Author: Franz Malten Buemann

  • Facebook Text Overlay: How to Use the 20% Rule to Improve Your Ads

    The best billboards demand your attention with bold fonts, in-your-face messages, and bright, eye-catching graphics. The best Facebook ads take the exact opposite approach.
    If you want to reach and engage with potential customers on Facebook, you need to create ads that blend as seamlessly as possible into the rest of the content on their newsfeeds. This means focusing on simple, high-quality images, straightforward messages, and most importantly: minimal text.

    Facebook has found that the best performing ads include images with little to no text. Formerly, they had a “20% rule,” which stated that in order to run an image-based ad on Facebook, your image must contain less than 20% text. It even created a text overlay tool to help advertisers determine whether their images had too many words.
    The 20% rule is no longer a requirement, and the Facebook overlay tool is inactive. However, it’s still smart to follow the 20% rule and keep text to a minimum in your image-based ads.
    It’s important to note that you should use the 20% rule only for the text contained within images in your ad. It does not include text on your ad outside of images, like the description copy or call-to-action button.
    There are a few exceptions to the 20% rule, including images of book covers, album covers, event posters, video games, and some product images that contain text (e.g., a cereal box).
    Text-based logos are not an exception to the 20% rule. You should count your logo when deciding how much text to include in your image.
    So, why exactly did the Facebook 20% rule exist, and why is it still relevant today? It all comes down to what users want to see and engage with in their newsfeeds. Ads with less overlay text perform significantly better than images crowded with text, so sticking to the rule creates a better experience for both users and advertisers.
    Facebook Text Overlay Tool
    The Facebook text overlay tool is no longer active, but it’s still wise to carefully choose the text you’ll include in your images.
    While you’re creating an ad, it can be tricky to evaluate the exact percentage of text covering your image. The following examples will show you some of the ways you can add text in a way that will naturally generate engagement.
    Before designing your ad, be sure to review specs and sizes for your images and Facebook’s guidelines for image-based ads.
    1. Ad With Acceptable Text Overlay
    Your best approach when creating a Facebook ad is to use little to no text.
    In this example of an ad image, there’s only a small text-based logo and no other copy. This image contains 4% text.
    An ad with a simple image like this will blend more easily into users’ news feeds and is much more likely to gain exposure and engagement among your target audience.
    The best part is that it might strike curiosity because it doesn’t share much; instead, viewers will have to read the description to find out what the ad is about.
    2. Ad With Minimal Text Overlay
    In this next example, there are two lines of text, bringing the text percentage to 12%. The logo has been removed from the corner.
    It still works because the text doesn’t cover 20% of the image. The text also helps the viewer understand what the ad is about.
    Nevertheless, consider adding the copy into the body of your ad instead of your image. Since the image and the description are visible at the same time, you can use the body only to describe your offering.
    3. Ad With Excessive Text Overlay
    This final example is exactly what Facebook does not want to see. It contains a whopping 44% text-to-image ratio.
    While the copy is well-written and the offering is clear, this ad contains too much text over the image. The information displayed here could easily be incorporated into the body copy of your ad, creating a much cleaner look in users’ news feeds.
    It might be tempting to throw important information onto your images like this, but you risk alienating users who are turned off by busy copy.
    Now that you have an idea of what a good ad looks like, how can you put it into practice in your own ad? Let’s take a look.
    Facebook Text Overlay Best Practices
    The best way to capture users’ attention on Facebook is to use an eye-catching image with no text.
    The 20% rule isn’t just an arbitrary recommendation — it helps advertisers reach their target audiences more effectively, and prevents users’ news feeds from becoming overwhelmed with disruptive advertisements.
    If you do want to add text to your image, you should use the following best practices for overlaying text over your Facebook ads.
    1. Choose the right font size.
    Believe it or not, font size is even more important than the amount of text you overlay over your image.
    Smaller font sizes naturally won’t take up as much space, reducing your text-to-image ratio. Bigger font sizes will make you exceed the 20% rule straight away, even if you’re only including two or three words. That said, you don’t want to make the text too small; otherwise, viewers will have to squint to read what it says.
    The font size you choose will depend on the size of your image and whether you’re adding a heading or a whole sentence. For headings, try to stay under 42 pixels; for sentences, try to stay around 24 pixels. Play around with font sizes to find what best works for the image.
    2. Include only a heading or one line of text.
    There’s no reason to include more than one line of text in your Facebook ad. You have the body of the ad to include enough context and information for the viewer to click your link.
    If you add text, consider only adding a heading — such as an offer, a call-to-action, or a discount. That’ll maximize the impact of the text and ensure viewers see something that will compel them to click.
    For instance, “Buy 1 Get 1 Free,” “Apply Now,” and “30% Off” are all eye-catching phrases that will warrant a second look and don’t take up too much space. That brings us to the next point: Choose only the best and most eye-catching text to add to your image.
    3. Choose eye-catching, impactful text.
    When adding overlay text to your Facebook ad, be sure to choose a line of text that will 1) Catch your target audience’s attention and 2) Hint at the value they’ll extract if they click through to your offer.
    In the body of the ad, you can go into greater detail about your product or offer. But in your image, include only the text that will help someone decide whether they want to read more.
    4. Use an alternative text overlay tool to see your text-to-image ratio.
    While Facebook’s text overlay tool is no longer available, you can use an alternative that mimics Facebook’s original tool. We recommend trying these:

    No Limit Creatives Text Overlay Tool
    Social Contests Text Overlay Tool

    They’re virtually identical in functionality, so simply choose the one that’s most convenient for you and your browser.
    To use them, upload your image and select the squares that have text. On the right-hand column, the tool will tell you whether you’re above or under the 20% text-to-image ratio. That way, you know for sure whether you’ve added too much text to the image.
    5. Take advantage of a grid to align the text.
    In a free tool such as Canva, you can typically overlay a grid over your design as you’re creating it. Simply go to Elements > Grid and scroll until you find a grid that best works for your design. (Be sure to lower the transparency of the grid so you can see your ad beyond it.)
    Use the grid as a guiding tool for aligning your text and ensuring it doesn’t take up too many boxes. If your grid has nine boxes and one line of text takes three boxes horizontally, then you know that the text is too big. If it only takes up one box, it might be too small.
    Without a grid, you might lean on gut feeling only — and while your gut feeling can be of great help, it’s best to approach text overlays with as much exactitude as possible.
    The 20% Rule Will Help You Create Better Facebook Ads
    While Facebook no longer requires advertisers to adhere to the 20% rule, it’s still a valuable guideline for adding text to your Facebook ads. Keep text to a minimum and you’ll ensure your Facebook ad packs as much impact as possible, significantly boosting your ROI and encouraging viewers to engage with your brand.
    Editor’s note: This post was originally published in June 2019 and has been updated for comprehensiveness.

  • Top Ten Gems of Salesforce Lightning Experience Winter’22 Release!

    With each new release, Salesforce is adding tons of new functionalities to Lightning Experience. Which make you more productive and help you to provide a better customer experience.  Currently, the Winter’22 release is available under the pre-release program. On the and 27th of August, Sandboxes will be upgraded, as a result, your organization will get the look
    The post Top Ten Gems of Salesforce Lightning Experience Winter’22 Release! appeared first on Automation Champion.

  • How Team Collaboration Can Enhance The Customer Experience

    As marketers, we tend to focus on supporting customers up to the point of sale but then pass the customer experience baton to other teams once a sale is complete. This is a missed opportunity to not only drive more sales but enhance the overall customer experience and foster ongoing customer loyalty throughout their entire journey. Here are three recommendations based on company’s experience and interactions with brands:
    Work together to create a consistent experience across all interactions and channels.
    Errors and issues are inevitable — it’s how you jointly handle them that makes all the difference.
    Investing in the right tools can make all the difference.
    It’s very expensive to retain existing customers, but even more costly to acquire new ones. The smart money is spent on ensuring a positive and consistent customer experience across all channels so when something does go wrong, it’s an opportunity to deepen the relationship. Source: https://www.forbes.com/sites/forbesagencycouncil/2021/08/12/how-team-collaboration-can-enhance-the-customer-experience/?sh=349ceab168c7
    submitted by /u/vesuvitas [link] [comments]

  • Facebook Page vs. Website: Which One Should You Pick?

    Not sure if your business needs a Facebook page or an official website? Learn six reasons why having a Facebook page only is likely a bad idea.

  • Customer Experience: How to maximise customer loyalty?

    https://www.mask-panda.com/customer-experience-maximise-customer-loyalty/ An unmistakable customer service strategy is made out of steps that are easy to comprehend and speedy to carry out. It gives everybody in business their tasks with regards to giving an excellent customer experience. Solid customer service in Australia gives clear responsibility to each division, group and staff member, helping every individual from staff see precisely what their job is and how they can add to the customer experience and contribute to the company to take a customer-centric approach.
    submitted by /u/protopartners [link] [comments]

  • The inevitable decline of fully open platforms

    The spammers have found Substack.

    There’s a long history of useful tools on the internet attracting selfish con men.

    Substack is a platform for bloggers who want paying subscribers. They’ve done the technical work and quiet lobbying to get past the promo folder and the spam filters, and as a result, a blog on Substack is going to reach more people and come with a veneer of respectability.

    One option a company with a useful network has (whether it’s an email platform or a social network) is to curate what they feature. They’ve built an asset and that asset goes up in value when it attracts thoughtful users.

    The other option is to believe that ‘open’ is the answer, the more open the better. As we learned when we launched Squidoo a decade ago, it rarely is. People in disguise don’t make good neighbors. A fully open platform inevitably attracts selfish jerks, who, without curation, begin to degrade the very asset that made the platform appealing in the first place.

    Wikipedia used to be fully open, but persistent graffiti on useful articles meant that serious users were spending most of their time fixing what shouldn’t have been broken. Now, you have to earn the right to do certain edits to certain articles.

    The tension is simple: If a platform is carefully vetted and well-curated, it meets expectations and creates trust. If it’s too locked down and calcifies, it slows progress and fades away.

    Radio, TV and magazines have always been curated. Even the letters to the editor are read by someone before they’re printed. The magazines that went to the web and let just about anyone write on their sites ended up with sites that just about no one trusted.

    Too much curation stifles creativity, opposing viewpoints and useful conversation. But no curation inevitably turns a platform over to quacks, denialists, scammers and trolls.

    Over time, the value of a uniform, a brand or a platform is defined by the worst people who wear it or use it.

    Trust and attention are in a long dance, but only trust wins in the long run.

  • Learning from the global economic crisis: an interview with Eliot Heilpern

    CXM had the pleasure to talk with Eliot Heilpern, the Partnership Director and Co-Founder of The Payments Business, about the global economic crisis. We have dived deep into the consequences of the recent financial crisis of 2007 and 2008, disruptions caused by the pandemic, and behaviours that emerged as necessary for both economic and societal…
    The post Learning from the global economic crisis: an interview with Eliot Heilpern appeared first on Customer Experience Magazine.

  • How Glow Recipe Pivoted From a Curation Site to a Beauty Product Brand

    Did you know the current U.S. cosmetics market is worth over $95 billion? 
    With the fast growth of the cosmetics industry, it’s become competitive and saturated — especially for startups.  This industry can be even more challenging to break through when you’re trying to sell a product that you’re audience might be less familiar with.
    With this in mind, Glow Recipe, founded by Sarah Lee and Christine Chang, aims to bring U.S. awareness to Korean beauty (or K-beauty) trends, as well as its own lines of natural, fruit-based cosmetic products. 

    But, before Glow Recipe sold thousands of cosmetic products and built an audience of more than 1 million social media followers, it actually started as a simple product curation site aiming to highlight other K-beauty brands. 
    In a recent episode of The Shake Up, Alexis Gay and Brianne Kimmel sat down with Co-CEOs Sarah Lee and Chang to learn how they built a well-known beauty brand and positioned their products for the U.S. and other global markets.
    Below are just a few great highlights from the episode, as well as an audio player so you can listen while you read.

    Glow Recipe Highlights
    How and Why Glow Recipe Began With Curation
    [00:18:54] Gay: It seems to me like through the work of several companies, but particularly Glow Recipe, Americans are increasingly aware of K-beauty and the philosophy behind it. … I’m wondering if you could just tell us a little more. What are the actual key markers of K-beauty?
    [00:19:17] Chang: The whole catalyst for us starting this was actually the realization that there was a burgeoning interest in Korean beauty at the time. This was all the way back into 2014. We were also seeing not only consumers but also global companies looking to Korean manufacturers and Korean labs for the latest innovations and skincare, ingredients, and technologies.
    … We were also seeing that Korean beauty articles … were very focused on [K-beauty] as a 10 to 15-step regimen. … It would almost be a little — in terms of content — too clickbaity, versus really getting at the heart of the matter, which is that Korean beauty is about a philosophy. … It’s something that we ourselves learned at our mothers’ and grandmothers’ knees growing up.
    We both have these amazing memories of … our grandmothers using watermelon rind and rubbing that on the skin to suit heat rash, or our mothers just marching over to the pantry. And I know Sarah’s mother — one of her favorite ingredients was cucumber slices. Or my mom would like to use greater potato and [00:20:30] just that holistic very easily, the accessible approach to natural ingredients, incorporating that into your self care routine. We would very often mask together with our moms while watching TV. And it wasn’t a chore. It wasn’t an arduous 15 step thing you had to get through.
    [00:22:19] Kimmel: Can you tell us a little bit more about that evolution from becoming the trusted source in your friend group for K-beauty products to then curating this amazing new experience that turned into an amazing community in a very big market.
    [00:22:45] Chang: We flew over in 2014 to Korea without so much as a website to get some brands on board. And we pounded the pavement to find these brands that many of which we’re still very close to today. … The commonality was that they were all helmed by really passionate brand founders that had unique products, really clear product formulation philosophies, and we felt like these were the brands … that needed to be introduced to the U.S. and other global markets — because of the sheer astounding innovation, beautiful textures, and ingredient stories we were seeing. … After a lot of convincing … We were able to get eight or nine brands on board.
    … On that trip, we kicked off our site right away. … There were a lot of mishaps along the way. I cringe a little bit when I see the early iterations of our site, because at the time you were like, “Hey, it looks great.” … Now, looking back on it, there were some clear optimization opportunities, but it was so fun.
    … Every day, we were making emails ourselves. We were cold calling journalists ourselves. We were figuring out the social media content. … It was a lot of scrappiness, but also we really enjoyed it because we knew each and every step we were taking was getting us closer to our goal of bringing K-beauty philosophy to the wider audience and the way that we thought was right.

    … We knew that eventually, we would have to take that step ourselves because we ourselves had that formulation philosophy internally that we wanted to really materialize and manifest through, through our own brand and the right timing for that eventually came. So a couple of years after launching RSP as a curation site, we launched our own in-house food-for-skincare brand that you see today, and on the shelves at Sephora in mid-2017. … And that was … a very close partnership with the retailer to make sure that we were successful in launching the brand.
    Why Glow Recipe Pivoted from Curation to Product Creation
    [00:26:29] Lee: I think the first reason why we started as a curation business model was because we wanted to give the platform and the opportunity to these brilliant founders and brands to go global by providing the content and education and marketing.
    … Once we were able to gain that credibility in the market, I think that’s when we needed to really think about what we wanted to do as founders.
    … What we wanted to do was combine those [Korean beauty] tenants and create our own brand because we didn’t really think that all of the influx of Chinese and Korean beauty innovations were fully understood by the American consumer. We felt the urge to break down that barrier and create our own brands that are actually much simpler.
    [00:28:12] Chang: With Glow Recipe Skincare, it just felt right. Our community could not get enough. People were DM-ing us, our brand, our, our personal Instagrams nonstop asking about … the next draw, product suggestions, ideas. There was just so much passion and buzz around this brand. And we knew that we had struck a chord with it because it was this balance of — yes — Korean beauty philosophy, but also results. …
    Also, [one thing that drew audiences was] the fact that we were speaking about fun skincare. For the longest time, I think skincare had been really dominated by a lot of very clinical brands. … Of course, so many brands that are in that space are also really amazing. But I think that sense of sensory reality — that extra moment that touch that made your self-care routine that much more special — all of this was really, really appreciated and we felt like it was ours. [It was] lmost our dutie to the community to make sure that we were giving them what they wanted.
    How Glow Recipe Maintained Brand Relationships
    [00:29:45] Kimmel: How did you think about … the early community that you had built around curation. Were there specific ways that you were able to learn from those founders or continue to build a relationship with them once you made the transition from curation over to Glow Recipe?
    [00:30:12] Lee: some of the founders from the curation brands are still our friends to this date. So there is a lot of synergy that comes from that because we can always pick up the phone, call them, and ask them for opinions about certain things.
    … We’re both brand builders and creators, right? So we share so much in common. We terminated our curation business model, but the relationships and the friendships continued to this day. We still touch base with them once in a while, make sure that if they have any questions around navigating the U.S. market, we’re there for them because we want everyone to succeed at the same time.
    … When we were transitioning to a creation business, we were not only giving them connections to the networks that we had with the retailers. But, we were asking our customers to not forget about these products or brands. We were giving them site links to those products to continue to shop them because we curated them for a reason.
    Why Marketing Product Differentia is Key
    [00:31:40] Gay: Did you ever have any doubts at that time that this was the right move, or were you 100% confident? 
    [00:31:53] Chang: I don’t think we had doubts per se, but then it’s really hard to gauge the level of success a brand will have. There are so many brands in the industry. We’ve had many conversations with many people in the industry about how saturated the market is. So each and every brand that comes into existence needs to have a real point of difference and a real reason. I think with Glow Recipe Skincare, we were able to really distill some of those personal experiences, those personal passion points into the brand.
    … How do we provide products that are different and really add value to [the customer’s] routine when they buy it and make it part of their skincare wardrobe? That perspective, I think, has continued to serve us. And it goes back to those early days where we ourselves were answering every single customer email and writing notes to every single person who purchased from our site.

    Balancing Community and Product Management
    [00:33:32] Gay: I’m wondering how you balance keeping that customer-first, community-first mentality with some of the less glamorous aspects of creating a product.
    [00:33:46] Lee: We’re first-time entrepreneurs. One of the things that we’ve learned, are still learning, is how do we balance everything when we have to oversee everything as founders and co-CEOs. I think the great benefit that we have today is that we have such an incredible, talented team. … I can say with confidence, that they just understand the social space. A lot of our team members are actually relatively young and very plugged into TikTok. So they just have their ears and eyes on the … social media landscape in realtime. Because of that, we’re able to not only react quickly, but proactively share what we have going on transparently with our community.
    … That communication aspect, but also the decision making internally for the business has been really instrumental. … We think of every team member as a content creator. When we hire people, we always ask about their storytelling aspect, or photography skills.
    … And we often have brainstorm sessions with our team members, just tasking people to think about a challenge that we’re facing, whether it’s a marketing initiative or a new campaign idea where we’re stuck and we want everyone to contribute,
    Chang and Lee’s Top Leadership Challenges
    [00:37:49] Alexis Gay: What keeps you up at night? What’s hard right now. What challenges you as co-CEOs?
    [00:38:06] Lee: It’s a really timely question because there are some key challenges that we’re facing today where, as a company, we’re very rapidly growing. We’re very grateful for that, but that comes with a challenge around how we can make sure that everyone stays motivated and our culture is maintained.
    … I think any entrepreneur can relate with something like this. Cause at any point of your entrepreneurial journey, your team pretty much makes up most of what makes a success or not. … I think people s everything. And so we’re trying to figure out how to, you know, hire because we do need to have at least 10 people more on our team and the next few months.
    [00:38:52] Chang: We do have a lot of brainstorm sessions because the team is full of ideas and we love having those creative conversations and just really giving everyone an opportunity to voice their thoughts and opinions.
    … Going forward, it’s really up in the air, right? Because is that day in the life going to take place at an office, is it going to continue to be worked from home? These are questions I think every founder, every company owner’s, grappling with as we move toward getting out of the 100% work from home time that we all had to be in.
    To hear the full podcast, as well as other episodes, check out The Shake Up on the HubSpot Podcast Network. 

  • Webinar Landing Page 101: How to Convert More Visitors Into Email Leads

    To ensure the success of your webinar, you must get as many people as possible to sign up for it.  The more people that sign up to attend your webinar, the more people you have to add to your email list and introduce your product or services to. Which is why it’s crucial you put…
    The post Webinar Landing Page 101: How to Convert More Visitors Into Email Leads appeared first on Benchmark Email.