I want to discuss companies’ and customers’ pains with the loyalty programs. Now I’m working on a win-win solution for both of them. Pain #1 How many plastic loyalty cards do you have? On average one customer has about 15 cards and tends to increase. They don’t fit any wallet, so the customer rarely cares about all of them. But customers still want to have and use discounts, bonuses, etc. Pain #2 Some companies can use a phone number when customers forget a plastic card. But imagine, you wait in a queue while the cashier types manually every customer phone number, pronounced loudly. It takes about 10-20 seconds, while the scanner beep takes less than 1 second. It slows down a queue and makes the customer wait. Waiting customer easily turns into a lost customer. Pain #3 Mass mailing. Promotions Tab of email clients becoming almost like the SPAM folder. Customers rarely look there. About 80% of emails stay not opened. When customers make the decision where to shop or have dinner, they need to quickly overview all propositions and discounts. Moreover, mass mailing is not free for companies. Pain #4 Privacy and security. To obtain a loyalty card person must fill the form and disclosure a phone number, email, full name, sometimes age, etc. 15% of customers refuse the card because it is time-consuming or disclose their personal data. Pain #5 “Wallet apps” Companies still produce plastic cards that customers do not carry with them. Customers fill out a form to obtain a card. They open the “wallet” app to add a card, but it does not work with all cards. It requires extra work from the company to make it possible. It frustrates customers when it fails. Pain #6 Multilingual customers. What language to prefer when you email customer? I have a solution for these pains. Recently I launched MVP beepbell.com Clients get a phone app with a universal barcode card and a newsfeed with discounts, bonuses, etc. Companies get an alternative to plastic cards and mass mailing. Move over, companies can send localized messages to their clients. It is 100% FREE for Customers forever. Companies pay 0.01$ per message. But, there are 1000 FREE messages each month. I want to make this product useful and effective. I will be grateful for any opinion. So, let’s discuss it.
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Author: Franz Malten Buemann
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I launched MVP to solve loyalty program pains
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Can and Should You Advertise Your Brand on Discord?
Emerging platforms provide a unique opportunity for marketers. While it’s important to try new things in your marketing, is it worth trying new things if the platform is still so new that you don’t know if you’ll find success? For example, the once dismissed TikTok is now a social media channel with immense value for all different kinds of businesses.
Discord is now an emerging platform posing the same questions as TikTok once did. Many marketers are unsure how it works and whether it makes sense to leverage the tool as an experimental strategy.
If you’re curious, this post will explain what Discord is, whether it makes sense to join the platform, and how to market your brand or business if you do.What is Discord?
Discord is a voice and chat platform where users join conversation servers, sometimes through exclusive invites, and talk to other members about niche topics. Initially launched in 2015 for gamers, it has since grown to house a diverse group of users, from influencers to content creators to businesses using the platform as an alternative to Slack and Microsoft Teams.
Considering that it has experienced considerable growth and now caters to various groups, it makes sense that marketers may be curious about joining the platform and seeing if it can help them meet their marketing needs.
Can you advertise on Discord?
Yes, and no.
There are no native advertising tools that you can find on other social media platforms like Facebook or TikTok, but you can still advertise your business organically through community engagement; “Brands can authentically engage with consumers on Discord by leveraging what is already appealing about Discord to consumers — forming relationships around common interests and having discussions in real-time,” said Jesse Nicely, VP and group strategy director at Cashmere Agency, to Marketing Dive.
Which brands should use Discord?
Most businesses can benefit from using Discord, but the benefits are significant for those looking to create an always-on, engaged community of like-minded people that are interested in what your business has to offer.
Kenny Layton, Discord’s Head of Talent Partnerships, said to EDM.com, “We like to call ourselves the 24-hour diner of the internet, where communities can just come and hang out with each other at any time they want.” While it is possible to create a community on other social channels, most people follow a wide variety of accounts, creators, brands, etc., but your Discord community is focused solely on your business.
Brands that are interested in learning more about their audience should also consider using Discord; “A lot of the time with artists they’re always having to guess what the fans want or are thinking…there’s no better way to know what your fans want than to have them tell you. That can inform…marketing and advertising spend. That data is valuable,” says Brian Barnett to EDM.com.
However, as mentioned above, it is an emerging platform. There are no specific tools for advertising your channel, but, again, it can help you create relationships with your audience, which is a driving factor of customer loyalty.
If you’re interested in leveraging the platform, let’s discuss the different ways you can promote your brand on Discord.
How to Promote Your Brand on Discord
Build your own community.
The best way to promote your brand on Discord is to build a business-specific community server, along with different related channels for conversation. You can then invite users to join, have them find you organically through browsing the platform, or promote it on your other social channels and in marketing materials.
Marques Brownlee, a technology YouTuber, has a Discord community channel called the MKBHD. His community centers around discussions of his content, like podcasts and new videos, but he also created additional channels to promote different topics of conversation, as shown in the image below.Music streaming service Spotify also has a Discord community that features the channel #listeningparty (shown in the image below). Active users can share links to playlists they’re currently listening to, and voice chat about the music.
Within your community, you can further promote your brand by sharing links to your external social profiles, as beauty brand Starface has done for their Twitter account in the image below.
In addition to advertising your business, you can also use Discord as a tool for customer service by creating specific channels to house answers to frequently asked questions, or where users can ask questions and get answers from you or other active community members.
When you create a community, you can also set rules to ensure that everyone is respected and welcomed and designate moderators to patrol the channel to ensure rules get followed.
Join communities and servers relevant to your business offerings.
Another way to promote your business on Discord is to join other channels or servers relevant to your business and engage in conversations. Most channels are moderated, but you’ll likely be allowed to share links to your content, like high-quality blog posts that help you to draw in new users.
Can and Should You Advertise Your Brand on Discord?
Nicely said, “Discord’s fast-paced nature makes it fertile ground for emergent culture and trends, and allows brands the opportunity to constantly engage with consumers on interesting topics.”
While the platform doesn’t have the built-in advertising features on other channels, it can be extremely useful for marketers looking to build a community of like-minded users who enjoy your business and want to engage in conversation. However, as noted before, Discord is still an emerging platform for marketing, so it can be challenging to get your foot in the door or see immediate success.
If you take the time to create a unique Discord community with different channels for conversation, engage with users in your community, and you provide them with high-quality content that they enjoy, you’ll likely find yourself with an active channel that teaches you more about your audience. -
Organic Marketing vs. Paid Marketing: Everything You Need to Know
Have you ever heard of the law of attraction? It sounds ‘woo-woo’ but stay with me here. It’s a philosophy that means we can attract into our lives whatever we’re focusing on. More simply put, positive thoughts will naturally bring positivity your way.
Organic marketing works similarly. The goal is to naturally attract your audience to your brand or business. But how do you do that?In this post, we’ll go over what organic marketing is and how it’s different from paid forms of marketing.
The main goal of organic marketing is to increase brand awareness and build a connection with your audience, whether through educational or entertaining content. Of course, as a business, you’ll need multiple ways to attract leads and convert users. Organic marketing is just one way to do that (paid marketing is another, which we’ll dive into below).
With organic marketing, you can attract visitors to your site, who will hopefully convert to paid customers eventually. The goal is to keep your business top of mind when it comes time for a consumer to make purchasing decisions.
Additionally, organic marketing impacts your paid marketing efforts because if someone organically comes across your website, you can retarget them later with paid ads (on social media, search engines, etc.).
Ultimately, the goal of organic marketing is to drive traffic to your site. While you’ll use social media channels, the best place to spend your time with organic marketing is SEO. In fact, SEO drives 1000%+ more traffic than organic social media.
To measure the effectiveness of your organic marketing efforts, you’ll look at which content is driving the most traffic to your site, leads generated from those campaigns, and which channels drive the highest amount of high converting traffic to your site.
Organic Marketing Examples
Before we dive into the differences between organic and paid marketing, let’s look at some examples of organic marketing:Unpaid social media posts on Facebook, Twitter, Instagram, Snapchat, Pinterest, Tik Tok, etc.
Blog posts (this very post you’re reading is an organic marketing effort)
Guest posts
User-generated content
Email newsletters
SEO
Online PR and link generation
YouTubeNow, let’s learn a little bit more about inorganic, or paid marketing.
Inorganic marketing strategies include paid search ads, paid social media ads, sponsored posts, display ads, video ads on YouTube, etc. With paid media, you can micro-target your ideal audience and reach people who might never have heard of your business otherwise.
While organic marketing is more like word-of-mouth marketing, paid marketing is similar to sales-focused marketing. The goals for the two are very different. One is to attract audiences and increase brand awareness and the other is to convert audiences on a specific campaign.
You’ll measure the success of paid marketing through return on ad spend (ROAS), driving impressions, achieving high conversion rates, etc.
Now that we know more about the differences between organic and inorganic/paid marketing, let’s dive into how to build an organic marketing strategy.1. Analyze your current traffic habits.
To build an organic marketing strategy, you should analyze your audience’s current traffic habits on your site and then compare them to your ideal audience.
First, it’s important to know where you get the most organic traffic currently. Is it from your YouTube channel, blog posts, or email newsletters?
Then, think about how your ideal audience usually discovers a business like yours. Do they rely on industry publications, social media, or review sites?
It’s important to understand what type of organic traffic that your target audience is consuming so that you can create that content. Additionally, you need to understand what organic traffic is already working for your business so you can continue creating that content.
Organic marketing only works when you truly understand your audience and what they want to see.
2. Create content.
Once you know which channels you want to focus on and where your target audience spends their time online, then it’s time to start creating content. However, before you can just create content, you need to brainstorm the types of content assets you want to create and build a list of several ideas.
For instance, if you want to focus on blogging, do your keyword research and competitor analysis, and then build a list of keywords you can create posts around. Then, you can start creating content.
However, if you want to focus on creating case studies or research, you’ll have to do first-hand research, and then decide how you’ll publish your findings.
Before you can create content, you’ll need to know which platforms and channels you want to focus on.
3. Optimize your content.
If you were to ask what makes organic content work, the answer would be SEO. You’ll want to optimize all your content so that it will show up on search engines and social media platforms. For example, the strategies might be similar, but you’ll optimize your blog content, video descriptions on YouTube, and social media posts.
To optimize this content, usually, the strategies involve incorporating keywords into your content, having a great design, and using metadata to let search engines know what your content is about.
4. Evaluate and improve.
Lastly, the key to any organic marketing strategy is to evaluate and iterate. You can use tools, like HubSpot’s SEO marketing software to plan your SEO strategy, optimize your content, and measure real return on investment.
This type of software will help you measure and keep track of your KPIs so you can see what’s working and what isn’t.
Organic marketing is all about bringing people to you, instead of reaching out to people via paid methods. With organic marketing, you’ll create several types of content to keep people engaged and interested in your brand. When it comes time to make a purchasing decision, they’ll think of you first. -
3 Key Strategies For Call Center Customer Service
Your call center’s customer service strategy dictates customer loyalty, agent satisfaction, and company growth. No matter what product or service you offer, your approach needs to be nothing short of “customer-obsessed.”
Knowing exactly what your customers want and don’t want will help you to maximize your call center’s customer care, leading to growth and revenue opportunities for your business. In fact, customer service is now seen as one of the main growth drivers for businesses, alongside sales and marketing.READ THE FULL GUIDE:
Creating a Customer Service Strategy That Drives Business Growth
(It’s 100% free, we promise.)Here are 3 key strategies that all call center leaders should include in their customer service strategy:
1. Set clearly defined customer service goals.
The right goals can help motivate your team members. Clear expectations and targets help guide agents so they can all handle customers in a consistent manner. But, it’s up to management to ensure agents are aware of the company’s goals, including their mission and values. Setting clearly defined and measurable goals should be part of any call center’s customer service strategy.
A company’s mission statement summarizes its goals and values. Agents should know and see your mission statement in plain sight, and understand how it should manifest within customer interactions.
Performance goals should be clear, measurable, and realistic. Call center SMART goals are a great way to help team members drive customer satisfaction. SMART goals are specific, measurable, attainable, relevant, and time-bound.
Moreover, goals should be adjusted to meet changing customer expectations and demands. Make sure you listen to your customer feedback and make changes as necessary.As a call center, your main obsession should be your customers—their expectations, habits, and desires. Learn more about how you can make your customer service strategy #customerobsessed. https://bit.ly/3hl8EHVClick To Tweet
2. Optimize and automate your processes with technology.
The bar for customer service is higher than it was even just 10 years ago. Technology improves customer experience, and customers know it.
A Salesforce survey of 8,000 customers, both individuals and businesses, showed that 75% of customers expect companies to use technology for better customer experiences. Plus, 67% of customers believe that a company’s technology use reflects their general operations and perception.FACT:
Call-back technology is quickly becoming an industry standard for call centers. Its ability to lower call spikes and improves customer experience and agent experience makes it an indispensable tool!As a call center leader, your best customer service strategy is to optimize and automate your processes with new call center technologies. Set aside a portion of your department budget for experimental initiatives. Use this budget to test out different tools and technologies.
In the long run, this approach will let you explore different ways to streamline your processes, improve the customer experience, and maintain your bottom line. The key here is to ensure the technology you adopt brings you proven value. Call center agents make up your customer service team, so they must have the tools they need to satisfy customers.
For example, Fonolo’s Visual IVR allows call centers to schedule customized call-backs to customers on various communication channels—phone, web, and mobile. The returns on investment are significant: boosted sales, improved customer satisfaction, decreased abandon rate, and more.DID YOU KNOW?
Fonolo’s Visual IVR and Voice Call-Backs helped this company increase its revenue growth by $10 million.3. Make data-driven decisions to refine your strategy.
There are so many tools and resources out there to help call center leaders improve their operations and team performance. Standard call center metrics — such as CSat score, Average Handle Time (AHT), abandonment rate, first-contact resolution, and occupancy rate — create a strong foundation so you can optimize and measure your customer service strategy.
Customer feedback is another indispensable source of data. Offer your customers a satisfaction survey and encourage them to voice their concerns or praise. As call center leaders, you should always review any customer feedback to help you refine your strategy. By using customer feedback to update your customer service strategy, you ensure that it stays fresh and matches your customers’ needs.READ THE FULL GUIDE:
Creating a Customer Service Strategy That Drives Business Growth
(It’s 100% free, we promise.)
The post Blog first appeared on Fonolo. -
[PRODUCT HUNT] The Full Guide to Customer Health Scores
Dear all! At #Custify, we know how important #AccountHealth is for business. So we’ve put a lot of effort into creating a comprehensive guide on #CustomerHealth. Today we launched it on #ProductHunt and we could use all the help we can get to reach as many #SaaS businesses as possible. It would mean a lot to us if you could support us by upvoting & joining the discussion here 👉 https://www.producthunt.com/posts/the-full-guide-to-customer-health-scores Thank you!
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Appropriate risk
We talk about risk like it’s a bad thing.
But all forward motion involves risk. You can’t find a risk-free way to accomplish much of anything.
Appropriate risk has two elements:
The odds of it working out are commensurate with the benefits.
The consequences of being wrong don’t eliminate your chance to try a different path next time.We don’t try something simply because there’s no downside. Instead, we intelligently choose projects where the downside is understood and the work is worth doing.
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Are you wondering, how to create the perfect Email Marketing Strategy?
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Fetal Bovine Serum Market Share, Trends | Forecasts to 2030
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Surgical Face Mask Market Size Global Forecast to 2030 | insightSLICE
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Cystic Fibrosis Therapeutics Market Share, Trends | Forecasts to 2030
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