Author: Franz Malten Buemann

  • The HubSpot Blog’s 2022 Marketing Industry Trends Report: Data from 1,000+ Global Marketers

    The only constant in the world of marketing is that things are always changing. And, if you’re a marketer, business leader, or entrepreneur aiming to plan an effective 2022 strategy that puts you far ahead of your competitors, you probably want to know:

    Which trends are marketers leveraging today? And, which do they plan to start leveraging in 2022?
    Which marketing channels are they using?
    What are the top content-marketing formats?
    What challenges are they facing?
    And, most importantly, what are their plans and expectations for 2022 and beyond?

    As the HubSpot Blog’s Research Analyst, I launched our Marketing Industry Survey to help fellow bloggers and readers answer the questions above — and gain further industry insights into 2022 planning.

    Our Survey Sample
    We surveyed 1,067 global marketers from across B2B and B2C companies from small to large employee sizes. The sample included professionals at varying experience levels from seven countries: the U.S., Australia, Canada, Germany, UK, France, and Japan.
    Read on to learn about some of the most interesting key findings, get strategic recommendations based on our data, and find even more blog content that dives even deeper into our research.

    Which trends are marketers already leveraging today?
    Influencer marketing, mobile-friendly website design, short-form video, virtual events, and experiential marketing are the top trends marketers currently leverage.

    These trends will see continued growth in 2022 as most marketers will increase their investment in them or continue investing the same amount.
    Let’s dive into each trend and how marketers are thinking about them moving into the next year.
    1. Influencer Marketing
    While influencer marketing was once less accessible to small brands that couldn’t budget a high-priced celebrity or a top-tier social media user, the growth of social media has led to an abundance of influencers with nano to macro followings.
    Now, as more businesses invest in influencer marketing, they’re beginning to see solid benefits. In our survey, Influencer marketing was the most popular and most effective trend with the biggest ROI.
    By working with an influencer that’s gained trust, expertise, or notability in a specific industry, brands can gain awareness, traffic, and potentially conversions from that influencer’s audience.
    2. Short-Form Video
    As TikTok’s virality grew in 2020 and 2021, other social media platforms like Instagram and YouTube rushed to get into the short-form video game. And, as more platforms continue to shift to prioritizing quick, fast-paced content, so have marketers.
    Our Marketing Strategy Survey results show that short-form video is popular, effective, and still growing, especially among social media marketers.
    In fact, 30% of social media marketers plan to invest more in short-form video than any other social media marketing strategy in 2022. Meanwhile, 33% plan to leverage short-form video for the first time in 2022.
    3. Virtual Events
    Virtual events are popular, effective, and will continue to be a top trend marketers leverage in 2022.
    However, 17% of marketers who leverage virtual events will decrease their investment in 2022, the second-highest decrease of any trend marketers invested in during 2021. Additionally, while 31% of marketers currently leverage virtual events, just 9% of marketers plan to leverage them for the first time in 2022.
    If you have virtual events planned, don’t let this research panic you. Virtual events are still the third most prominent trend marketers will invest in throughout the next year.
    Additionally, the decreases noted above could signal a natural transition from virtual to hybrid or physical events as more public venues fully re-open in the next year. As an event marketer, it will be important to weigh all of your options and local mandates to determine which event type will be most effective and comfortable for your audience in the coming year.

    Which trends do marketers plan to leverage for the first time in 2022?
    Short-form video, social responsibility, and inbound marketing are the top trends marketers plan to leverage for the first time in 2022.
    While I explained some of the appeals to short-form videos above, here’s a quick snippet about the other two trends.  

    Brands Will Take More Social Responsibility
    In 2020 and 2021, consumers paid more attention than ever to how companies treated their customers, audiences, employees, and the world around them. And, many companies used this time to take a stance on their values. As these brands took on more social responsibility, they found that current or new audiences shared their values and gained trust, credibility, memorability, and awareness from those consumers.
    Moving into 2022, more marketers are recognizing the importance of social responsibility. Investment in social responsibility will continue to grow from those already leveraging it and from marketers using it for the first time.
    Digital Transformation Will Boost Inbound Marketing Use
    As we move into 2022, consumers will be more connected to the web and digital platforms than ever. And, outbound strategies have gotten even more out of date.
    To meet customers and audiences where they are, 23% of marketers will leverage inbound marketing for the first time.
    To read more about short-form content, social responsibility, and other key trends analyzed in this survey, check out these posts:

    The Marketing Trends of 2022: The Ultimate Guide
    The Top 5 B2C Marketing Trends of 2022

    Which marketing channels are businesses leveraging?
    The top channels marketers currently use are social media, website/blog, and email marketing.

    1. Social Media
    Social media is the most popular and most effective marketing channel, with the highest ROI.
    The use of social media will continue to grow, with 39% of those who don’t use social media planning to leverage it for the first time in 2022.
    Additionally, 26% of marketers plan to invest more in social media than any other channel in 2022
    In 2022, 51% of marketers who leverage social media plan to increase their investment in social media marketing, and 37% will continue investing the same amount.
    The Top Social Media Platforms
    1. Instagram
    Instagram is the most popular social platform, just ahead of YouTube and Facebook.
    However, Facebook has the biggest ROI of any platform, and 25% of social media marketers say they will invest more in it than any other platform in 2022.

    2. YouTube
    YouTube is No. 2 in terms of usage, but ROI lags behind Facebook, Instagram, LinkedIn, and TikTok. Still, expect to see the platform continue to see marketing growth as brands continue to leverage it for its ginormous audience and growing brand opportunities.
    3. TikTok
    While TikTok is the No. 6 platform in terms of usage by social media marketers, 62% of those who leverage it plan to increase their investment in 2022, the highest of any social platform.

    The Top Marketing Content Formats
    Video content, blogs, images, and infographics are the top media formats.

    1. Videos
    Video leads across the board as the most popular and effective format with the highest ROI, and 30% of content marketers plan to invest in video more than any other format in 2022.
    2. Blogs
    Blogs are popular, effective, and have the 3rd highest ROI of any format.
    The use of blogs will continue growing in 2022, with 29% of content marketers planning to leverage blogs for the first time and 10% planning to invest more in blogs than any other format.
    3. Infographics.
    Adoption of infographics will continue growing as 45% of content marketers currently leverage them and 38% plan to leverage them for the first time in 2022.
    Additionally, 56% of content marketers who leverage infographics say it is the most effective content format they use.
    4. Podcasts and Audio Content
    Only one in three content marketers use podcasts or other audio content. While 51% of those who do plan to invest more in 2022, 43% plan to continue investing the same amount 
    Despite low ROI reports, 53% of content marketers who leverage podcasts and other audio content say it is the most effective format they use.
    5. Audio Chat Rooms
    Just 14% of social media marketers leverage audio chat rooms like Clubhouse and Twitter Spaces, but 68% of those who do say it’s the most effective social media strategy they use, despite low ROI.
    Additionally, 49% of those who already use audio chat rooms plan to increase their investment in 2022, while 47% plan to maintain their current investment next year.
    More Insights From the HubSpot Blog
    Has this data inspired you to build out or refine your marketing strategy in 2022? Be sure to keep following the HubSpot Blog’s data-driven content to dive deeper into current and emerging industry trends.
    Next, check out this post where I give 11 recommendations for marketers based on the data above, plus survey findings that didn’t make it into this post. 
    Below are a few blog posts that further break down the findings of our Marketing Industry Trends survey. We’ll continue to update this list as we publish more articles, so be sure to bookmark this page!

    More Marketing Industry Trend Insights

    The Marketing Trends of 2022: The Ultimate Guide
    The Top 5 B2C Marketing Trends of 2022 [HubSpot Blog Data]

    6 Short-Form Video Trends Marketers Need to Watch in 2022
    11 Marketing Recommendations for 2022 [Based on HubSpot Blog Data]

  • CHAINMINE: 222% monthly in BitCoin

    Bitcoin Cloud Mining is an easy way to mine bitcoins without buying them. Gain the power of online mining without the need for expensive hardware. The hardware is all solar powered. You can set your own prices and customize your mining process to the conditions you decide. VIDEO: https://youtu.be/LqEZmuIDSaM https://preview.redd.it/bzeb7gnz0c181.jpg?width=1125&format=pjpg&auto=webp&s=e37ac677bad91876b4e148493b726d86f9780a51
    submitted by /u/_Wadjet [link] [comments]

  • 4 Easy Ways to Make Call Center Training More Fun

    When you think of the phrase “call center training”, does the word fun come to mind?
    If it doesn’t, you’re probably not alone. After all, workplace training has a reputation for being dull with endless PowerPoint presentations and the occasional role-playing exercise. But now, with agent engagement becoming a growing priority for call centers, it’s a great time to reimagine your approach to training your team members.
    Contact Center Trends: Industry Predictions for 2022
    According to our most recent trends report, customer service expectations are at an all-time high — that means customer support must catch up through effective call center training. But the old textbook methods just won’t do! Luckily, there are lots of methods out there to make call center training engaging, and dare we say… fun!
    Agent training is more important than ever before.
    With the rise of remote and hybrid work environments, customers don’t always have access to brick-and-mortar businesses. That’s why customers rely more on contact center agents now more than ever for all the information they need.
    That explains the 600% increase in call volume across various industries’ call centers. Such an increase would overwhelm any normally staffed contact center. Imagine how much agents felt this increased volume when 20% of agent capacity dropped. That’s a big hit to an industry that already experiences a 30-45% agent attrition rate outside of COVID!
    On top of that, agents are reporting more negative customer interactions these days. Customers desire more empathy and immediacy, bringing their patience levels lower than ever.

    Did you know that call center agents face a 30-45% attrition rate? #CallCenterEngagement #CallCenterTrendsClick To Tweet

    Clearly, call center staff members are stressed, overworked, and sometimes even burnt out. Agent performance levels are on the line, as well as agent retention.
    What does this mean for call center training? You may see a decline in agent engagement during regular training sessions compared to previous years. So call center managers and executives have to step up their game with more engagement, support, and incentives to keep their agents happy.
    Balancing education and engagement.
    The problem with a lot of call center agent training sessions is a lack of engagement. However, this doesn’t mean your agents aren’t suited to the job. In fact, it has a lot more to do with the way the information is delivered.
    Ask yourself:

    Is the information presented in a way that will appeal to our agents?
    Is there a way to make the training courses more interactive?
    Is the training leader delivering the information with enthusiasm and positive energy?

    Balancing education and engagement is essential if you want your training to sink in. You need to invoke human aspects into your training to get your agents engaged. That means making training more interactive and potentially using gamification tactics in your program.
    5 Best Practices for Training Remote Call Center Agents
    4 tips to improve agent engagement during training.
    1. Use a buddy system. 
    The buddy system is a tried and true training method that involves pairing up an experienced team member with a new agent. Allow the new agent to sit in or listen in on customer calls on the experienced agent’s schedule. This helps them see strong customer service skills in action rather than just in theory.
    Take this approach one step further by coaching your veteran agents on setting a positive tone and building a friendly mentor-mentee relationship with your new hire. You’ll be impressed how much further your training efforts go!
    2. More video, less text. 
    Dry call center training manuals are the bane of every agent’s existence! Nobody wants to sit through a 4-hour long reading assignment about call center techniques. A long lecture with text-dense slides won’t do either!
    It’s easy for call center agents to feel isolated, as their work is very independent. This is especially true for remote agents. Using interactive online training techniques with video conferencing can give them opportunities to engage with their team mates on a more personal level.
    3. Gamify your training. 
    Education + Engagement = Call Center Training games!
    Call center training material can get pretty dry. Why not spice it up with some competition and fun games for your agents? Offer rewards and competition throughout your call center training to keep your agents engaged.
    Rewards might look like a shortened workday for the person who answers the most questions correctly in the training, or an award of recognition for a game-winner.

    TIP:
    Why stop the fun? Continue the games onto the sales floor, virtual or in-person, with these engaging call center games.

    4. Share analytics with your agents.
    Call center training should use real-life examples to help employees see the results of good and bad techniques. This approach will help them feel more connected to the depart
    Involve your employees in data collection and analytics. You might share a live customer call with trained agents and then show your agents in training that customer’s CSAT score! Or, you might share a few metrics like FCR or abandon rate before and after your team uses Fonolo’s Voice Call-Backs!The post Blog first appeared on Fonolo.

  • Gartner’s latest research: 64% of customer service leaders will focus on business growth in 2022

    Last week, Gartner published the results of their survey on customer service support priorities for 2022. According to the research, 64% of customer service and support leaders named ‘grow the business’ as their most critical priority in the upcoming year. Besides business growth, there are three other aspects customer service professionals will consider when planning…
    The post Gartner’s latest research: 64% of customer service leaders will focus on business growth in 2022 appeared first on Customer Experience Magazine.

  • A freelancer’s dilemma

    What do you own?What are you really good at?What do you enjoy?

    Engaging with the marketplace requires creating value for people who have a choice.

    And deciding what to offer your customers is your choice.

    If you own something (a patent, a building, a process, a set of relationships) you can create more value than if you simply start over with new work each time.

    If you are really good at something, having amassed skills and a reputation, it’s more likely that you will earn the benefit of the doubt and more easily create value.

    And if you focus on being on the hook for work you actually enjoy, your days are better and it’s easier to do great work.

    The freelancer’s dilemma is to figure out what to say instead of, “you can pick anyone and I’m anyone.”

    And the entrepreneur’s job is to build enough assets that each transaction gets easier and more profitable.

    It begins by being clear about what you own, what you’re good at it and what gives you satisfaction.

  • Bulk Email Senders: What Are They and Tools We Recommend

    When it comes to email marketing, the name of the game is efficiency. It would be impossible to assume that you would be able to send each of your email subscribers an individual email. The time it would take to put together hundreds of emails just doesn’t exist. You’re busy, with a lot of other…
    The post Bulk Email Senders: What Are They and Tools We Recommend appeared first on Benchmark Email.

  • Deepest Gratitude – Happy Thanksgiving!

    Last Updated on November 22, 2021 by Rakesh Gupta I’ve been a firm believer in gratitude and recognizing one’s blessings every day. Some days it appears as though none exist and those are the days one needs to look the hardest and give extra thanks. Thanksgiving provides us an opportunity
    The post Deepest Gratitude – Happy Thanksgiving! appeared first on Automation Champion.

  • Barcode scanner to website

    Does anyone know how I can use an external scanner, probably Bluetooth linked to a phone/ipad that when scanned it would load a website up? I know I can do this with a phone camera which does this automatically but I run a cafe and give out QR codes that when scanned display an offer. I wanted to make it abit more professional.So I want to scan the code with a gun and this loads the offer up on a URL Apologies if not right area, struggling to find one specific 😂
    submitted by /u/weef_55 [link] [comments]

  • Top 10 Constant Contact Alternatives for 2022

    A quick roundup of Constant Contact alternatives for those who are looking for an ESP, or looking to make a switch.
    No matter what size your business is, email marketing plays a vital role in success.
    Not only does it give you the opportunity to establish and build relationships with your target audience, but the right email service provider (ESP) can help you monitor just how well your communication efforts are paying off.
    Picking the right tool, though, can be tricky. With loads of options to choose from, and many of them saying they offer similar features, how are you supposed to make a decision?
    Constant Contact has been a popular choice for businesses for a long time. One of the first email marketing platforms out there — they’ve been a familiar name to many marketers and small business owners since 1995.
    But what about today? Constant Contact has surely changed and improved since 1995, but how does their platform stack up with other platforms on the market now?
    Here are a few Constant Contact alternatives to help you adequately survey the modern ESP landscape.
    The 10 Best Constant Contact Alternatives

    Campaign Monitor
    GetResponse
    SendPulse
    ActiveCampaign
    Mailchimp
    BenchMark
    ConvertKit
    AWeber
    Emma
    Sendinblue

    How we sourced our data
    To get an accurate picture of the tools covered in this article, we visited unbiased review sites like G2 and Capterra to get a good first-hand look at how users were experiencing each platform, not just how they were talking about themselves on their websites.
    We visited each competitor’s site as well, but only for up-to-date information on features and pricing.
    Every email service provider is going to have customers that vouch for it and those who were unhappy. As a marketing professional, you know that you can’t make everyone happy. Here’s a list of Constant Contact alternatives to help you find an ESP that suits your brand’s specific needs.
    1. Constant Contact vs. Campaign Monitor

    Yes, you’re reading this post on the Campaign Monitor blog, so we acknowledge that this could come off a bit biased. But, we feel that Campaign Monitor is a top solution for those looking for a Constant Contact alternative.
    Campaign Monitor is an industry-leading, easy-to-use email marketing platform for all marketing professionals across all industries.
    With over a decade of experience, our platform allows users to create and send beautifully branded emails while monitoring their success with our helpful campaign dashboard.
    Customers get the most out of our responsive template library, and newly-updated user interface that makes building emails or automation workflows easier and more delightful than ever. This stands in strong juxtaposition to Constant Contact’s interface that has been known by customers to lag and feel a bit out of date.
    And with offices around the globe, customers in any timezone are able to connect with our customer support team and resolve their issues any time, day or night.
    If you need an ESP to serve as an all-in-one email marketing tool, Campaign Monitor might not be the best fit for you or your email campaigns. Constant Contact offers features like a landing page builder or social media integrations that Campaign Monitor doesn’t have.
    Similarly, if you have intricate and complex automation and personalization needs for a wide and varied audience, one of our partner enterprise solutions might be a better tool to help you reach your email marketing goals.
    But if you want an email marketing tool that ranks higher for its ease of use, ease of setup, ease of admin, quality of support, deliverability, and building/personalizing emails, Campaign Monitor is your way to go.
    You’ll also find a price benefit in picking a more focused tool like Campaign Monitor, with plans starting at $9/month — less than half of Constant Contact’s $20/month.
    Reviews from Campaign Monitor customers
    Comprehensive Email Marketing Platform. I’ve tried a lot of different email marketing platforms over my 15 years in marketing and Campaign Monitor is hands-down the best option out there. I would waste hours of my time fiddling around on other platforms to get things to display properly. In other platforms, everything would look great until I send out the email and then the HTML would be all jumbled and things wouldn’t display properly. This is not the case with Campaign Monitor. When I send emails they look exactly the same as they do in the preview. Finally, I can get hours of my life back!
    — Jessi N, Director of Marketing & Business Development
    The best email marketing software. Campaign Monitor is so far the easiest to use in its field. Creating beautiful emails and managing campaigns cannot be easier, even if you have never done it before.
    — Luca M, CEO and founder
    Great User Support and an Accessible Platform. Campaign Monitor is easy to use and accessible for every employee regardless of their skillset. The client service team responds quickly when there are issues to be resolved.
    — Administrator in Public Relations and Communications
    2. Constant Contact vs. GetResponse

    A screenshot of GetResponse’s website in 2021.

     
    GetResponse is a suite of tools that offers email marketing solutions to both enterprise businesses and small businesses — but is particularly known for its small business solutions.
    The brand states that their tools help marketers grow their sales, maximize return on investment, and help you succeed in online marketing.
    They boast a robust template library with over 500 pre-built template options, though it’s worth mentioning that customers find the drag-and-drop builder not particularly robust.
    GetResponse also has a free plan with limited features for those with under 500 subscribers, making it an attractive option for getting started. From there, plans start at $12.30/month.
    Reviews from GetResponse customers
    One of the best programs to send emails. GetResponse is an incredible tool to do email marketing, in our company we use it to manage our entire list of clients and distribute in an organized way all our informative and promotional emails, usually the emails arrive or inbox or promotions which is very good and shows great quality in this tool, the percentage of reading and opening emails, GetResponse has a very intuitive and advanced email editor with good templates to create our emails, we usually use it to create promotional emails, you can also manage your contact lists and possible customers, I have imported them from any other data collection tool, on the other hand, regarding the price GetResponse is very kind because their plans in quality and price are excellent and they offer us a large amount of monthly emails for a really accessible price.
    — Maria S, Marketing Specialist
    It is a very reliable tool for email marketing. GetResponse is a very powerful tool, one of the things that I like the most are its reporting and statistics functions since they are very detailed, easy to understand and provide enough data to understand what works best for our landing pages and which campaigns need a readjustment in the strategies to generate more conversions. On the other hand the templates offered have good designs and allow me to create very fast campaigns and easily readjust them.
    — David B, Web Designer
    3. Constant Contact vs. SendPulse

    A screenshot of SendPulse’s website in 2021.

     
    SendPulse is an email service provider that offers marketing tools intended to help consumers empower their business. Marketing themselves as an all-in-one communication platform, their services expand beyond just email and into SMS, messengers (think chatbots), and web push (browser notifications).
    The brand states that the principles behind their vision include being customer-focused and innovative, all while prioritizing teamwork to help provide only the best for their customers.
    Customers find the drag-and-drop builder easy to use, and have enjoyed the SMS function as well. And while the platform scores high for ease of use and ease of setup, customers have mentioned bugs, lack of support, and poor performance when building campaigns among their dislikes.
    SendPulse offers a free plan for up to 500 subscribers. After that, plans start at $6.40/month — still favorable to Constant Contact’s $20/month.
    Reviews from SendPulse Customers

    A Great Platform For Email and SMS Marketing. I admit it was pretty challenging to understand the process of creating a template email and sending out your campaign. But once you know the methods of importing, exporting developing campaigns, this platform is a great start point for any individual. I used it in my previous company to send out campaigns.
    — Jonathan P., Marketer

    Good integration and useful tool for email marketing. There are lots of things I like with regards to SendPulse, the free edition of this application is one of them since it provides its end-users the opportunity to evaluate the tool and so that they can make their own conclusions.
    — Nandani S., Digital Marketing Consultant

    4. ActiveCampaign vs. Constant Contact

    A screenshot of ActiveCampaign’s website in 2021.

    ActiveCampaign is a relatively new tool that boasts a lot of features — particularly around their automation platform. Positioning themselves as a “customer experience automation” tool, ActiveCampaign has features that help you reach, nurture, convert, and grow your audience.
    Another all-in-one platform, ActiveCampaign offers a lot of advanced features that more seasoned marketers are looking for. Like Campaign Monitor, they offer an advanced automation builder that a lot of ESPs lack.
    With features that span a lot of different use cases, some customers might find ActiveCampaign has more than they need, and may not want to pay the $25/month starting price tag. But, for more advanced marketers who are looking to expand far beyond email, and want to do it all from one platform, ActiveCampaign is a compelling choice.
    Reviews from ActiveCampaign customers
    ActiveCampaign – Great for Solopreneurs & Small Biz Too. I am a fan of MailChimp – but switched to Active Campaign because it merges the capacity for email newsletters and mass mailings with the need for one–to-one messaging and automation. Usually solutions for larger businesses are overkill for micro-businesses, but AC is a great solution for both.
    — Mary M, Principal
    Affordable and functional software for Marketing Automation. The Automation Builder is simple and clear to use, and the storage of previous campaigns for use as templates is incredibly helpful! The help guides available online from Active Campaign are also clear and concise.
    — Gemma P, Director
    5. MailChimp vs. Constant Contact

    A screenshot of Mailchimp’s website in 2021.

    MailChimp is one of the most popular ESPs on this list. It’s an all-in-one tool with a pretty robust free plan for those with under 2,000 contacts, which makes it easy to say yes to them while getting started. Plus, for beginner marketers who want to be able to manage a lot of their tools — like a website, form builder, popups, and even direct mail — from the same platform, MailChimp is an attractive option. Though, it’s worth noting that running a website with them will be an additional cost from using their email marketing services.
    It’s also worth noting that MailChimp just launched a direct integration with Shopify, which is nice for eCommerce retailers.
    Marketers who are looking to get more advanced with their marketing, though, might find MailChimp’s features a bit basic. Common quips with MailChimp tend to be around their not-so-advanced automation features, their customer support, and the lack of flexibility in their drag-and-drop editor. Plus, their recent acquisition by Intuit leaves some question marks around where the platform could be heading.
    With paid plans starting at $9.99/month, MailChimp is a good option for entry-level marketers looking for an easy-to-use tool and don’t need much email marketing automation or segmentation.
    Reviews from MailChimp customers
    Modern email program with intuitive interface. Mailchimp is fairly intuitive. The email builder is drag and drop and it doesn’t take long to get the hang of it. I also like the quick view of the email results on the dashboard. It’s a great way to track the success of a campaign and compare it with previously sent emails.
    — Dan S., Small Business Co-Founder
    Overall good free email marketing program. I like the price point – we are at a free subscription currently. I do like the simplicity of updating and being able to manage contacts well. We have several different groups, depending on the dissemination of information needed, while we can also add tags and target groups that way.
    — Stephanie L., Landscape Designer
    6. Benchmark vs. Constant Contact

    A screenshot of Benchmark’s website in 2021.

    Benchmark promotes itself as “email marketing that won’t slow you down,” thanks to its powerful tools that are streamlined for continued growth. This ESP states that it’s their goal to create tools that help marketers grow their audience, all while helping increase both sales and overall engagement.
    Most users find their email builder intuitive and easy to use, giving marks for that part of the platform. That said, users have also found list management difficult, leading to trouble segmenting users or adding lists of new subscribers. Pricing can get somewhat expensive as well as your number of contacts goes up.
    Plans for Benchmark has a free version capped at 250 emails per month. To unlock unlimited emails, plans begin at $13/month.
    Reviews from Benchmark Email customers
    Great Tool for General Marketing. Benchmark Email is user-friendly as straightforward as far as features go. This tool would be great for small business marketing, non-profit association or even corporations. Personally, I enjoy the customization features. The different templates are fun and allow you to create a custom piece of work to reach your audience.
    — Marissa R., Associate Director of Chapter Services
    Benchmark email a great service! This system has allowed to attract new clients and in turn make great advantages or move the traffic of our website, it seems to me that it has extremely attractive simple and simple tools which allows to be much more agile When creating .edit marketing campaigns, we have not had any kind of problem we have had innovation managing to release the work stress found in marketing areas.
    — Alice T.
    7. ConvertKit vs. Constant Contact

    A screenshot of ConvertKit’s website in 2021.

    Of the Constant Contact competitors, this one is perhaps the least conventional. ConvertKit is a relatively new email marketing platform specifically tailored toward creators. They have a lot of the features you might expect from an ESP — like automation, sign-up forms, email sending, etc — but their platform is mostly geared toward musicians, writers, podcasters, YouTubers, etc who are looking for a tool to help them monetize their platform and build relationships with their listeners/readers.
    For online creators, using ConvertKit is an easy choice. With features geared specifically for making a living off of your online platform, ConvertKit is the leader in this space. For those marketing on behalf of a business or organization, though, a more traditional
    ConvertKit is free up to 300 subscribers, and paid plans start at $9/month.
    Reviews from ConvertKit customers
    User-friendly and easy to start for the not-so-tech-savvy. For someone without a lot of technical knowhow, you can simple, clean, great looking emails. Even someone like me, who is tech-savvy and has used almost every major email marketing provider, the CK setup time is great.
    — Alaia W., Business Organization & Process Consultant
    A great email service for writers! It’s easy to use, and it’s a great email system for people who are writers or write a lot of content.
    — Isabel S., Portrait Designer
    8. AWeber vs. Constant Contact

    A screenshot of AWeber’s website in 2021.

    AWeber is another ESP that gives marketers a wide range of tools to help grow their businesses. With email marketing services, and other marketing tools like landing page templates, eCommerce pages, and push notifications, AWeber has features to reach just about your entire marketing funnel.
    A lot of customers think highly of their automation tools and list management — making it easy to segment your email list and reach targeted groups with targeted messages. At the same time, some say their email builder, email templates, and campaign creation interface are a bit outdated.
    AWeber has a free tier of up to 500 subscribers, and from there, their paid pro plan begins at $16.50/month.
    Reviews from AWeber Customers
    High quality service for a premium price. The service that Aweber provides is top notch. All the tools that it gives, the deliverability of the emails, reporting and analytics all is perfect.
    — Liudas B, Owner
    The best platform for email marketing is incredible. I like how it provides our company with a means to automate the response to personalized emails, I like how it is integrated into each ecosystem of programs, it integrates with other platforms without problem, the delivery capacity is impressive fast, besides it is extremely easy to use and your customer support is effective.
    — Maiker L, General Manager
    9. Emma vs. Constant Contact

    A screenshot of Emma’s website in 2021.

    Emma is an industry leader in email and digital marketing that focuses on helping its consumers drive conversions and revenue with email. They typically cater to the needs of those in more specific industries, like fitness, retail, agencies, restaurants, franchises, universities, and nonprofits.
    To help these brands, Emma has built a platform that helps managers keep their brands and messages consistent across distributed teams. With the ability to lock templates and manage campaigns across locations, Emma is ideal for organizations that might have more than one location — like a restaurant franchise or a gym — who need to keep their brand consistent while sending messages specific to their location.
    Emma doesn’t send transactional emails out of the box (something a lot of ESPs on this list do) or include a survey tool. If getting quick feedback or transactional emails are top priorities in your email marketing strategy, Emma might not be the tool you need to reach your goals as efficiently as possible.
    With prices starting at $89/month, Emma is priced above what a lot of small businesses need. However, if you’re running marketing for a franchise or business with multiple locations, Emma is an excellent choice.
    Reviews from Emma customers
    Easy tool with massive impact. Emma’s easy-to-edit templates are a breeze to use and are a great way to start a mass mailing. Plus, their ability to test multiple subject lines (and see the results for which ones lead to the most clicks) makes it certain that your email will get the greatest engagement possible.
    — Dakota R, Resident Director
    Reaching our client base with Emma. I love the ease of use. The ready-to-go templates save me time and brain power. Our clients get a beautiful, professional-looking communication from us. I can integrate and customize the look of my Eventbrite events into my emails with no trouble.
    — Trista B, Marketing Manager & Maxwell Health Champion
    10. Sendinblue vs Constant Contact

    A screenshot of Sendinblue’s website in 2021.

    Sendinblue is a powerful ESP that covers an array of marketing needs. With email marketing tools, SMS, Chat, and a shared inbox feature for support teams, Sendinblue is an all-encompassing tool.
    Customers seem to get the most out of their campaign creation workflow, which is said to be intuitive and easy to segment. However, some customers have complained of their automation features, as well as a lack of integrations with other tools.
    Sendinblue has a free tier with unlimited contacts, but it only lets you send 300 emails a day and misses core features like A/B testing. Their paid plans start at $25/month.
    Reviews from Sendinblue customers
    Great for email automation. Nice free plan for starters and to learn basics. Good support. It works. The templates are good. The UX is good. Creating and following a campaign is easy and you get good information about it. The free version lets you start and try features and learn.
    — Gastón B
    Good Value! Compared to Constant Contact send in Blue is a great value. Our email list approaches 70k and we found that CC’s pricing kept creeping up. Their templates are easy to set up and customize for your program.
    — Dominic J, Executive Director
    Wrap up
    Those who are considering making a switch from Constant Contact will find no shortage of alternatives. Picking the right ESP for your business needs can be difficult, but we hope that this blog post helped provide some guidance for your decision.
    If Campaign Monitor stood out to you amongst this list of Constant Contact alternatives, feel free to request your live demo today and see what we can do to help improve your email marketing efforts.
    The post Top 10 Constant Contact Alternatives for 2022 appeared first on Campaign Monitor.

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