Author: Franz Malten Buemann

Companies that collect at least six types of digital feedback are 4x likely to become a customer experience leader. Source: Acquia https://preview.redd.it/1pdjpm16eev71.png?width=1024&format=png&auto=webp&s=4491cd7357ce6a4a0c13a83b290609a455cac875
submitted by /u/vesuvitas [link] [comments]

There’s a road near my house that was built early in the automobile era. It was built so that early adopter car owners would have something to do with their cars–a parkway that went nowhere in particular, perfect for a Sunday drive.

Along the way, the term “Sunday driver” has become a criticism. It describes a meandering, purposeless driver. A driver who might be watching the scenery instead of paying attention to the road–someone who rarely yields the right of way and probably causes more than a small number of accidents when surrounded by drivers who are in a hurry.

We went from Sunday driving being the point to it being a hindrance, because the road is hard to share.

The digital world we live in was created and populated for Sunday drivers. It’s only in the last two decades that, like expressways, it has become a center of commerce and industry.

But unlike the scarcity of the road, the digital world has lots of space.

There are several internets. One is filled with hobbies and connection and possibility. And sometimes we confuse it with the other one, the one that’s at the center of our commercial life.

Most of the time, internet Sunday drivers don’t bother anyone, and perhaps we can all learn a lesson from their desire and ability to make the journey worth the effort.

Art (movies, plays, fiction, paintings, poetry…) exists to create a change. Often, that’s a change in the viewer, and sometimes, powerful art changes the culture.

Art with no intent can entertain us, and it can also reinforce stereotypes and simply help what is in our world persist.

Art with selfish intent exists to manipulate the viewer to serve the needs of the artist. It doesn’t often spread, but when it does, it can have a corrosive effect on the world around us.

But art with generous intent is different. It might not address an issue the way you would (in fact, that’s precisely why we need it) and it creates tension as it helps us look at things in a new way.

The plays of Sarah Jones, or a book by Sinclair Lewis or music by Charles Wilson or a movie by Amy Koppelman exist to make us think hard. To think about what we’ve taken for granted and to think about what might be different if we cared enough.

I’m not sure it even matters what the artist thought they wanted when they sat down to create the work. The art itself seems to want something, to make a change in the world. And the ability to create art like that belongs to each of us.