CX Demo

Author: Franz Malten Buemann

  • The importance of mentorship at every stage of CX career development

    Being a woman in business is, more often than not, a fight. A fight to be taken seriously – to get that promotion and salary you deserve as much as your male colleagues. How difficult your path will be depends on the organisational culture, narratives, silent norms, and behavioural patterns you are exposed to.   This…
    The post The importance of mentorship at every stage of CX career development appeared first on Customer Experience Magazine.

  • Linkedin Campaign Question

    Hello everybody, So a client of mine is going to start a LinkedIn outreach campaign in which they will be sending out links to over 200 people. Now, I k now i need to create UTM links, and the client wants to treack EACH click, meaning if they send link number 3 to JOE they want to know that Joe clicked it. ​ Does that mean I need to create 200 UTM links? If so, is there a way to create them in bulk? Thank you so much in advance! submitted by /u/Forsaken-Ad-266 [link] [comments]

  • Guide to Salesforce Opportunity Teams

    Salespeople often view themselves as ‘lone wolves’ with the skills, experience, and motivation to close deals independently. Still, most times it’s not the effort of one single person to conclude a deal, especially a larger one. This is where team selling comes into play –… Read More

  • Find & Hire Expert Freelancers Work with the best freelance talent from around the world on our secure, flexible and cost-effective platform.

    submitted by /u/Professional_End5174 [link] [comments]

  • Bob Dobalina

    I considered myself someone with an encyclopedic knowledge of a narrow range of mid-1960s TV and certain strains of pop music as well.

    I was stunned, then, to hear the song Zilch for the first time recently.

    Mr. Dobalina, Mr. Bob Dobalina. It’s unforgettable. And it’s from the Monkees. Go figure.

    We’ve long passed the point where anyone can have an encyclopedic knowledge of anything. Even the encyclopedia doesn’t.

    The method, then, is simply to expose ourselves to a stream of provocations and interesting problems, and have a hunch on where to look up what we don’t already know.

  • This week in CX: even more AI-powered tools are coming; plus NICE & MaxContact

    Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the newest AI-powered tools in the business – including advancements within the CRM field, and SalesForce’s newest take with ChatGPT. MaxContact have also released new research on the financial and emotional impacts of bad CX, and we’re…
    The post This week in CX: even more AI-powered tools are coming; plus NICE & MaxContact appeared first on Customer Experience Magazine.

  • Need some help in understanding customer experience management tools

    Hello Everyone, I’m researching the challenges that companies face while gathering insights from customer complaints and feedback. My goal is to develop a tool that can help address these issues. I’d love to hear from anyone who has used any customer experience management tool in the past. What did you like or dislike about the tool you used? What features did you find most helpful? I’m also hoping to get some feedback from people who have experience with building similar tools. What were some of the biggest challenges you faced? submitted by /u/Fuzzy-Ad9195 [link] [comments]

  • Need some in building Customer Experience Management Tool

    Hello Everyone, I’m researching the challenges that companies face while gathering insights from customer complaints and feedback. My goal is to develop a tool that can help address these issues. I’d love to hear from anyone who has used any customer experience management tool in the past. What did you like or dislike about the tool you used? What features did you find most helpful? I’m also hoping to get some feedback from people who have experience with building similar tools. What were some of the biggest challenges you faced? submitted by /u/Fuzzy-Ad9195 [link] [comments]

  • How to Overcome Implementation Challenges for Salesforce Financial Services

    Financial services organizations are constantly looking for new ways to streamline their processes, deliver better customer experiences, and boost their bottom line. Salesforce is a popular CRM solution in this industry, offering a wide range of tools and features to help financial organizations get the… Read More

  • Salesforce Performance-Based Credentials: Superbages, Super Sets, and Journeys

    Trailhead is one of the best tools to help people in the Salesforce ecosystem upskill. However, though Badges and Trails help you to check your baseline knowledge about a feature or topic, the real-life experience will always trump theoretical learning. Because of this, Salesforce have… Read More