Author: Franz Malten Buemann

  • Here are some ideas that I wish you can do automated on LinkedIn

    Cloud-based Multi-Profile Management Automated Multi-Channel Campaigns Smart Inbox Data Extraction Web-hook & Integrators Social Media Integration Per Campaign Analysis Message Template Library Group Member Campaigns & Data Extraction I still have a few in mind… What are your ideas? submitted by /u/HumdrumPrincess [link] [comments]

  • The ultimate guide to internal SLOs for SaaS support and success teams

    Hi Friends, Do you have well-managed internal SLOs between Support and R&D teams? If you’d like to create a stellar internal SLO process for your organization, I’d love to share this guide to internal SLOs for SaaS Support and Success teams. This guide covers SLO definition framework, use cases, and implementation examples for a streamlined process across internal teams to deliver an awesome customer experience. Hope this is valuable to y’all, please let me know your thoughts, I’d love to hear from you! submitted by /u/Interesting_Time8303 [link] [comments]

  • Social Proof: Jack Appleby on Loving your Craft

    This edition of Social Proof features Jack Appleby, our first creator with a presence outside of Twitter. Jack is a social strategist with an impressive resume spanning over ten years. He’s run campaigns for Beats By Dre, Microsoft, and Spotify, and was on the Creative Strategy team at Twitch. He now works at Morning Brew as a Creator writing Future Social, a newsletter about social media strategy.🔌To connect with Jack and see more of his work, check out Future Social, Twitter,LinkedIn, and TikTok.Jack built his Twitter following through in-depth social media analysis threads which got him the attention of his favorite NBA teams and dream companies, as well as provided him opportunities when he needed them the most. In this interview, we talk about loving your craft, career-proofing yourself, and dealing with negativity on social media.🖊️This interview has been edited and condensed for clarity.Q: It’s great to have you in for Social Proof, Jack! What do you think about personal branding in general? Would you even call it a personal brand?When I started building my social media presence, it wasn’t with the idea of a personal brand – I just knew I was living in a small pond. I realized I’d been at one company for five years and hadn’t made enough connections in my industry, and I wanted to learn from other people. Twitter seemed like the best way to meet some new pals.So I started tweeting my thoughts on advertising and social media, hoping to find new peers and mentors. It was a modest number for years – 5,000, maybe 10,000 followers. Then I started tweeting analysis threads, and suddenly it blew up. In one year, I went from 10,000 followers to 30,000, hitting more than 50,000 now. Once I realized I developed an audience, I sort of had to treat it like a personal brand! And now it’s part of my job! My social media accounts combine with my newsletter, Future Social, to form one big ecosystem at Morning Brew.Alrighty. So I’ve got this new job!After 10 years working Social Media for brands like Beats By Dre, Twitch, Microsoft, Verizon, DC Comics, Community + more, I’ve joined @MorningBrew as a Creator.Let’s talk about what that actually means. 🧵:— Jack Appleby ☕️ (@jappleby) April 4, 2022

    But personal brands are one of the most incredible ways to career-proof yourself. I’ve gotten my last three jobs from Twitter DMs – that’s where the conversation started.Q: That’s interesting – the initial lack of intention to build a personal brand. There seems to be a common theme among the people we’ve interviewed for this series: either starting with what interests you or focusing on finding community before growing a following. How do you decide which platforms to focus on?It’s all about your priorities. If you want to build a personal brand, it’s natural to go to Twitter. But if you’re doing it to get job opportunities and show your expertise, it’s probably more valuable to build on LinkedIn, which gets incredible engagement and functionally ties your content directly to your resume.Side-by-side of Jack’s content on LinkedIn and TwitterA friend named Brittany Krystle used to work with GaryVee – now she’s a LinkedIn specialist. She encouraged me to repurpose my tweets for LinkedIn – an effortless copy-paste strategy. Literally just tossing my tweets on LinkedIn. So I took her advice and drew an audience of 11,000 followers, all off a minimum-effort posting strategy.Q: Which do you prefer – Twitter or LinkedIn?I’ve recently shifted more towards LinkedIn than Twitter. For one, it feels less toxic – you’re far less likely to run into extreme negativity on LinkedIn than you are on Twitter. The bird app also has a high chance of anonymous accounts where people aren’t representing themselves, using avatars or some other version of anonymity. On LinkedIn, almost everybody is showing up as who they really are.On the other hand, LinkedIn gets a bad rep for being very corny and a very white platform, which I think are both incredibly fair criticisms. That said, I’ve found people on LinkedIn come off much more willing to learn and interested in growth conversations than those on Twitter. But that’s anecdotal – everyone’s got a different experience!Q: Can you define your personal brand in three words/phrases/ terms?Three words might be tough – I can do phrases? One: I want to help people understand social strategy. That is the number one thesis of everything I’m doing now.And two, I want to be the Julia Child of social media. That second one’s a bit of a joke answer but still rings true for me – I think social media can be broken down enough that anyone can learn in space.Q: Can you paint a picture of your actions that directly resulted in opportunities?I started by focusing on writing social media analysis – figured that’d be a good way to show how my brain works. I’d frequently write Twitter threads as case studies to highlight brands doing incredible work in the [social strategy] space.Eventually, people followed me and reached out – I was building a reputation as a thinker. The reality at the time: there weren’t a ton of people tweeting deep social media strategy! I was able to build a reputation as one of the handful who writes in-depth analysis alongside thought pieces on the future of social. It became a great way for me to find new jobs!Big news: I’m free for hirethanks to COVID.Very excited to get back to my loves – social, creative strategy, & content.Give me a shout,let’s make something cool.https://t.co/yAFRSzfRoc— Jack Appleby ☕️ (@jappleby) June 30, 2020

    I was laid off from a job due to COVID in mid-2020, and for the first time in my life, I did not have a job – I had never been in that situation ever! So I tweeted my availability, and people who followed me and had seen my expertise were more than happy to retweet, make recommendations and connect me with all kinds of people because I gave them a lot of value in the past. That tweet earned over 280,000 impressions – very, very helpful in the job hunt.So I tweeted that, and true story, 12 minutes later, the woman who became my boss at Twitch messaged me and said, “Would you ever be interested in working here?” Three months later, I was wearing purple.24 minutes after I tweeted that I’d been laid off, I received the cold DM that turned into my next job. Sharing how you think on Twitter can lead to life changing moments. pic.twitter.com/UOKXiRHpSF— Jack Appleby ☕️ (@jappleby) December 18, 2020

    The same thing happened when I decided I wanted to leave Twitch for something new. That was my first time quitting a job without having the next job lined up – it’s a little scary! But I’d always wanted to try it, see what would happen if I openly put myself out there without having to sneak around interviewing.It worked – I got calls from several of my dream companies and multiple final offers, almost all from conversations that started through Twitter. And eventually, I chose the one I wanted the whole time: to work for Morning Brew.All of [my opportunities] came from proving my value and helping people way ahead of time. When I eventually had an area of need, people were inclined to help!All of that came from proving my value and helping people way ahead of time so that those moments when I did have an area of need, which was a job, people were inclined to help and already felt comfortable knowing that I had expertise in the space!Q: Your content seems to focus on transparency a lot – sharing the highlights and downturns of your career journey. Is that intentional?I write most of my content about social media and advertising, but interestingly enough when I‘ve asked people how they found me, many reference my mental health content. For example, I wrote a thread about an opportunity I had to work with my favorite NBA player, which I completely ghosted.Last summer, I had a shot at my dream job.I ended up ghosting them. 🧵 :— Jack Appleby ☕️ (@jappleby) June 9, 2021

    It was my dream job, but I was spiraling through depression and struggling with the isolation of the pandemic, so much that I couldn’t emotionally even get myself to write the email to do the thing. I had so much shame and confusion in that moment. A year later, I put it out there as a thread that not only went viral in the marketing community but made it all the way to Mark Cuban, the owner of the Dallas Mavericks. I’ve found that being vulnerable helps – I want to normalize discussion about the highs and lows of career-land.Q: Because you’re a social strategist at heart, I hypothesized that you probably have a system and strategy for content ideas. How much of your personal branding has been a deliberate effort versus on-the-fly content?A big part of personal branding: if you don’t love what you’re building your brand around, it will fail. I’ve found great career success in building a personal brand around social media strategy because I love it! I’m genuinely curious about social media and communities, so it doesn’t feel like work to me. And I think there are real advantages to building a personal brand around your career. But if you’re not fascinated by what you talk about, you’ll struggle – it takes a lot of effort.Most of my biggest personal brand successes came from making my analysis as accessible as possible. For instance, Xbox had a pretty big leak in 2020 where the image of their new console dropped before their official announcement. In 24 hours, they pivoted their entire social media strategy using memes, so I spent several hours writing out a timeline-based Twitter thread on their process.A major, major @Xbox leak was handled masterfully on social in the middle of the night.Let’s look at how Xbox made several viral moments out of a bad day thanks to some memes, quick thinking, & a big company that’s agile enough for fast approvals.Thread 🧵 // pic.twitter.com/QBbeYs3pBJ— Jack Appleby ☕️ (@jappleby) September 8, 2020

    I knew that if I nailed it, the thread had a chance to go viral – and it did! But I love this stuff – it’s just fun for me to write.Q: I can corroborate that – having to constantly engage with a topic or industry you don’t care about can be exhausting. Given this, do you think everyone must have a personal brand?As I’ve matured in my career, the language I use around personal branding has changed quite a bit. In my mid-20s, when I saw these huge opportunities coming my way thanks to my personal brand, I shouted to anyone who’d hear that they absolutely must build a personal brand! But as I’ve built my presence up, I’ve experienced plenty of the downsides, namely the toxicity of strangers. Now I’m more likely to say ‘there are amazing benefits to building a personal brand’ without that ‘you’ve got to do it’ language.Q: What advice would you give someone trying to separate their personal brand identity from the company or industry they work with?I think if you’re looking to build a personal brand around your professional expertise, talking about your work will be an easy route to do that – it’s going to be a cleaner way to share your experiences. Oddly enough, I did it the complete opposite way. A lot of my career was spent at agencies, and while I’ve worked for many big brands, there’s always that little worry your clients might think you’re taking too much credit.I built my accounts by analyzing other people’s work because I wasn’t sure how much I could talk about my own work! But now, at Morning Brew, I’m encouraged to talk about what I’m up to. If you’re allowed to, that can be a huge brand-building technique.Q: If you were starting over today as a person just building your personal brand, what advice would you give yourself?Go engage with people. I’ve used Twitter as mostly a publishing platform, sharing my own thoughts. I almost think I made it hard on myself by focusing more on content than community. If I cut back on my production time and spent more hours just getting to know other people on Twitter, it’d have helped in shareability, connections, and support. I definitely recommend you go meet as many people as possible in your community of choice.Q: What question do you wish I had asked but didn’t?I think it’s important to highlight the downsides of building a personal brand. Candidly, the first time I went to therapy was because of something that happened on the internet. It wasn’t the only thing driving that decision, but it was the final straw.The negativity is a major downside, so I have a zero-tolerance blocking policy right now – I currently have 767 accounts blocked and don’t apologize for a single one of them.Q: What do you see as the future for personal brand building?If you’re building a personal brand based on a profession or your business expertise, there is immense value in having content that is deeper than a single social media post. Twitter is great, but 280 characters on their own only go so far.Whether it’s a newsletter, an encyclopedic YouTube video, a Twitter Note, or a deck that you’ve shared online, creating an in-depth piece of content – as opposed to high-level Twitter threads – is where you can go from someone who’s in the space to someone who’s provided value.Think about this: how are you providing the biggest chunks of value at one time?The social networks are where you’re gonna grow your audience, for sure. But the thing you have to think through is, how are you providing the biggest chunks of value at one time?TakeawaysHere are some of my favorite takeaways from chatting with Jack.Share what you love talking about anyway: If you’re very passionate about a topic, say the Marvel Cinematic Universe, then you probably love consuming content about it. And you also want others to hear all your thoughts on that topic. There aren’t many topics without a community of people that are passionate about them – and just as you are passionate about something, so are thousands of other people. And they want content. Jack’s passion is social strategy – what’s yours?Protect your mental health: Building an online presence might make you feel like you have to be online all the time, but that can easily lead to burnout and insecurity. Jack prioritizes his mental health and does not hesitate to take actions that protect it while online. Wherever you fall on the content creation spectrum – business owner, social media manager or creator, it’s important to set boundaries and take care of your mental health.Aim to provide value through your content: Jack poses an important question, “How are you providing value?” To grow an engaged audience, you need to go deeper than just posting a tweet or two once every other week. Prioritize experimenting with different formats to deliver your message, and find out how you can turn your expertise into content that connects with your audience.💡Content creation isn’t easy, whether as a job or a side project you’re using to grow your online presence. It takes time and consistency that not a lot of people can afford. Automation can make it much easier for you to build that consistency – Buffer’s one of the tools that can help you with that. Get started building your online presence with Buffer today!

  • Why is Accessibility Important for Customer Satisfaction?

    Do you ever feel frustrated when you’re navigating an outdated website that’s not user-friendly? Who doesn’t? Today’s customer craves the swift and easy—and this rings 1000 times truer for call center customers. In other words? Your customer service should be accessible to everyone.
    But contact center accessibility doesn’t just help people with disabilities—it helps every customer. And it helps your business, too. Contact center accessibility depends on two main factors: commitment and call center tech. Let’s explore how you can leverage both to take customer satisfaction to the next level.
    What is Contact Center Accessibility?
    Contact center accessibility makes every interaction, task, and follow-up easier for your customers and agents…more on agent accessibility later! Bottom line? Contact center accessibility makes it easier for your customers to access impeccable customer service. And you can make that happen through multiple channels. Before we get into the deets, let’s touch on the three types of accessibility to get you warmed up.
    3 Types of Accessibility
    Visual Accessibility: Blindness, color blindness, and color or light sensitivity are common visual impairments people might experience. Visual accessibility in a call center might look like this:

    Have screen readers available
    Offer a large IVR font

    Motor Accessibility: Pain or restriction in physical muscles like your hands, fingers, or neck are motor issues that come with disabilities like spinal injuries, cerebral palsy, arthritis, and other conditions. Motor accessibility in a call center might look like this:

    Have standing desks available
    Offer head wands
    Install speech recognition software

    Auditory Accessibility: Different stages of hearing loss and auditory processing disorders are common examples of auditory disabilities. Auditory accessibility in a call center might look like this:

    Offer Visual IVR
    Have transcripts available
    Turn on captions

    6 Inclusive Hiring Practices for Call Centers
    Why is Accessible Customer Service Important for Customer Satisfaction?
    Contact center accessibility serves your call center, customers, and agents. Here’s how:
    Tap Into a Larger Talent Pool
    The US has over 61 million adults with a disability. At first glance, you might overlook a candidate who’s hard of hearing for a call center job. You should think again. Here’s why:

    Call center attrition is higher than in any other industry
    Training and tech can help your candidates excel

    Contact center accessibility could enhance your recruitment process. A wider talent pool means quicker attrition recovery and inclusion. How does this tie to customer satisfaction? By widening your recruitment to include a new talent pool, you welcome new perspectives and expertise to your operation.
    Communication giant Verizon describes how diverse teams are more representative of your wide customer base. Meaning? Agents with disabilities can better connect with customers with similar disabilities. For example, a hard-of-hearing customer might feel more comfortable video chatting with an agent who uses American Sign Language. Similarly, a neurodivergent agent might offer more empathy to a similar-minded customer. And more understanding and empathy among your agents improve customer experience and satisfaction.
    Fonolo’s Voice Call-Backs make it easier for customers to access your product or services. The result: improved customer satisfaction, engaged agents, smoothed-out peak volumes and most importantly? #Contactcenteraccessibility.Click To Tweet
    Customer and Company Alignment
    Customer satisfaction isn’t just about customer service: it’s also about shared values. If you’re an animal activist, you might not engage with a company that sells fur. Likewise, people with disabilities (or anyone who considers themselves an ally) might not feel aligned with businesses that don’t prioritize accessibility.
    In 2021, 66% of Americans agreed that they prefer to support companies who share their values—significantly higher than the 50% of people who reported feeling that way in 2013.
    Here’s the thing: you don’t have to place your accessibility priorities on billboards. Here are some quick ways to let your customers know you value accessibility:

    Inviting customers to request alternative formats for communication.
    Encouraging people with disabilities to apply for company positions.
    Providing accessibility training to your agents.

    FACT:
    75% of people with disabilities and their families have abandoned a business due to poor disability awareness.

    Easier Access to Services
    Accessible customer service brings your customers closer to your product or services. And easier access equals better customer experience, just ask Microsoft. All customers appreciate an easy interaction. A customer who is hard of hearing would enjoy the flexibility of Visual IVR offers through live chat. A customer who just doesn’t like speaking on the phone will appreciate it too.
    Fonolo’s Voice Call-Backs also improve accessibility to services. Long wait times are frustrating for everyone, but they are yet another barrier for customers with disabilities.
    Better Agent Engagement
    If your call center already includes people with disabilities in the recruitment process, you’re on the right path. But you can continue the momentum and build stronger accessibility practices in the workplace.
    Every call center leader constantly seeks ways to engage agents. In addition to popular tools like flexible work arrangements, recognition, and career development opportunities, improved accessibility helps, too. Remember, accessibility on the floor might seem like it only impacts your agents, but it has a positive trickle-down effect on customer satisfaction.
    3 Ways to Improve Accessibility for Agents

    Update call center technology with accessibility features like screen readers.
    Offer alternative communication methods like live chat, email, and others through Visual IVR.
    Conduct regular accessibility training.

     
     The post Why is Accessibility Important for Customer Satisfaction? first appeared on Fonolo.

  • When they don’t know what they’re talking about…

    People tend to do one of two things:

    not talktalk

    Both are a problem.

    If we’re facing an important issue at work, at school or in our community, our instinct is to let others who are better informed speak up. Which prevents people from voting on a school budget or even volunteering to speak in class. We need their input and their solutions, but without insight and understanding, folks understandably hold back.

    At the same time, alas, it’s apparently becoming a badge of honor to speak up (loudly and often) when one has no knowledge, has done no homework and has no insight. That’s not helpful, but there it is.

    The all-volunteer Carbon Almanac is a #1 bestseller precisely because it gives people a chance to know what they’re talking about. It’s an almanac, with more than 1,000 sources, so you can look up anything that seems surprising.

    And because it’s inexpensive and easy to share, you can give one to someone who will benefit from it even more than you.

    It’s helpful to know. And it’s helpful to talk about what you know. That’s how we make things better.

  • How To Make Money With Your Blog – 2022 Version

    submitted by /u/KKJA102 [link] [comments]

  • Are you still spending plenty of time to prepare creatives?

    You may spend lots of hours hiring an expensive agency and trying out different designs, and you need to test them all. Actually, you just need a tools to automate all the tedious works for you – That’s AdCreative! AdCreative is not only helping you to generate thousands of well-designed and high performing creatives in a second, it also helps drive better 14x conversion rate supported by its power of AI. So, you can just focus on increasing your business instead of wasting time doing tedious tasks. Claim the $500 google ad credit and have a free trial for 7 days! https://adcreative.grsm.io/free-ad-credit-for-google0323 By using AdCreative, you only need to provide some basic information (e.g. color, brand logo, text content) and AdCreative will do the rest for you automatically! As it’s powered by AI, your creatives will be more innovative and accurate to your target audience. https://preview.redd.it/hb6j0qcqgfi91.png?width=2204&format=png&auto=webp&s=9c203b2581c26f962a08351c04a960bdfc4240d4 submitted by /u/Wishafish0919 [link] [comments]

  • 5 Proven Tips to Spend Less Time on Emails and Reclaim Your Productivity

    Do you spend too much time on emails?  With billions of emails sent every day, it’s unsurprising that so many of us feel as though reading and responding to emails makes us stressed and unproductive. Image Source Sure, emails are a diverse and integral part of our day-to-day communications. They support us in everything from…
    The post 5 Proven Tips to Spend Less Time on Emails and Reclaim Your Productivity appeared first on Benchmark Email.

  • Salesforce Winter’23 Release Quick Summary

    Last Updated on August 17, 2022 by Rakesh Gupta Currently, the Winter’23 release is available under the pre-release program. On the 26th of August, Sandboxes will be upgraded, as a result, your organization will get the look and feel of the Winter’23 release. In this release, you will find lots of new features, as
    The post Salesforce Winter’23 Release Quick Summary appeared first on Automation Champion.

  • Marketing Automation Thought Leaders and Leading Edge Tools, Tactics and Strategies?

    I have been in the digital marketing space for around 10+ years, managing platforms like Pardot, Infusionsoft, Hubspot, Active Campaign etc, putting together Lead Nurturing and Automation Strategies and campaigns, and I am looking to take my Marketing Automation knowledge to the next level. I would love any and all feedback or recommendations about the following to help point me in the right direction: Who are the “gurus” and thought leaders for Marketing Automation? Who are the Neil Patels and Seth Godins of the space for example? Besides Hubspot’s Inbound Marketing framework, what are other large scale strategic frameworks for Marketing Automation? What are the newest, leading edge and most effective tactics to come into marketing automation in the last 3 years? What software and tools are the newest and most worth looking into that are specific to Marketing automation and that wouldn’t be already incorporated into the big platforms like Marketo, Pardot Hubspot etc? As a bonus what enterprise level platform do you like the best? I’m most well versed in Pardot at this point but think it’s one of the most limited due to poor integration with salesforce and very limited third party integrations. I’m leaning towards goi g a lot deeper into the Hubspot environment for enterprise these days. Thanks. submitted by /u/livluvsmil [link] [comments]