellent job identifying a sweet-spot in the furniture marketplace: Sustainability. As consumers continue to use this value as a guiding light in their purchasing decisions, it makes sense for Pottery Barn to ensure all their updated marketing materials reflects this mission.
    Rebranding Takeaways for Marketers
    When you take a look at the examples listed above, it can be easy to spot some similarities that made them all strong contenders for best rebrands. 
    If you’re considering a rebrand for your own business, here are a few takeaways: 

    Keep your audience at the forefront of your plans. What tastes and preferences do they have? What inspires or excites them? How would they want your website designed? 

    Use your consumers’ outside preferences to shape your rebranding. What passions do your consumers have beyond your products or services, and what do they care most about — can you weave those into your brand story, similar to how Petco focused on animal wellness and Pottery Barn focused on sustainability? 

    A rebrand is more than just a logo change. To properly rebrand, you’ll want to conduct a content audit and analyze all your existing content to ensure each webpage, graphic, and advertisement is updated to fit your new image. 

    A brand guideline page is critical for cohesion. Most examples in this list have a dedicated brand guideline page for ensuring each employee is empowered with the right tools to create content that fits the new look. Both GoDaddy and Starbucks, for instance, outline how the voice should sound, what fonts to use, and even what colors to include in any public-facing marketing materials. 

    Ultimately, a rebranding strategy can be an exciting and effective opportunity to delight existing customers while attracting new ones. Use the takeaways listed above, as well as inspiration from examples in this list, to get started with your own fresh look for 2021 and beyond.

  • What Editors Want from Guest Contributors in 2021 [New Data]

    Few industries escaped 2020 unchanged, and digital media was no different.
    At Influence & Co., our proprietary content marketing software and our process of working with hundreds of contributors, editors, and journalists offered us courtside seats to watch the industry evolve — and we compiled our most relevant digital media research for marketers and content creators into our latest “State of Digital Media” report.
    Wondering how to make guest posts stand out? Our third digital media survey combines the opinions of experts with our own exhaustive content analysis, and the result is a tool that can be used to hone your content in order to gain more success in 2021.
    One of the biggest findings? Guest-contributed content isn’t going anywhere. In fact, 93% of editors see themselves publishing the same number of guest posts or even more this year.
    An increase in guest-contributed content is good news for prospective contributors. But just because more guest post slots are becoming available doesn’t mean guest contributors can afford to send lackluster pitches.
    Publication editors haven’t lowered their standards and aren’t likely to, so read on to find out what publications want so you can give your pitches the best shot at hitting the mark and achieving acceptance.
    (Note: All of the following statistics are taken from our 2021 State of Digital Media report.)

    How to Make Guest Posts Stand Out
    The publication editors we surveyed receive pitches day in and day out. Although they might sometimes wish for one, there’s no “unsubscribe” button they can hit to pare down this deluge of requests. That constant barrage on publication editors’ inboxes is why it’s critical to make sure your content is worth reading.
    For a guest post to break through the noise, it needs to check these four boxes:
    1. A pitch that is on-topic and non-promotional.
    Editors receive lots of pitches that are little more than subtle ads — or, in some cases, not so subtle — for an author’s product or service.
    Other pitches avoid promotion, which is great, but they also fail to fit the scope of the publication. Or the pitch might offer an opinion or perspective that readers could get from a host of other outlets.
    Perhaps the best thing you can do to get an editor’s attention is to write a balanced pitch that’s on-topic, non-promotional, and fresh. And be mindful of how many other pitches editors work through each day. The path to an editor’s heart is short, so keep your pitch brief.
    “I’m more likely to read a pitch on a strong topic that is pertinent to our audience and is not blatantly self-serving.” — Paul Nolan, Editor at Sales & Marketing Management
    “I’m more likely to read a pitch if it’s clear that the person knows what I cover, reads our publication, and has relevant and high-level executives who are willing to chat on record.” — Allison Schiff, Senior Editor at AdExchanger
    2. Multimedia content.
    Given that 20% of editors are looking to publish podcasts in 2021, it could be worth pitching yourself as a potential podcast guest for publications that have podcasts. If you go this route, include any experience you might have that demonstrates your ability to hold up your end of a compelling and insightful conversation.
    Another 20% of editors plan to publish infographics, so make sure you have that graphic designer on speed dial. And 33% will make space for videos, so start building a library of video assets that could help fulfill this need.
    3. Expert opinions with fresh perspectives.
    The articles you submit to publications need to push ahead of trends, and you should be able to speak with authority on cutting-edge insights in your industry. In terms of content, if a trend is already being covered by some media outlets, you’re probably too late to the party.
    For your pitch about a much-discussed topic to have even a slim chance of acceptance, you’ll need to offer a unique opinion or insight that readers won’t find anywhere else.
    “Guest posts must be ahead of the trends. By the time we get article offers on a hot topic, we have already known about that topic and published articles on it.” — Jim Davis, Editor at HR Daily Advisor
    4. A “Goldilocks” word count.
    We analyzed thousands of pieces of content published during the second half of 2020 and found that the most-shared content was an average of 986 words long. This represents an increase from previous years.
    It’s always imperative to follow the guidelines of the specific publication you’re targeting, but if there’s any wiggle room in terms of word count, landing in the 900- to 1,000-word range can help you create shareable content — which is a result all editors and contributors want.
    Guest posting is an incredible opportunity to gain exposure, boost your credibility, and speak directly to your ideal audience, but editors are understandably protective of their publications when they’re handing the mic to a stranger.
    To improve the likelihood that your pitch is accepted, you need to know how the digital media industry is changing, and what publishers want. Hopefully, the four steps identified above will help get you started.

  • An alternative to hustle

    No one wants to be hustled. To be pitched and pushed and most of all, pressured into buying something. Hustle culture has been around for a long time, but the internet–and new forms of it in particular–seems to amplify the feeling.

    Three elements of hustle stand out for me:

    The reality of what’s on offer can’t match the hype, and so it feels false.
    The pitch can’t succeed on merit, so social pressure is used instead.
    The pitch is made in the wrong place at the wrong time, without earning permission. We wouldn’t miss it if it weren’t there.
    The folks at Akimbo (an independent B corp) have been quietly building a series of interactive workshops that help people build value and show up in the marketplace without hustle. By doing good work that you can be proud of.

    Here’s what they’ve got coming up:

    The flagship altMBA has already helped more than 5,000 people transform their careers and their lives. The Regular Decision Deadline is tomorrow, May 4th for altMBA’s July 2021 session.

    Ramon Ray’s The Small Business Workshop starts tomorrow, May 4th, and you can enroll now. It’s back for its third session.

    Real Skills, a one-day non-conference is happening on May 14th (tickets available now). No speakers, no Powerpoints, simply small-group interaction designed to change the way you and your team create possibility. This is the fifth session, and many people have done it more than once.

    The Creative’s Workshop, session four, starts in a few weeks and enrollment is open now. In this workshop (which led to my book The Practice), you’ll learn to find your voice and ship work you care about. Now in its fourth session, participants have been amazed at how deep and wide this work can go, and how powerful the connections created within cohorts can be.

    And bestselling author Bernadette Jiwa is back with the seventh session of the Story Skills Workshop. This is an essential foundation for anyone seeking to be heard, to make a difference and to engage with people to make change happen. Bernadette’s breakthrough approach is proven to be effective. You can check it out today.

    When you’re ready to level up, it’s possible to learn to make a bigger impact.

  • Mastering Data Standardization For Your Salesforce Org

    You sometimes come across data that doesn’t comply with the required format. This becomes a pain point when data needs to be utilized by a process or integrated system, resulting in errors. As a Salesforce Admin, you are all-too aware that unstandardized data can have… Read More

  • When it doesn’t work out

    Possibility has a flipside.

    We need possibility to do our best work. To believe that it might work. To understand that if we do our best work and bring our full selves to the project, we have a shot at achieving our goal. Hope is fuel.

    Perhaps we’ll make the sale, be admitted, create a hit, change someone’s mind, invent a breakthrough, play the notes beautifully, open doors and create magic…

    But we might not.

    And if we don’t, what then?

    The first opportunity is to learn from what happened. That possibility was there, but we guessed wrong, or missed a cue or need a new skill. Perhaps we have to find a way to get the benefit of the doubt or simply need more practice and experience.

    But, with apologies to Gödel, maybe there is no solution. Maybe the thing we thought was a problem wasn’t a problem to be solved (because problems have solutions) maybe it was simply a situation or even a dead end. Given who you are, what you know and what you’re dealing with, there actually wasn’t the possibility for success, even if it seemed there was.

    Or perhaps there was luck involved, and this time, the luck wasn’t on our side (perhaps 20% of the applicants who are qualified get in to famous colleges, which means that kids who do their best still have just a 1 in 5 chance of admission).

    If there was no acceptable solution, or there was more bad luck than we hoped, then there’s no room for shame or blame or recriminations. All we can do is honor the situation and work to find the next thing, another opportunity to contribute or grow. Spending cycles on blame (of ourselves or others) is time we can ill afford to waste.