Author: Franz Malten Buemann

  • What Is Servant Leadership?

    Leadership looks different for everyone.
    Some choose to use a democratic style, where they make final decisions after getting input from team members. Some are individualists, focused on personal development and improvement, while others act as a coach that works to help employees develop their skills and build strong teams.
    Although different in practice, most leadership styles have in common that the leader is a force of authority at their business — entirely different from servant leadership, where authority is purposely left by the wayside.
    In this post, learn about servant leadership, its main characteristics, and how it can benefit your organization.

    What is servant leadership?
    Servant leadership is the idea that a leader’s primary goal is to serve their employees and give them the support they need to develop their skills and succeed at their jobs. This differs from traditional leadership in that a leader doesn’t enforce their authority or treat others as subordinates.
    Robert K. Greenleaf first coined the term servant leader in his 1970 essay The Servant as Leader. In the essay, he says that the servant leader “Focuses primarily on the growth and well-being of people and the communities to which they belong” and that they “Put the needs of others first and help people develop and perform as highly as possible.”
    Essentially, the leader (a boss, CEO, or any type of executive at a business) exists to serve the people that work for the company. In turn, employees supported by a leader with their best interest at heart are more motivated, empowered, high-performing, and able to provide customers with the best possible experience.  
    Servant Leadership Characteristics
    In his essay, Greenleaf outlines ten fundamental principles of servant leadership, which we’ll discuss below.

    1. Listening
    Servant leaders must be good listeners. It helps them get to know the people that work for the business and what they’re all about.
    With listening, servant leaders will discover insight about employees that will help them best support their needs, whether it’s understanding areas for personal development or simply learning how employees feel at work and if anything needs to be done to improve their experience.
    2. Empathy
    Servant leaders need to be empathetic as it’s one of the best ways to help employees grow to be the best they can be.
    For example, an employee may express a desire to develop a particular skill, and they want to feel as though you’re listening to them and understanding their needs. Empathy helps with this, as you’ll be able to relate to their interest and ask further questions that help you help them move forward.
    Empathy is also critical in servant leadership when it comes to correcting behaviors. For example, say that an employee could not meet a goal at the end of the quarter. With traditional leadership, you may tell the employee that they must perform better without giving actionable advice that will help them do so.
    Instead, a servant leader would be empathetic towards the situation and want to understand the roadblocks that caused them to struggle. Of course, you’d still like to ensure that it wouldn’t happen again, but you’d work alongside the employee to guarantee they have the tools to perform better and meet their goals next quarter.
    3. Healing
    Greenleaf says that servant leaders must understand the importance of healing as people aren’t always used to working in situations where their leader doesn’t force their authority and require compliance.
    A servant leader needs to understand that they may need to work with employees to become comfortable with the process and create a working environment that builds trust and helps them be comfortable with your leadership style.
    4. Self-awareness
    Servant leaders must be self-aware because they need to understand their position and perception within their team. For example, if you’re enforcing your authority, you’re not a servant leader, and you’re likely pushing employees away. Therefore, it’s essential to be aware of the space you take up within your team on a day-to-day basis.
    Self-awareness also helps servant leaders understand their strengths and weaknesses when assisting employees to be the best they can be. For example, if you receive feedback that you’re not the best at communicating, you should identify your weakness and work to improve, as employees can’t succeed if they don’t understand you.
    5. Persuasion
    Servant leaders use persuasion instead of power and authority to influence their teams and get everyone on the same page. You should convince others and get buy-in without forcing compliance or telling people that they simply have to do something because you said they have to.
    6. Conceptualization
    Conceptualization means that servant leaders can develop a direction for their teams that will bring company success.
    This key characteristic directly relates to other skills on this list. For example, suppose a servant leader conceptualizes a goal for employees. In that case, they should be able to persuade without forcing compliance and provide employees with everything they need to help actualize the goal and be there for them throughout the process.
    7. Foresight
    The Oxford Language Dictionary defines foresight as the ability to predict or the action of predicting what will happen or be needed in the future. With servant leadership, this means using historical performance and current objectives to predict future outcomes and what employees will need to help them succeed.
    For example, if your teams have historically struggled with a particular task and that task is required to meet an upcoming objective, your foresight should let you know that you’d want to be present to assist when employees are undertaking that task, and maybe provide extra resources to ensure people don’t get stuck.
    8. Stewardship
    Stewardship is synonymous with accountability in servant leadership. The leader can take responsibility for their actions and understand how their support for their employees contributes to the overall performance of their teams.
    9. Commitment to the Growth of People
    Servant leaders want employees to be equipped with the tools and resources they need to succeed and feel motivated to help the company succeed. As such, servant leaders must be committed to the growth and development of people.
    In practice, this can look like ensuring employees have the proper training for their required duties, planning development opportunities, or even checking in with employees to understand their career goals and figuring out how to help them get there.
    10. Building community
    Workplace communities foster a sense of trust and togetherness, which helps people feel like they are working together to meet a common goal. As a servant leader, you’d want to ensure that your workplace feels like a community by building relationships with others and encouraging people to build relationships with their coworkers.
    As mentioned above, servant leadership is significantly different from traditional leadership styles. The leader is not an authoritative force but more of a collaborator that works alongside employees to help them succeed. It may be helpful to have some examples of what servant leadership can look like in action, so we’ll discuss some below.
    Servant Leadership Examples
    Leading by Example
    A servant leader is willing to do anything that they ask their employees to do.
    So, let’s say that employees are rushing to meet quotas for the month. Rather than instructing employees to just work harder, a servant leader will sit down with them and help them get there. Maybe they take on some tasks, motivate employees, and provide actionable advice that helps them meet their targets.
    Collaboration
    A servant leader sits down with employees and asks them to share feedback about business processes and whether they help them perform their duties. The servant leader actively listens to feedback, learns from what they’ve heard, and works to make necessary changes to help employees seamlessly do their work.
    Empathy
    A servant leader cares about their employees as people. If someone comes to them and lets them know that they’re going through something, the servant leader doesn’t tell them to check their feelings at the door or inform them that they better not fall short of expectations.
    Instead, they work with the employee to develop a plan that will allow them to succeed despite what they’re going through.
    Servant Leadership Can Help Companies Succeed
    Although different from traditional styles, servant leaders can build motivated and capable teams that succeed in business.
    If you’re a leader looking to try their hand at this leadership style, make sure that you understand who your employees are as people, provide them with the tools and support they need to succeed, and act as an ever-present resource, no matter what they need.

  • [Webinar] How to Conquer Labor Shortages with Contact Center Technology

    From retail to tourism to food service, almost every sector is currently experiencing major labor shortages, and contact centers are no exception. Though contact center technology has revolutionized the way agents are able to work remotely, managers and directors are still catching up when it comes to finding and implementing strategies to balance staffing needs.
    One of the sectors that has taken a big hit throughout the labor shortage is childcare. A reduction in available childcare workers has left many contact center agents without adequate care for the kids, forcing them to leave their positions. The labor shortage really is cyclical and one that successful contact centers can’t afford to ignore.
    As labor markets become more constrained, wages are skyrocketing in an effort to acquire and retain more employees. Approximately 80% of a call center’s budget is directed towards staffing, which means any kind of increase in wages will have drastic impacts on all contact centers navigating the labor shortage. All these changes are especially difficult to cope with considering the many challenges the pandemic brought about in 2020 and 2021.
    Ensure Your Contact Center Thrives Throughout the Labor Shortage
    So, what’s the solution? It’s multi-faceted and a little complex, but we’re excited to walk you through it during our webinar. Shai Berger, CEO of Fonolo, will be discussing how to handle all the curveballs that come with this labor shortage, and ways you can protect your contact center in the short-term and over time.
    Here’s what we’ll be discussing:

    Coping strategies for staffing shortages in the contact center.
    How to safeguard your contact center from high turnover.
    Contact center technology to help manage call volume.
    Plus, so much more.

    Who should attend:

    VPs & Directors of Contact Centers
    VPs & Directors of Customer Experience
    VPs & Directors of Customer Service

    Join Fonolo on Thursday, December 9th, at 2:00 PM ET / 11:00 AM PT for the live webinar and Q&A.
    Speakers:
    Shai Berger, Founder and CEO, Fonolo
    Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience.The post Blog first appeared on Fonolo.

  • Employee NPS: recognizing the power of promoters within your company

    Employee NPS often gets unnoticed by leaders focused exclusively on driving CX related impacts. However, neglecting employee perspectives on their overall experience might cost businesses in the long run. One of the reasons companies should implement employee NPS as their standard practice is the increasing importance of employer brand, and employee value proposition. Put differently,…
    The post Employee NPS: recognizing the power of promoters within your company appeared first on Customer Experience Magazine.

  • Customer service is free

    Most large organizations would disagree.

    They hire cheap labor to answer the phone. They install recordings to mollify people who are on hold for hours. They measure the cost of the call center and put loopholes in the warranty.

    When you see customer service as a cost center, all of these steps make sense. Any money spent lowering costs seems to raise profits.

    But customer service is actually a profit center, for four reasons:

    First, because the customer who calls you or shows up at the adjustments window is fully enrolled. Unlike just about every other moment you’ve had with them, in this moment, they are paying attention, leaning into the situation and on high alert. Everything you do here, unlike just about every other marketing interaction you have, will go on your permanent record.

    Second, because your competitors have foolishly decided to treat this interaction as a cost, the chances that you can dramatically overdeliver are pretty good. You can’t make a car that’s ten times better, but you can easily produce customer service for your car customers that’s ten times better than what most manufacturers deliver.

    And third, because in our industrialized economy, people love to tell stories about service. And so the word spreads (or doesn’t) based on what you’re about to do.

    Finally, it’s been demonstrated again and again that the most valuable customers are the loyal ones. While your promotional team is out there making noise to get you new customers, you’d be much better off turning your existing customers into repeat customers and ambassadors.

    And so, the money you spend on customer service isn’t simply free. It actually repays you many times over.

  • No code for Marketing Agencies: How to Benefit from No code Automation

    You know that your clients are looking for the best results, the fastest turnaround, and the lowest cost possible—an almost impossible combination if you are running a marketing agency. So your goal, as an agency owner, is to optimize processes and offload as much routine as possible. Then, with all of the saved time, you can focus on the core of your business, getting traffic, leads, awareness, and a higher ROI for your clients. No-code can become your magic helper in automating your processes, managing clients’ projects, and maximizing profit by building simple growth projects with no-code tools. Let’s learn how no-code can benefit marketing agencies. Read more: https://welovenocode.com/marketing-guides/tpost/m217feokd1-no-code-for-marketing-agencies-how-to-be
    submitted by /u/kodjima33 [link] [comments]

  • 5 Steps to Create an Outstanding Marketing Plan [Free Templates]

    Do you take a good, hard look at your team’s marketing strategy every year?
    You should. An annual marketing plan helps you set your marketing on the right course to make your company’s business goals a reality. Think of it as a high-level plan that guides the direction of your team’s campaigns, goals, and growth.
    Without one, things can get messy — and it’s nearly impossible to put a number on the budget you’ll need to secure for the projects, hiring, and outsourcing you’ll encounter over the course of a year if you don’t have a plan.
    Keep in mind there are variations to the marketing plan you need, depending on your industry and the goals of your marketing team. To make your plan’s creation easier, we’ve put together a list of what to include in your plan and a few different planning templates where you can easily fill in the blanks.

    To start, let’s dive into how to create a marketing plan and then take a look at what a high-level marketing plan has inside.
    In this article, we’re going to discuss:

    What a High-Level Marketing Plan Includes
    How to Create a Marketing Plan
    Marketing Plan Templates You Can Use
    Simplified Marketing Plan Template
    Plus — Social Media Plan Templates

    Marketing Plan Outline
    Marketing plans can get quite granular to reflect the industry you’re in, whether you’re selling to consumers (B2C) or other businesses (B2B), and how big your digital presence is. Nonetheless, here are the elements every effective marketing plan includes:
    1. Business Summary
    In a marketing plan, your Business Summary is exactly what it sounds like: a summary of the organization. This includes:

    The company name
    Where it’s headquartered
    Its mission statement

    2. Business Initiatives
    The Business Initiatives element of a marketing plan helps you segment the various goals of your department. Be careful not to include big-picture company initiatives, which you’d normally find in a business plan. This section of your marketing plan should outline the projects that are specific to marketing. You’ll also describe the goals of those projects and how those goals will be measured.
    3. Customer Analysis
    Here’s where you’ll conduct some basic market research. If your company has already done a thorough market research study, this section of your marketing plan might be easier to put together.
    Ultimately, this element of your marketing plan will help you describe the industry you’re selling to and your buyer persona. A buyer persona is a semi-fictional description of your ideal customer, focusing on traits like:

    Age
    Location
    Title
    Goals
    Personal challenges
    Pains
    Triggering events

    4. Competitor Analysis
    Your buyer persona has choices when it comes to solving their problems, choices in both the types of solutions they consider and the providers that can administer those solutions. In your market research, you should consider your competition, what they do well, and where the gaps are that you can potentially fill. This can include:

    Positioning
    Market share
    Offerings
    Pricing

    5. SWOT Analysis
    Your marketing plan’s Business Summary also includes a SWOT analysis, which stands for the business’s strengths, weaknesses, opportunities, and threats. Be patient with your business’s SWOT analysis; you’ll write most of it based on your market research from the sections above and your strategy below.
    6. Market Strategy
    Your Market Strategy uses the information included in the above sections to describe how your company should approach the market. What will your business offer your buyer personas that your competitors aren’t already offering them?
    In a full-length marketing plan, this section can contain the “seven Ps of marketing”:

    Product
    Price
    Place
    Promotion
    People
    Process
    Physical Evidence

    (You’ll learn more about these seven sub-components inside our free marketing plan template, which you can download below.)
    7. Budget
    Don’t mistake the Budget element of your marketing plan with your product’s price or other company financials. Your budget describes how much money the business has allotted the marketing team to pursue the initiatives and goals outlined in the elements above.
    Depending on how many individual expenses you have, you should consider itemizing this budget by what specifically you’ll spend your budget on. Example marketing expenses include:

    Outsourcing costs to a marketing agency and/or other providers
    Marketing software
    Paid promotions
    Events (those you’ll host and/or attend)

    8. Marketing Channels
    Lastly, your marketing plan will include a list of your marketing channels. While your company might promote the product itself using certain ad space, your marketing channels are where you’ll publish the content that educates your buyers, generates leads, and spreads awareness of your brand.
    If you publish (or intend to publish) on social media, this is the place to talk about it. Use the Marketing Channels section of your marketing plan to lay out which social networks you want to launch a business page on, what you’ll use this social network for, and how you’ll measure your success on this network. Part of this section’s purpose is to prove to your superiors, both inside and outside the marketing department, that these channels will serve to grow the business.
    Businesses with extensive social media presences might even consider elaborating on their social strategy in a separate social media plan template.
    9. Financial Projections
    Knowing the budget and doing analysis on the marketing channels you want to invest in, you should be able to come up with a plan for how much budget to invest in which tactics based on expected ROI. From there, you’ll be able to come up with financial projections for the year. These won’t be 100% accurate but can help with executive planning.

    1. Conduct a situation analysis.
    Before you can get started with your marketing plan, you have to know your current situation.
    What are your strengths, weaknesses, opportunities, and threats? Conducting a basic SWOT analysis is the first step to creating a marketing plan.
    Additionally, you should also have an understanding of the current market. How do you compare to your competitors? Doing a competitor analysis should help you with this step.
    Think about how other products are better than yours. Plus, consider the gaps in a competitor’s approach. What are they missing? What can you offer that’ll give you a competitive advantage? Think about what sets you apart.
    Answering questions like this should help you figure out what your customer wants, which brings us to step number two.
    2. Define your target audience.
    Once you better understand the market and your company’s situation, make sure you know who your target audience is.
    If your company already has buyer personas, this step might just mean you have to refine your current personas.
    If you don’t have a buyer persona, you should create one. To do this, you might have to conduct market research.
    Your buyer persona should include demographic information such as age, gender, and income. However, it will also include psychographic information such as pain points and goals. What drives your audience? What problems do they have that your product or service can fix?
    Once you have this information written out, it’ll help you define your goals, which brings us to step number three.
    3. Write SMART goals.
    My mother always used to tell me, “You can’t go somewhere unless you have a road map.” Now, for me, someone who’s geographically challenged, that was literal advice.
    However, it can also be applied metaphorically to marketing. You can’t improve your ROI unless you know what your goals are.
    After you’ve figured out your current situation and know your audience, you can begin to define your SMART goals.
    SMART goals are specific, measurable, attainable, relevant, and time-bound. This means that all your goals should be specific and include a time frame for which you want to complete them.
    For example, your goal could be to increase your Instagram followers by 15% in three months. Depending on your overall marketing goals, this should be relevant and attainable. Additionally, this goal is specific, measurable, and time-bound.
    Before you start any tactic, you should write out your goals. Then, you can begin to analyze which tactics will help you achieve that goal. That brings us to step number four.
    4. Analyze your tactics.
    At this point, you’ve written down your goals based on your target audience and current situation.
    Now, you have to figure out what tactics will help you achieve your goals. Plus, what are the right channels and action items to focus on.
    For example, if your goal is to increase your Instagram followers by 15% in three months, your tactics might include hosting a giveaway, responding to every comment, and posting three times on Instagram per week.
    Once you know your goals, brainstorming several tactics to achieve those goals should be easy.
    However, while writing your tactics, you have to keep your budget in mind, which brings us to step number five.
    5. Set your budget.
    Before you can begin implementing any of the ideas that you’ve come up with in the steps above, you have to know your budget.
    For example, your tactics might include social media advertising. However, if you don’t have the budget for that, then you might not be able to achieve your goals.
    While you’re writing out your tactics, be sure to note an estimated budget. You can include the time it’ll take to complete each tactic in addition to the assets you might need to purchase, such as ad space.
    Now that you know how to create your marketing plan, let’s dive into creating a marketing campaign outline that will help you reach the goals outlined plan.

    One Page Marketing Plan Template
    As demonstrated above, a marketing plan can be a long document. When you want to share information with stakeholders or simply want an overview of your plan for quick reference, having a shorter version on hand can be helpful. A one page marketing plan can be the solution, and we’ll discuss its elements below. 

    Business Summary: Include your company name, list the names of individuals responsible for enacting the different stages of your plan, and a brief mission statement. 
    Business Initiatives: A summary of your marketing plan goals and the initiatives to help you achieve them. This can include your marketing strategies. 
    Target Market: Outline your target audience(s) that your efforts will reach. 
    Budget: An overview of the money you’ll spend to help you meet your marketing goals. 
    Marketing Channels: list the channels you’ll use to achieve your marketing goals.

    Free Marketing Plan Template [Word]
    Now that you know what to include in your marketing plan, it’s time to grab your marketing plan template and see how best to organize the six elements explained above. The following marketing plan template opens directly in Microsoft Word, so you can edit each section as you see fit:

    Download your marketing plan template here.
    Marketing Campaign Template
    Your marketing plan is a high-level view of the different marketing strategies you’ll use to meet your business objectives. A marketing campaign template is a focused plan that will help achieve those marketing goals. 
    A marketing campaign template should include the following key components: 

    Goals and KPIs: Identify the end goal for each of the individual campaigns you’ll run and the metrics you will use to measure the results of your campaign when it ends. For example, conversion rates, sales, sign-ups, etc. 

    Channels: Identify the different channels you’ll use to enact your marketing campaign to reach your audience. Maybe you run a social media campaign on Twitter to raise brand awareness or a direct mail campaign to notify your audience of upcoming sales. 

    Budget: Identify the budget you’ll need to run your campaign and how it will be distributed, like the amount you’ll spend on creating content or ad placements in different areas. Having these numbers also helps you later on when you quantify the success of your campaign, like ROI. 

    Content: Identify the type of content you’ll create and distribute during your campaigns—for example, blog posts, video ads, email newsletters, etc. 

    Teams and DRIs: Identify the teams and people that will be part of enacting your marketing plan from start to finish, like those responsible for creating your marketing assets, budgets, or analyzing metrics once campaigns are complete.

    Design: Identify what your marketing campaigns will look like and how you’ll use design elements to attract your audience. It’s important to note that your design should directly relate to the purpose of your campaign.

    Digital Marketing Plan Template
    A digital marketing plan is similar to a marketing campaign plan, but, as the name suggests, it’s tailored to the campaigns that you run online. Let’s go over the key components of a digital marketing plan template to help you stay on track to meet your goals. 

    Objectives: The goals for your digital marketing and what you’re hoping to accomplish, like driving more traffic to your website. Maybe you want to drive more traffic to your website, or 

    Budget: Identify how much it will cost to run your digital marketing campaign and how the money will be distributed. For example, ad placement on different social media sites costs money, and so does creating your assets.

    Target audience: Which segments of your audience are you hoping to reach with this campaign? It’s essential to identify the audiences you want to reach with your digital marketing, as different channels house different audience segments. 

    Channels: Identifies the channels that are central to your digital marketing campaign. 

    Timeline: Explains the length of time your digital campaigns will run, from how long it should take to create your assets to the final day of the campaign. 

    Many people use social media in their digital campaigns, and below we’ll discuss some ideas you can use for inspiration.

    Social Media Marketing Plan Templates
    As marketing departments grow, so will their presence on social media. And as their social media presence grows, so will their need to measure, plan, and re-plan what types of content they want to publish across each network.
    If you’re looking for a way to deepen your social media marketing strategy — even further than the marketing plan template above — the following collection of social media marketing plan templates is perfect for you:

    Download 10 social media reporting templates here.
    In the above collection of marketing plan templates, you’ll get to fill in the following contents (and more) to suit your company:

    Annual social media budget tracking
    Weekly social media themes
    Required social media image dimension key
    Pie chart on social media traffic sorted by platform
    Social media post calendar and publish time

    Below, let’s review the social media reporting templates, and what you’ll find in each one.
    1. Social Media Questions

    This template lists out questions to help you decide which social media management platform you should use.
    Once you know what social media tactics you’re going to implement in your marketing plan, it’s time to figure out what channels are right for you. This template will help you do that.
    2. Hashtag Holidays

    If you’re going to lean in to social media in your marketing plan, you can use hashtag holidays to generate ideas.
    These holidays are a great way to fill out your social media publishing schedule. With this template, you’ll get a list of all the hashtag holidays for the year.
    3. Facebook Live Schedule

    If Facebook live is one of the marketing tactics in your plan, this template will help you design an editorial calendar. With this template, you can organize what Facebook live’s you want to do and when.
    4. Instagram Post Log

    Are you going to begin using Instagram regularly? Do you want to increase your following? With this template, you can organize your Instagram posts, so everyone on your team knows what posts are going live and when.
    Additionally, you can organize your assets and campaigns on this doc.
    5. Paid Social Media Template

    With this template, you can organize your annual and monthly budget for your paid social media calendar.
    6. Social Media Audit

    Conducting a social media audit? You can use this template to help you gather the right analytics.
    7. Social Media Editorial Calendar

    With this template, you can organize your social media editorial calendar. For example, you can include social media posts for each platform, so your team knows what’s going live on any given day.
    8. Social Media Image Sizes

    With this template, your team can have the latest social media image sizes handy. This template includes image sizes for all major social media platforms, including Facebook, Instagram, and Twitter.
    9. Social Media Marketing Proposal

    With this template, you can create an entire social media marketing proposal. This will outline the social media goals, scope of the work, and the tactics that you plan to implement.
    10. Social Media Reporting Template

    With this template, you’ll gain access to a slidedeck that includes templates for social media reporting. If you plan to implement social media in your marketing plan, these reporting templates can help you track your progress.

    Simple Marketing Plan Template
    Of course, this type of planning takes a lot of time and effort. So if you’re strapped for time before the holidays, give our new Marketing Plan Generator a try. 
    This tool simplifies yearly planning by asking prompted questions to help guide your process. You’ll be asked to input information about: 

    Try our free Marketing Plan Generator here.

    Your annual marketing mission statement, which is what your marketing is focused on for the year. 
    The strategy that you’ll take with your marketing throughout the year to accomplish your marketing goals. 
    Three main marketing initiatives that you’ll focus on during the year (i.e., brand awareness or building a high-quality pipeline) metrics you’ll use to measure your success.
    Your target goals for those marketing initiatives like generating 100 leads per week. 
    Marketing initiatives that are not aligned with your current strategy to stay focused on your goals and activities that will help you be successful.

    Once you input all information, the tool will spit out a table (as shown in the image below) that you can use to guide your processes.

    Pro Tip: If the tool doesn’t work, clear your browser’s cache or access it in incognito mode.
    Over To You
    The best way to set up your marketing plan for the year is to start with quick wins first, that way you can ramp up fast and set yourself (and your team) up to hit more challenging goals and take on more sophisticated projects by Q4. So, what do you say? Are you ready to give it a spin?
    Editor’s note: This post was originally published in December 2016 and has been updated for comprehensiveness.

  • What Is Content Seeding & How Does It Work? [Examples]

    Every summer, I start a vegetable garden. I purchase seeds, plant them in various places in my backyard, tend to them, and with the help of the right weather conditions, help them grow. Why am I talking about gardening on a marketing blog?
    Content seeding. But instead of planting zucchini seeds, marketers plant content to grow brand awareness and leads.

    Let’s get into the specifics of what content seeding is and how it works.

    Content seeding allows brands to highlight their content in places target audiences will see and engage with it. Influencers are a prime choice for content seeding because they usually have large audiences. These audiences have been proven to trust influencers more than their friends.
    For instance, lifestyle subscription box FabFitFun has a target audience of women “ages 18-34, who love a good deal [and] want to hear about the latest and greatest trends in beauty, fitness, nutrition, and style.” When they work with influencers on content seeding, they choose platforms their target audience is interested in, like my favorite podcast, True Crime Obsessed (TCO).
    When I heard ads for FabFitFun on TCO, I was immediately interested in the brand and what it offers, so I followed the link in the podcast subscription. The added bonus of hearing high praises from hosts I’ve come to connect with and trust solidified my interest and ultimately drove me to subscribe. That’s content seeding in motion.
    When I heard ads for FabFitFun on TCO, I was immediately interested in the brand and what it offers, so I followed the link in the podcast subscription. The added bonus of hearing high praises from hosts I’ve come to connect with and trust solidified my interest and ultimately drove me to subscribe. That’s content seeding in motion.
    Part of the reason content seeding is so successful is that the content shared by influencers or partners is relevant to the target audience. Market research shows brands, like FabFitFun, where their audience is and gives them clues as to where to seed content.
    What is influencer seeding?
    Often brands will give out products or services to influencers in the hopes that they will share favorable reviews or promote the product to their audience. This is referred to as influencer seeding. Like content seeding, utilizing influencers that align with the interests of your target audience will yield the best results.
    Having industry leaders promote a brand through their social platforms or other networks increases the reach of the business, because they’ve built trust with their own audiences.
    This doesn’t mean that you have to find the influencer with the most followers to do the job. Sure, someone with millions of followers will have a wide reach, but there is value in utilizing micro-influencers, too. Micro-influencers – those with roughly 10,000 to 50,000 followers – often serve more niche, but loyal audiences. This can be an advantage when you are looking to segment or narrow your target audience.
    Micro-influencers also provide a level of authenticity influencers with higher follower counts lack due to their mass appeal. Social media platforms are inundated with marketing campaigns and ads. Make your product or service stand out by tapping into the networks of smaller influencers and take advantage of word-of-mouth cred.
    However, influencers aren’t the only way to facilitate content seeding. You can also contact an agency that specializes in seeding, or reach out to thought leaders for a partnership on a blog post or email newsletter.
    Where Content Seeding is Commonly Used
    While blogging and editorial outlets previously served as the primary avenues for content seeding, social media platforms have become the dominant method of choice.

    TikTok
    Twitter
    YouTube
    Facebook
    Instagram
    LinkedIn
    Podcasts
    Pinterest

    All of these platforms are useless if you don’t have a plan in place to utilize them. Next, we’ll dig into tips for creating an effective influencer seeding campaign.
    Creating an Influencer Seeding Strategy
    Creating a plan will help you conserve resources and focus your energy on what’s most important for your brand. Here are some best practices to follow:

    Set your end goal: What would you like to accomplish? Are you looking to build brand awareness or boost sales? Once your goals are established, you can assess which platform would make the most sense to use to achieve them.

    Research ideal influencers: By now you should have clear personas identifying who your target audience is. With that information in hand, look into the types of people they would follow and their interests. Look at trending hashtags or topics related to your brand, and the influencers who follow them.

    Send relevant content, services, and products: You’ll want to make sure what you’re sending the influencer to promote is actually relevant to their brand and audience. For example, if you sell artisan chocolates, you may want to reach out to influencers that have content dedicated to chocolate sweets and desserts, instead of just sending products out to foodies in general. This is where going niche pays off.

    Engage and comment: If an influencer posts anything regarding your brand, engage with it. This can include liking the post, commenting, or sharing. Even if the feedback is negative, you can thank them for their honest review and find out how you can make improvements.

    Measure the outcome: Examine the reach of influencer posts, traffic statistics, and engagement (shares, comments, brand mentions). For ecommerce, track any promo codes or affiliate links used during the campaign. Looking at these metrics will help you figure out what worked and what didn’t.

    If you’re starting to think of ways you can get into content seeding, which platforms to use, and what content to share — don’t worry, we’re going to look at more great examples of content seeding next.
    Content Seeding Examples
    1. Claire Saffitz x Coveteur

    Claire Saffitz, host of series “Gourmet Makes,” has become a food influencer because of how much she connects with fans of the channel. Recently, Saffitz collaborated with magazine Coveteur on her Instagram.
    This is a great example of content seeding because Coveteur’s partnership with Saffitz brought recognition to their magazine. Her Q/A with the lifestyle magazine could closely appeal to Saffitz’s fans: people who are interested in cooking and health. The closely running avenues of the publisher’s audiences mean a potential 971,000 new readers from Saffitz’s Instagram.
    2. Mandy McEwen x LinkedIn Marketing

    Founder of marketing company Mod Girl Marketing, Mandy McEwen, partnered with LinkedIn Marketing’s Thought Leadership campaign. This partnership aligns with McEwen’s following — professionals who are interested in working with thought leaders — and LinkedIn’s audience — professionals looking for workplace connections and advancements.
    McEwen also gains new engagement from the partnership, while building her credibility as a marketer. This is a great example of how content seeding can work both ways to build brand awareness.
    3. Lin-Manuel Miranda x Reddit

    Social platform Reddit had actor Lin-Manuel Miranda (Hamilton, In the Heights) run an Ask Me Anything (AMA) on the site. The thing about AMAs is that you must have an account to participate. Fans had to sign up for an account to ask Miranda a question, then notice social communities for Miranda’s line of work, like Broadway and television.
    Having Miranda post this on Twitter to three million followers is great exposure for Reddit. If the platform wanted to grow its theatre-based threads and community, this AMA was a perfect seed to plant.
    4. Louis Tomlinson x GQ

    Musician Louis Tomlinson collaborated with GQ to go undercover, answering comments from Twitter, YouTube, and Instagram. The Actually Me series not only gets celebrities to answer fun questions, but it’s a great way for them to engage directly with fans.
    Tomlinson and GQ each have large audiences, but Tomlinson’s 35 million Twitter followers and 17.9 million Instagram followers would certainly expand GQ’s reach.
    GQ partnering with Tomlinson to promote another channel of theirs is a smart way to attract potential subscribers. If fans find that more of their favorite artists have similar videos on GQ’s YouTube channel, they might tune in and share their finds to their own audience.
    5. Sara Blakely x Masterclass

    Founder and CEO of Spanx, Sara Blakely, worked with MasterClass on an entrepreneurship course. MasterClass is an online education platform offering courses in various industries. Learn tennis from 23-time title holder Serena Williams or get a crash course in fashion from Vogue Editor-In-Chief Anna Wintour.
    Blakely’s partnership with MasterClass is an invitation for fans of the entrepreneur to get a look into how she built her empire. If 300,000 of Blakely’s followers are interested in her story, the website could benefit greatly from dropping their branded content on her Instagram.
    Make Content Seeding Work for You
    My vegetable garden thrives every year because of a combination of work from my end, the right soil, and favorable weather conditions. The same is true for content seeding. A perfect content seeding strategy is built from a combination of brands finding the right partners, a great platform, and a favorable product or service to promote.
    You don’t have to invest huge amounts of money into content seeding. Choosing micro-influencers or guest bloggers and podcast interviews are more cost-effective ways of content seeding as well.
    This article was originally published November 25, 2019 and has been updated for comprehensiveness.

  • What Is Facebook CBO? Budget Optimization Done Right [Tutorial]

    Within 1.84 billion daily active users, Facebook is a valuable platform for marketers. In fact, 10 million advertisers already use the platform to meet their marketing goals.
    There are various types of ads you can run on the platform to meet different needs, like lead generation ads, videos, or carousel ads. However, regardless of the ad you choose to run, each has one thing in common: they cost money.
    In this post, learn about CBO, a specific type of budgeting option on Facebook, the benefits it can bring to your campaign marketing, and how to use it on Facebook ads manager.

    The most significant benefit to CBO is that your campaign spending is optimized for top-performing ad sets. You’re not spending equal amounts on poor-performing and high-performing ads but instead spending more money where you’re going to maximize ROI.
    In addition, the process is automated — an algorithm learns from your campaign goals and the ads you want to run and distributes money without you needing to do anything. With other processes, like ABO, changes need to be made manually.
    Facebook CBO vs. ABO
    Ad Set Budget Optimization, or ABO, is when you create a set budget for each ad set, and each receives the same amount of money, regardless of performance. It’s not an automated process, so you need to track performance and make necessary adjustments on your own.
    With CBO, you set an overall campaign budget, and an algorithm distributes money to different ad sets based on what it deems will perform best. As a result, different ad sets may receive more money. The image below is a graphic that shows the difference between CBO and ABO on Facebook.

    Image Source
    For example, if your overall budget is $100 and you have four ad sets, each ad set will receive $25 with ABO. With CBO, a campaign budget of $100 will be distributed based on opportunities for high-performance, so one ad set may receive $25, another $35, another $20, and another $20.
    How To Set Up Facebook CBO
    Setting up Facebook CBO is a relatively straightforward process, and we’ll outline the steps below.
    1. Navigate to Facebook Ads Manager.
    2. Click the blue Create New Campaign button.
    3. Name your campaign.
    4. Select your designed campaign objective from the pop-up menu (as shown in the image below).

    5. Scroll down to the bottom of the page and toggle the Campaign Budget Optimization button into the on position, as highlighted in red in the image below.

    6. Once toggled into the on position, you’re prompted to specify whether your campaign budget has a daily spend limit or if it’s an overall lifetime budget (as shown in the image below).

    7. Select your campaign bid strategy, which is how you want your budget to be spent.

    8. Once you’ve entered all of the above information, you’ll be prompted to enter standard information you’d enter when creating a standard Facebook ad (conversion location, campaign schedule, audience information, asset placements, etc.).
    Should you choose to use CBO, it’s essential to follow best practices.
    Facebook CBO Best Practices
    Let’s go over some best practices for using CBO, according to Facebook.
    1. Use large audiences.
    Larger audience groups make it easier for the algorithm to make accurate, strategic decisions for distributing funds for your campaigns. More audience members equal more metrics, which equals more available data for the algorithm to study and learn from.
    2. Don’t use too many ad sets.
    Facebook notes that exceeding 70 ad sets limits the number of edits you can make after publishing and also causes the algorithm to take more time to learn from your data and optimize your ad spend for higher performance.
    3. Don’t pause and unpause your ad sets.
    CBO is an automated system, so your campaign budgets are distributed based on active ads. If you pause certain sets, their data does not get factored into the algorithmic decision process, and it will allocate your budgets elsewhere. If you leave ads paused for too long, it’s possible that spending will be used up, and your paused ads won’t run.
    4. Be strategic about ad set spending limits.
    CBO is most powerful when the algorithm has free reign to learn from data and metrics. If you set too many limits on ad spending, like daily budgets, the algorithm has less flexibility, and your budgets will be less optimized.
    If you prefer to set stricter limits and optimize per ad set, Facebook recommends using ABO.
    5. Input all changes in bulk.
    Facebook says that it takes significant time for campaign changes to go live when using CBO, so it’s essential to make all adjustments in bulk to minimize downtime.
    CBO Helps You Optimize And Save Time
    Using Campaign Budget Optimization on Facebook helps save you time through automation and ensures that your spending on the platform is optimized for best results. If you decide it’s right for you, consider the best practices and begin creating your campaign in Ads Manager.

  • Chief Apology Officer

    Companies are discovering that hiring people to mollify critics and disappointed customers is cheaper (in the short run) than changing things, learning from the feedback or even wasting the time of people who do the ‘real work.’

    The CAO doesn’t participate in tactical or strategic discussions, and probably can’t explain the dynamics that led to a given policy, or why it’s difficult to change. That’s not their job.

    Their job is to make the customer or critic feel heard enough that they’ll accept the status quo without further fuss.

    This is the tech support person who’s not allowed to acknowledge that the software has a bug, or the gate agent who is unable to report to the home office that the scheduling system is causing real problems for loyal customers.

    In addition to eating away at the mollifier’s well-being, the work of the Chief Apology Officer is also ultimately doomed. By insulating the industrial system from the feedback loop that would improve it, these organizations doom themselves to a slow fade.

    “Do you have any influence on how the organization is going to respond to this?” is a fair question. And the CAO can only honestly answer, “no.”

    It’s a tough gig.