Author: Franz Malten Buemann

Online research platforms are exactly as they state on the tin. If you want to find out how your customers, or even employees, are feeling, it’s time to bring this in. These platforms are crucial for gathering essential information and insights. They can reap great rewards for the business.   A key element of business research…
The post Online research platforms: a guide to generating customer feedback appeared first on Customer Experience Magazine.

Britain’s cost-of-living crisis is worsening. Many consumers are left wondering how they will manage soaring bills as the cold months draw closer.  Earlier this month, the UK’s Big Six energy firms urged customers to contact them ahead of the winter. This would be to discuss support packages for easing the burden of price hikes to…
The post Why proactive customer service is crucial during the cost-of-living crisis  appeared first on Customer Experience Magazine.

Last year, complaints about customer service were at record level. Poor service negatively impacts a company’s image and, ultimately, its business outcomes. It can also make headlines – not all publicity is good publicity. Companies should continually focus on their reputations.  Customer service at the heart of the business’ success Take Uber, for example –…
The post From insight to action: the importance of your customer service appeared first on Customer Experience Magazine.

We are now living through a new era in the post-pandemic age; one that’s been coined “the new normal.” Used to describe the long-term consequences of COVID-19, this new phase has brought about: nursing shortages; supply chain issues; and — most often overlooked — changes in healthcare consumer needs when it comes to the patient…
The post Three strategies of humanising the patient experience appeared first on Customer Experience Magazine.