Author: Franz Malten Buemann

  • What are the best practices and solutions for modern complaint management?

    Every company out there knows that it is near impossible to not receive customer complaints at some point, on some level. However, they’re not all doom and gloom, and something to worry about. As Bill Gates says, “your most unhappy customer is your greatest source of learning”.  But do you have the right complaint management solutions…
    The post What are the best practices and solutions for modern complaint management? appeared first on Customer Experience Magazine.

  • How to Use Visuals to Increase Your Newsletter Open Rates

    Email marketing has become one of the most used tools by marketers and, because of this, it is getting harder to engage subscribers and achieve solid email newsletter open rates.   The key to standing out from the other newsletters your users are subscribed to is providing value and sharing well-designed content.  Images, such as videos,…
    The post How to Use Visuals to Increase Your Newsletter Open Rates appeared first on Benchmark Email.

  • Scheduled posting

    Hey everyone! Have you noticed any decrease in impressions when posting to social media via a 3rd party scheduler. being doing some testing with new accounts and definitely have seen that so far. submitted by /u/Emotional_Bullfrog90 [link] [comments]

  • If you’re not using video to create a better experience for your customers, you are missing out on a huge opportunity.

    And, even if you are using video, you’re probably not using it enough. submitted by /u/Advanced-Revenue3566 [link] [comments]

  • Why You Need Personalization to Create a Positive Digital Customer Experience

    I published an article about why your brand needs personalization to create a positive digital customer experience. This blog explores proven strategies (that actually work) you can start using today to add personalization to your CX strategy, for example: Collecting customer data Personalizing content Using email automation Harnessing the power of video Check it out: Why You Need Personalization to Create a Positive Digital Customer Experience. submitted by /u/Advanced-Revenue3566 [link] [comments]

  • 30 Techniques For Quantitative Business Analysis Explained

    Quantitative business analysis involves analyzing numerical data, or data that you transform into numbers. A prime example is to determine an organization’s financial performance and stability, whereby decision-makers forecast future outcomes and plan strategies according to the financial circumstances. Understanding quantitative data analysis methods are… Read More

  • Guide to Salesforce Industries CPQ

    Salesforce Industries CPQ (formerly known as Vlocity Industries CPQ) is a business solution designed to address the common configure price quote (CPQ) challenges faced by businesses in the Telco and Utilities industries, supporting order capture, customer quoting at scale, and more.  In this guide, I… Read More

  • Salesforce Announces New “Salesblazer” Community for Salespeople

    Today, Salesforce have announced Salesblazer, a dedicated community for sales professionals to network, learn, and ultimately close more deals. In recent research, nearly 70% of sales professionals say sales is harder than ever, with tightening budgets, inflation, and supply chain problems amongst some of the… Read More

  • Introducing our revamped Zapier integration

    Constantly creating and publishing content on various platforms can be time-consuming and overwhelming. Luckily, with the help of automation tools like Zapier and Buffer, you can streamline your social media and content creation process.Today, we’re excited to share our completely revamped Zapier integration, enabling you to share your content from anywhere to everywhere.There are thousands of apps that you can connect to Buffer using Zapier. By automating your workflows, you can save time on the manual stuff and open up time for the more important (and fun) creative work.Here are a few examples:Google SheetsIf you (or your clients) like to use spreadsheets to manage content, you can connect Google Sheets to Buffer, create a spreadsheet of all your posts, and schedule it to be shared on social media.TrelloTrello is a project management tool that can help you keep track of your content creation process. By connecting Trello to Buffer, you can automatically share completed content on social media.RSS FeedsIf you’re running a blog or content website, you can use an RSS feed to automatically send your new content to Buffer for social media sharing.NotionIf you organize your content (or life) in Notion, you can automatically send new database items to Buffer.PocketWith Pocket, you can save articles, videos, and other web content to read later. Connecting Pocket to Buffer allows you to automatically share the content you save with your followers on social media.What’s new in this release?A ton of bug fixes, new triggers and actions, and support for more content types!Support for PinterestWith more than 450 million active users worldwide, Pinterest is unparalleled for reaching new audiences looking for inspiration and ready to buy. You can now add content to your Pinterest channels in Buffer – one of our most requested Zapier features.Publish Videos and Multiple ImagesYou can now schedule videos and carousel images to your social channels in Buffer. You can trigger these from your favorite cloud storage apps or from a link.Add Ideas and Drafts to BufferGot some content, but you aren’t quite ready to hit publish? You can now create a workflow to save content as an Idea or a Draft in Buffer.Add Image DescriptionsYou can now give your audience additional context and make your content more widely accessible with alt-text descriptions via Zapier.A step-by-step guide to getting started with Buffer and ZapierZapier offers integrations with over 3,000 different apps, which makes it easy to connect various tools to Buffer and automate your social media publishing process.Step 1: Sign up for Zapier and BufferThe first step is to sign up for Zapier and Buffer. They both offer free plans, or you can try a paid plan for 14 days. Once you’ve signed up, you can connect your social media accounts to Buffer.Step 2: Create a Zap in ZapierNext, create a Zap in Zapier. A Zap is an automated workflow that connects two or more apps. For example, you might want a Zap that automatically publishes new blog posts to Buffer. Click the “Make a Zap” button in your Zapier dashboard to create a Zap. Then, select the app that triggers the Zap, such as your blogging platform, a spreadsheet app, or a note-taking app. Next, choose the action that triggers the Zap. In the case of a blog, it might be a “New Post.” This means that every time you publish a new blog post, the Zap will be triggered.Step 3: Connect Zapier and BufferOnce you’ve set up the trigger, you’ll need to connect Zapier and Buffer. To do this, select Buffer as the action app and sign in to your Buffer account. Then, select the social media profiles to which you want to share the blog post.Step 4: Map the DataAfter connecting Zapier and Buffer, you’ll need to map the data from your source to the social media profiles you want to publish it to. For example, you might map the blog post title to the social media post text and the blog post URL to the social media post URL.Step 5: Test and Activate Your ZapOnce you’ve mapped the data, test your Zap to ensure it works correctly. If everything looks good, activate your Zap.And that’s it. You’re on your way to becoming an automation and productivity hero!More integrations to help you work smarterBuffer integrates directly with dozens of other apps and tools, including Canva, Unsplash, and OpenAI. Check out all of our integrations, apps, and extras at https://buffer.com/extras.

  • The 2023 edition of the International Customer Experience Awards is open for entries

    Awards International announces the start of the International Customer Experience Awards ’23. This premium awards program celebrates top results and achievements in CX globally. As of April 3rd, the new edition of the ICXA program is officially accepting entries. Organisations worldwide are invited to showcase their achievements, submit their applications and compete for the most…
    The post The 2023 edition of the International Customer Experience Awards is open for entries appeared first on Customer Experience Magazine.