Author: Franz Malten Buemann

  • Compounded luck

    If you and I play a game of cards, the winner will largely be decided by luck. Get good cards and you come out ahead.

    If you and I play 100 games of backgammon, the better player will win, because the luck of the dice regress to the mean, evening out over time, leaving skill as the dominant factor.

    Good game design involves creating the conditions where early luck doesn’t destroy the rest of the game. A good roll or a good first hand shouldn’t eliminate the opportunity for other players to have a chance. This is why Monopoly is a more accurate social commentary than it is a good game.

    When people talk about life and say, “there’s no such thing as luck,” they might be referring to the fact that in the long run, people who are prepared, persistent and granted the benefit of the doubt often do okay. But what they’re missing is that life (and our culture) isn’t constructed as a game that doesn’t reward early luck.

    Early luck has a massive impact. Where you’re born, the caste society puts you in, whether or not you were appropriately precocious in various early ranking systems–these all get compounded. Malcolm Gladwell has written about birth month having a significant factor in who gets to play in the NHL–because where a Canadian kid plays hockey when he’s six adds up over the decades.

    [If you’re a sports fan, that means we could create a second NHL, with just as many star players, simply by creating a different farm system for kids born six months later].

    Compounding early luck is generally fine with people who have early luck. What a surprise. But it’s unfair and it’s also an talent-utilization problem that hurts everyone. When we fail to create the conditions for people to persist with resilience until the luck comes along, we all lose.

    Organizations have the opportunity to invest in the long haul. They can take profits from early luck and apply them to areas where upsides will eventually appear. This is the secret of successful VCs like Brad Feld and Fred Wilson. A portfolio is a simple way to reduce the impact of luck (good or bad) over time.

    But we’re all in organizations. We have a chance to not confuse early luck with skill, and take the steps to build enough resilience into our journey that we’re more likely to get where we’re going.

  • 6 Inspiring Travel and Tourism Industry Emails

    It’s no secret that we love email marketing. There are many reasons to love it, but a big one is how impressive the return can be. Email can generate 3,600% ROI when done right (unbelievable, right?), making it a highly effective yet affordable medium for most brands. With very little risk, email marketing is a…
    The post 6 Inspiring Travel and Tourism Industry Emails appeared first on Benchmark Email.

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  • 4 Kids, 2 Businesses, and 1 Year Abroad: How I Manage Work, Finances, and Travel

    Travel has always been a fundamental part of my life. A love for not only destinations, but for the journey to reach them, is what led me to found my company, SteamLine Luggage. So during the pandemic, being stuck at home while still promoting travel inspiration to my customers felt surreal.  In October of 2021, my husband Mark and I decided to pack up our bags and embark on a year-long digital nomad journey while each running our respective businesses (he owns Good Mask Company). Oh, and with our four young kids, all under the age of eight. View this post on Instagram A post shared by Sara Banks (@steamlinewithsara)
    Me with my husband Mark and sons Milo (8), Reuben (6), Benji (5), and Felix (2) in Lefkáda, Greece.We’ve gotten to spend the past nine months living it up in Lefkada (an island in Greece), Corfu, Mauritius (an island in Africa), and now Bali. Our businesses continue to thrive, and we haven’t completely drained our bank accounts. In fact, now that we’ve seen how well it’s working out, we may even keep at it longer. If it’s doable for us, I think it’s doable for everybody. Here’s a rundown of how we make it work, and the ways I’ve found this experience is even beneficial for my business.What It Takes to Make a Year-Long Trip HappenThe most frequent question I get asked is how we’re pulling this off. Here’s a quick breakdown of the cost and logistical juggling it takes to be a digital nomad, business owner, and parent to boot:The Expenses: What it Cost for My Family of 6 to Travel for a YearAccommodation: €3,500/month ($3,700)Childcare: €2,500/month ($2,650)Other Living Expenses: €2,000/month ($2,100)Total: €8,000/month ($8,450)When my husband and I were mapping out the budget for this journey, we had a theory that we could travel the world for the exact same cost as living in our home in Dublin for the year. We figured that our €3,500/month ($3,700) in rent would go toward Airbnbs, our €2,500/month ($2,650) in childcare costs would go toward flights, and all other living expenses would be the same, if not cheaper, in other parts of the world. In general, this turned out to be true, even considering how travel costs have increased in recent months. Airbnbs in the countries we’ve visited are quite affordable, and we’ve been able to strike even better deals by planning to stay for a month or longer and asking hosts for extended stay discounts. Because we aren’t jet setting to a new place every other week, flight costs have remained reasonable (though we’re actively re-budgeting as flight prices skyrocket), and we’re able to search for tickets with flexible dates and (even flexible destinations) to manage those costs. And everything else, from food to activities for the kids to hiring the occasional caregiver to watch over them, has been much cheaper than it was in Dublin.We have made the intentional decision to stretch our budget a bit to get the absolute most out of this experience. For instance, we found that spending an additional €500/month ($530) on Airbnbs would get us homes that were far and away better. Our current place in Bali, for instance, is a massive property with space for us to spread out, a lush garden and swimming pool for the boys to play in, and a private chef and housekeeper to help us out. We’re not generally lavish people, but paying a little more for these extras has made the experience of traveling with the family (and finding peace and quiet to work) much easier. We also try not to be too stingy with our budget for experiences, since we want our family to soak up everything possible. View this post on Instagram A post shared by Sara Banks (@steamlinewithsara)
    Our house in Mauritius had two pools and a beach—not a bad office view.Ultimately, we’re spending about €8,000 ($8,450) a month for our family of six to spend time in some of the most beautiful places around the world, which is a tiny bit less than our cost of living in Dublin. Of course, it helped from a budget perspective that we were coming from one of the most expensive cities in the world to live in and generally planning to travel to lower-cost destinations. Your mileage may vary depending on where you currently live and where you’re hoping to go.The Logistics: How a Family of 6 Juggles Work, Life, and SchoolTraveling while running a business is definitely a juggling act, especially when you add children to the mix. My husband and I aren’t just business owners; we’re digital nomads who need to travel plan, parents who need to homeschool and entertain our kids, and travelers who want to enjoy the places we’re in. Staying in one place longer has helped us manage the logistics of all of these tasks. We’re not having to constantly spend time and energy booking our next thing, and we’re able to settle into a bit of a routine, find people we trust to help us with the kids, and not feel like we have to rush to do everything a place has to offer all at once.The pandemic also gave us a crash course in the skills that would help us make doing all of this possible. Not only are we more used to having the kids underfoot (although we had a nanny at home), my team was already accustomed to working remotely.But, still, succeeding at running a business while traveling requires some scheduling flexibility. My days typically look like this:7:30 am: The kids swim or exercise before school.8am-12pm: The kids homeschool. Depending on our workloads, either my husband or I will look over them while the other has a few hours of focused work.12pm-2pm: Our youngest naps, the other kids have quiet time for art projects or creative play, and my husband and I get some work done.2pm-6pm: The kids may go off to a club activity or go to the beach with a caregiver, giving us a little more work time, or we may decide to do a family activity and either my husband and I watch over them so the other can have a few hours of focused work.6pm on: Right now, all of our meetings and calls are conducted at this time and then after the kids are asleep (which happen to be good times to coordinate calls with people on the other side of the world). I don’t love taking calls after 9pm, but I make it work to foster this lifestyle.Throughout the day: I collaborate with my team of 10 employees and contractors via WhatsApp, and they know they can reach out to me at any time—but they also know I trust them to make decisions without me.I still get all the work done I need to to keep my business moving forward, but rather than knowing I can sit down and get it done in a six-hour stint, it’s a bit more ad hoc. Even if you don’t have kids, it’s nice to have this kind of flexibility to be able to go on adventures during the day and to manage working across different time zones. And anytime I’m struggling through working at an odd hour, I remind myself that I am in [insert amazing country here].What Long-Term Travel Has Given Me and My BusinessSometimes it’s hard when people only ask about the specifics of how we make this work, because I instead want to gush about all the positive things the experience of traveling has given me. There are the very obvious personal benefits of getting to see the world, spend quality time with my family, and give my kids uniquely enriching experiences. But I’ve also gained so much as an entrepreneur and leader.What I’ve Learned as an Entrepreneur From TravelFor one, I’ve found it so much easier to problem solve and think creatively while I’m abroad, because my perceptions and senses are heightened by new things, people, and experiences  every day. I was able to bring some of my team to Mauritius for a weeklong retreat, and we saw this expanded creativity across the company. In fact, we’re implementing several exciting projects today that started as ideas while all experiencing a new environment together.Getting the SteamLine team together in Mauritius was a great way to relax and get creative together.I also think this trip has helped me step back and gain a bird’s-eye view of the business. Being in the weeds can be dangerous for an entrepreneur, and when I’m at home, it’s easy to obsess over the small stuff or get too hands-on with certain projects. Being so far away has helped me step back and understand what’s really important and where I’m really needed.How My Business Has Done During a Year of TravelSo, how has all of this translated to my business’ bottom line? So far, our sales are up 63 percent over last year. And while some of this is a natural spike after the pandemic, our trip has also helped. Part of our goal this year was to share what we are doing and why with others, and we’ve already done six press interviews within the first few months of travel, which have brought increased awareness to SteamLine. I’ve also fostered some significant sales leads in each place I’ve been.Finally, I’ve also met new potential creative partners along the way—people I would have never encountered in my day-to-day life in Dublin, but who have fostered ideas that I hope to bring to life in future collections.Ultimately, my best advice for any business owner considering digital nomading is to just do it. The fears before leaving are so great, but the rewards of doing something like this are so high that any challenges you face really start to feel small.

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  • 10 Tips for Salesforce Admins to Combat Imposter Syndrome

    I want to take some time off from my usual ‘admin how-to’ blogs to talk about something a bit more personal: imposter syndrome. I’ll share my own experiences with imposter syndrome, as well as a list of useful methods for combating this all-too-common feeling when… Read More

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    Access your business and your campaigns on the go, whenever, and wherever you are. Learn how with the freshly updated GetResponse Mobile App.

  • 15 of the Best Public Relations Examples to Inspire Your Next Campaign

    Journalists crave juicy stories and viral marketing campaigns, but standing out in a sea of conventional pitches is one of the biggest challenges for any public relations professional.
    When you need a dose of inspiration, it can be helpful to explore the most compelling PR plays in recent years. To save you some time, we curated a list of the absolute best of the best to get the creativity flowing for your next campaign.

    Read on to get inspired by some of the best minds in public relations.
    1. Spotify: Wrapped

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    Spotify’s Wrapped campaign has quickly turned into a viral, end-of-year event. Since 2016, the streaming app has provided each user with a “wrap up” of their listening habits which are delivered in colorful, eye-catching graphics. Naturally, you can share your stats on different platforms, like Instagram and TikTok.
    Spotify’s Wrapped is not just another marketing campaign— it’s a viral, multi-platform, FOMO-inducing social campaign. It’s highly personal, relevant, and shareable. It’s this winning combination that its rivals, namely Apple and YouTube, haven’t been able to recreate.
    2. Subway: Eat Fresh Refresh

    For the longest time, Subway has rolled out countless marketing campaigns featuring its trusty tagline, Eat Fresh! But now, in light of changes to both its brand and menu, a new campaign has emerged, fittingly titled “Eat Fresh Refresh.” The campaign includes many sports stars, like Steph Curry and Serena Williams, who lend their humor to promote Subway’s new meal options. In one commercial, Tom Brady pulls a loaf of bread from an oversized perfume bottle. “Smells so good, you can almost taste it,” he narrates. It’s a humorous take on the moody, often confusing perfume ads – while highlighting Subway’s new ingredients and options.
    3. HostelWorld: Even Divas are Believers

    Traveling the world can give you some of the best experiences of your life, but it can also thrust you into situations that you’ll want to scrub from your memory, like staying the night in a hostel. There are countless hostel horror stories online and hundreds of videos that mock their hospitality scattered throughout social media — so needless to say, they don’t have the best reputation.
    But HostelWorld, a hostel booking website, decided to team up with Mariah Carey to freshen up their image and showcase the pleasant reality of staying in a modern day hostel. Together, they blasted through affordable accommodation stereotypes by spotlighting the lesser known luxuries of hostels like having access to the same facilities as more expensive accommodations, but at a cheaper price, and being able to connect with other fellow travelers.
    HostelWorld’s message is simple: if hostels are nice enough for divas like Mariah Carey, then they’re nice enough for everyone..
    4. Lego: Rebuild the World

    According to Lego, rebuilding the world starts with a single (lego) brick. It’s a powerful message for those rebuilding their lives following several tumultuous years — and one delivered by a company that believes in building, experimenting, and breaking the rules. 
    This campaign is not only well-timed, but it effectively presents its products in such a way that goes beyond their basic functionality.
    5. Dove: #TheSelfieTalk

    When it comes to creating positive brand associations, Dove is in a class of its own. For example, its #TheSelfieTalk campaign takes a poignant look at the pressure young girls feel to look “perfect” — and the lengths they take to appear this way online.
    It’s one of many campaigns by Dove that explores how the beauty industry impacts women’s self-esteem and body image. As a result, the brand is often associated with positivity, self love, and confidence.
    6. Ikea: #StayHome

    During periods of lockdowns, Ikea wanted customers to see their homes from a new perspective. Enter the #StayHome campaign, a love letter to our homes, and all the life moments that happen there. It reframes the idea that our home is a place we’re trapped in, to a place of warmth, shelter, and growth. It’s a message of hope that leaves a lasting impression on the audience.
    7. Stabilo Boss: Highlight the Remarkable
    There have been remarkable women throughout history that might not have been celebrated as they should have been. Stabilo Boss — the company that sells highlighter pens — started a campaign to highlight these women and their incredible accomplishments. 

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    Stabilo took famous black-and-white photos from historical moments and drew a yellow highlight line to showcase the woman in the photo that made it all happen. The Boss PR campaign highlighted women like Katharine Johnson, the NASA mathematician responsible for the calculations that sent Apollo 11 to the moon. Other examples include Nobel Prize winner Lise Meitner and First Lady Edith Wilson.
    The campaign blew up on social media and went on to win multiple awards.
    8. Logitech: BS Detection Spoof

    Hours after April Fools Day, almost every marketing publication rounds up the best spoofs, pranks, and stunts that distracted everyone at work that day. One of the funniest spoofs that earned a spot in all the major roundups this year was Logitech’s fake Business Speak Detection product video. By giving their product a punny, yet subtly accurate name, the video pokes fun at most businesses’ obsession and overuse of buzzwords. But it also has the feel of a real product overview, which makes it even more hilarious.
    9. Old Spice: Paper Blazer Ad

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    When Fragrance brands advertise in magazines, they usually show off their aromas by drenching an ad with their latest cologne or perfume. But Old Spice realized people usually don’t enjoy unexpectedly pungent scents violating their nostrils when they’re flipping through their favorite magazine.
    So, in typical Old Spice fashion, they gently ribbed other fragrance brands by inserting a paper blazer doused in their new cologne, Captain, in their print ad in GQ magazine. Then they wrote about how these paper blazers can help men attract attention not only with trendy style, but also with masculine smell. The only drawback of the blazer is that it’ll turn into papier-mâché on you in the rain.
    Humor and cleverness is one of the best ways to appeal to your audience and gain earned media attention, and it seems like Old Spice can leverage them both on any marketing channel.
    10. Star Wars: Passing the Box-Office Baton to The Avengers

    Congratulations, @MarvelStudios and @Avengers: #InfinityWar. pic.twitter.com/PnHfaouOlP — Star Wars (@starwars)
    May 1, 2018

    Avengers: Infinity War recently shattered Star Wars: The Force Awakens’ record for the biggest opening weekend ever by grossing over $250 million. LucasFilm, the studio that created and produced Star Wars, wasn’t bitter though.
    Instead, they were proud of their friends over at Marvel Studios, and sent them a heartwarming congratulatory tweet. By applauding them for their incredible accomplishment, and not sulking about their broken record, Star Wars earned the respect of movie lovers everywhere — not to mention some media coverage for the gesture.
    11. Johnnie Walker: Jane Walker

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    To promote gender equality and honor the many achievements of women throughout history, Johnnie Walker launched a female version of its whisky on International Women’s Day called Jane Walker. The limited-edition bottle featured a woman on their iconic logo, instead of a man, which connected the brand to individuals who also support their commitment to social progress.
    In March 2018, Johnnie Walker released 250,000 bottles of Jane Walker, and for every bottle sold, they donated $1 to organizations that empower women. This tangible impact helped their campaign gain even more support and publicity.
    12. AirBnB & BBC Earth: Night at Blue Planet II

    Blue Planet II is considered the greatest nature series of all time, with its first episode attracting over 14 million viewers and earning the title of Britain’s highest rated TV show in 2017. Watching the show can almost place you into the habitat they’re filming, but BBC Earth wanted to take things to the next level for their biggest fans: they offered them a chance to experience what it’s like to be a researcher and filmmaker for Blue Planet II.
    To do so, they teamed up with AirBnB to run a contest for their members, and two lucky winners got to spend three days and two nights in the Bahamas on the research and exploration vessel used in the show’s filming. During their expedition, they lived with and discussed work with researchers and dove deep into the Atlantic Ocean in a submarine with filmmakers to observe some of nature’s most unique underwater wildlife. By offering a once in a lifetime opportunity, BBC Earth could get more people to watch their hit show, and AirBnB could build their brand affinity.
    13. SpaceX & Tesla: SpaceX Sends a Tesla into Outer Space

    View from SpaceX Launch Control. Apparently, there is a car in orbit around Earth. pic.twitter.com/QljN2VnL1O — Elon Musk (@elonmusk)
    February 6, 2018

    Everyone knows Elon Musk wants to send humans to Mars. So when SpaceX launched their newest rocket, Falcon Heavy, into space, it made some headlines. But when the Falcon Heavy suddenly shot a cherry-red Tesla Roadster blasting David Bowie’s 1971 hit “Life on Mars?” into orbit, it was being called the greatest automotive PR stunt in history.
    The car will now float between Earth and Mars for millions of years, and serve as reminder for current and future generations to always reach for the stars. The success of both launches also improved SpaceX and Falcon Heavy’s reputation. Falcon Heavy is now the most powerful rocket on earth, so it’s realistic to say it can launch heavy satellites and future space stations into orbit, shuttle cargo to Mars, and even transport humans to the moon. And that’s exactly what Elon Musk needs the public to think if he wants to accomplish his ambitious goals.
    14. State Street Global Advisors: Fearless Girl
    On the morning of International Women’s Day, the world woke up to find a four-foot high statue of a girl across from the Charging Bull statue on Wall Street in New York. She is standing tall and brave, hands on her hips, in a dress and high top converse. 
    Fearless Girl, as she is called, was commissioned by the investment management firm State Street Global Advisors as a part of their campaign to pressure companies to add more women to their boards. By standing up to Charging Bull, she is standing up for gender diversity on Wall Street. 

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    Some argue that the girl’s defiance toward the bull — and male-dominated corporate boardrooms more generally — is controversial. There has been lots of pushback to the statue, but in general, this PR campaign received widespread support for the women’s movement and diversity in the workplace and remains outside the New York Stock Exchange.
    15. ALS Association: ALS Ice Bucket Challenge
    A few years ago, videos of people dumping a bucket of ice water over their heads flooded social media, now known as the Ice Bucket Challenge. The viral sensation of 2.4 million videos was a way to raise awareness of a neurodegenerative disease called amyotrophic lateral sclerosis — also known as ALS or Lou Gehrig’s disease. The idea was to raise money for the ALS Association and research on the disease. 

    The viral challenged raised more than $115 million dollars, with almost $80 million going towards research. The campaign was a massive success — awareness and funding for ALS has skyrocketed, all thanks to millions of people giving themselves brain freeze.