CX Demo

Author: Franz Malten Buemann

  • Customer Interaction Analytics: The Secret to Modern CX

    Over the past year, keeping up and responding to customers has become a feat for businesses. In today’s digital world, contact centres are juggling more conversations than ever before and on an increasing number of channels. Without a doubt, digital customer service is no longer a luxury but a customer expectation. As the terrain of…
    The post Customer Interaction Analytics: The Secret to Modern CX appeared first on Customer Experience Magazine.

  • How MuleSoft is Used With Salesforce

    Developments in technology continue to progress and aim to improve human lives through convenience and recreation. In the 21st century, it is safe to say that “data is the new oil.” With everything being digitized, data is key for smooth functionality and happy customers. However,… Read More

  • Experience Cloud Certification Deep Dive: Advanced Sharing aka Role Based Sharing

    There is a Community Cloud practice test question, first seen on Salesforce Ben in 2016 and now propagated and plagiarized by every exam dump site on the planet, about sharing cases created in a community with internal org users. By exploring this question and the… Read More

  • 5 Things Salesforce Admins Should Know About Tableau

    Myth: Tableau is just a dashboarding tool that offers little in terms of additional features for Salesforce Admins. Correction: Tableau is a tool that can level-up your data visualization and analytics game with a plethora of options, insights, and scalability. Tableau can save you, and… Read More

  • The weather problem

    Meteorologists on TV spend most of their time talking about how the weather is right now, right outside. And progress for TV weather often looks like more accurate reporting of the current precipitation, temperature and windspeed, along with nicer graphics.
    That’s not the same as actually predicting what the weather will be tomorrow. We can probably agree that more granularity in how the weather is right now isn’t particularly interesting.
    It’s an easy trap to fall into, because spending time on what’s provably true is way less risky than deciding what’s important and using it to predict the future.
    Our best work involves sorting the important from the rest, along with bringing a point of view and experience to complicated problems. Problems that are interesting because there isn’t a proven, correct answer.
    The wind chill factor is best left to an automated device.
    We don’t need a weatherman to know which way the wind blows, but figuring out how it’s going to blow tomorrow is a great skill.

  • Overcoming CX challenges with advanced customer insights

    Despite recent progress in MarTech innovation, brands can still expect to face significant obstacles when it comes to implementing customer experience (CX) strategies. We wanted to find out more about the exact nature of these barriers and commissioned a study by Forrester Consulting. The main goal of our research was to delve deeper into the…
    The post Overcoming CX challenges with advanced customer insights appeared first on Customer Experience Magazine.

  • Get Your Business Blooming with These Spring Email Ideas

    As the winter cold dissipates and the vaccine continues to roll out, more people will be heading outside. We’re entering the season of farmer’s markets, outdoor dinners, sight-seeing, and vacation planning. For businesses, Springtime is a breath of fresh air and time to reassess goals and strategies. Brands that have already begun focusing on how…
    The post Get Your Business Blooming with These Spring Email Ideas appeared first on Benchmarkemail.

  • Top 5 Lightning Component Gems of Salesforce Summer’21 Release!

    The Lightning Component modern framework is a User Interface framework to develop dynamic web apps for mobile and desktop devices. As is the case with each release, the latest Summer’21 release is packed with rich features including, the newly added Lightning Component … Continue reading →
    The post Top 5 Lightning Component Gems of Salesforce Summer’21 Release! appeared first on Automation Champion.

  • What are the advantages of diversity in the Customer Experience Industry?

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  • Why Live Chat Therapy is Gaining Popularity in America

    The pandemic has changed overall access to online therapy. GetResponse surveyed over 1,100 people to understand their feelings towards this new norm.