Author: Franz Malten Buemann

  • The Ultimate Guide to SEO in 2022

    What is the first thing you do when you need new marketing ideas? What about when you decide it’s time to find a new accounting software? Or even when you notice a flat tire in the car?
    My guess is you turn to Google.
    Impact Plus reported that 61% of marketers named SEO as a top marketing priority in 2021. And so, it’s a cold, harsh truth that without at least some presence on Google, your business faces a digital uphill battle. In this guide, you’ll discover a strategy to build your online presence — Search Engine Optimization (SEO). You’ll learn what SEO is, how it works, and what you must do to position your site in search engine results.

    But before we begin, I want to reassure you of something.
    So many resources make SEO complex. They scare readers with technical jargon, advanced elements, and rarely explain anything beyond theory.
    I promise you, this guide isn’t like that.
    I’m going to break SEO into its most basic parts and show you how to use all its elements to construct a successful SEO strategy. (And to stay up-to-date on SEO strategy and trends, check out HubSpot’s Skill Up podcast.)
    Keep on reading to understand SEO, or jump ahead to the section that interests you most.

    When asked to explain what SEO is, I often choose to call it a strategy to ensure that when someone Googles your product or service category, they find your website.
    But this simplifies the discipline a bit.
    There are a ton of ways to improve the SEO of your site pages. Search engines look for elements including title tags, keywords, image tags, internal link structure, and inbound links (also known as backlinks). Search engines also look at site structure and design, visitor behavior, and other external, off-site factors to determine how highly ranked your site should be in their SERPs.
    With all of these factors taken into account, SEO primarily drives two things — rankings and visibility.

    Rankings
    This is what search engines use to determine where to place a particular web page in the SERP. Rankings start at position number zero through the final number of search engine results for the query, and a web page can rank for one position at a time. As time passes, a web page’s ranking might change due to age, competition in the SERP, or algorithm changes by the search engine itself.
    Visibility
    This term describes how prominent a particular domain is in the search engine results. Lower search visibility occurs when a domain isn’t visible for many relevant search queries whereas with higher search visibility, the opposite is true.
    Both are responsible for delivering the main SEO objectives – traffic and domain authority.
    What’s the importance of SEO?

    There is one more important reason why you should be using SEO: The strategy virtually helps you position your brand throughout the entire buying journey.
    In turn, SEO can ensure that your marketing strategies match the new buying behavior.
    Because, as Google admitted, customer behavior has changed for good.
    As of June 2021, 92% of internet searches happen on a Google property.
    What’s more, they prefer going through the majority of the buying process on their own.
    For example, Ststista found that 60% of people research a brand online before making a purchase. What’s more, this process has never been more complicated.
    Finally, DemandGen’s 2022 B2B Buyer’s Survey found that 67% of B2B buyers start the buying process with a broad web search.
    But how do they use search engines during the process?
    Early in the process, they use Google to find information about their problem. Some also inquire about potential solutions.
    Then, they evaluate available alternatives based on reviews or social media hype before inquiring with a company. But this happens after they’ve exhausted all information sources.
    And so, the only chance for customers to notice and consider you is by showing up in their search results.
    Featured Resource

    22 SEO Myths to Leave Behind This Year

    How does Google know how to rank a page?
    Search engines have a single goal only. They aim to provide users with the most relevant answers or information.
    Every time you use them, their algorithms choose pages that are the most relevant to your query. And then, rank them, displaying the most authoritative or popular ones first.
    To deliver the right information to users, search engines analyze two factors:

    Relevancy between the search query and the content on a page. Search engines assess it by various factors like topic or keywords.
    Authority, which is measured by a website’s popularity on the Internet. Google assumes that the more popular a page or resource is, the more valuable its content is to readers.

    And to analyze all this information they use complex equations called search algorithms.
    Search engines keep their algorithms secret. But over time, SEOs have identified some of the factors they consider when ranking a page. We refer to them as ranking factors, and they are the focus of an SEO strategy.
    When determining relevance and authority, following the E-A-T framework can help tremendously. E-A-T in SEO stands for “expertise”, authoritativeness”, and “trustworthiness”. And although these are not direct ranking factors, they can improve your SEO content which can impact direct ranking factors.
    As you’ll shortly see, adding more content, optimizing image filenames, or improving internal links can affect your rankings and search visibility. And that’s because each of those actions improves a ranking factor.

    What is SEO strategy?
    An SEO marketing strategy is a comprehensive plan to get more visitors to your website through search engines. Successful SEO includes on-page strategies, which use intent-based keywords; and off-page strategies, which earn inbound links from other websites.

     
    Three Core Components of a Strong SEO Strategy
    To optimize a site, you need to improve ranking factors in three areas — technical website setup, content, and links. So, let’s go through them in turn.
    1. Technical Setup
    For your website to rank, three things must happen:
    First, a search engine needs to find your pages on the web.
    Then, it must scan them to understand their topics and identify their keywords.
    And finally, it needs to add them to its index — a database of all the content it has found on the web. This way, its algorithm can consider displaying your website for relevant queries.
    Seems simple, doesn’t it? Certainly, nothing to worry about. After all, since you can visit your site without any problem, so should Google, right?
    Unfortunately, there is a catch. A web page looks different for you and the search engine. You see it as a collection of graphics, colors, text with its formatting, and links.
    To a search engine, it’s nothing but text.
    As a result, any elements it cannot render this way remain invisible to the search engine. And so, in spite of your website looking fine to you, Google might find its content inaccessible.
    Let me show you an example. Here’s how a typical search engine sees one of our articles. It’s this one, by the way, if you want to compare it with the original.

    Notice some things about it:

    The page is just text. Although we carefully designed it, the only elements a search engine sees are text and links.
    As a result, it cannot see an image on the page (note the element marked with an arrow.) It only recognizes its name. If that image contained an important keyword we’d want the page to rank for, it would be invisible to the search engine.

    That’s where technical setup, also called on-site optimization, comes in. It ensures that your website and pages allow Google to scan and index them without any problems. The most important factors affecting it include:
    Website navigation and links
    Search engines crawl sites just like you would. They follow links. Search engine crawlers land on a page and use links to find other content to analyze. But as you’ve seen above, they cannot see images. So, set the navigation and links as text-only.
    Simple URL structure
    Search engines don’t like reading lengthy strings of words with complex structure. So, if possible, keep your URLs short. Set them up to include as little beyond the main keyword for which you want to optimize the page, as possible.
    Page speed
    Search engines use the load time — the time it takes for a user to be able to read the page — as an indicator of quality. Many website elements can affect it. Image size, for example. Use Google’s Page Speed Insights Tool for suggestions on how to improve your pages.

     
    Dead links or broken redirects
    A dead link sends a visitor to a nonexistent page. A broken redirect points to a resource that might no longer be there. Both provide poor user experience but also, prevent search engines from indexing your content.
    Sitemap and Robots.txt files
    A sitemap is a simple file that lists all URLs on your site. Search engines use it to identify what pages to crawl and index. A robots.txt file, on the other hand, tells search engines what content not to index (for example, specific policy pages you don’t want to appear in search.) Create both to speed up crawling and indexing of your content.
    Duplicate content
    Pages containing identical or quite similar content confuse search engines. They often find it to be nearly impossible to display any of those pages at all. If search engines do find them, your website can be penalized. For that reason, search engines consider duplicate content as a negative factor.
    Featured Resource

    How to Conduct a Technical SEO Audit

    2. Content
    Every time you use a search engine, you’re looking for content — information on a particular issue or problem, for example.
    True, this content might come in different formats. It could be text, like a blog post or a web page. But it could also be a video, product recommendation, and even a business listing.
    It’s all content.
    And for SEO, it’s what helps gain greater search visibility.
    Here are two reasons why:

    First, content is what customers want when searching. Regardless of what they’re looking for, it’s content that provides it. And the more of it you publish, the higher your chance for greater search visibility.
    Also, search engines use content to determine how to rank a page. It’s the idea of relevance between a page and a person’s search query that we talked about earlier.

    While crawling a page, they determine its topic. Analyzing elements like page length or its structure helps them assess its quality. Based on this information, search algorithms can match a person’s query with pages they consider the most relevant to it.
    The process of optimizing content begins with keyword research.
    Keyword Research
    SEO is not about getting any visitors to the site. You want to attract people who need what you sell and can become leads, and later, customers.
    However, that’s possible only if it ranks for the keywords those people would use when searching. Otherwise, there’s no chance they’d ever find you. And that’s even if your website appeared at the top of the search results.
    That’s why SEO work starts with discovering what phrases potential buyers enter into search engines.
    The process typically involves identifying terms and topics relevant to your business. Then, converting them into initial keywords. And finally, conducting extensive research to uncover related terms your audience would use.
    We’ve published a thorough guide to keyword research for beginners. It lays out the keyword research process in detail. Use it to identify search terms you should be targeting.
    With a list of keywords at hand, the next step is to optimize your content. SEOs refer to this process as on-page optimization.
    On-Page Optimization
    On-page optimization, also called on-page SEO, ensures that search engines a.) understand a page’s topic and keywords, and b.) can match it to relevant searches.
    Note, I said “page” not content. That’s because, although the bulk of on-page SEO work focuses on the words you use, it extends to optimizing some elements in the code.
    You may have heard about some of them — meta-tags like title or description are two most popular ones. But there are more. So, here’s a list of the most crucial on-page optimization actions to take.
    Note: Since blog content prevails on most websites, when speaking of those factors, I’ll focus on blog SEO — optimizing blog posts for relevant keywords. However, all this advice is equally valid for other page types too.
    Featured Resource

    Guide to On-Page SEO Strategy

    a) Keyword Optimization
    First, ensure that Google understands what keywords you want this page to rank. To achieve that, make sure you include at least the main keyword in the following:

    Post’s title: Ideally, place it as close to the start of the title. Google is known to put more value on words at the start of the headline.
    URL: Your page’s web address should also include the keyword. Ideally, including nothing else. Also, remove any stop word.
    H1 Tag: In most content management systems, this tag displays the title of the page by default. However, make sure that your platform doesn’t use a different setting
    The first 100 words (or the first paragraph) of content: Finding the keyword at the start of your blog post will reassure Google that this is, in fact, the page’s topic.
    Meta-title and meta-description tags: Search engines use these two code elements to display their listings. They display the meta-title as the search listing’s title while the meta-description provides content for the little blurb below it. But above that, they use both to understand the page’s topic further.
    Image file names and ALT tags: Remember how search engines see graphics on a page? They can only see their file names. So, make sure that at least one of the images contains the keyword in the file name.

    The alt tag, on the other hand, is text browsers display instead of an image (for visually impaired visitors.) However, since ALT tag resides in the image code, search engines use it as a relevancy signal as well.
    Also, add semantic keywords — variations or synonyms of your keyword. Google and other search engines use them to determine a page’s relevancy better.
    Let me illustrate this with a quick example. Let’s pretend that your main keyword is “Apple.” But do you mean the fruit or the tech giant behind the iPhone?
    Now, imagine what happens when Google finds terms like sugar, orchard, or cider in the copy? The choice of what queries to rank it for would immediately become obvious, right?
    That’s what semantic keywords do. Add them to ensure that your page doesn’t start showing up for irrelevant searches.
    b) Non-Keyword-Related On-Page Optimization Factors
    On-page SEO is not just about sprinkling keywords across the page. The factors below help confirm a page’s credibility and authority too:

    External links: Linking out to other, relevant pages on the topic helps Google determine its topic further. Plus, it provides a good user experience. How? By positioning your content as a valuable resource.
    Internal links: Those links help you boost rankings in two ways. One, they allow search engines to find and crawl other pages on the site. And two, they show semantic relations between various pages, helping to determine its relevance to the search query better. As a rule, you should include at least 2-4 internal links per blog post
    Content’s length: Long content typically ranks better. That’s because, if done well, a longer blog post will always contain more exhaustive information on the topic, thus keeping a reader on your site longer. That’s called dwell time, and it’s an important ranking factor for the search engines
    Multimedia: Although not a requirement, multimedia elements like videos, diagrams, audio players can signal a page’s quality. It keeps readers on a page for longer just like longer content does. And in turn, it signals that they find the content valuable and worth pursuing.

    3. Links
    From what you’ve read in this guide so far, you know that no page will rank without two factors — relevance and authority.
    In their quest to provide users with the most accurate answers, Google and other search engines prioritize pages they consider the most relevant to their queries but also, popular.
    The first two areas — technical setup and content — focused on increasing relevance (though I admit, some of their elements can also help highlight the authority.)
    Links, however, are responsible for popularity.
    But before we talk more about how they work, here’s what SEOs mean when talking about links.
    What is a backlink?
    Links, also called backlinks, are references to your content on other websites. Every time another website mentions and points their readers to your content, you gain a backlink to your site.
    For example, this article in Entrepreneur.co mentions our Not Another State of Marketing Report page. It also links to it allowing their readers to see other stats than the one quoted.

    Google uses the quantity and quality of links like this as a signal of a website’s authority. Its logic behind it is that webmasters would reference a popular and high-quality website more often than a mediocre one.
    But note that I mentioned link quality as well. That’s because not all links are the same. Some — low-quality ones — can impact your rankings negatively.
    Links Quality Factors
    Low quality or suspicious links — for example, ones that Google would consider as built deliberately to make it consider a site as more authoritative — might reduce your rankings.
    That’s why, when building links, SEOs focus not on building any links. They aim to generate the highest quality references possible.
    Naturally, just like with the search algorithm, we don’t know what factors determine a link’s quality, specifically. However, over time, SEOs discovered some of them:

    The popularity of a linking site: Any link from a domain that search engines consider an authority will naturally have high quality. In other words, links from websites that have good quality links pointing to them will yield better results.
    Topic relevance: Links from domains on a topic similar to yours will carry more authority than those from random websites.
    Trust in a domain: Just like with popularity, search engines also assess a website’s trust. Links from more trustworthy sites will always impact rankings better.

    Link Building
    In SEO, we refer to the process of acquiring new backlinks as link building. And as many practitioners admit, it can be a challenging activity.
    Link building, if you want to do it well, requires creativity, strategic thinking, and patience. To generate quality links, you need to come up with a link building strategy. And that’s no small feat.
    Remember, your links must pass various quality criteria. Plus, it can’t be obvious to search engines that you’ve built them deliberately.
    Here are some strategies to do it:

    Editorial, organic links: These backlinks come from websites that reference your content on their own.
    Outreach: In this strategy, you contact other websites for links. This can happen in many ways. You could create an amazing piece of content, and email them to tell them about it. In turn, if they find it valuable, they’ll reference it. You can also suggest where they could link to it.
    Guest posting: Guest posts are blog articles that you publish on third-party websites. In turn, those companies often allow including one or two links to your site in the content and author bio.
    Profile links: Finally, many websites offer an opportunity to create a link. Online profiles are a good example. Often, when setting up such a profile, you can also list your website there as well. Not all such links carry strong authority, but some might. And given the ease of creating them, they’re worth pursuing.
    Competitive analysis: Finally, many SEOs regularly analyze their competitors’ backlinks to identify those they could recreate for their sites too.

    Now, if you’re still here with me, then you’ve just discovered what’s responsible for your site’s success in search.
    The next step, then, is figuring out whether your efforts are working.

    How to Monitor & Track SEO Results
    Technical setup, content, and links are critical to getting a website into the search results. Monitoring your efforts helps improve your strategy further.
    Measuring SEO success means tracking data about traffic, engagement, and links. And though, most companies develop their own sets of SEO KPIs (key performance indicators), here are the most common ones:

    Organic traffic growth
    Keyword rankings (split into branded and non-branded terms)
    Conversions from organic traffic
    Average time on page and the bounce rate
    Top landing pages attracting organic traffic
    Number of indexed pages
    Links growth (including new and lost links)

    Local SEO
    Up until now, we focused on getting a site rank in search results in general. If you run a local business, however, Google also lets you position it in front of potential customers in your area, specifically. But for that, you use local SEO.
    And it’s well worth it.
    46% of Google searches are for local businesses. They look for vendor suggestions, and even specific business addresses.
    What’s more, they act on this information: 72% of searchers visit a local store or company’s premises within 24 hours of the search.
    But hold on, is local SEO different from what we’ve been talking about all along?
    Yes and no.
    Search engines follow similar principles for both local and global rankings. But given that they position a site for specific, location-based results, they need to analyze some other ranking factors too.
    Even local search results look different:

    They appear only for searches with a local intent (for example, “restaurant near me” or when a person clearly defined the location.)
    They contain results specific to a relevant location.
    They concentrate on delivering specific information to users that they don’t need to go anywhere else to find.
    They target smartphone users primarily as local searches occur more often on mobile devices.

    For example, a localpack, the most prominent element of local results, includes almost all information a person would need to choose a business. Here are local results Google displays for the phrase “best restaurant in Boston.”

    Note that these results contain no links to any content. Instead, they include a list of restaurants in the area, a map to show their locations, and additional information about each:

    Business name
    Description
    Image
    Opening hours
    Star Reviews
    Address

    Often, they also include a company’s phone number or website address.
    All this information combined helps customers choose which business to engage. But it also allows Google to determine how to rank it.
    Local Search Ranking Factors
    When analyzing local websites, Google looks at the proximity to a searcher’s location. With the rise of local searches containing the phrase, “near me,” it’s only fair that Google will try to present the closest businesses first.
    Keywords are essential for local SEO too. However, one additional element of on-page optimization is the presence of a company’s name, address, and phone number of a page. In local SEO, we refer to it as the NAP.
    Again, it makes sense, as the search engine needs a way to assess the company’s location.
    Google assesses authority in local search not just by links. Reviews and citations (references of a business’s address or a phone number online) highlight its authority too.
    Finally, the information a business includes in Google My Business — the search engine’s platform for managing local business listings — plays a huge part in its rankings.
    The above is just the tip of the iceberg. But they are the ones to get right first if you want your business to rank well in local search.
    What is black hat SEO?
    The final aspect of SEO I want to highlight to you is something I also hope you’ll never get tempted to use. I mean it.
    Because, although it might have its lure, using black hat SEO typically ends in a penalty from search listings.
    Black hat practices aim at manipulating search engine algorithms using strategies against search engine guidelines. The most common black hat techniques include keyword stuffing, cloaking (hiding keywords in code so that users don’t see them, but search engines do), and buying links.
    So, why would someone use black hat SEO? For one, because, often, ranking a site following Google’s guidelines takes time. Long time, in fact.
    Black hat strategies let you cut down the complexity of link building, for example. Keyword stuffing helps users to rank one page for many keywords, without having to create more content.
    But as said, getting caught often results in a site being completely wiped out from search listings.
    And the reason I mention it here is that I want you to realize that there are no shortcuts in SEO. And be aware of anyone suggesting strategies that might seem too good to be true.

    Doing SEO Yourself
    Be honest with yourself — are you interested in learning SEO? Do you have time to learn the basics? Do you have the resources to bring in help if you redesign your website and accidentally deindex several pages? If the answer to any of these questions is “no,” then you might not want to take on the responsibility of SEO yourself. SEO is a long term play, and just like a muscle, you have to work at it consistently to see results. That can take a substantial amount of commitment. If you have any doubts, try the next best thing — delegating the work.
    Delegate SEO to a Team Member
    If you’re not quite sure about taking on SEO yourself, consider delegating the work to a team member. If you have a person who’s interested in growth marketing, development, or even web design, this would be a valuable skill to help grow their career. You could also hire a full-time search engine optimization specialist if you have the budget.
    The person in this role can report to the marketing team, development team, or even design team. Because SEO touches nearly every function of a business while maintaining a unique set of skill requirements, this position won’t be subject to frequent changes if departments need to be restructured later on. The person you delegate to this job will contribute cross functionally more often than not, so you’ll have some liberty with managing them.
    Outsource SEO to an Agency
    You don’t have the interest in SEO, your team’s at full capacity, and you can’t spare the budget to fill a full time SEO role. Now what? The best bang for your buck is to outsource SEO to a reputable consultant. Why? First, a well-respected SEO consultant is highly skilled in bringing organic traffic, leads, and conversions to businesses. They do this day in and day out, so they won’t need the ramp up time that you or a member of your team would need in order to learn the basics.
    Second, a consultant can be less expensive than hiring someone full-time for the role because they don’t require insurance benefits, payroll taxes, etc. But how much exactly would you be looking at for outsourcing your SEO?
    SEO can cost between $100 and $500 per month if you do it yourself with a keyword research tool. It can cost between $75 and $150 per hour for a consultant, and up to $10,000 per month if you hire a full-service marketing agency. Small businesses generally spend less on SEO than big brands, so be sure to take that into account.
    Incurring SEO costs can mean one of two things: the investment in your organic search strategy, or how much you pay for paid search engine marketing (SEM) services like Google Ads. If you’re paying for a tool, consultant, or marketing agency to help you optimize your web content, your bill can vary wildly with the depth of the services you’re receiving.

    SEO Resources & Training
    This guide is just a starting point for discovering SEO. But there’s much more to learn.
    Here are online training resources to try next if your or someone on your team wants to take on this skill:

    The HubSpot SEO Academy
    Google Analytics Course
    SEO That Works course

    You can also pick SEO knowledge from industry experts and their blogs. Here are some worth reading:

    SEMrush
    MOZ
    Yoast
    BrightLocal (local SEO advice)
    Search Engine Journal
    Search Engine Watch
    Search Engine Land
    Bruce Clay Inc.

    Over To You
    Without actively positioning its content in search results, no business can survive long.
    By increasing your search visibility, you can bring more visitors, and in turn, conversions and sales. And that’s well worth the time spent becoming an expert in SEO.
    Editor’s note: This post was originally published in November 2019 and has been updated for comprehensiveness.

  • Quora Ads: Are They Right For Your Business?

    When you think of online advertising, what’s the first thing that pops into your mind? Google? Facebook? YouTube?

    If you limit yourself to those digital media giants, you could be missing out on a more targeted market that is reaching 300 million users every month.
    What Is Quora? And Who Uses It?
    Quora is a social question-and-answer website, founded in 2009. Over the years, Quora has earned a reputation for crowd-sourcing the best responses to questions based on a Q&A engine of curious and highly engaged users.
    In June 2017, Quora launched its advertising services, and businesses are seeing significant ROI from advertising on Quora. Why? Quora users are 20% more likely to have authorized a business purchase. They’re 65% more likely to report a college degree. They’re also 37% more likely to be a manager. And they’re 54% more likely to report an annual household income of more than $100K.
    Even more interesting? 63% of Quora users conduct research before major online purchases. In the United States, Quora users are highly educated and primarily live in West and East Coast metropolitan areas.* With demographics like that, Quora Ads might be the perfect way to connect with your target market.
    Let’s dig deeper into why Quora makes sense for advertising, explore what advertising options are available, and delve into best practices for running ads on Quora.
    Quora Ads
    When you’re ready to launch your first Quora Ad campaign, you’ll be pleasantly surprised by how easy it is, which makes it an ideal platform for beginners. You only need two lines of text and a landing page to get started.
    While it’s quick and simple to launch your ads on Quora, don’t underestimate the platform’s power. Being able to pinpoint users who are interested in specific topics and/or questions means that Quora Ads provide a level of niche targeting that most other ad platforms can’t deliver.
    There are several objectives to choose from, including conversions, traffic, awareness, app installs, and lead generation. And you can target your ads based on users’ interests, behavior, location, what they’re reading, and more.
    If, for some reason, you get stuck as you set up your first Quora advertising campaign, you can always get help by clicking the ‘Talk to an Expert’ button at the bottom of the Quora for Business page.
    How much does it cost to advertise on Quora?
    You can start advertising on Quora’s self-serve platform for just $5 a day, which makes it almost risk-free to experiment and discover what advertising tactics work best for your organization.
    Quora Ads uses a live auction system. In the way auctions commonly work, buyers — in this case, advertisers — offer a bid for the items being auctioned (i.e., ad placements). Final costs vary depending on the competitive landscape and your targeting selections.
    Major debit and credit cards are accepted, and you’re only charged when your spend meets specific billing thresholds. The first threshold is $25 USD, and the threshold rises with each successful charge to $50, $250, $500, and $750. You are charged either when you hit your current billing threshold, or on the first week of the month, whichever comes first.
    Types of Quora Ads and Where They Appear
    Choose from text ads, image ads, or promoted answers to launch your campaign. Quora ads can appear on a user’s personal feed, topic feeds, and question pages. You can also opt-in for placements in the Quora Digest e-newsletter. (To subscribe to the Digest, go to ‘Settings’ and then select ‘Email and Notifications’. There, adjust your ‘Digest’ settings to your preferences.)
    There are 10 targeting types available on Quora Ads, giving you several options to match your targeting to your advertising goals. Businesses are encouraged to utilize two or more targeting methods for a balance of contextual, behavioral, and audience targeting.
    The Quora Pixel is required if you intend to run Conversion campaigns, or if you want to attribute conversions to specific campaigns, ad sets, or ads. Quora’s pixel not only allows you to track multiple conversion events, but also allows you to utilize Website Traffic Targeting, Lookalike Audience Targeting, and Conversion Optimized bidding. To install the pixel, visit the “Pixel & Events” tab in your Ads Manager and click “Setup Pixel.” A prompt with instructions will appear. You have the option of installing the pixel directly to your website, or through Google Tag Manager.
    Quora Ads Best Practices
    The key to success in advertising on Quora is to focus on answering questions, rather than being overly salesy. People come to the site to get their questions answered. Giving them what they want is the best way to showcase how your business is a good fit for them. This also makes Quora an ideal place to establish brand leadership.
    As with any advertising option, there’s no “one size fits all” strategy when using Quora Ads. What works for one business, may not work for yours. The best practice is to test each targeting type or retest them with different groups of topics, interests, or keywords.
    Not sure where to start? See what other businesses have done by studying Quora’s Success Stories.
    And be sure to review Quora’s Ads Success Checklist before going live with your first campaign. To facilitate your onboarding, they’ve compiled a checklist of key steps to guide your campaigns. While completing each step doesn’t necessarily equate to success on Quora Ads, checking off each action item will help ensure your campaigns are optimized for scalability, measurement, and long-term success.
    Is Quora advertising worth it?
    While the answer to that question will vary depending on your organization’s priorities, Quora’s team has found key differentiators between successful and unsuccessful ad campaigns. Those differentiators can be found on Quora’s blog.
    Speaking with one of Quora’s Ad Experts is another great way to determine if advertising on Quora is right for you. Their experts work on understanding your brand’s funnel, potential limitations, and even your team’s structure.
    Advertising on Quora offers both advantages and disadvantages.
    First, Quora features a high-quality audience. Unlike other online environments, Quora’s user base is overwhelmingly positive and informative. An internal team of moderators, along with the Quora community, ensure there’s very little negativity or name-calling. Answers are generally well crafted and carefully thought out. That means your ads are getting in front of a high-quality audience there to solve problems, not make them.
    Second, the community on Quora is generally safe and constructive. The Quora community is positive by design. A team of human moderators oversees content, and posts must be attributed to verified real names. Advertiser controls are robust with exclusion capabilities. Only high-quality pages are eligible to run ads.
    Finally, Quora’s Advertising dashboard is similar to Facebook’s and Google Ads’, making it very familiar. If you’ve used either of those platforms, you won’t be starting from scratch when creating and analyzing your campaigns.
    No platform is perfect, and there are a few disadvantages to advertising on Quora.
    First, Quora does not offer video ads. Video content, as opposed to text-based or image-based content, tends to draw in more viewers, but it’s not an option with Quora Ads.
    Second, Quora metrics and customization are not as dynamic as those you may be used to with Facebook or Google.
    Facebook Ads and Google Ads are currently the two largest digital advertising platforms in terms of ad spend, and they’re likely to remain so for a long time to come. So, it makes sense to continue to use them as the foundation of your online advertising strategy. But supplementing with Quora Ads might be the perfect way to boost your sales and brand authority.

  • NFT Explained 2

    submitted by /u/Tonatott [link] [comments]

  • How to Establish a Net Promoter Score Benchmark for Your Call Center

    What would you do to find out what others really think of you? Every year, businesses invest heavily in customer research to find out how consumers perceive them.
    There are a lot of ways to get this information, but leveraging net promoter score (NPS) is one of the most popular. This approach allows you to evaluate customer feedback and information to improve your call center.
    On its own, calculating your net promoter score isn’t enough to take your customer experience to the next level. The best strategy is to use a combination of data reports and benchmarking to ensure your findings reflect “the big picture”.
    Creating a Customer Service Strategy That Drives Business Growth
    Why is Net Promoter Score Important?
    Net promoter score measures customer loyalty and satisfaction from -100 to 100. In other words, it indicates how likely your customers are to recommend your business to their network.
    NPS is one of the strongest customer service metrics available to a call center. Of course, it’s not the only metric you should use to build your strategy. But it is a strong indicator of your business’s trajectory.
    Good NPS scores indicate satisfied, loyal customers that will power your business. A downward shift may indicate a change in customer satisfaction levels.
    NPS question can also help your business gather info on customer perception around…

    Specific products or services
    Customer experience during different periods
    Different store locations

    The best way to leverage NPS is to measure it over time and use the historical data to guide your contact center strategies. This will give you a deeper understanding of your audience and how to convince them to advocate for you.
    How to Establish a Net Promoter Score Benchmark
    Back to historical data and comparisons (NPS benchmarks): how do you establish a net promoter score benchmark for your call center?
    #1: Diversify your NPS surveys.
    How often do you share that magical question with your customers? If you send an email survey after every purchase— great start. Even better? After each transaction, purchase, and meaningful customer interaction.
    Consider prompting the customer to answer the question as they browse your webpage, especially as they exit the customer journey. Or, you might ask after an interaction through Visual IVR – you can even automate NPS surveys to be sent after specific actions.

    TIP:
    Send a scheduled NPS survey 15-30 days after a purchase or interaction. Instant surveys capture immediate thoughts, but a customer might develop some additional opinions over time.

    #2: Calculate your Net Promoter Score regularly.
    Make it a habit to calculate your NPS, and keep a record. By comparing your scores over time, you’ll be able to better understand your contact center’s performance over time. Depending on the questions you ask, you may consider organizing your data into different categories, like products, services, staff members, locations, and seasons.

    TIP:
    Unsure how to calculate NPS? Check out this step-by-step guide.

    #3: Monitor your competitors.
    Benchmarking isn’t just about improving your personal best. To stay competitive, pick 3-5 businesses that are similar to your own – comparable size, staff, and growth.
    As for data collection, this can be a bit trickier. After all, competitors are not likely to share those details with you. Research company PR documents and reports – financials, annual reports, sales reports, press releases, anything you can find. This should give your team a
    #4: Review performance to inform strategies.
    Data without context is useless, and so are insights without action. Once you’ve compiled your historical performance data and a snapshot of your competition, you should have a strong foundation to work with.
    Examine your history, and how scores change over time. Consider your highest scores and average them with your competitors to find a solid benchmark. Or, you might compare them with your own best performance.The post How to Establish a Net Promoter Score Benchmark for Your Call Center first appeared on Fonolo.

  • Two things we say to kids

    Overhead recently:

    To a 10-year-old on his way to a baseball game, “Come home with a win.”

    To a 9-year-old at the supermarket, “I don’t think you’ll like that.”

    It’s pretty clear what lessons are being taught.

  • Growing your eCommerce Store? Here’s your Tech Stack.

    eCommerce is an essential part of the market for many retailers today, with ready customers but cutthroat competition. While 58.4% of internet users shop for something online every week, there are hundreds or perhaps even thousands of online stores selling what you sell. You’ve got to be on top of your game to lure shoppers away…
    The post Growing your eCommerce Store? Here’s your Tech Stack. appeared first on Benchmark Email.

  • Automatically Create a Record from a Flow

    Last Updated on April 13, 2022 by Rakesh GuptaBig Idea or Enduring Question: How do you automatically create a record using Salesforce Flow? Objectives: After reading this blog, you’ll be able to:  Understand the basic components of Salesforce Flow Learn how to auto-create a record using Salesforce Flow Business Use
    The post Automatically Create a Record from a Flow appeared first on Automation Champion.

  • Flow Formula to Standardize Opportunity Name

    Big Idea or Enduring Question: How do you standardize the opportunity name to follow business defined naming convention?  Objectives: After reading this blog, you’ll be able to:  Understand when to use before-save flow Use the formula to concatenate fields in the flow Use assignment element to update the records  and
    The post Flow Formula to Standardize Opportunity Name appeared first on Automation Champion.

  • Salesforce Sharing and Visibility Architect Certification Guide & Tips

    The “Architect Journey: Sharing and Visibility” certification is designed for architects and advanced admins with experience of implementing scalable and complex security and sharing models on the Salesforce platform. The exam will test all concepts related to data and object security, from Profile and Permission… Read More

  • New Research Reveals Burnout Among Developers

    Burnout is a state of exhaustion caused by excessive and prolonged stress (being overworked) – it negatively impacts your life, both in and out of the workplace. Burnout has long been associated with the IT world. While Salesforce promotes wellbeing and a healthy work-life balance,… Read More