Author: Franz Malten Buemann

  • Reconnect with the Trailblazer Community at Tahoe Dreamin

    For those that were able to attend Salesforce’s annual Dreamforce conference in person in San Francisco in September, the energy of the Trailblazer Community was undeniable. It demonstrated that a return to in-person community events while maintaining the appropriate safety protocols, is possible. Meeting up… Read More

  • When they ask you to lead, will you be ready?

    Akimbo, an independent B corp., continues to show us how cohort-based learning can change lives for the better. I hope you’ll check out what my friends at Akimbo are up to:

    The Early Decision Deadline is today, October 5th for altMBA’s January 2022 session.

    You’re invited to write and publish a book in the next six months. It works because you don’t do it alone. It’s the last day to join the current session of Writing in Community.Bernadette Jiwa’s breakthrough Story Skills Workshop starts next month, register by November 2nd.

    The Creative’s Workshop, which inspired The Practice is starting now—register by Oct 12th.

  • Turning CX Numbers into CX Insight

    Famous American computer scientist and mathematician Richard Hamming once said that “the purpose of computing is insight, not numbers.” That logic is difficult to argue against – and the CX industry is informed by numbers that are driving profound changes in how businesses (and the clients they’re interacting with) are behaving. In Five9’s 2021 CSI study, 30% of respondents stated that they’d walked away from a business they’d been loyal to because of a bad customer experience with the contact center. With numbers that scary, it’s obviously important for a business to pivot with speed and agility on the back of solid insight when required. Historically this has been a difficult, laborious, largely manual, and rigid process. Surveys, feedback, mystery shoppers/callers, spreadsheets, covert eavesdropping on customer interactions. Source: https://www.five9.com/blog/2021-turning-cx-numbers-into-cx-insight
    submitted by /u/vesuvitas [link] [comments]

  • What Is a Revenue Model?

    Deciding how you’ll generate revenue is one of the most challenging decisions for a business to make, aside from coming up with what you’ll actually sell.
    You want to ensure that you’re accounting for production costs, salaries for workers, what your consumers are willing to pay, and that you generate enough to continue business operations. You also want to make sure that your strategy fits with what you’re trying to sell.
    Various revenue models will help you set your business on the right path. In this post, we’ll outline what they are and how to choose the right one for your company.

    Revenue models are not to be confused with pricing models, which is when a business considers the products’ value and target audience to establish the best possible price for what they are selling to maximize profits. Once the pricing strategy is set, the revenue model will dictate how customers pay that price when they purchase.
    RevOps teams also use pricing models to predict and forecast revenue for future business planning. Knowing where your money is coming from and how you’ll get it makes it easier to predict how often it will come in.
    There are various revenue models that businesses use, and we’ll cover some below.
    Types of Revenue Models
    Recurring Revenue Model
    Recurring revenue model, sometimes called the subscription revenue model, generates revenue by charging customers at specific intervals (monthly, quarterly, annually, etc.) for access to a product or service. Businesses using this model are guaranteed to receive payment at each interval so long as customers don’t cancel their plans.
    Recurring Revenue Model Example
    Businesses that benefit from recurring revenue models are service-based (like providing software), product-based (like subscription boxes), or content-based (like newspapers or streaming services). Businesses you may be familiar with that use this strategy are Spotify, Amazon, and Hello Fresh.
    Affiliate Revenue Model
    Businesses using affiliate revenue models generate revenue through commission, as they sell items from other retailers on their site or vice versa.
    Sellers work with different businesses to advertise and sell their products, tracking transactions with an affiliate link. When someone makes a purchase, the unique link notes the responsible affiliate, and commission is paid.
    Affiliate Revenue Model Example
    Businesses you may be familiar with that use the affiliate revenue model include Amazon affiliate links and ticket promoting services. Influencers also use this model to advertise products from businesses and entice users to purchase them through custom links.
    Advertising Revenue Model
    The advertising revenue model involves selling advertising space to other businesses. This space is sought after because the advertiser (who is selling the space) has high traffic and large audiences that the buyer (who is purchasing the space) wants to benefit from to give their business, product, or service visibility.
    Advertising Revenue Model Example
    Various types of online businesses use this model, like YouTube and Google, and so do traditional outlets like newspapers and magazines.
    Sales Revenue Model
    The sales revenue model states that you make money by selling goods and services to consumers, online and in person. Therefore, any business that directly sells products and services uses this model.
    Sales Revenue Model Example
    Clothing stores that only sell their products in a storefront or business-specific retail website use the sales revenue model as they sell directly to consumers with no third-party involvement.
    SaaS Revenue Model
    The Software as a Service (SaaS) revenue model is similar to the recurring revenue model as users are charged on an interval basis to use software. Businesses using this model focus on customer retention, as revenue is only guaranteed if you keep your customers. The image below is the HubSpot Marketing Hub pricing page that uses the SaaS recurring subscription model pricing.
    SaaS Revenue Model Example
    Businesses using this revenue model include video conferencing tool Zoom, communication platform Slack, and Adobe Suite.
    How to Choose a Revenue Model
    Choosing a revenue model is entirely dependent on your specific business needs and your pricing strategy.
    There is no one-size-fits-all solution, and some businesses have multiple revenue streams within their revenue model. For example, if you use a recurring revenue model, you still may sell advertising space on your website to other businesses because you have a high-traffic page.
    There are some key factors to keep in mind, though:
    1. Understand your audience.
    When picking a revenue model, the most important thing to remember is the target market and audience your pricing strategy has identified. You want to understand their pain points and what model makes the most sense for charging them.
    For example, if you’re a service that sells meal kits, your target audience is likely busy and wants the convenience of food that is set up and easy to make after a long day. Using the recurring revenue model makes sense, as you’ll automatically charge them on an interval basis, and they won’t have to remember to submit payment — speaking directly to their desire for convenience.
    2. Understand your product or service.
    It’s also essential to have an in-depth understanding of your product or service and how your audience will use it. For example, if you sell shoes, your audience likely won’t need a new pair every month, so it may make sense to go with the Sales Revenue Model. Instead, your customers can come to you directly every time they need a new pair.
    Choose the Model That Best Fits Your Needs
    Ultimately, choosing a revenue model is centered around understanding what makes the most sense for what you’re selling and what makes the most sense (and will be most convenient) for the audiences you’re targeting.
    Take time to develop your pricing strategy, choose a revenue model aligned with it, and begin generating revenue.

  • 7 UI/UX Features to Implement in Every Salesforce Project

    User experience design for Salesforce is becoming an increasingly hot topic, with a brand new Salesforce certification to cement its importance. User experience can truly make or break a system, either facilitating success or preventing user adoption. In this article, we’ll explore 7 features to… Read More

  • How to Use Custom Settings in Salesforce Flows [Updated 2021]

    Custom Settings can be used within Flows to allow for updating constantly changing elements of a Flow without having to jump into Flow Builder. They can also be used to grant additional functionality to specific Profiles and Users. In this article, we’ll dig into how… Read More

  • Superfamous

    Among painters, poets, writers, actors, bloggers, directors, influencers, capitalists, fundraisers, politicians and singers, you’ll find a few who want to go all the way to superfamous.

    They understand that their work won’t reach every single human, it can’t. They’re okay with that. But they’d like to reach just a few more people than anyone else.

    Back when the New York Times bestseller list mattered, they worked to be on it. Not just on it, but on top of it.

    Back when 100,000 followers were seen as a lot on Twitter, they hustled to be in the top spot. And when it got to a million, then that was the new goal.

    Pop albums used to sell millions of copies. Now they sell in the tens of thousands. But one more than just about anyone else is enough (for now).

    The desire to be superfamous might come from a good place. The work is important, it deserves to be seen by more people. The work is arduous, and reaching more people with it feels appropriate. The work is measurable, and measuring better is a symptom of good work.

    Or the desire might come from the same drive that pushes people to do the work in the first place. Bigger is better, after all.

    The problems with superfamous are varied and persistent.

    First, it corrupts the work. By ignoring the smallest viable audience and focusing on mass, the creator gives up the focus that can create important work.

    Second, the infinity of more can become a gaping hole. Instead of finding solace and a foundation for better work, the bottomless pit of just a little more quickly ceases to be fuel and becomes a burden instead.

    Trust is worth more than attention, and the purpose of the work is to create meaningful change, not to be on a list.

  • Your Guide To Salesforce DevOps Success [LIVE SUMMIT]

    Organizations rely heavily on Salesforce as a business-critical system, so it’s more important than ever to ensure your development processes and overarching Salesforce strategy are correctly implemented to ensure reliability and accelerated business growth. Your Top 5 DevOps Summit Highlights  On October 14th, and back… Read More

  • What is the 5G impact on the retail industry?

    The rollout of 5G has the potential to transform the retail industry by ushering in a new era of connectivity and experience. Its advancements should alleviate many of the challenges that retailers have endured during the pandemic. By dramatically accelerating the speed of mobile networks, 5G paves the way for a dazzling array of innovations.  The network’s rollout will play…
    The post What is the 5G impact on the retail industry? appeared first on Customer Experience Magazine.