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Author: Franz Malten Buemann
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These 5 Email Newsletters Will Inspire You To Start Your Own
If you scroll through your email inbox, there’s a good chance you’re subscribed to some kind of newsletter. And while plenty of those subscriptions may be for companies and brands, there’s recently been a surge in the popularity of individual newsletters. Substack, a platform dedicated to free and paid email newsletters, received over 24.57 million visits in September 2021. Journalists flocked to the site in 2020, leaving newsrooms to become their own bosses.And that’s the great thing about creating your very own newsletter – the autonomy it provides. A newsletter can become an unfiltered channel for all of your ideas, personal and professional updates, and any other musings you may want to share with the world. This flexibility makes it a great medium for individuals in all fields, not just journalists and writers. If you’re interested in building community and establishing yourself as an expert on a certain topic, an individual newsletter may be perfect for you.The benefits of having an email newsletterWriting a regular newsletter is a great way to network with like-minded people while also connecting with a new audience. As you share your perspective, you can even become a thought leader and build up your personal brand and credibility with readers. In fact, if your audience feels like they’re benefiting from your words enough, there’s a chance they’ll be willing to pay for your newsletter. In this way, a newsletter can even become your very own business, something you’ll see in the below examples.5 successful newsletters from people we admireThere’s no right or wrong way when it comes to setting up an email newsletter. These examples of newsletters from five very different people prove that anyone can create a thriving newsletter as long as they are passionate about a certain topic.A commentary on all things pop culture with Hunter HarrisHunter Harris — a former entertainment writer at Vulture — quickly became popular through her witty recaps (aka “Power Rankings”) of the Roy family from HBO’s Succession. Along with her journalism work, Hunter amassed a huge Twitter following by sharing her sharp commentary on the latest TV and film news and celebrity gossip. Rather than stay as a Staff Writer at Vulture, Hunter decided to create her own Substack in late 2020. hiiiii some personal news ✨✨✨✨a couple weeks ago i left vulture/nymag to build a newsletter at @SubstackInc. im so excited to introduce you to my new job, Hung Up 💗https://t.co/ZZULTu6eZz— hunter harris (@hunteryharris) November 24, 2020
She wasn’t the only journalist to do so. Culture reporter Anne Helen Peterson made a similar move when she left Buzzfeed to turn her semi-regular Sunday newsletter, Culture Study, into her full-time job. Both Harris and Petersen have shared how the move to Substack provided them with greater freedom to write what’s most important to them. “I was really nervous about starting it!” Hunter said. “ … But once I started brainstorming ideas and working with the designer on the logo, it kind of clicked into place: I can be even more myself than I could be for Vulture, which means, essentially, infinite posts about the movie Closer or Bennifer or why Martin Scorsese doesn’t wear his glasses anymore.”The focus of “Hung Up” is on celebrity and film news While the focus of “Hung Up,” is on the latest pop culture news, Hunter discusses trending topics of all sorts, even politics. Her newsletter has been a huge success so far, and the writer has even been featured in other email newsletters like when she wrote a guest piece for fashion brand Reformation.While “Hung Up,” revolves around pop culture, Hunter sometimes discusses politics While “Hung Up” does have a free version, in order to read the entire newsletter followers have the option to pay $5 for a month or $50 for a yearly subscription.Hunter provides a sneak peak of the paid version of her email newsletterNot only has this become Hunter’s full-time job, but the writer said she’s also been able to take on more freelance writing gigs – something she didn’t have the time for when she was a staff writer. Clearly, starting her own newsletter has been a win-win situation for the journalist.Emily’s life plan for the weekIf you’re a fan of Emily Mariko, you know that her brand is all about minimalism. While the influencer went viral on TikTok for her salmon rice bowl recipe in 2021, she first created her YouTube channel in 2012 sharing content around fitness and food.Unlike most other Influencers, Emily’s Instagram Reels and TikToks are quiet. The YouTuber never adds music or voice-overs, and rarely even talks in her videos. Instead, viewers hear the chopping of vegetables, the clinking of pans, and the ignition of the stove. Rather than provide all of the details for her recipes in her videos, Emily sends a weekly newsletter with a rundown of the previous week’s content, including full recipes and links to her cookware and outfits.Emily shares her weekly grocery list with readersNot only does “Emily’s life plan” have a simple layout, but she also includes handwritten notes, which adds an authentic touch to the newsletter.The influencer provides a detailed look into her daily mealsThis newsletter is a great reminder that your content doesn’t need to be exceptionally curated or polished. All that matters is that you share information that is useful and relevant to your audience.History lessons with the cultural tutorIn May 2022, Sheehan Quirke, who goes by “the cultural tutor,” quit his job and decided to make a Twitter account to share his passion for history with others. In just six weeks, he was able to amass over 100,000 followers. Six weeks ago I quit my job and set myself a challenge.Start a Twitter account. Share the things I care deeply about for at least 30 days. See what happens.And today I’ve hit 100k followers. Thank you. To all of you. Truly 🙏But this is just the beginning:— The Cultural Tutor (@culturaltutor) June 24, 2022
While Sheehan uses Twitter as a platform for discussing his interests – and has had many threads go viral – he also sends out a newsletter every Friday promising to deliver seven short lessons about art, history, and architecture to his followers’ inboxes.The newsletter covers 7 short lessons each week The newsletter was initially free and gained 19,000 subscribers in its first few weeks. Now, however, Sheehan has included a paid option as he hopes to make the newsletter his full-time job. Users who subscribe for free will still receive a monthly newsletter and two essays a year but paid members will continue receiving weekly emails. Sheehan has stated on his website that he is even interested in starting a podcast as well.Sheehan discusses historical figures in each newsletterIf you’re passionate enough about a certain topic, like Shaheen is passionate about history and culture, a newsletter is a perfect way to organize your thoughts while also disseminating your knowledge to others. The fact that Shaheen was able to grow his following in such a short time without having any prior exposure, proves that people will gravitate towards your newsletter as long as your content is interesting and educational.Kat Boogard’s freelancer tipsKat Boogard — a freelance writer who has been published in multiple outlets, including The New York Times — writes a newsletter specifically for other freelance writers. In her newsletter, Kat shares her experience with other writers and offers tips for freelancers to land paid writing opportunities. Kat provides specific examples for pitching publications in her newsletterEach week, Kat shares best practices and provides actionable advice for freelancers, like how to make their pitches the most effective. This is a great example of a newsletter that is hyper-focused on one topic. Readers know they’ll be learning more about freelance writing, making Kat’s content a great resource for a specific demographic. Kat includes a round up of helpful linksAlong with sharing her own advice, Kat also includes a list of resources, freelance writing gigs, and highlights her top reads of the week. These additional sections are a great perk to an already useful newsletter.Joel’s weekly newsletter with thoughts and highlights Our very own CEO, Joel Gascoigne, has recently started his own weekly newsletter where he shares updates about his personal life, Buffer, and highlights anything else that’s top of mind for him. Joel shares an update with his readersIn every newsletter, Joel focuses on a specific theme, with the most recent addition being about flexibility, specifically as to how it pertains to the four-day work week at Buffer. Each week, the newsletter focuses on a specific themeAlso included every week is a roundup of articles, tweets, and quotes that have especially resonated with Joel. Joel includes a round up of links and quotes that resonated with him that weekJoel has said that this newsletter is a way to build community and connect with others, and he even encourages readers to respond directly to him. Similarly, your newsletter doesn’t only have to be a one-sided conversation but can also be a way for you to engage in open discussions with like-minded individuals. While starting your own newsletter from scratch may seem like a big undertaking, we hope the above examples have made the process seem more doable and inspired you to create your own. Whether you’re commenting on trending topics, providing expert tips, or just sharing your favorite things – your newsletter can be successful as long as you talk about the things that matter most to you. What’s your favorite newsletter? Let us know on Twitter or Instagram!
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The art of sales persuasion Everything you need to know to close more sales
submitted by /u/ntendek1 [link] [comments]
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Every Business Needs Text Message Automation
Hello fellow business owners, I found a solution that aims to solve a lot of issues that I see small businesses face in this group. I have been implementing text message automation to the businesses in my area and they absolutely LOVE IT and it is KILLING IT and even bringing them a lot more business. I either create them a website with this or add it to their existing one and then link it to a QR code and plaster it around their business, and they watch it work wonders. SMS automations can be used for contact forms, quote forms, and even rewards programs to automatically follow up with your clients or customers saving you valuable. I help small businesses with websites, CRM, text automation, SEO, marketing and much more using all these features. Text marketing is going to be the biggest thing businesses use in the future but business owners do not know they can text their customers or don’t know how! Check out the SMS automations I added to these sites and start to watch the value! lepeep.neotericsoftwaresolutions.com sneakertalkllc.neotericsolutions.com novaparty.neotericsoftwaresolutions.com If this is something that you think can help your business or a friends, take about 5 minutes to watch our demo video on how it all works and if we can solve your issues then text or call me 5138277027 and we can hop on a call and talk. I help businesses all the time with this type of stuff, and I absolutely love it! neotericsoftwaresolutions.com neotericsoftwaresolutions.com/demo submitted by /u/TechnicalElevator [link] [comments]
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How Demand Generation Works Using Pardot (MC Account Engagement)
Pardot (Marketing Cloud Account Engagement) is a marketing automation platform that helps marketers optimize and measure their digital marketing campaigns. Pardot (MCAE) automates marketing operations and helps marketers track their campaigns in real-time, offering them a complete solution for demand generation. In this guide, you… Read More
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Create a Salesforce Calendar for Campaigns (For Free)
There are many handy Salesforce features that don’t get the credit they deserve. Salesforce Calendars is one tool that gives you the ability to turn any Salesforce object into a calendar view. There are no plug-ins required, nor additional cost involved!* If you’re tired of… Read More
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Marketing Automation for FMCG
I am working for an FMCG company in marketing and interested to know how and which marketing automation skills I can develop for career growth within the same industry. Would be also interesting to learn how marketing automation is applied in FMCG if someone care share. Thank you. submitted by /u/Puzzleheaded_Pool907 [link] [comments]
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3 Call Center Quality Monitoring Best Practices
Steve Jobs once said,
“Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.”
That first sentence is a home run for call center quality monitoring. But these days, customers expect excellence.
Today’s customer has evolved, with no patience for anything less than exceptional. Your first step to meeting them is through call center quality monitoring.
But how do you monitor and analyze a call center that receives thousands of daily calls?
How do you keep track of so many agent interactions?
This article will cover everything you need to know about call quality monitoring in the call center and why it’s essential to reach your business goals.
What is Call Center Quality Monitoring?
In its most basic sense, call quality monitoring requires leaders to monitor and analyze agent interactions with customers. With that data, you can inform performance management and improve the customer experience.
How to Measure Customer Perception of Your BrandMaybe you have a library of call recordings on your system. That’s an excellent start but insufficient to measure, monitor, and improve call quality.
Here are a few things you might monitor:Agent tone of voice
Speaking speed
Language
Personalized service
Resolution effectiveness and time
Effective questions
Credibility building
Empathy
ScriptCall center quality monitoring is a big task. You should assess call recordings for tone of voice, resolutions, empathy, process adherence, customer satisfaction, and more. #QualityAssurance #CallCenterLifeClick To Tweet
But to take your call center quality assurance process to the next level, you should find out:How agents use tools to provide excellent service and find ways to improve those tools
Resolutions that are proven to solve common customer inquiriesHere’s the thing: you can’t afford NOT to invest in call quality monitoring. Why? Your call center will suffer in these critical areas:
Customer experience
Customer satisfaction and loyalty
Business efficiency
Agent engagementA high-quality call means the customer leaves satisfied with a clear, effective solution to their problem. But how do you get started with quality monitoring?
6 Tips for Boosting Customer Satisfaction in the Call CenterCall Quality Monitoring Approaches
The good news is that you have a few approaches you can take to monitor and analyze call quality.
Sample Monitoring:
Managers will select random agent interactions and call recordings for review. The quality assurance team (managers and agents) will listen and assess the interaction for agent performance and customer satisfaction.
But are samples foolproof? Not quite. You might only pick ordinary samples and miss out on interactions that offer insights into operational issues. We recommend you opt for more targeted monitoring to get a fuller picture – pick super short or long calls to start.
Targeted Monitoring:
This approach helps you identify key areas where agents perform superbly or poorly. You might target agent interactions with cancellations or low customer satisfaction scores. That’s valuable data you can use to do better with difficult customer support issues. Other targets might include loyal or high-paying customers or first-time callers.
Many contact centers use targeted monitoring to create agent quality scores. Scoring individual calls at random and assessing speech analytics can be used for baseline scores and examples of excellent quality for use in future call center training sessions.TIP:
Target agent interactions with high-performers in your quality monitoring strategy to create a golden standard for training.Automation and Call Detail Monitoring with Fonolo:
The right technology is essential for effective quality monitoring. Fonolo’s Portal lets you monitor your call-backs in real-time. You can access rich reports and analytics and monitor call details to inform your strategies and improve quality.
Quick-Start Guide to Call Quality Monitoring
Call center quality monitoring isn’t a walk in the park. Even with the right technology and manpower, quality assurance may fall short. Here are some common challenges:
● Data overwhelm: too much data to sift through
● Misinterpreted data: Correct data that’s misinterpreted by managers and agents
● Insufficient technology: Outdated or ineffective software that doesn’t make monitoring efficient
● Time restraints: No time in the day to dedicate to quality monitoring
Here are some best practices to overcome these challenges:
1. Seek Customer Feedback
Who can distinguish a great customer experience from a bad one better than your customers? Inform your quality assurance strategy with valuable customer feedback. You might send customer surveys via email or request a call rating through your IVR system. Fonolo’s Visual IVR lets you display a custom message after every interaction — an excellent opportunity to solicit feedback.
You can use this feedback to inform training priorities and metrics to focus on and shed light on misinterpreted data.
2. Select Key Metrics and Standards
We know how many call center metrics and KPIs we have available. First-call resolution (FCR), average handle time (AHT) occupancy rate, customer satisfaction score, and abandonment rate.
A Guide to the Top Call Center MetricsBut if you spread yourself thin across all metrics, you’ll miss the essential ones. Look back at your customer feedback. For example: if customers can’t resolve issues fast enough, FCR and AHT are vital metrics.
You should also establish clear standards for quality, process, and compliance. Ask questions like:Did the agent provide a resolution and add value?
Was the customer impressed and satisfied?
Did the agent follow the script to a reasonable degree?
Did the agent follow established business processes?DID YOU KNOW?
Fonolo’s Voice Call-Backs are proven to improve key metrics like CSat, AHT, net promoter score, and more!3. Dedicate Resources to Quality Assurance
Call quality assurance links to improved profits, happier customers, and significant efficiencies. Such a valuable aspect of business deserves focused attention. That means dedicating a team to call center quality monitoring.
Think of your QA team as a task force with the common goal of maintaining excellent service through a data-driven strategy. Members should be veterans within your call center — managers, supervisors, and best call center agents. Team members should know your business goals, have access to metrics, and have enough time to develop a quality assurance strategy alongside their duties.The post 3 Call Center Quality Monitoring Best Practices first appeared on Fonolo. -
Creatio marketing certification
Hello, I’m in an interview process for a Marketing Automation Job, the company work with “Creation”, and they require all their consultants to be Certified. The hiring manager asked me how long it will take me to get ” Creatio marketing certification “, has anyone got it before? How much would it take me? I’m familiar with marketing automation tools (Zoho & Hubspot), Thank you submitted by /u/Moulchi77 [link] [comments]
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Significant hurdles
If your plan, your idea or your art doesn’t involve any significant hurdles in moving forward, it’s probably not worth that much.
If it were easy, everyone would do it.
The tactic is to seek a path where you see and understand the significant hurdles that kept others away. And then dance with them.
They’re not a problem, they’re a feature.
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4 Ways to Find a Salesforce Certification Voucher
Gaining a certification (or two, or three, or ten!) should be on every Salesforce professional’s to-do list. Getting certified is a great way to demonstrate your expertise and is often a requirement for landing a job in the Salesforce ecosystem. Controversially, I also think it’s… Read More