Author: Franz Malten Buemann

  • Job Simulations: What They Are and Why Recruiters Need Them

    Recruiting or hiring the right talent is essential to the growth of any business.
    However, it’s not always easy to find the right person. Most times, it feels like trying to find a needle in a haystack-like heap of CVs, with each new one looking better than the last.
    Sorting through these CVs often requires a ton of time and effort — without the guarantee of picking the right candidate.
    You can make things easier for yourself and increase your chances of picking the right candidate by using job simulations.
    In this guide, you’ll learn what job simulations mean. We’ll also consider how job simulations can help you, its pros and cons, types, and how to create an excellent job simulation that’ll benefit your company and its employees.
    Let’s begin!

    For example, for a secretary position, a job simulation might include typing a dictation or completing forms.
    A job simulation might also involve the candidate showing their soft skills like communication, empathy, and emotional intelligence.
    Job role tests are specific to the job the applicant is applying for, and by using these tests, employers can determine whether a job candidate can do the job instead of hiring them just based on their CVs or interview answers.
    85+ years of research compiled into the Schmidt-Hunter paper reveal that education and experience aren’t effective at predicting candidates’ ability. Instead, job simulations help test for skills directly!
    Let’s now see some of the most significant advantages and disadvantages of using these tests in a job hiring process.
    When to Use Job Simulations
    These tests can occur at different points in the hiring process. Here are some of the best times to use them.
    During Screening
    Using job simulations as the first screening step can weed out less-suitable candidates, leaving recruiters with an optimized pool that’ll make the time, effort, and costs of undergoing custom aspects of the hiring process worth it.
    Situational judgment tests and similar role-specific tests prove effective at this stage.
    At the Final Interview Stage
    Using simulations like in-basket tests and case interviews in the final stages of the hiring process will increase the chances of hiring right. Since these tests take time to create and execute, using these tests at this stage ensures that recruiting teams spend their time rightly because they’ll likely be testing serious contenders.
    Advantages of Using Job Simulations
    Why should you consider using job simulations when hiring? Let’s discuss five significant reasons.
    1. It Tests the Candidates’ Skills
    A CV can be an excellent way to gauge whether a candidate is suitable for a job. However, it’s not enough, especially considering that candidates can now pay great writers to help them write or polish their resumes and cover letters.
    Interviews are also an essential part of the hiring process, but many recruiters will agree that great interviewers don’t always make for great employees and vice versa.
    However, a job simulation is better than CVs and interviews to evaluate a potential employee’s skills objectively. Such tests ensure you’re moved to hire by actual ability and let you see how well candidates handle the job in real-time and under work conditions.
    Using these tests can reduce the risk of a bad hire. And how vital hiring right is! Hiring right reportedly increases the productivity of UK companies by almost £7.7 billion, while employing the wrong person can cost a business three times higher than a misdirected salary.
    2. It Reduces Bias
    It’s illegal to discriminate against job applicants based on their gender, religion, race, and other factors.
    Unfortunately, many recruiters still discriminate against some candidates because of unconscious bias.
    Using job simulations, though, it’s easier to fight against unconscious discrimination actively, thus helping you choose the best person for the job regardless of who they are.
    3. It Gives Deeper Insights
    These tests open a window for recruiters to peek into the personality of potential hires. Since simulations mirror actual work conditions, recruiters can see how candidates behave under stress, in a team, and when facing agitated customers.
    For instance, they might learn that Candidate A is rude to agitated customers and doesn’t work well with others, despite acing their interview. In contrast, Candidate B, who is shy and reserved, has an excellent way with customers and teammates.
    4. It Reduces the Cost of Bad Hires
    Filling a position takes a lot of time, resources, and effort. Recruiters have to collect resumes, sift through to shortlist candidates, interview candidates, and welcome the new employees.
    Imagine hiring wrong and having to find a replacement for the position within only six months.
    With the average cost of training new employees running into thousands of dollars, how important it is to hire right!
    Job simulations help reduce these risks and assist companies in hiring at the lowest cost.
    5. It Benefits Candidates
    Companies aren’t the only ones that benefit from job simulations: candidates do too.
    A job simulation lets candidates know what they are expected to do in the role. They taste the organization’s culture and processes and experience its dynamics.
    When candidates realize from the start that the job isn’t for them, they can exit the process early. This self-elimination can help decrease employee turnover because you’ll have to only sort through people suited for the role and looking to stay will be hired.
    Disadvantages of Using Job Simulations
    Although a job simulation is generally excellent, it has a few disadvantages.
    1. It Can Be Expensive
    Simulations, particularly in-person simulations, will require a lot of resources. You’ll need a space to carry out the simulation, a scheduling program for everyone to do the simulations, and internal staff to administer and debris the simulations which could mean hiring a new team.
    2. It Can Exhaust Time and Resources
    Simulations can take time to create and execute. For example, it could take several weeks or even months to develop custom simulations. Depending on your recruitment goals, this may not be worth the time and people resources you’ll need to make this happen.
    Types of Job Simulations
    Job simulations have different forms, depending on the role. However, there are some common types of job simulation tests. Let’s discuss them.
    In-basket Simulations
    In this type of job simulation, the candidate must complete a set of tasks in a given period.
    This simulation aims to see how the candidate deals with tasks and deadlines and applies critical thinking. In addition, by observing the potential hire, managers can see how well or poorly the candidate manages their workflow.
    In-basket simulations are recommended if you’re hiring for an administrative or managerial position.
    Situational Judgment Tests
    The situational judgment test (SJT) is a simulation test where the candidate is put in pretend scenarios with obstacles and assessed based on how they deal with these challenges.
    These scenarios are usually in the form of multiple-choice questions, and the results are anonymously collected to weed out any bias.
    For example, an SJT may put the candidate in a situation where they have to deal with an angry customer—the potential employee has to choose from several options on how they’ll deal with the customer.
    Take-home assignments
    Some companies use take-home assignments to test their candidates. These assignments are due within a timeframe, but they offer candidates the advantage of doing the test in their comfort zone and within their schedule.
    While it has been criticized as being a less accurate simulation, it can be helpful if a manager wants to know how well a candidate works independently and without close management.
    Group tests
    Group tests are instrumental in checking out how well potential hires work in teams and communicate with others.
    These tests can be in the form of group discussions and presentations or could be a group activity where the group has to solve a work-related problem. Either way, it offers managers insight into the dynamics at work and even helps to assign roles if the company’s hiring more than one candidate.
    Case interviews
    In this simulation, the candidate is presented with a challenging business scenario that they must navigate.
    It puts the candidate in the ‘hot seat’ and helps hiring managers to assess the candidate’s ability to deal with high-pressure, high-stakes conditions.
    Tips for Creating Successful Job Simulations
    Here are tips for creating successful job simulations.
    1. Make it immersive.
    Whatever the form of the job simulation, it’s vital to make it immersive. This means the candidate must genuinely experience what it feels like to work in the role. Depending on the position and requirements, a job simulation can take a few hours or take the entire day.
    2. Make it clear and specific.
    The simulation should be clear and specific. Therefore, hiring managers should explain what is measured and how it is measured to the candidates. Then, by guiding candidates, you let them focus on doing their best.
    Clarity and specificity also extends to your hiring team. They should know what’s being measured and how it’s being measured. All team members should know the specific skills and qualities they should be looking for.
    Final Thoughts on Job Simulations
    Job simulations are an excellent addition to any recruitment process as they help you discover skills you’d otherwise not have found on a CV. Although the process can be time-consuming, especially if it’s the first time incorporating it in your recruitment process, the benefits are worth it.

  • Are you smart?

    Smart is no longer memorization. It’s not worth much.

    Smart is no longer access to information. Everyone has that.

    Smart is:

    • Situational awareness

    • Clarity of goals

    • Good taste

    • Empathy for others

    • The ability to make decisions that further your goals

    The good news is that smart is a choice, and smart is a skill.

  • 6 PR Tips for Your Small Business

    Public relations (PR) has evolved over the years. Once an industry mostly tied to event creation and promotion, now it’s broader and encapsulates various channels and avenues to access your audience, which means it can offer more value when used correctly. Getting the word out about your small business is so crucial. The more people…
    The post 6 PR Tips for Your Small Business appeared first on Benchmark Email.

  • Barcode Scanner for Screen Flow Using the BarcodeScanner API

    Last Updated on June 8, 2022 by Rakesh Gupta Big Idea or Enduring Question: How to scan and process a barcode from Screen Flow? Objectives: After reading this blog, you’ll be able to: Use BarcodeScanner API in Lightning Web Component Create a Lightning Web Component for Screen flow with a
    The post Barcode Scanner for Screen Flow Using the BarcodeScanner API appeared first on Automation Champion.

  • Path to Purchase: Is your content delivering the best customer experience?

    The need states Content is about fulfilling needs. I don’t just mean need fulfilment in the form of a purchase. Along the decision journey towards purchase, the customer will experience a variety of need states that lead them from touchpoint to touchpoint along the path to fulfilment.   Need states undulate through a spectrum of emotions:…
    The post Path to Purchase: Is your content delivering the best customer experience? appeared first on Customer Experience Magazine.

  • Salesforce NFT Cloud Officially Announced

    Reports that Salesforce have been working on an NFT Cloud have been swirling since mid-February – with strong opinions on both sides. Ben’s earlier article summarized the truths, rumors, and controversies of the topic. Salesforce NFT Cloud – The Good, the Bad & the Ugly… Read More

  • Social media influencers’ marketing power is declining: what are brands’ next steps?

    In 2019, Merriam Webster finally accepted the term ‘influencer’ into its dictionary. But influencer culture had changed the way brands connect with consumers long before that. Major social media stars have long since graduated from the beauty and mum bloggers of the 2010s, to the Instagram megastars of today.  However, as quickly as influencers rose…
    The post Social media influencers’ marketing power is declining: what are brands’ next steps? appeared first on Customer Experience Magazine.

  • Integrate Salesforce and Crunchbase With This Simple Chrome Extension

    Find and take action on both prospect and company insights faster, by bringing the power of the Crunchbase platform to LinkedIn, Salesforce, or websites. Crunchbase is a well-established provider of prospect data when it comes to public and privately held companies, ensuring you have the… Read More

  • Leadership vs. Management: Key Differences You Should Know

    We often hear the terms “leaders” and “managers” used interchangeably. However, there are key differences in how each operates.

    In this article, we’ll dive into what those differences are and how you can leverage each one within an organization.

    What’s most interesting is that every leader has likely taken on a managerial role. However, not every manager has been a leader.
    This is because someone typically steps into a manager role when there’s a need within your organization. Anyone who can meet those needs will succeed as a manager.
    However, a leader requires a different skill set and can emerge naturally at any point in an organization’s growth – in fact, a leader doesn’t need a title that specifies it.
    Let’s break down the key differences below.
    Vision vs. Execution
    As a leader, you are responsible for setting the vision. This means the ability to see beyond where you currently are and imagine a future that goes beyond expectations.
    Meanwhile, a manager will focus on executing that vision and figuring out the key processes to get there.
    Leaders are able to see the big picture and develop a strategy for how to get there, whereas managers typically break down those goals into smaller, actionable tasks.
    People vs. Processes
    Another key distinction between leaders and managers is that leaders focus on people while managers focus on processes.
    Leaders are there to inspire, motivate, and nurture the people they work with, often regarded as mentors to those they lead. To do so, they invest a lot of time in understanding their employees’ passions and values.
    After all, that’s what’s going to ensure the success of the company.
    Managers look at the processes that will deliver the desired outcomes based on business objectives. While they do pay attention to the people, that’s often not their main priority.

    Leadership vs. Management Skills
    Leadership skills are typically more soft skills-based, whereas management skills tend to be more hard or technical skills.
    Common leadership skills include decision-making, communication, relationship building, and strategic thinking.
    Top management skills include:

    Planning and budgeting
    Task allocation
    Creativity
    Problem-solving

    Leadership vs. Management Characteristics
    Both leadership and management involve setting a direction for others to follow.
    However, leaders typically have more of a long-term vision while managers focus on the here-and-now.
    Leaders also need to be able to build relationships and trust with their team, whereas managers may not need as strong of relationships since they are focused on task execution.
    Characteristics of leaders include:

    Identifying and nurturing talent.
    Pushing the envelope of what is possible.
    Taking calculated risks.
    Championing employees.

    On the other hand, some common management characteristics include:

    Maintaining the status quo.
    Detecting and addressing inefficiencies.
    Mitigating risks.
    Getting the job done.

    Leadership vs. Management Examples
    Let’s say you’re a project manager at an advertising agency.
    Your daily tasks might involve overseeing client projects, delegating tasks to your team, and ensuring that deadlines are met.
    Meanwhile, the agency owner might be focused on bringing in new clients, working on long-term strategy, and building relationships with other businesses.
    Both roles have overlap in their responsibilities and skills. However, their priorities differ greatly.
    If you think too long-term, you’ll never figure out what it takes today to get there. If you think too short-term, you’ll lack the big picture that tells you what you’re working toward.
    There’s often the implication that leadership is better than management. The truth is, every organization needs a good balance of both to thrive.

  • Scale vs. Speed: Why organizations slow down

    If you compare a Starbucks of ten years ago to a current one, they’re virtually the same. Compare this to the originals in Seattle, and the difference is startling.

    The same goes for the design of a typical McDonald’s.

    Apple launched the Mac with about a dozen full-time people working on its development. Today, they have more than a thousand times as many engineers and they haven’t launched a groundbreaking product in a while.

    The same goes for Google. And Slack.

    It’s not just famous big brands. Just about every organization hits a point where the pace of innovation slows as scale increases.

    This happens for a number of reasons, and there are two ways to deal with them.

    Technical debt is the result of shortcuts taken to get things to work right now. As a result of these shortcuts, the software (or hardware) isn’t easily expandable for future needs.

    Handshake overhead is the result of the simple law of more people. n*(n – 1)/2. Two people need one handshake to be introduced. On the other hand, 9 people need 36 handshakes. More people involve more meetings, more approvals, more coordination.

    Customer commitments are an asset but also a brake on innovation. The customers you already have didn’t necessarily sign up for you to change things.

    Partner preferences are similar to customer commitments. The partners you work with have their own objectives and pace, the easiest common denominator is ‘slower.’

    Wall Street’s fear is common, but fading a bit. This is the instinct that many institutional investors have to avoid the unknown. “The stock is going up, don’t blow it.”

    Managerial anxiety is what happens when an operating bureaucracy comes to replace daring leadership. People get promoted because they’re good at their jobs, and innovation isn’t an opportunity, it’s a threat.

    So, what to do? Ignoring everything above isn’t going to work. Tasking your people to burn all candles at both ends and to change their approach, while also violating the laws of institutional physics is simply not going to work. You’ll hit the wall. Every time.

    There are two useful options:

    Boring as a strategy is the approach that Apple and a large number of famous brands have taken. As you cross the chasm, the bulk of your new customers don’t want innovation at all. They want promises kept, a lack of surprises and reasonable prices and efficiency. Shipping your improvements on a regular schedule and bringing predictability to your offering allows you to reach more people and make a bigger impact. Small innovations allow an organization to avoid falling too far behind innovative competitors, and it can take decades before the gap is big enough to matter. And then you become Yahoo. Or Chrysler. Or Carvel.

    Structural bankruptcy is a daring alternative. Create a skunkworks. Refactor your code from scratch. Spin off the cash cow and assemble a team to start something new from scratch. The new things probably won’t work at first, but if you do enough of them, your experience and persistence will pay off.

    I’ve faced these choices many times in my career, and neither choice is easy or obvious, but the choice itself shouldn’t be ignored. If you simply hope for the best of both worlds, you’re likely to be frustrated at the same time you disappoint the people you work with and serve.