Author: Franz Malten Buemann

  • A Look Back at 30+ Years of Website Design

    Web design has come a long way since 1991, when the first ever website was published. Exclusively text-based, this site marked the beginning of what would become a digital revolution.
    And while recollections of “under construction” GIFs and blinding background colors make me thankful for just how far the web has come, there are some historical web design choices that actually demand a nod of respect.
    Websites like this one haven’t been lost to time, either. If you want to see what a website looked like at any period since its launch, enter its domain name into the Wayback Machine and choose a date. In this post, let’s take a look at how web design has evolved, from text-only interfaces up through the sleek, modern designs we see today.

    Early 1990s: Antiquity
    The early 90s marks the start of our website design timeline. At this point, there was no such thing as a high-speed internet connection. It was dial-up modems, or it was nothing. Therefore, websites needed to be built for less-than-stellar connection speeds. They mostly looked like walls of text — what we now take for granted as “design layout” did not exist.

    While later versions of HTML allowed for more complex designs, they were still very basic compared to today, consisting mainly of tags for headers, paragraphs, and links. Visual elements and styling like typography, imagery, and navigation were things of the not-too distant future.
    Takeaways for Today’s Websites:
    While the function of these early sites was purely informational, we can see some design elements that apply today. These old web pages were very lightweight and optimized for a slow internet connection we all still experience from time to time. These design considerations took the user experience into account, something today’s websites don’t always do, even with faster speeds.
    Yes, today’s internet can handle media-rich websites … but it still has some limits. Large media files, heavy graphic design, and excessive animations can all contribute to higher bounce rates when load speeds aren’t as fast as we want. Keep your user in mind when considering complicated design, and remember to K.I.S.S. (Keep It Simple, Superhero).
    Mid-1990s: The Middle Ages
    The middle ages of web design were plagued by on-site page builders and spacer GIFs. (Better than an actual plague though, right?) By the mid-90s, web design had evolved both in terms of structure and appearance. Designers began using table-based layouts to organize content, allowing for greater flexibility and creativity. Sites were still quite text heavy, but text could now be divided into columns, rows, and other navigational elements for better readability.
    Graphical design elements also quickly grew in popularity. Page hit counters, animated text, and dancing GIFs are just a few of the graphical elements that mark this period in web design.

    Takeaways for Today’s Websites:
    Today, there are plenty of reasons why table-based design is not the best choice for your website — the extensive markup, slow load times, and visual inconsistency are just a few of the pitfalls.
    Regardless, this development was key in the evolution of web design: It was the first move toward non-linear page structure. Different elements could now be positioned in different sections of a web page, and designers had to consider the best way to present information to the user.
    Page structure remains critical when thinking about navigation and content. It largely determines how the user experiences and interacts with your site. While these considerations might not have been at the forefront during the middle ages of web design, they are certainly at the forefront today.
    Late 1990s: The Renaissance
    Renaissance. Rebirth. Web design has had its fair share of reimaginings, but one of the first occurred with the introduction of Flash. Introduced in 1996, Flash opened up a world of design possibilities that weren’t possible with basic HTML. It was the marriage of virtual graphics and interaction.
    While many of the same design elements from previous periods were still present, they were enhanced with animations, tiled background images, neon colors, 3D buttons, splash pages, and other multimedia.
    Flash marked the beginning of visitor-focused design — structure and navigation became important considerations and designers began to hone in on appearance and usability over pure content.

    Takeaways for Today’s Websites:
    Flash was a game-changer, but it wouldn’t stick around forever. Flash is hardly ever used today and is deemed one of the biggest SEO sins of all time. Today, it’s the norm to opt for alternative methods such as CSS and JavaScript animations to get similar effects, or to embed videos from video hosting sites.
    Early 2000s: The Enlightenment
    The early 2000s were a period when usability and flexibility really came to the forefront of web design.
    Leading the charge was CSS, a coding language that allowed developers to store visual rules in files separate from HTML, effectively separating content and style. This gave greater creative freedom to both web designers and content developers — content could now be developed exclusively from design, and vice versa. CSS made websites easier to maintain (less code and complexity), more flexible (div tags are independent of one another), and quicker to load (smaller files).
    Better understanding of color psychology also led to increased use of whitespace and the decrease of garish colors, like neons. Links started being added to icons rather than just text, resolution and pixelation became more important concerns, and strategic placement of content also gained traction.

    Takeaways for Today’s Websites:
    People typically scan websites looking for the information they need, so any site that makes this job easier gets a giant check-mark. Savvy web designers know that most users don’t read everything on a website, and understand how readers take in information.
    Therefore, intuitively placed information, visually accentuated links, and straightforward navigation are just a few best practices today’s websites should adhere to. Always design with usability in mind!
    Mid- to Late-2000s: The Industrial Revolution
    The Industrial Revolution of web design begins with the birth of Web 2.0. It’s at this time that things really began to move toward the modern web. The growth of multimedia applications, the rise of interactive content, and the advent of social media are a few definitive features of this period.
    Moreover, these changes largely dictated the way web design was … well, done. Aesthetic changes included better color distribution, increased use of icons, and greater attention to typography.
    Most importantly, however, design became about content, and content became about search engine optimization. With the user now firmly at the center of design, selling products (at least explicitly) became the secondary function of websites — now it was all about getting found.

    Takeaways for Today’s Websites:
    As mentioned, the evolution of Web 2.0 saw the growth of SEO as a consideration. While these techniques have been adapted over the years, thinking about your website in terms of SEO is still a top priority for most thriving business websites.
    SEO demands content, and content largely became the focus of web design during this era. Keyword optimization, inbound and outbound linking, authoring, tagging, and syndication technology such as RSS became natural design elements. While link spamming and keyword jamming soon exploited these techniques, these methods are no longer effective and (I hope) have largely fizzled out.
    2010 to Now: The Modern Era
    Today, over two decades after the publication of the first website, web design has firmly established itself as an irreplaceable component of every good marketing strategy. Recent research found that 50% of today’s consumers think website design is crucial to a business’s brand.
    In terms of modern aesthetics, we have seen the proliferation of minimalism: sparse content, flat graphics (so long, 3D buttons!), simpler color palettes, and big and bold visuals. In addition, UX has taken center stage, giving way to such design features as infinite scrolling and single-page design.
    You may have noticed that our website has embraced all these features with its latest design:

    One more key step in the evolution of web design is the mobile web. Since the launch of the iPhone in 2007, there has been a re-evaluation of the way websites are structured to accommodate for the growing number of mobile web users. This includes several mobile frameworks that take a “mobile-first” approach, and an even greater focus on mobile speed optimization, since phones usually lack the processing speed or connection strength of your typical desktop.
    This digital revolution has also given rise to responsive design, in which page elements automatically adjust to the width of the browsing window, allowing websites to look good on any device or screen. Today, responsive design is necessary to ensure a pleasing mobile user experience, given over half of global website traffic comes from mobile devices.
    Where will websites go next?
    If there’s one factor that has informed every single one of these developments, it’s content. Every design element here has been adapted in such a way to bring the most relevant content to the user in the most efficient and effective way. Notions of accessibility, adaptability, and usability truly define this era of web design.
    Though there’s much more we can do with web design today, it’s fun to take a look back at where we came from. Looking at how web design has progressed thus far, it’s exciting to think about where it will be in the next 20 years.
    Editor’s note: This post was originally published in July 2013 and has been updated for comprehensiveness.

  • How to Create an Editorial Calendar [Examples + Templates]

    If you’re anything like me, you’re consistently working out of at least 20 browser tabs, four journals, a yellow legal pad or two, and a myriad of Post-it notes stuck around your computer monitor.
    To the average overseer, it’s nothing short of chaos. To the blogger, it’s evidence of a (desperate) need for an editorial calendar.

    My muddled system transforms dramatically when I work with a team. I realize the need for organization and structure, and this could not be more necessary than managing a blog. Without a mutually agreed-upon system for planning, writing, and scheduling content every week, you can find yourself in a pile of missed deadlines, unedited blog posts, and a fair amount of team tension.

    There’s no such thing as a perfect editorial calendar — it all depends on the needs of your team. Nonetheless, there are several questions you should ask yourself to determine what your editorial calendar should look like. These include:

    How frequently are you publishing content? Do you have stuff going live every day? Once a week? Perhaps multiple times a day? Finding out how often you publish can tell you how best to visualize your editorial calendar regularly.
    Do you create more than one type of content? If you upload as many videos to YouTube as you publish articles to your company blog, your editorial calendar will need to distinguish between the two.
    How many people will use this editorial calendar? The best editorial calendars allow multiple people to brainstorm, collaborate, and provide feedback on assignments in real-time — directly on the calendar.
    What are the various stages content goes through before it’s published? How complex is your content pipeline? Is there a substantial review or approval process that each piece of content goes through? Make sure your calendar can distinguish between two similar assignments that are in different stages of creation.
    What format will you use to organize this calendar? You’ll want to choose the system that best aligns with your goals and your team’s workflows. The next section discusses the most common formats.

    Let’s take these points and put them into practice to create your perfect editorial calendar.
    How to Create an Editorial Calendar
    A successful editorial calendar is a living project that your business will change as your grow and scale your social media strategy. To start the process of creating your own, we have some resources to simplify the process.

    With all the different types of calendars you can create, we’ll discuss the different types you can choose, and how to plan the rollout of your amazing content with them.
    1. Choose a format for organizing your editorial calendar.
    There’s no such thing as a perfect editorial calendar, but some formats will be better than others at helping you solve your team’s goals. Once you choose a format, you’ll also want to decide on how you will implement it — picking a tool or platform that offers the features or interface your company needs most.
    Here are some of the different ways to format your editorial calendar:
    Traditional Calendar or Calendar App

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    Whether you’re tracking deadlines on a big paper calendar on your desk or through an app like Google Calendar, this is one of the most straightforward ways to know what’s going out and when.
    The disadvantage, though, is that there’s more to project and content management than publishing dates, and a calendar may not always be effective enough on its own.
    Spreadsheet

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    Spreadsheets have always been a favorite for content management. There’s something so satisfying in seeing all your necessary data points aggregated in one place and organized neatly into rows and columns. With Microsoft Excel and Google Sheets, spreadsheets are easily accessible and don’t have a high learning curve.
    One advantage of using spreadsheets is that they can be easily paired with calendar apps and content management tools. By importing a .csv file, you can load the information into multiple places as needed for the tasks at hand (see the Google Sheets and Hootsuite Planner combination in the next section for inspiration).
    Kanban Board or Other Project Management Tool

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    Kanban is a visual system for project management that involves moving cards through different stages of a project. It’s popular in editorial management because it can be easily used to represent an editorial workflow no matter what your quality assurance process is or how many hands touch a piece before it’s published.
    This means that a Kanban board can easily accommodate your content calendar if you require more planning and management to push things live. Popular options for this type of system include Trello, Airtable, and Meistertask.
    Content Calendar (and Management) Apps

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    Taking the calendar concept a little further, there are apps and software platforms that have been designed specifically for content management. They include both the calendar and the project management aspects that are required to get the job done along with other helpful features for high-volume content marketing teams. Examples of these platforms include CoSchedule, Contently, and Loomly.
    2. Designate your main marketing channels.
    Editorial calendars are highly visual tools, and differentiating your calendar using color coordination for the different channels you post on can eliminate confusion amongst your marketing team members.
    Make your editorial calendar easier to interpret by dividing the types of posts or subject matter using different visual cues to ensure you schedule the right content at the right time.
    3. Plan your posts consistently.
    Organizing your editorial calendar to be posted on the same weekly schedule can drive your pages to have more exposure via social media algorithms and potentially raise your engagement as a result.
    You see, when you post on a frequent basis and use a social media platform often, you’re in turn keeping your followers coming back to the platform as well. Platforms reward profiles that drive this engagement with more visibility, and after all, these platforms are after capturing and maintaining people’s attention.
    Social media channels favor profiles that use their website often, and when you add a patterned or consistent posting cycle to it, you’re using the platform in an optimized manner.
    4. Study your competition’s posting frequency.
    Look to other businesses posting in the same industry or niche as yours, study which are successful in capturing that attention and how they got to that level of success.
    By no means should you copy others’ content subject matter or the exact dates or times they post, but instead pull inspiration and make your own editorial calendar that could possibly garner attention on the days or times competitors aren’t posting.
    5. Audit and adapt your editorial calendar as necessary.
    It’s all a matter of trial and error when making your calendar. If you begin with low engagement the first couple of months, you should run a company content audit and adapt your content calendar to better engage your followers.
    Above all, creating an editorial calendar will make your marketing team work in a more streamlined, organized manner. With that being said, let’s look at some pre-existing calendars that’re optimally organized.
    Editorial Calendar Examples
    To help you implement an editorial calendar, we’ve also included real examples from a few of the most successful content teams out there. Check them out below and find out what makes their calendar so useful.
    1. HubSpot Editorial Calendar [Template]
    Platform: Excel

    Free Download
    The interactive HubSpot Editorial Calendar Template was built for writers and content strategists to outline their posting strategy. Included are prompts for the content’s title, meta description, URL, CTA, and more. This template is completely free and can be used on both Google Sheets and Excel.
    2. Buffer’s Editorial Calendar
    Platform: Trello

    This is the actual editorial calendar of Buffer, a social media content scheduling platform. Naturally, the company’s content is supported by an editorial calendar that describes an assignment’s author, title, publish date, and where it is in the company’s editorial workflow (content can be in the “Ideas” stage, in the “Pipeline,” “In Progress,” or “Editing”).
    Each rectangular tile shown above represents an individual piece of content — whether it’s a blog post, video, or even a podcast episode.
    As you might be able to tell, Buffer’s editorial calendar is built on Trello, a common project management tool. And although you can use Trello more than one way, Buffer uses most of its available features so everyone has the information they need within a few clicks — regardless of what they do for the company and how the calendar affects their work.
    “An editorial calendar should be a resource for your whole team, not just content creators,” says Ash Read, Buffer’s editorial director. “It should be something anyone can easily access to see what’s coming up and also suggest content ideas. Sometimes the best content suggestions will come from people outside of your marketing team.”

    In the next screenshot, above, you can see what’s inside each rectangular tile. When you click on an assignment, Buffer logs feedback as the content is created and reviewed. Says Ash: “It’s not just a calendar, but a place to share feedback, editing notes, pitches, ideas, and more.”
    3. Unbounce’s Editorial Calendar
    Platform: Google Sheets
    This is the editorial calendar of Unbounce, a creator of landing pages and related conversion tools for marketers, as well as a HubSpot integration partner. Unlike Buffer, this company uses Google Sheets to manage their entire content production, and the way they’ve customized the spreadsheet above would be pleasing to the eyes of any content creator.
    In addition to organizing their projects by month, what you might notice from the screenshot above is that Unbounce also sorts their content by the campaign they’re serving — as per the first two columns on the left hand side. This allows the business to see what multiple assignments — listed vertically down the third column — have in common, and track content that extends beyond the Unbounce blog.
    Shown below, the Unbounce blog has a separate editorial calendar in Google Sheets that allows the blog to work alongside the larger company initiatives. Nonetheless, using spreadsheets for both content workflows has proven to be the best choice for the company’s growing operation.

    “We’re a small content team, so other platforms would likely overcomplicate things,” says Colin Loughran, editor in chief at Unbounce.
    Ultimately, this editorial calendar keeps Colin’s team in sync. “While we try to lock dates a few weeks in advance,” he explains, “the reality is that sometimes we need to make changes very quickly. A product launch might move into a slot we’d planned for something else, for instance, or a guest contributor will be delayed in delivering a revised draft. When that’s the case, having a centralized resource that everyone can check is a necessary safety blanket.”
    4. Digital Authority’s Content Calendar
    Platform: CoSchedule
    Digital Authority, a marketing agency that specializes in content and social media, distinguishes between its big-picture content goals vs. smaller content-related tasks.
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    Digital Authority uses CoSchedule to plan out timelines for pieces such as blogs and social media posts. The advantage of this is the color categorization, calendar and task views, and the ability to create social posts across platforms from within one portal.
    There are also features to keep the team actionable, on the same page, and agile with drag-and-drop features.
    5. Hootsuite’s Content Calendar
    Platform: Google Sheets and Hootsuite Planner
    Hootsuite, another social media scheduling platform, has a ton of content to publish both daily and far out in advance. That makes their content calendar a major component of their production strategy.
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    Due to the volume, the Hootsuite team creates content far in advance using Google Sheets to plan and organize across channels. Once the strategy is created and executed, posts that are ready to be published are represented on Hootsuite Planner.

    Editorial Calendar Template
    Ready to make your own editorial calendar? No matter which platform you ultimately want to work out of, a spreadsheet can help you take inventory of what content you have and how quickly it moves from start to finish. Try our free Blog Editorial Calendar Templates.

    Using the templates linked above, you’ll be able to organize, categorize, and color code to your heart’s content. Use these templates to target the right readers, optimize posts with the best keywords, and pair each topic with a killer call-to-action.
    In this download, we’ve included three different templates for you to choose from. Why three? We recognize that not all content teams are the same. While some feel most efficient with a centralized editorial calendar solution, others may need the gentle push of an upcoming deadline right on their calendar. Therefore, you’ll have access to all three templates in Microsoft Excel, Google Sheets, and Google Calendar.
    Plan Out Your Editorial Calendar with Ease
    With a little customization, your blog calendar will be running smoothly, leaving you time to be the content-writing, lead-generating machine you strive to be.
    Editor’s note: This article was originally published May 2020 and has been updated for comprehensiveness.

  • Why Your Brand Needs A Strong Visual Identity [+ 5 Examples to Inspire You]

    Take a second to think about one of your favorite brands. A logo, storefront, color, or memorable ad campaign will likely pop into your mind. That’s because a brand’s visual identity is a powerful tool for telling a company’s story, building customer affinity, and increasing revenue.
    If done effectively, visual identity can communicate a particular feeling or message without words. But a poorly-designed identity can confuse customers with lackluster messaging and disjointed graphics. So it’s no surprise that consistent brands are 3.5x more likely to have strong brand visibility than inconsistent brands.

    Visual identity plays an essential role in branding, so it’s important to understand what makes up an identity and how to create one. We’ll cover all of that and share examples of successful brands that have developed a strong visual identity.
    What is a visual identity?
    A visual identity is the visible representation of a brand, from the logo and colors to the website and design of physical stores. It encompasses everything you can see in connection to a company.
    Visual identity can be made up of many elements:

    Graphics
    Animations, icons, buttons
    Typography
    Logo
    Color palette
    Imagery
    Store design
    Packaging
    Uniforms
    Flyers
    Brochures
    Billboards
    Digital and print ads

    Developing a strong visual identity comes with a number of benefits. It helps create an emotional connection with customers, which leads 57% of customers to increase spending. Consistent visuals unify a brand’s messaging so people instantly recognize the company across all channels.
    They can build brand trust by informing potential buyers about products or services. And a well-designed visual identity can boost brand awareness and make people more likely to purchase, especially since 64% of people want brands to connect with them.
    Although visual identity sounds similar to brand identity, its unique benefits and elements set it apart.
    Visual Identity vs Brand Identity
    If brand identity is the personality of your business, visual identity is the visible expression of that personality. Think of a person who’s outgoing and creative (brand identity) and is known for wearing eccentric outfits and jewelry (visual identity).
    Brand identity gives customers the feelings they associate with your company, and it’s made up of everything that creates the brand as a whole. It includes your values, mission statement, tone and voice, style guides, brand persona, unique value props, visual assets, and more.
    Visual identity is a part of brand identity, but its focus is on how a brand is visually represented. It requires a separate approach from brand identity, yet it needs to complement the brand. This is why designers and creatives are usually in charge of visual identity, whereas marketers and branding teams are in charge of brand identity.
    5 Companies with Strong Visual Identity
    When a brand takes the time to craft a strong visual identity, it becomes easier to attract customers and drive the business forward. As you look through the following examples, consider how every element works together to form a cohesive visual language.
    Headspace
    On a mission to improve the health and happiness of the world, Headspace takes a quirky approach to visual identity. The meditation app is full of charming characters, bright colors, and memorable moments that aim to establish its unique identity in the world of wellness. Even the animations add a sense of connection and humor while explaining mindfulness concepts.

    Meow Wolf
    The art collective Meow Wolf is out to inspire creativity through art, and their visual identity is chock full of imaginative graphics, installations, and images. The psychedelic color palette instantly draws you in, and the extraordinary characters hint that you’re in another world. It’s easy to get lost in a realm of fantasy and immersive art just by scrolling the brand’s Instagram.

    Airbnb
    From flexible dates to unique stays, Airbnb’s visual identity highlights the brand’s willingness to embrace adventure. Their pink logo, playful graphics, and incredible imagery encourage people to explore places beyond conventional options, which is exactly what you can do by booking or hosting a homestay through their platform.

    Spotify
    Listening is everything to Spotify, and it’s clear through the brand’s visual identity. A bold color palette and clever ad campaigns, like #SpotifyWrapped, showcase the company’s passionate and playful brand across the app, online platforms, and print ads.

    Yeti
    Visual identity is more than logos and ad campaigns — it’s the feeling people get when they see your brand. Yeti is a great example of how to make brand and visual identity work together to create a specific feeling for customers, which the brand does with Yeti Presents. These short films inspire adventure in a way that’s more authentic than other outdoor brands and fits the company’s laidback, active identity.

    How to Create a Visual Identity
    Creating a strong visual identity shows people who you are, why they should interact with you, and helps establish an emotional connection to your brand identity. Whether you’re creating a visual identity system for the first time or looking to revamp your identity, just follow these steps to come up with an eye-catching visual language.
    1. Define your brand identity.
    Your brand identity is the core of your company personality, and it informs your visual identity. If you don’t have all the aspects of your brand laid out, your visual identity can flounder from a lack of direction and cohesion. Before designing your visual identity, make sure to have the bare minimum brand requirements decided, such as values, voice and tone, persona, and mission statement.
    2. Understand the principles of design.
    When starting my own business, I decided to create my logo and website. But when getting feedback on my visual identity from a graphic design friend, it was clear I wasn’t trained in the principles of design. Visuals play a major part in how people perceive your brand, so it’s important to get them right. You can learn the six elements of design yourself, or hire a graphic designer to help bring your visual identity to life.
    3. Create a story.
    People remember stories more than facts, which is why visual identity must focus on telling a great story. You can draw people in with characters and conflict, or incorporate your values into your visuals. The Swiss paragliding company, Advance, uses storytelling to highlight the quality of its products and the adventures that are possible because of them. The key is to show, not tell.

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    4. Stay consistent.
    Consistency is simple when your company is small and you review every asset before it goes live. But the bigger the brand, the less likely it is to stay consistent. From ad campaigns and conference decks to social media posts or sales one-pagers, it’s easy to let visual style slip. But creating a brand style guide, and outlining the specific visual identity systems and styles, can help your team combine existing visuals with new elements as the company grows.
    5. Keep the medium in mind.
    Visuals look different on every channel — a printed logo can appear darker than on a screen. So it’s crucial to cater your visuals to the medium you’re using to promote your brand. A graphic designer or branding designer will understand how to adjust visual assets for each medium to ensure all elements, from colors and fonts to images and animations, appear consistent across channels.

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    Once you outline your visual identity and create graphics, you’re ready to share your visual language with the world. With time and consistency, people will be able to recognize your brand at first glance.

  • What do cxpartners and Google say about the state of customer-centric organisations in 2022?

    A new study by experience design consultancy, cxpartners, in partnership with Google, focusing on customer-centricity came across CXM’s desk.   The research report surveyed 110 businesses in Europe and found that customer-centric organizations grow nine times faster and are four times more likely to have highly satisfied employees. They have the ability to change in months that…
    The post What do cxpartners and Google say about the state of customer-centric organisations in 2022? appeared first on Customer Experience Magazine.

  • Testing new ideas

    What would a focus group have said about the title of Harper Lee’s To Kill a Mockingbird? Is it easy to understand, did you know what it’s about before you pick up the book?

    What about the consumer testing on a name like Nike or Starbucks?

    Some objective measures of new names and concepts are worth knowing about before you launch. Seeing what search results look like, understanding the trademark register, having insight about pronunciation and language issues.

    But general “how does this make you feel” feedback on a new concept is almost certain to give you exactly the wrong feedback.

    That’s because the idea isn’t going to work because it’s objectively, obviously and completely better. It’s going to work because the network effects and cultural dynamics behind it push it forward.

  • Webex’s report details how to solve the CX trilemma 

    A research report by Webex entitled “It’s time to solve the customer experience trilemma” speaks about what is needed to increase customer loyalty so that the bottom line can follow. Immobile, which is part of Webex, took the time to speak to 2,000+ consumers and concluded that in order for businesses to improve customer loyalty,…
    The post Webex’s report details how to solve the CX trilemma  appeared first on Customer Experience Magazine.

  • Should You Pay for Your Own Salesforce Certifications?

    Not only do Salesforce certifications require dedicated time and energy, but they also come at a monetary cost. While writing about Salesforce certification costs in a recent article, it occurred to me that without support from your employer, getting certified can become a sizeable investment… Read More

  • Salesforce Apex Glossary

    Starting out as a Salesforce Developer can be a daunting experience. With buzzwords thrown around left and right, it can be difficult to understand what everyone’s actually talking about. To help, I’ve put together a glossary of keywords that I (and teams I’ve worked with)… Read More

  • 6 Best Practices for Importing Data into Salesforce

    To be an effective CRM, Salesforce relies on accurate and current data. Whether it’s customer interactions, opportunities, or contract details, inconsistent or unreliable data can be a killer… and could ultimately cost your business money. Learning how to successfully import your data into Salesforce can… Read More

  • Digital Marketing in 2022: Lessons from 2021

    In 2021, despite an ongoing global pandemic, we experienced several advancements in the field of digital marketing. Some of these have made our jobs easier, while others — like Apple’s iOs 14 update — meant that we had to get a bit more creative.  In this article, we’re going to take a look back at…
    The post Digital Marketing in 2022: Lessons from 2021 appeared first on Benchmark Email.