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Author: Franz Malten Buemann
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Top Use Cases for ChatGPT in the Salesforce Ecosystem
With so much happening in the world of artificial intelligence (specifically ChatGPT), you’d be forgiven for taking a moment to catch your breath. And because of all the ‘noise’, it can be difficult to understand what it means for the Salesforce ecosystem. Of course, AI… Read More
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I think there could be good stuff in this channel, but it’s mostly ads.
Any real people here? What are the stuff you’re thinking about with your job and automation? What kind of real challenges are you facing? submitted by /u/Pepper_Mole [link] [comments]
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Implementing Salesforce Service Cloud – Zero To Hero
Of the two original core Salesforce products, Service Cloud is arguably the most diverse and interesting to explore. Its functionality is broad, and the benefits it can bring to end users and customers alike are extensive. However, defining a focused stream of work can be… Read More
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Mike Mancini – Ads Agency Unlocked
Hi I have this new course : Mike Mancini – Ads Agency Unlocked Sales page : https://www.adsagencyunlocked.com/ If you need it let me know submitted by /u/alaemaroc123 [link] [comments]
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How to Use vlookup in Google Sheets
vlookup is a powerful tool that allows users to search for specific data in a large dataset. Whether you’re a business owner or simply someone who works with data, mastering the vlookup function can save you time and help you make more informed decisions.
You might be a complete beginner to vlookup. Or perhaps you’re more familiar with Excel and want to know how to execute this formula in Google Sheets.
Either way, you’ll find step-by-step instructions and useful tips below to make sure you’re using the vlookup function correctly and retrieving accurate results from your dataset.
Table of ContentsWhat does vlookup do in Google Sheets?
The Benefits of Using vlookup in Google Sheets
How to Use vlookup in Google Sheets
Vlookup Example
Best Practices for Using vlookupWhat does vlookup do in Google Sheets?
Vlookup is a function in Google Sheets that searches for a specific value in the leftmost column of a table or range and returns a corresponding value from a specified column within that range.The syntax for the vlookup function is as follows:
Vlookup(search_key, range, index, [is_sorted])search_key is the value that you want to search for.
range is the table or range that you want to search in.
index is the column number (starting from 1) of the value you want to retrieve.
is_sorted is an optional argument that indicates whether the data in the range is sorted in ascending order. If this argument is set to TRUE or omitted, the function assumes that the data is sorted and uses a faster search algorithm. If this argument is set to FALSE, the function uses a slower search algorithm that works for unsorted data.For example, if you have a table with a list of product names in the first column and their corresponding prices in the second column, you can use the vlookup function to look up the price of a specific product based on its name.
The Benefits of Using vlookup in Google Sheets
Using vlookup can save you a lot of time when searching through large datasets. It’s a great way to quickly find the data you need without having to scroll through hundreds of rows manually.
Using vlookup in Google Sheets also:Saves time and effort. You can quickly retrieve information from large datasets by automating the search and retrieval process through vlookup. This can save you a lot of time and effort compared to manually searching for information in a table.
Reduces errors. When searching for information manually, there is a risk of human error, such as mistyping or misreading information. Vlookup can help you avoid these errors by performing accurate searches based on exact matches.
Increases accuracy. Vlookup helps ensure that you’re retrieving the correct information by allowing you to search for specific values in a table. This can help you avoid retrieving incorrect or irrelevant information.
Improves data analysis. You can analyze data more efficiently by using vlookup to compare and retrieve data from different tables. This can help you easily identify patterns, trends, and relationships between data points.
Provides flexibility and customization. Vlookup allows you to specify the search criteria and choose which columns to retrieve data from, making it a versatile and customizable tool that can be used for a wide range of tasks.How to Use vlookup in Google Sheets
Open a new or existing Google Sheet.
Enter the data you want to search for in one column of the sheet. For example, you might have a list of product names in column A.
Enter the corresponding data you want to retrieve in another column of the sheet. For example, you might have a list of prices in column B.
Decide which cell you want to use to enter the vlookup formula, and click on that cell to select it.
Type the following formula into the cell: =VLOOKUP(search_key, range, index, [is_sorted])
Replace the “search_key” argument with a reference to the cell containing the value you want to search for. For example, if you want to search for the price of a product named “Milk” and “Milk” is in cell A1, you would replace “search_key” with “A1”
Replace the “range” argument with a reference to the range of cells that contains the data you want to search in. For example, if your product names are in column A and your prices are in column B, you would replace “range” with “A:B”.You can also just click and drag your mouse over the range of cells the vlookup should use to retrieve the data if you’re working with a smaller dataset.
Replace the “index” argument with the number of the column containing the data you want to retrieve. For example, if you want to retrieve prices from column B, you would replace “index” with “2”.
If the data in your range is sorted in ascending order, you can omit the final “[is_sorted]” argument or set it to “TRUE”. If the data is not sorted, you should set this argument to “FALSE” to ensure accurate results.
Press Enter to apply the formula and retrieve the desired data.That’s it! The vlookup function should now retrieve the corresponding data based on the search key you specified. You can copy the formula to other cells in the sheet to retrieve additional data.
vlookup Example
Let’s take a look at a practical example of how to use the vlookup function in Google Sheets.
Suppose you have a table that lists the names of employees in column A and their corresponding salaries in column B. You want to look up the salary of an employee named “John” using the vlookup function.Once the data is entered into a Google Sheet, you need to decide which cell you want to use to enter the vlookup formula, and click on that cell to select it before typing in the following formula:
=VLOOKUP(“John”, A:B, 2, FALSE)
The vlookup function should now retrieve the salary of John, which is 50,000. Here’s how the formula works:
In the first argument, “John” is the search key, which is the value you want to look up in the leftmost column of the table. In the second argument, “A:B” is the range you want to search in, which includes both columns A and B.
In the third argument, “2” is the index of the column you want to retrieve data from, which is column B (since salaries are listed in column B).
The fourth argument, “FALSE”, indicates that the data in the range is not sorted in ascending order.
So the formula searches for the name “John” in the leftmost column of the table, finds the corresponding salary in column B, and returns that value (50,000).Best Practices for Using vlookup
There are a few key things to remember when using vlookup in Google Sheets to ensure it works properly and returns accurate data.
Make sure the data is in the same row.
First, make sure that the data you want to return is in the same row as the value you’re searching for. Otherwise, vlookup won’t be able to find it.
Sort the first column by ascending order.
Make sure that the first column of your data range is sorted in ascending order.
This will ensure that the vlookup function returns the correct results. If not, make sure you use the FALSE argument in the formula.
Include headers in the vlookup formula.
If your data range includes headers, be sure to include them in your vlookup formula so that the function knows where to find the relevant data. Otherwise, the function may not know which column to search in and could return incorrect results.
For example, if your columns have headers in Row 1 of the sheet such as “Price,” “Name,” or “Category,” make sure these cells are included in the “range” section of the formula.
Make use of the wildcard character.
The wildcard character (*) can be used in the lookup value to represent any combination of characters.
For example, suppose you have a list of product names in the first column of a data range, and you want to look up the sales for a product called “Chocolate Bar.”
However, the name of the product in the data range is listed as “Chocolate Bar – Milk Chocolate.” In this case, an exact match lookup would not find the sales for the “Chocolate Bar” product.
Here is how you would include the wildcard character in the Google Sheets vlookup formula:
=VLOOKUP(“Chocolate Bar*”, A2:B10, 2, FALSE)
It’s important to note that when using a wildcard character, vlookup will return the first match it finds in the first column of the data range that matches the lookup value.
If there are multiple matches, it will return the first one it finds. Therefore, it’s important to ensure that the lookup value is specific enough to return the desired result.
Match your formula to the case of the data you’re seeking.
Remember that vlookup is case-sensitive, so the value you enter into the formula must match the case of the value in the cells.
For example, let’s say you have a data range that includes a column of product names, and the product names are listed in different cases in different cells, such as “apple,” “Apple,” and “APPLE.”
If you’re using VLOOKUP to search for the sales of a particular product, you need to make sure that the lookup value in your formula matches the case of the data in the data range.
Getting Started
The vlookup function in Google Sheets is extremely useful if you’re dealing with large datasets in complex spreadsheets. It can seem complicated to use at first, but with a bit of practice, you’ll get the hang of it.
Just remember to keep best practices in mind and, if your vlookup isn’t working, use the tips above to troubleshoot. -
How to Use Arrays in Google Sheets
Google Sheets is a powerful tool for managing and analyzing data, but as your spreadsheets become more complex, you may need more advanced tools to perform calculations and analysis.
Arrays are one such feature. This function in Google Sheets allows you to perform complex calculations across multiple cells or ranges of cells.
Using arrays in Google Sheets can be daunting for beginners, but with a little practice, they can be a game-changer for managing and analyzing data. In this blog post, we’ll take a deep dive into how to use arrays in Google Sheets, from basic formulas to more advanced techniques.
Table of ContentsWhat do arrays do in Google Sheets?
The Benefits of Using Arrays in Google Sheets
How to Use Arrays in Google Sheets
Google Sheets Array Example
Best Practices for Using ArraysWhat do arrays do in Google Sheets?
Arrays in Google Sheets are used to perform calculations on multiple cells or ranges of cells simultaneously, without having to create a separate formula for each cell.
An array formula is a special type of formula that can be used to perform calculations across multiple cells in a column, row, or even across multiple columns and rows.
Array formulas are surrounded by curly braces { } and are created by typing the formula and then pressing Ctrl + Shift + Enter (on Windows) or Command + Shift + Enter (on Mac).
An array formula is identified by the presence of curly braces { }. The basic syntax of an array formula in Google Sheets is:
{formula(range)}
“Formula” is any valid formula, and “range” is the range of cells to which the formula should be applied.For example, if you wanted to calculate the sum of the values in cells A1 to A10, you could use the following array formula:
=SUM(A1:A10)
When you enter this formula as an array formula (by pressing Ctrl + Shift + Enter), Google Sheets will automatically apply the formula to all of the cells in the selected range, producing a single result in each cell.
Arrays can also be used with other functions like AVERAGE, MAX, MIN, and COUNT, as well as with logical functions like IF and AND. Using arrays can be a powerful way to perform complex calculations and analyses in Google Sheets.The Benefits of Using Arrays in Google Sheets
Like many formulas used in Google Sheets, the main benefit of arrays is the ability to work with data faster and more simply. A few of the specific benefits of arrays include:Efficiency. Arrays can perform calculations on multiple cells or ranges of cells simultaneously, saving time and reducing the amount of manual work required.
Flexibility. Arrays can be used with a wide range of functions and formulas, making it possible to perform complex calculations and analyses in Google Sheets.
Accuracy. Using arrays can reduce the risk of errors and mistakes that can occur when performing calculations manually or using individual formulas for each cell.
Simplicity. Arrays can simplify complex formulas by allowing you to perform multiple calculations with a single formula.
Dynamic range referencing. Arrays can reference a dynamic range of cells, which is useful when working with data that changes or grows over time.Improved readability. Arrays can make spreadsheets easier to read and understand by reducing the number of formulas required and by grouping related calculations together.
How to Use Arrays in Google Sheets
Applying an array to your formula is very straightforward but not very intuitive. Follow these steps to understand how to use an array formula in Google Sheets:
Select the range of cells that you want to perform a calculation on. Make sure that the cells are contiguous (i.e., they’re all next to each other).
Type the formula that you want to use to perform the calculation. For example, if you want to sum the values in the selected cells, you would type “=SUM(” (without the quotes).
With the cursor still inside the formula bar, press and hold the Ctrl and Shift keys (on Windows) or the Command and Shift keys (on Mac) on your keyboard.
While holding down those keys, press the Enter key. The formula should now be surrounded by curly braces { }.
Release the Ctrl + Shift (or Command + Shift) keys.
Press Enter to complete the formula.
The formula will now be applied to all cells in the selected range, producing a single result in each cell.
If you need to edit the array formula, simply click on the cell containing the formula, then click on the formula bar to edit the formula.Google Sheets Array Example
Let’s say you have a spreadsheet with a list of products and their prices, and you want to calculate the total cost of purchasing a certain number of each product.
You could use an array formula to calculate the total cost for each product and the overall cost.
Here’s how that would work.Start by creating a table with the list of products and their prices.
In cell C1, enter the number of units you want to purchase for each product. For example, if you want to purchase three units of Product 1, two units of Product 2, and four units of Product 3, you would enter “3” in cell C2, “2” in cell C3, and “4” in cell C4.
In cell D1, enter the following formula: =ArrayFormula(B2:B6*C2:C6) This formula multiplies the price of each product by the number of units you want to purchase and returns an array of the total cost for each product.
Finally, in cell D7, enter the following formula: =SUM(D2:D6) This formula sums the values in the D2:D6 range to get the total cost of purchasing all the products.
That’s it! Now, as you update the values in column C, the array formula in column D will automatically recalculate the total cost for each product, and the SUM formula in cell D6 will update to reflect the overall cost. This can be a very useful tool for managing and analyzing data in Google Sheets.Best Practices for Using Arrays
Use arrays only when necessary.
While arrays can be a powerful tool for performing complex calculations and analysis in Google Sheets, they can also be resource-heavy and slow down your spreadsheet. Use arrays only when necessary, and try to limit the number of cells they’re applied to whenever possible.
Be careful when editing arrays.
When editing an array formula, be sure to press Ctrl + Shift + Enter (on Windows) or Command + Shift + Enter (on Mac) to apply the changes. If you don’t use this key combination, the formula may not work correctly.
Use named ranges.
Instead of using cell references in your array formulas, consider using named ranges. This can make your formulas easier to read and understand.
Test your formulas.
Before using an array formula in your spreadsheet, test it on a small set of data to make sure that it’s working correctly. This can help you avoid errors and mistakes that can occur when working with large amounts of data.
Use the IFERROR function.
If your array formula is likely to return an error, consider using the IFERROR function to display a more user-friendly message instead. For example, you could use “=IFERROR(array formula, “No data available”)” to display the message “No data available” if the formula returns an error.
Document your formulas.
To make it easier to understand and troubleshoot your spreadsheet in the future, consider documenting your array formulas with comments or by using cell notes. This can also be useful if someone else needs to work with your spreadsheet.
Getting Started
Using arrays in Google Sheets is particularly useful if you’re working with large datasets or complex formulas that need to be linked together.
Although executing arrays is simple, it’s important to be careful and document how and where you’ve used them. That way, if you start getting errors on calculations, you’ll have a clear path to working backward and figuring out what went wrong. -
Leading Contact Center Conferences and Events
Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Consider attending an industry event if you’d like to sharpen your management and customer service skills. You’ll be glad you did! They’re fun, inspiring, and an excellent chance to learn something new while building new relationships.
Call Center and Customer Service Conferences
If you’re wondering what contact center or customer service industry conferences to attend in 2023, we’ve got you covered! Our conferences and events page offers a comprehensive listing – and in this blog, we’ll take a closer look at three noteworthy events happening in 2023.
3 Notable Contact Center Conferences and Events
Healthcare Contact Center Times Conference, June 7-9
Atlanta, Georgia
Looking to embrace a new era and elevate your contact center to new heights? The Healthcare Contact Center Times Conference will share insights into the latest technologies, leadership strategies, and offer a chance to discuss the lessons learned from the past few years. You can connect with old friends and expand your network by meeting new colleagues who share your passion for excellence.
This conference is designed to leave you energized and motivated to lead your team to success. You’ll walk away with hands-on tactics you can put to work immediately. You’ll also have the chance to explore the latest features, services, and information technology from vendors and exhibitors, all aimed at helping guide your contact center to success in the future.
This three-day professional gathering will feature cutting-edge topics that directly relate to the call and contact center spaces in healthcare. You’ll have plenty of opportunities to network with your peers, both formally and informally, as you discover strategies that ensure your contact center’s future success.
Visit Fonolo at Booth # 15 to learn how call-backs can improve your RCM!
Avaya Engage, June 18-21
Orlando, Florida
Avaya Engage is contact center professionals looking to discover what’s next in customer experience technologies. The conference offers the opportunity to understand Avaya’s newest features and discover how the centerpiece of Avaya cloud solutions – the Avaya Experience Platform – is changing.
The Keynote Speaker series is led by award-winning chef, restauranteur and humanitarian, Jose Andres. Andres is known for his ground-breaking approach to cuisine and for his advocacy of food and hunger issues. The main stage will feature other remarkable professionals who are redefining the future of work and elevating the customer experience through innovation.
Attendees will choose from over 80 breakout sessions to learn from the top minds in the industry. The diverse topics covered include: innovations in workforce engagement, Avaya’s roadmap for the future of CX and discussions about the merits of SIP technology.
Visit Fonolo at Booth #275 and discover how easily Fonolo Call-Backs deploy on the Avaya platform!
Call Center and Customer Service Conferences
CCW, June 19-22
Las Vegas, Nevada
In 2023, Customer Contact Week celebrates 25 years of bringing together industry executives to share insights and ideas while building relationships. The conference has evolved along with the industry and is now widely regarded as an innnovator, incubator of disruptive ideas and the most important event in the industry for customer experience and contact center executives.
This year’s program themes include generative AI and emerging tech; omnichannel and self-service; operations and efficiency and a host of other essential topics. Join 3000 industry professionals to participate in these and other essential discussions.
Two-time Olympic gold medallist and FIFA champion soccer legend Abby Wambach leads an impressive line-up of keynote speakers with a talk about bringing people together to unleash personal power and change the game.
Expect unparalleled networking opportunities, strategic insights from thought leaders and game-changing innovations that can advance your contact center and your career.
Visit Fonolo at Booth #428 to learn how call-backs can do more for your contact center!The post Leading Contact Center Conferences and Events first appeared on Fonolo. -
What is digital fingerprinting and should I be worried about it?
Unless you’ve been burying your head in the sand or avoiding technology like the plague, you’re probably aware that every move you make online is being tracked by data collection companies. This normally involves setting cookies on your browser or sweeping the internet for information you may have volunteered in the past, both of which…
The post What is digital fingerprinting and should I be worried about it? appeared first on Customer Experience Magazine. -
Choosing your pacemaker
Roger Bannister ran a four-minute mile by having a relay race of pace runners next to him. If he could keep up with his pacer, he’d finish the run in record time.
If you work in an office where people are regularly shipping breakthrough work, it’s likely your work will ship as well. If you’re in an industry or a zip code where entrepreneurs regularly build and fund businesses of scale, it’s more likely you will too.
The pacing team isn’t an accident. It’s a choice.
Just because it’s slow (or too fast, or too brutal, or too senseless) around here doesn’t mean it has to stay that way. Or that you have to stay around here.
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How has social media enhanced the customer experience?
Social media has changed the way we interact not just with each other but with businesses too. Businesses that used to be reachable only via a phone call can now be contacted anytime, anywhere, with your smartphone. But just how much has social media changed today’s customer experience? There’s no understating it, social media completely…
The post How has social media enhanced the customer experience? appeared first on Customer Experience Magazine.