Author: Franz Malten Buemann

  • How to Use Custom Settings in Salesforce Flows [Updated 2021]

    Custom Settings can be used within Flows to allow for updating constantly changing elements of a Flow without having to jump into Flow Builder. They can also be used to grant additional functionality to specific Profiles and Users. In this article, we’ll dig into how… Read More

  • Superfamous

    Among painters, poets, writers, actors, bloggers, directors, influencers, capitalists, fundraisers, politicians and singers, you’ll find a few who want to go all the way to superfamous.

    They understand that their work won’t reach every single human, it can’t. They’re okay with that. But they’d like to reach just a few more people than anyone else.

    Back when the New York Times bestseller list mattered, they worked to be on it. Not just on it, but on top of it.

    Back when 100,000 followers were seen as a lot on Twitter, they hustled to be in the top spot. And when it got to a million, then that was the new goal.

    Pop albums used to sell millions of copies. Now they sell in the tens of thousands. But one more than just about anyone else is enough (for now).

    The desire to be superfamous might come from a good place. The work is important, it deserves to be seen by more people. The work is arduous, and reaching more people with it feels appropriate. The work is measurable, and measuring better is a symptom of good work.

    Or the desire might come from the same drive that pushes people to do the work in the first place. Bigger is better, after all.

    The problems with superfamous are varied and persistent.

    First, it corrupts the work. By ignoring the smallest viable audience and focusing on mass, the creator gives up the focus that can create important work.

    Second, the infinity of more can become a gaping hole. Instead of finding solace and a foundation for better work, the bottomless pit of just a little more quickly ceases to be fuel and becomes a burden instead.

    Trust is worth more than attention, and the purpose of the work is to create meaningful change, not to be on a list.

  • Your Guide To Salesforce DevOps Success [LIVE SUMMIT]

    Organizations rely heavily on Salesforce as a business-critical system, so it’s more important than ever to ensure your development processes and overarching Salesforce strategy are correctly implemented to ensure reliability and accelerated business growth. Your Top 5 DevOps Summit Highlights  On October 14th, and back… Read More

  • What is the 5G impact on the retail industry?

    The rollout of 5G has the potential to transform the retail industry by ushering in a new era of connectivity and experience. Its advancements should alleviate many of the challenges that retailers have endured during the pandemic. By dramatically accelerating the speed of mobile networks, 5G paves the way for a dazzling array of innovations.  The network’s rollout will play…
    The post What is the 5G impact on the retail industry? appeared first on Customer Experience Magazine.

  • 5 Quick SEO Tips You Can Implement Today

    SEO is a technical endeavor, making it seem pretty intimidating, but it doesn’t have to be. It’s also often considered a long-term strategy, one that you don’t see results from immediately. However, there are simple steps you can take today (yes, today) that will allow you to see pretty astonishing results in less time than…
    The post 5 Quick SEO Tips You Can Implement Today appeared first on Benchmark Email.

  • How to Use the Salesforce VLOOKUP Function

    Salesforce VLOOKUP is a lesser-known function but one that can be very useful when you need to enforce data quality or you need to allow a user without admin rights to make impactful changes. The Salesforce VLOOKUP function is very similar to that in Excel… Read More

  • The Key Difference Between Multivariate Testing & A/B Testing

    There’s seemingly no end to what you can test in your marketing — conversion rates, offer placements, and even which titles perform better. 
    There’s also no end to the type of test you can run, but two players take center stage: A/B and multivariate testing. Is there a huge difference between them, though? And will my results be affected if I choose the wrong one? 

    Yes, there is a difference, and yes, your results will be affected. Not to fear, though; in this post, we’re going to break down the difference between A/B tests and multivariate tests and tell you exactly when to use each, so your tests run smoothly and your inbound marketing can go from working pretty well to amazingly well. 

    The critical difference is that A/B testing focuses on two variables, while multivariate is 2+ variables. As the difference between both tests can be seen visually, let’s go over an example. 
    Multivariate vs. A/B Testing Example

     
    In the image above, the A/B test is simply two different versions of the same with minute changes, while the multivariate test looks at multiple different page elements (variables) in different positions on the page. 
    Given their differences, let’s learn more about each one and when to leverage each test in your marketing. 
    What Is an A/B Test?
    When you perform an A/B test , you create two different versions of a web page, and split the traffic evenly to see which performs better. The image below is an example of an A/B test.

     
    A/B testing is often done with two different variables, but there are A/B/C tests that test three different web page versions, an A/B/C/D test that tests four different web page versions, and well, you get the picture. In an A/B test, you can change any variable you want from page to page, and it is a testing best practiceto create two different pages for your test.
    When to Use A/B Testing
    Use A/B testing when you want to test two specific designs against each other, and you want meaningful results fast. It is also the correct method to choose if you don’t have a ton of traffic to your site as you’re only testing two variables, so significant data is not needed. 
    Advantages and Limitations of A/B Testing

    Advantages of a/b testing
    limitations of a/b testing

    Fewer variables so data is easier to track, and you can get a true sense of what works and what doesn’t. 
    The focus is on two single variables, so test results are hyper-focused and not generalizable.

    You can obtain results quickly
     

    When you perform a multivariate test, you’re not simply testing a different version of a web page like you are with an A/B test. With this process, you’ll get an idea of which elements on a page play the most significant role in achieving a page’s objective. 
    The multivariate test is more complicated and best suited for more advanced marketing testers, as it tests multiple variables and how they interact with one another, giving far more possible combinations for the site visitor to experience. 
    When to Use Multivariate Testing
    Only use a multivariate test if you have a significant amount of website traffic. If you do have a lot of site traffic, the following use case is if you have pages that contain several different elements, and you want to understand what would happen if you made significant changes to the features on the page, like their placement.
    Advantages and Limitations of Multivariate Testing

    advantages of multivariate testing
    limitations of multivariate testing

    It helps you redesign site pages to have the most impact.
    Requires significant site traffic since you need enough data to test all variables accurately, and not all businesses have this traffic.

    Results are significant because multivariate testing requires considerable website traffic.
    Is a rather advanced and involved marketing process.

    You can extrapolate results because multiple variables are being tested, and you have significant data points.
     

    This is a tricky concept, and a visual usually helps clarify complicated ideas. The image below is an example of a multivariate test. 

    Just remember that for multivariate and A/B tests to give meaningful results, it’s not enough to have site traffic overall — the pages you’re testing also need to receive substantial traffic! So make sure you select pages that people can find and regularly visit so your test yields some data to analyze.

  • Quality Score: Why It Matters and 6 Steps to Improve It

    Running an ad campaign is no small feat. From narrowing down your target audience to designing your landing page, there are many pieces to the puzzle.
    Once you put in all that work, you want to make sure your ad is ready for bidding. Google Ads helps advertisers ensure their ad quality is high by assigning them a quality score.

    Not sure what that is? Let’s cover what a Quality Score is, how to see it in your account, and how to improve it for your next campaign.

    Google wants to match users to the most relevant ads because they only make money when users click the ad. So, if they consistently show low-quality ads, they won’t earn as much.
    To determine an advertiser’s Quality Score, Google looks at how other advertisers have performed in the last 90 days for the exact same keywords. If there isn’t enough data gathered in that time frame, there will be no score displayed.
    Does your Quality Score affect ad rank?
    In the bidding process, your Quality Score is not considered by Google’s algorithm. Your Quality Score can signal how your ad will rank but it’s not a direct input in the auction.
    However, there is a non-direct link between your Quality Score and your ad ranking. If you have a low Quality Score, that suggests that your ad doesn’t provide a good user experience. As a result, your ad may not rank well.
    Think of the Quality Score as a diagnostic tool you can leverage to create a more relevant and useful ad for your target audience.
    Now that you know how it works, let’s talk about the three components that make up your Quality Score.
    Quality Score Components
    In the past, the QS was a clickthrough rate (CTR) predictor. Before assigning Quality Scores, Google used CTR to weed out ads that were irrelevant or ads that should have a higher cost-per-click (CPC), according to the Search Engine Journal.
    Today, the expected clickthrough rate is still one component of the Quality Score. It refers to the likelihood that your ad will be clicked once seen. Here are two additional factors that influence your Quality Score:

    Ad relevance – How relevant your ad is to the keyword or ad group based on the user’s intent.

    Landing page experience – How useful your landing page is once users click on your ad.

    For each component, you’ll get a subscore: below average, average, or above average.
    Despite popular belief, your Google Ads history also has no impact on your Quality Score. Here are additional factors that are not measured in your Quality Score:

    Devices used in search
    Time of day
    Ad extensions
    Location of user

    Why Your Google Ads (formerly Adwords) Quality Score Matters
    The biggest reason to pay attention to your Quality Score is cost: The higher your Quality Score, the less you’ll pay per click. And that comes straight from Google.
    Even if there’s low competition for your keywords, you may still end up paying close to your maximum CPC if your ad quality is low.
    With this in mind, it’s in your best interest to ensure your ad meets Google’s standard of quality.
    From a value perspective, your Quality Score can help you optimize your ad for better performance.
    Knowing where you fall in each component allows you to ensure users enjoy every stage of the ad experience, from seeing your ad to landing on your LP.
    For instance, your Quality Score could reveal that ad relevance is above average but your landing page is below average. From there, you have clear direction on what to focus on to improve your ad quality.
    If you want to see past Quality Score stats for a specific reporting period, you can select one of the following and click “Apply.”

    Quality Score (hist.)
    Landing Page Exper. (hist.)
    Ad Relevance (hist.)
    Exp. CTR. (hist.)

    1. Review your Quality Score components.
    The first place to look when attempting to increase your QS is your Google Ads account. Where do you fall in expected CTR, ad relevance, and landing page?
    If you have “average” or “below average” listed for any category, those are the elements you want to tackle first.
    While they all play a role in your score, working on your CTR or LP has twice the impact as working on your ad relevance, according to Search Engine Land.
    But this doesn’t mean that you shouldn’t care about your ad relevance score, you may just want to focus on those two first and then tackle ad relevance.
    2. Tweak your keywords.
    If your ad relevance score is low, there are a few things you can do to improve it.
    The first is making sure the keywords in your ad group are relevant and all follow the same intent.
    For instance, say you have these two versions of an ad group:

    1st – Puzzles, puzzle games, kids games, children’s puzzles, puzzles online, online puzzles to solve

    2nd – Children’s puzzles, puzzles for kids, puzzles for 3-year-olds, puzzles for 5-year-olds

    The first ad group is scattered – it has broad terms like puzzles as well as specific terms related to the type of puzzles as well as online puzzles.
    The second group on the other hand keeps the ad group focused on puzzles for children. It’s likely that if a user searches any of these terms, the intent will be the same whereas, in the first group, the ad may not be relevant.
    The second thing you’ll want to do is have a negative keywords list. This will prevent your ad from showing up for keywords that have a different intent than your ad.
    3. Check your site speed.
    Site speed can greatly affect user experience. If your page loading time is too high, users will get impatient and quickly leave your site.
    If you’re already paid for a user to get to your landing page, the last thing you want is a slow load time to steer them away.
    Here are a few ways to test your site speed:

    PageSpeed Insights – It offers a quick but thorough overview of your site’s mobile and desktop performance. You can test your website for free and there’s no login required.

    HubSpot’s Website Grader – Want to test everything on your landing page, including security, performance, and SEO? Use this tool.

    Google Analytics – If you already have an account, you can access site speed data by:

    Navigating to your view.
    Opening “Reports.”
    Selecting “Behavior” then “Site Speed.”

    4. Align your ad to your landing page.
    Ever go to a store and ask an attendant where something is? They point you to Aisle 7, you get there and it only takes a few seconds for you to get frustrated because you still can’t find what you’re looking for.
    You don’t want your users to have that experience when they get to your landing page. It should always deliver on its promise.
    For instance, say your ad is about puzzles for children. Your landing page shouldn’t include puzzles for adults, teenagers, etc. It should be specific to the ad so that the user gets exactly what they’re looking for.
    If a consumer has to look around, as if they just landed on your homepage, they may just exit.
    On that same note, don’t forget to check your URLs and ensure they’re working properly. A wrong forward or backslash, ampersand, hyphen, or parentheses can throw off your URL.
    5. Test your copy and CTA.
    When a user sees your ad on Google, you only have a few seconds to get their attention. What’s going to make them click on your ad instead of a competitor’s?
    That’s what you should have in mind when crafting your copy and CTA.
    Highlight a unique benefit that separates you from your competitors. Say you sell children’s puzzles and have won awards, that’s something you want to showcase. Or perhaps they’re sustainable and eco-friendly.
    Leverage whatever details you believe will resonate best with your target audience.
    In addition, use action verbs that have power and evoke emotion.
    6. Optimize mobile experience.
    Imagine running an ad to find out later that most clicks came from mobile users yet your landing page wasn’t designed for mobile shopping.
    Today, the mobile experience is as important, if not more, to users when navigating the web.
    As you design your landing page, make it responsive (i.e. mobile-friendly) to ensure it works well on all device types. Don’t just work on the LP, the entire shopping experience should be frictionless, including:

    Visiting product pages
    Checking out

    You should also think about any pop-ups and other interstitial pages you may have that can impact the user experience.
    Your quality score is a diagnostic tool that you should leverage to optimize your ads. With so many factors that can seem out of your control when it comes to ad performance, here’s something that you have the opportunity to control and improve.