Author: Franz Malten Buemann

  • Your guide to the customer value journey

    Following the initiative to cover CX basics in a series of articles, CXM talked a lot about the topic of the customer journey in the last couple of months. Today, we further explore the subject and give more details on designing a customer value journey. Continue reading and feel free to reach out to CXM…
    The post Your guide to the customer value journey appeared first on Customer Experience Magazine.

  • Is chasing a hot IP honey or poison?

    Unstoppable! The Squid Game has stormed to first place in the Amazon category! Many keen sellers have firmly grasped the IP fever and quickly derived the same products and peripherals and made a lot of money in a short period of time. First, “Squid Game” exploded worldwide and became the bestselling goods. I found, on the Amazon platform as long as you enter “Squid Game”, about the show’s clothes, sugar cookies, wooden alarm clock and countless other products. Previously, categories such as masks and costumes also shot up to #1 and #2 in Amazon’s small categories with no reviews. Is chasing a hot IP honey or poison? When I searched a lot of products related to “The Squid Game” on Amazon, I found that there were common features among them. ▶ These products are the props in the “Squid Game”, no comments, as usual, can still become Bestsellers. ▶ Almost all of the sellers of these products are overseas sellers, and the shipping mode is all FBM. ▶ The stores selling “Squid Game” peripheral products such as wooden girl alarm clocks, ponzu molds, helmets, masks, and Squid Game costumes are all new stores or small stores. From the above points, we can see… ​ Well, this article is too long to write it down here. Click on this link to read the original article.
    submitted by /u/Sixeven2021 [link] [comments]

  • Effort

    Insufficient effort creates work that’s wasted. If you do a slapdash job, then the roof leaks, the food is inedible, the car doesn’t start. Insufficient effort is a shortcut that wasn’t worth taking.

    Sufficient effort is the goal of the industrial capitalist. Capture the most value with the least work. Build a house that doesn’t fall down, with components that last exactly long enough to avoid a claim. Explain that due to unusually call volume…

    And then, perhaps, there’s a third option.

    Expending more effort than most people think is sufficient.

    This is attention to detail. Care in design. Follow through in customer service. This is an embrace of elegance and wabisabi and the opposite of laziness. This is bringing care (which is rare and precious) to work even if most people would look for a shortcut instead.

    More effort creates beauty and magic and remarkability.

    Perfectionism is a false hope and a place to hide.

    Effort, on the other hand, is our best chance to do work that matters.

  • Getting Started with Salesforce Flow – Part 75 (Deploy Flow(s) or Process(es) Using Workbench)

    Last Updated on October 16, 2021 by Rakesh Gupta Big Idea or Enduring Question: How do you deploy Flows or Processes using Workbench?   Objectives: After reading this blog post, the reader will be able to: Understand how to use Workbench retrieve change set Understand how to use Workbench to deploy flows
    The post Getting Started with Salesforce Flow – Part 75 (Deploy Flow(s) or Process(es) Using Workbench) appeared first on Automation Champion.

  • 20 tips & tricks from top performing Marketing Automation specialists to survive in a cookieless digital world

     

    The post-cookie marketing landscape creates a plethora of marketing opportunities. To navigate it efficiently, it’s worth exploring alternatives to third-party data-driven marketing. Here are 20 tips from top experts on how to navigate this world and create ethical campaigns with the resources available.

     

    Almost half (49%) of respondents believe that data privacy is a shared responsibility between businesses, individuals, government bodies and technology innovators (iProspect x Microsoft). The data-harvesting bonanza had to come to an inevitable end. Numerous regulations such as GDPR and the CCPA were merely an interlude to the actions of giants such as Google and Apple deciding to move away from unethical third-party cookies, which are often handed over in murky circumstances.

     

    This is a clear and strong response to consumer concerns:

     

    91% of consumers are concerned about the amount of data companies can collect about them (iProspect x Microsoft), and 42% have taken steps to limit the amount of data they share online. (dentsu)
    Only 15% of consumers believe they are getting good value in exchange for letting companies have access to their data. (iProspect x Microsoft)
    One in two (52%) believe organizations should get their active consent to use personal data to provide them with more tailored online advertising. (dentsu)

     

    So whether we want it or not, the legacy third-party data-driven marketing system is in for a robust transformation. Already, many marketing professionals seem to be honing in on how to ethically acquire data and use it wisely. Fortunately, it yields positive results as brands slowly regain consumer trust.

     

    So how do we tackle this challenge?

     

    8 tips from Deloitte on how to deal with the demise of third-party cookies

     

    In the report: How the cookie crumbled: Marketing in a cookie-less world Deloitte gives 8 specific tips to help strategically plan the transition from third-party cookies to first- and zero-party data.

     

    #1 Build on your data

     

    Streamline first-party data collection. Precise, careful and thorough implementation of data collection mechanisms will provide a solid foundation for targeting and personalization for users who have already engaged with your brand. Remember, however, that starting early is key to success, as collecting enough data takes time.

     

    #2 Play the technology card

     

    Implement best-in-class cookie consent management solutions, if you have not yet, to ensure that the first-party data you have is fully compliant and future-proofed. Also, clearly communicate to your customers how you process and protect their data to increase their trust.

     

    #3 Explore second-party data from technology leaders

     

    For example, Google and Facebook offer aggregated but detailed audience data collected on their platforms (including Google Search, YouTube and all sites within the Google Display Network, as well as Facebook and Instagram) through their advertising networks (Google Ads and Display & Video 360 and Facebook Ads Manager), completely free of charge (as opposed to third-party data).

     

    #4 Stay informed about ethical third-party audiences

     

    Not all external audiences rely on cookie data. Some of these groups can be targeted using for example VisualDNA, which transparently aggregates its audiences based on personality quizzes. More of these non-cookie-based audiences should emerge in the next two years, once third-party cookies are banned.

     

    #5 Explore publisher data

     

    Major publishers typically offer display, video and native buys using the data they have, when contracting directly or through auctions.

     

    #6 Use unusual personalization tactics

     

    Campaigns that use deep personalization through clever geo-targeting and time-parting (often referred to as ‘moment marketing’) typically generate high engagement and even lead to advertising awards, yet they are still not widely used in the industry.

     

    #7 Rethink your martech ecosystem

     

    Try to reformulate your data ownership and technology policies to get the most control, visibility, and utility out of your own data. First-party data is now more important than ever, and owning all your data will act as a safety net in case you need to swap agencies or tools, which might otherwise result in data loss.

     

    #8 Win trust and maximize profits

     

    Maximize expected profits with a better customer experience based on increased customer trust, combined with cleverly personalized messaging to reach them when they are most likely to commit to doing business with you.

     

    12 tricks from SALESmanago Marketing Automation practitioners

     

    For more specific advice, we turned to expert practitioners who implement effective marketing strategies using the latest technology on a daily basis.

     

    #1 Maya: Play the Gated Content Right

     

    Trick: Prepare high-quality downloadable content and exchange it for zero- and first-party data

     

    What’s the shtick: Content consumers are more likely to exchange data in exchange for tangible benefits and the promise of responsible use of the information. Leverage forms and landing pages to clearly communicate to your audience what they will gain in return for their data and how you will use it. Remember also to prepare content based on the real interests of your buyer personas to motivate each of them to leave additional information. Use website hyper-personalization to make your landing pages even more attractive and easily adapt them to the needs of an individual person.     

     

    Additional resources: 

     

    [Free Ebook] Data Ethics & Customer Preference Management – These trends will dominate eCommerce

    [Tips & Tricks] 5 super advanced and turbo effective segmentations for eCommerce 

     

    Maya Kowalska: For many years, has helped many global B2B and eCommerce brands create and execute effective content marketing strategies spiced up with top martech solutions.

     

    #2 Luke: Create automated scenarios for anonymous users

     

    Trick: Leverage SALESmanago CDP capabilities to automate for anonymous users and effectively respond to each contact’s behavior.

     

    What’s the shtick: Website Automation Rules allow you to run automatic scenarios on your website that will also work for anonymous users. Based on their behavior in real time, you can modify the content on the site, offer help or propose subscription to a newsletter or Web Push notifications.

     

    Additional resources: 

     

    [Read more] Website Automation   

     

    #3 Luke: Personalize your website

     

    Trick: Capture user interest through customized content and banners on your website.

     

    What’s the shtick: With the information collected in your CDP, even in the absence of third-party cookies, you can effectively personalize your site to achieve the desired conversions. With the combination of first- and zero-party cookies with the information collected in your user profile, you can use them at any time to make your website and its individual elements more appealing to potential and current customers.

     

    Additional resources: 

     

    [Read more] Website Personalization   

     

    Lukas Jordan: For several years associated with SALESmanago, where with a smile on his face he implements the most complex Marketing Automation scenarios. Miracle manager and specialist in building positive relations in the business (post-cookie) world.

     

    #4 Roxanne: Value relationships with existing customers, but nurture those who aren’t yet ready to buy

     

    Trick: Use a slow approach to educate potential customers to bring them closer to buying on their terms.

     

    What’s the shtick: With Lead Nurturing you will prepare a potential customer to make a purchase – a well prepared program can increase the conversion rate by up to 50%. It will allow you to provide key information, comparisons or concepts to direct the thinking of the potential customer and, as a result, accelerate the completion of the sales process. Directing recurring messages to prospects and analyzing their behavior in response to those messages (first-party data) makes it easier to segment contacts and pinpoint the hottest leads for sales. Automated welcome messages will also work great to immediately identify a potential customer’s area of interest and equip them with knowledge about your business or product offering.

     

    Additional resources:

     

    [Tips & Tricks] Lead nurturing x 6 steps of successful Lead Nurturing x Alan Weiss’ Persuasion Theory 

    [Free Checklist] Effective Lead Nurturing – Free Checklist     

     

    Roxanne Lempart: Head of Customer Success, she is experienced in implementing Marketing Automation strategies. A very friendly and smiley person who is always willing to help others.

     

    #5 Dagmara: Verify your database and send win-win messages

     

    Trick: Tailor messages to specific audiences based on information about their transactional behavior.

     

    What’s the shtick: Use the RFM Marketing Automation module that segments your contact database using transactional data. It allows you to appreciate loyal customers by sending them tailored messages and to target special offers for premium customers based on collected zero-party data. And for less engaged you may introduce incentives to mobilize them. You can perform all actions in one panel and you don’t need to create additional segmentation.

     

    Additional resources: 

     

    [General overview] RFM Marketing Automation 

    [Technicalities] RFM Marketing Automation 

     

    Dagmara Zilska: One of the most experienced Project Managers at SALESmanago, she is eager to share her wealth of experience with others to help them understand the benefits of properly leveraging the platform’s potential.

     

    #6 Tatiana K.: Increase your revenue with dynamic first-party data-driven retargeting campaigns

     

    Trick: Use the fact that a user has browsed a specific product on your site to send them a tailored offer

     

    What’s the shtick: With the collected data about customers’ interests on your website, you can reach out to them through various channels such as email, SMS, Web Push to get them to come back to your website and purchase the product they are looking for. CDP collects data about browsed pages, products put in cart, favorite products. Furthermore, you can always ask the user to indicate their preferences regarding the communication channels in which they want to receive messages and thus create relevant segments in the Hyper Segmentation Center. Use this information and target personalized offers to customers based on their actual interests.

     

    Additional resources: 

     

    [Tips & Tricks] Shopping cart abandonment and recovery: the definitive guide for e-commerce 

    [General overview] Customer Preference Center  

     

    Tatiana Kozeniuk: For several years has worked as a Marketing Automation Specialist in SALESmanago helping loads of companies around the world to implement the most complicated marketing campaigns and get as much as possible out of them.

     

    #7 Ela: Target messages using zero-party data you collect in SALESmanago

     

    Trick: Target customers precisely using advanced filtering.

     

    What’s the shtick: Advanced filtering allows you to effectively reach the right customer groups. Appreciate them with birthday emails, split them into age groups, exclude inactive contacts from mailings. This will gain you your users’ trust and reduce the risk of unsubscribing from mailing lists. Use filtering and observe the growth of OR in the analytics panel.

     

    Additional resources: 

     

    [Read more] Advanced emails addressing

     

    Ela Cieluch: Heavily involved in one of the largest projects supported by SALESmanago, she successfully tackles every challenge with her vast knowledge, experience and thoughtful approach.

     

    #8 Tatiana S.: Analyze the results of automated emails and conduct A/B/X tests to learn more about your audience

     

    Trick: Testing messages sent by automation processes allows you to spot the items that attract your customers’ attention and encourage them to perform a particular action effectively (e.g. open a message and click the link in it).

     

    What’s the shtick: Simply check which of your dynamic and regular emails and personalized banners are producing better results. You can check a maximum of four messages at once. Messages are randomly selected and sent to designated recipients. Opens and clicks are counted automatically. In the test, you can set the proportion of the banners coverage before and after the test.  For example, you can decide that the message with the highest click-through rate (CTR), will be displayed far more often than others. As a result, you can use the knowledge about your customers to better adjust the design of your website and email communication to their preferences.

     

    Additional resources: 

     

    [Read more] A/B/X tests of messages sent by automation rules

    [Read more] Workflow: creating an automated campaign

    [Tips & tricks] How to use A/B/X tests for marketing campaigns optimization and higher conversion

     

    Tatiana Sapel: Professional Project Manager, currently supporting the world’s biggest brands. She is characterised by efficiency and conscientious hard work tailored at achieving the benefits desired by her clients.

     

    #9 Jacob: Analyze first- and zero-party data and predict future customer behavior

     

    Trick: Reduce churn risk and tailor messages using predictive analytics.

     

    What’s the shtick: Using predictive analytics will allow you to predict future customer actions. Based on the collected transactional and behavioral data (based on your audience’s past and present actions), you can adjust your marketing efforts accordingly to reduce the risk of losing a customer, thereby increasing your profits.

     

    Additional resources: 

     

    [Read more] Prediction and purchase dashboard

     

    Jacob Sieprawski: One of the top professionals at SALESmanago, through his experience of working with clients from various industries, he is extremely knowledgeable about Marketing Automation strategies, a part of his daily routine.

     

    #10 Tomas: Tailor the content displayed on your site to each user according to their preferences

     

    Trick: Apply personalized widgets, banners and messaging across your site to tailor content to each individual user.

     

    What’s the shtick: Make your visitors feel at home with real-time personalization that lowers your site’s rejection rate. Replace generic offers with personalized ones, tailored perfectly to their needs. Use data about your visitors’ preferences and profiles to help them find what they came for right where they are searching. Tailor site content to each individual contact in real time.

     

    Additional resources: 

     

    [General overview] Personalizacja strony WWW

     

    Tomas Tomczyk: Experienced Marketing Automation specialist with strong technical knowledge. He has a lot of successes in his portfolio and thanks to the acquired skills he supports his clients and less experienced colleagues very effectively.

     

    #11 Kate: Build audiences based on your own data

     

    Trick: Show your audience ads on Facebook and ad networks based on their interactions with your brand.

     

    What’s the shtick: Use Social Media as a communication channel to reach your audience. Build groups based on specific information about individual contacts. Display personalized ads that encourage them to return to the site and resume their interrupted actions. Referring to specific actions (first-party data) and information provided by the recipient (zero-party data) will ensure they see content that is meaningful and valuable to them. Use compelling pop-ups to collect data, which will help build knowledge about your audience through a series of questions that are contextually tailored to the content they are browsing.

     

    Additional resources:

     

    [Read more] Custom Modal Designer

    [Read more] Wizard: Pop-up/Exit pop-up Express

     

    #12 Kate: Avoid the pitfalls of third-party cookies by enabling Web Push Notifications for messaging

     

    Trick: Web Push notifications rely on first- and zero-party data to ethically engage your audience with your brand.

     

    What’s the shtick: Fully leverage your knowledge of customers and their behavior within your online store to create engaging notifications. Send beautiful and effective static notifications reminding recipients about products and topics they were interested in on your site. Create attractive Dynamic Web Push notifications and send product recommendations using the scenario of your choice to encourage subscribers to visit a product page. Avoid ad networks that use third- and second-party cookies because Web Push notifications reach your subscriber base via browser.

     

    Additional resources:

     

    [New Feature] Engage customers with Web Push Notifications 2.0: One to one, AI rich content, no code, multilanguage and fully CDP driven

     

    Kate Rejdych: Chief Product Officer at SALESmanago. She has been supporting strategic product development for years. She combines analytical skills with great curiosity about the martech industry and new technologies market. Featured in the report Strong Women in IT.

     

    How to survive in a digital cookieless world – a brief summary

     

    As we read in Gartner’s 3 Steps for Marketers to Prepare for a Cookieless World: „Marketers should expect substantial and sustained disruption to digital advertising to last through the first half of 2023, or longer.” We should dismiss the delusion that the third-party data-lypse will be unnoticeable and painless. Anyone who wants to efficiently perform marketing in the digital world must take specific actions aimed at shifting old paradigms and habits.

     

    The support of those who have already walked this path is priceless in such a situation. If you want to share your ways to a cookieless world, or find another one to suit your business, contact your SALESmanago Success Manager!

  • The hedonic buffet

    Every day around 3 pm, my dog takes a nap.

    As far as dogs go, he has a ton of available options. He could hang in the backyard, chase a squirrel, whatever. But in that moment, every day, the choice with the most benefit for him appears to be a nap.

    We’re not that different.

    Except times a billion.

    In any given moment, you could read a blog like this one. Or watch a video. Or check your email. Or send an email. Or…

    We choose.

    We choose to see what Wolf Blitzer thinks is breaking news. We choose to have an argument or send a compliment. We do it largely out of habit, and our habit is grooved by countless choices in countless moments that came before.

    Like the buffet, it probably won’t make you happier to keep loading your plate up simply because you can.

    Our best path usually begins by acknowledging that we do, in fact, have a choice.

  • What is your day to day like?

    People who work in marketing automation, curious to know what a typical day is like for you and what you are spending the majority of your time on!
    submitted by /u/dssblogger [link] [comments]

  • Getting Started with Process Builder – Part 74 (Deploy Flow(s) or Process(es) Using the Visual Studio Code)

    Last Updated on October 15, 2021 by Rakesh Gupta Big Idea or Enduring Question: How do you deploy Flows or Processes using the Visual Studio Code?   Objectives: After reading this blog post, the reader will be able to: Understand how to use the Visual Studio Code to deploy flows
    The post Getting Started with Process Builder – Part 74 (Deploy Flow(s) or Process(es) Using the Visual Studio Code) appeared first on Automation Champion.