Author: Franz Malten Buemann

  • How to Monetize Instagram Reels With Reels Play Bonus

    An Instagram Reel is a video creators make to share creative and unique content with their audiences. These videos can be up to 90 seconds long and are similar to TikTok videos.
    Since its introduction in 2020, Instagram has added more and more Reels features for creators to take advantage of. Most recently, it has added the Reels Play Bonus, where creators can make money per Reels view. Read on to learn more about it.

    Table of Contents:

    What is Instagram Reels Play Bonus?
    Who is eligible for the Instagram Reels Play Bonus?
    How does the Reels Play Bonus work?
    How much money can you make from the Reels Bonus?

    What is Instagram Reels Play Bonus?
    Instagram Reels Play Bonus allows creators to earn money based on the number of plays a Reel gets. The feature is part of Instagram’s commitment to investing 1 billion in creators.

    Who is eligible for the Instagram Reels Play Bonus?
    According to Instagram, the Play Bonus is currently invite-only and exclusive to the U.S., but it could potentially expand globally throughout 2022.
    Eligible creators also must: 

    Have less than 1 million followers,
    Have a professional Instagram account,
    Follow Instagram’s Partner Monetization Policies.

    How does the Reels Play Bonus work?
    When you’re invited to the program, you need to opt in to begin earning money for plays. The process involves similar requirements to other Creator tools, like proving you’re the account owner and providing legal information.
    Once set up, you receive a payout for your reels at the end of 30 days, during which you can choose up to 150 Reels to count towards the bonus. Paid, sponsored, or partnership Reels are not eligible for the bonus.
    And, you can go back and make Reels you’ve already published eligible for the bonus if you’re within the 24-hour window post-publishing.

    How much money can you make from the Reels Bonus?
    Your end payout is based on the number of Bonus Plays (number of views your Reel receives on Instagram or Facebook). However, you have to earn a minimum of $100 to cash out and reach a minimum view requirement, but Instagram personalizes this for each creator so there is no earrings benchmark to follow.
    For example, Kitty Parker stated on Twitter that they have a maximum bonus of $1,200 and receive an average payout of $234 for 20-30k views.

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    Gabe Wells, on the other hand, has a maximum bonus of $8,500 and received almost two thousand dollars for 31 million views.

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    There is a cap on how much you can earn and how many views you can count towards the bonus, but this also varies from creator to creator.
    Over To You
    The Instagram Reels Play Bonus is a great opportunity for creators to monetize their presence on the app alongside building brand awareness and engagement. If you’re already a Reels expert, keep a lookout for any eligibility updates on the program — you’ll want to get started with earring as soon as it becomes available to everyone.

  • Instagram Monetization: 5 Ways to Make Money On the App

    Are you interested in earning money on Instagram but not sure how to start? We’ve got you covered.

    Although people first think of influencer marketing, that’s not Instagram’s sole monetization opportunity. In this article, we’ll dive into the current features the social app offers.

    Although monetization on the platform can involve promoting products and/or services to increase sales, that’s not what it always looks like. With monetization, the focus is on the content whereas selling focuses on the products/services.
    While YouTube is seen as the OG monetization platform for content creators, Instagram is making its way up there.
    When we surveyed marketers for our 2022 Social Media Trends Report, 73% say they work with influencers on Instagram compared to only 61% on YouTube.
    But as we’ll cover later on, that’s only one way to make money on the app. Before we get into those, let’s review monetization requirements.
    Instagram Monetization Tools
    Ever since Instagram transitioned to a creator-focused platform, they have tested numerous monetization tools. Some end up staying on the platform while others are sunsetted.
    For instance, in June 2021, Instagram announced that it would test an affiliate program, in which creators could have their own Shop tab and earn commissions based on sales they influenced.

    After over a year of testing, the platform announced that it would no longer be available after August 2022.
    Another monetization tool was Reels ads, a move designed to encourage creators to post more Reels. It allowed them to earn money via ads displayed before and/or after their Reels. That has seemingly been replaced by the bonus play program (more on that later.)
    Here’s a list of the monetization tools available or being tested on the platform:

    Influencer marketing
    Bonuses
    Badges
    Subscriptions
    Gifts

    Instagram Monetization Requirements
    Each monetization practice will have its own set of requirements, but there are general policies set by Instagram for any creator who wants to earn money on the app.
    You cannot earn money on Instagram if you share:

    Sexual, violent, profane, or hateful content.
    Static and looping videos
    Image slideshows
    Misinformation
    Unoriginal and misleading content
    Polarizing or inflammatory content relating to race, gender, age, or other sensitive subjects.

    For more details on this, check out Instagram’s full list of content monetization policies.
    How to Get Monetized on Instagram
    1. Influencer Marketing
    Becoming an influencer is the most popular way to make money on Instagram and from the marketers’ perspective, it’s one of the main ways they work with creators.
    According to HubSpot research, 64% of marketers said they work with micro-influencers (those with 10K to 99K followers) when asked about their 2022 influencer marketing campaigns, and 57% work with macro-influencers (100K-999K).
    The great news is that even if you have a smaller follower count, you can still be an influencer. 27% of marketers we surveyed say they worked with nano influencers (1K-9K) in 2022.
    How much can you earn? The limit does not exist.
    A Business Insider report found that Instagram influencers can earn anywhere from a couple of thousand dollars to millions. It really depends on their rates, their follower count, engagement rates, niche, and more.
    Requirements
    To be an influencer, there are no set requirements. Here’s what you should aim for:

    500+ followers
    Have an engagement rate of 2% or more
    Rich, high-quality content

    2. Bonuses
    To encourage creators to post Reels, Instagram launched a bonus program, which rewards users based on how often they post Reels and how they perform.
    Every creator will have personalized bonus goals, maximum payout amounts, and deadlines. Creators have reported payouts ranging from $600 to $35,000, according to a Verge article but Instagram has not shared how it determines payment and goals.

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    However, Meta did promise to invest $1 billion in monetization opportunities for creators in 2022.
    The program is currently only invite-only and as such, isn’t available to all users just yet. It’s also not available in all languages. However, if it does become a permanent feature, additional tools will be added.
    If you have been invited to participate, you will receive a pop-up notification that will lead to your professional dashboard. From there, you’ll have to activate it before your eligibility expires.
    That involves agreeing to Instagram’s terms and conditions and then adding your business information and payout details. Note that you will get your payout once you’re earned at least $100.
    From there, all that’s left to do is create your Reels.
    Requirements
    To qualify for the program, you must:

    Be 18 years of age or older.
    Live in the United States.
    Have less than 1 million followers.
    Share accurate content.
    Have authentic engagement.
    Have an established presence on the platform.
    Follow community guidelines.

    Check out the full list of eligibility requirements for Instagram’s bonus program.
    3. Badges
    Love going live with your audience on Instagram? Now is your chance to earn money while doing it.
    When you go live, viewers can buy badges ranging from $0.99 to $4.99 and support the creators they love – up to $250 worth of badges per Live video. The best part is that as of September 2022, creators keep $100 of their revenue from badges received.

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    Here are the steps to set your account up:

    Go to “Profile.”
    Tap “Professional Dashboard.”
    Tap “Set Up Badges.”

    You’ll only see this if you’re eligible.

    Set up your payout details.

    Note: You will only get paid once you’ve earned at least $25.

    Go Live.

    Requirements

    Be 18 years of age or older.
    Be based in the United States.

    Badges are available on an invite-only basis to creators in France, Spain, Italy, Germany, Japan, Australia, Turkey, Brazil, Mexico, and the UK.

    Have a Creator or Business account.
    Have at least 10,000 followers.
    Adhere to Instagram’s Partner Monetization policies and content guidelines.

    4. Instagram Subscriptions
    In January of this year, Instagram announced it was testing creator subscriptions with only 10 users based in the U.S. Months later, this subscription test has expanded to more creators but is still on an invite-only basis.

    Here’s how it works: Creators can launch a paid subscription, priced at their discretion, which gives their followers access to exclusive content, such as posts, Lives, Stories, Chats, and Reels.
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    It allows creators to build a more intimate community and share content with their most loyal followers.
    Here’s how you get started:

    Go to “Profile.”
    Click on your “Professional Dashboard.”
    Tap “Subscriptions.”

    From there, you can set your pricing, keep track of your earnings, set up your payout details, and more.
    Requirements

    For now, you must receive an invitation to participate in Instagram’s Subscription feature.

    5. Gifts
    Business Insider recently reported that Instagram is testing a new monetization feature internally called “Gifts.”
    According to app researcher and developer Alessandro Paluzzi, the tool would allow followers to send gifts to their favorite followers. This tipping feature is similar to Badges but seems like it would be on Reels and potentially Stories, whereas Badges are limited to Lives.

    #Instagram continues to work on the Content Appreciation feature 👀ℹ️ The feature has been renamed to “Gifts” pic.twitter.com/AJmTPZMLsl — Alessandro Paluzzi (@alex193a)
    August 25, 2022

    While this tool isn’t yet tested with creators, it’s good to stay on top of upcoming features that could earn you money on the app.
    As you can see, you can do much more than collaborate with brands on Instagram to earn money.
    Before you jump on any opportunity, your first step should be producing high-quality content that appeals to your audience – that will set you up to be eligible next time Instagram’s looking for creators to test monetization tools.

  • 4 Tips for Effective Skills-Based Call Routing

    Skills-based call routing sounds super technical! While there is a tech side to it, at its heart, skills-based call routing is all about people. Still with me? Picture this: You’re the coach of a soccer team. The opposing team is about to make a penalty kick, trying to score on your goalie. In net, you need the best of the best to ensure a goal isn’t scored. If you were to use a forward player as your goalie for the penalty kick, you would not be setting your team up for success. The same goes for contact center management. If some agents are ill-equipped to handle certain calls, why have them answer the call in the first place? Enter skills-based call routing.
    3 Tips to Improve Call Routing in Your Contact Center
    What is skills-based call routing?
    Just as the name sounds, skills-based call routing is a strategy that passes incoming calls to the agents who are best suited to handle the caller’s queries. Say a customer would like to upgrade their package. Their call would be automatically routed to a skilled sales agent. Or maybe they need a piece of hardware fixed. In this case, the call would be routed to technical support.
    When callers are immediately connected with the best person to handle their issues using intelligent routing, plenty of benefits follow:

    The customer’s total time on the line will decrease
    First-call resolution (FCR) will increase
    Customer satisfaction (CSat) scores will improve
    Agent interactions will become more efficient
    Wait times will decrease
    Customer service and overall customer experiences will improve

    FACT:
    The proof is in the numbers—a great customer experience leads to more revenue. 86% of people surveyed said they would pay more if that price tag came with exceptional customer service.

    How does intelligent call routing work?
    A skills-based call routing phone system will take several different factors into account when deciding where to queue a call, including the number that was dialed, the caller’s account details, and selections made by the customer in the IVR. Once the customer is connected with the correct agent or channel, they likely won’t need to be transferred and the call will be completed on the first go.

    TIP
    Did you know, Fonolo’s Visual IVR technology allows customers to schedule a call back at any time during their journey, even when they’re surfing your site or mobile app?

    4 steps to implement a skills-based routing system
    1. Establish essential skillsets.
    Decide which skillsets best suit the needs and services of your contact center. For example, if you provide service to a variety of locations, consider languages that will be required to best serve your customer base. Other potential items include:

    Sales experience
    Customer support
    Training
    Technical repairs
    Software expertise

    Then, group any relevant skill sets together. Maybe your software and hardware go together, in which case your agents in that skillset grouping should show proficiency in both those areas.
    2. Assess your agents’ skills.
    Your next step is to determine which agents are most proficient in which areas. If your team is small, listen to recorded inbound customer calls to see which issues are resolved fastest and how agents handle the interactions. If an agent effectively upsells in every sales call, this likely indicates a stronger proficiency in sales. If they can always help a customer fix technical issues, perhaps they’re best suited for repair inquiries.
    Larger contact centers with hundreds of agents may require a broader method to determine skill levels. Start with a self-assessment survey for employees, with questions that help to determine where their specialties lie.
    3. Determine your call-routing priorities.
    The best skills-based call routing solutions can be programmed to consider multiple factors, including language as well as skill-set, when determining where to send a customer.
    Try to think of a variety of different customer scenarios, then start to prioritize from there. Things like language and accessibility should be at the top of the list as they are essential to successful customer service.
    4. Use analytics to monitor results.
    Before implementing your new call-routing strategy, set measurable and time-bound goals. Look at our benefits list above and start from there. Maybe your goal is to improve your FCR by 2% over three months or decrease wait times by 20 seconds in four weeks. After the set period, take stock of your results and see if they’ve changed. Be sure to keep your team members informed on what your goals are and how the team is progressing.
    How to Effectively Set Goals with Your Contact Center Team
     The post 4 Tips for Effective Skills-Based Call Routing first appeared on Fonolo.

  • Front of house/back of house

    What do the dishwashers eat for lunch?

    What’s the user experience of accounts payable for that big tech company?

    How does the head of sales treat the receptionist?

    If it’s good enough for your customers, it should be good enough for your team, your vendors and your friends. And vice versa.

    The key is this: In many organizations, customers have a choice and customers have a voice. Treating everyone as if they have that sort of power makes it far more likely you’re earning trust and respect, not cutting corners.

  • The 6 Biggest Email Design Trends Of 2022 So Far–And What We Can Learn From Them

    In the last ten years, email design has evolved from plain-text messages to fully-fledged HTML newsletters, including images, videos, and animation. As email design continues to develop, so do the trends that dictate those changes – while some email design trends come and go quickly, others have a lasting impact. In this article, we’ll provide…
    The post The 6 Biggest Email Design Trends Of 2022 So Far–And What We Can Learn From Them appeared first on Benchmark Email.

  • 11 Sweet Halloween Emails: Examples, Tips, & Best Practices

    Treat your business to holiday success with these Halloween email tips and tricks – Halloween email subject lines, catchy Halloween phrases, and newsletter templates.

  • Is your issue resolution process similar to this flowchart?

    Friends, sharing this Issue resolution flowchart across Tier1, Tier2 Support through Engineering and QA. Is this close or far away from the process at your organization? Let me know your thoughts. https://www.rejoy.io/blog/issue-resolution-process submitted by /u/Interesting_Time8303 [link] [comments]

  • Amazing Marketing Service

    Have you heard of Artificial Intelligence? Yes, the computers people believe are smarter than humans now can create strong, reliable, and fast-acting advertisements in 100 different options for menial cost. I couldn’t believe it either until I tried it and was more fast acting and kept sustaining traffic long than any of my Youtube Ads, Google Ads, or Tik Tok ads. I know, how can a computer know what we want to see, but that’s why the software we use is the statistics and characteristics of many top-performing ads in the world at the time. GUESS WHAT IT’S FREE TO SIGN UP! https://adcreative.grsm.io/aq7683iowz6v submitted by /u/AiCreativeAds [link] [comments]

  • New Salesforce App Marketplace Solution

    There are 4,000+ apps listed on the Salesforce AppExchange (and even more are affiliated with the ecosystem) spanning across countless app categories. Add to that the 2,000+ consultancies… Safe to say, as a Salesforce customer, you’re spoiled for choice in, and around, Salesforce’s marketplace. You… Read More

  • The key elements of customer experience

    When entrepreneurs talk about their CX strategy, they often refer to the experience in customer services — i.e. sales and support. Just a few years ago, this may have worked. But not now. Today, the flawless CX design must be factored into every business process from day one. And here’s why. Modern consumers are different. They attribute value to an omnichannel customer experience. It means they look for consistent brand identity, utility, and personalization everywhere — on your website, store, social media, and even a chat — as well as across every business function from sales to logistics to marketing. New-gen customers expect you to deliver exactly what they like, want, or need in a way that is convenient for them. Companies that understand those expectations will ride high. But if you haven’t embraced the change yet, you risk going obsolete and losing your clients to more flexible competitors. In order to drive customer-centric transformation throughout the entire company, you need to keep 3 CX commandments: ​ CX Thinking + Technology Adoption + Agile Culture ​ CX Thinking You must adopt the CX philosophy company-wide. It means you have to understand your customer and demonstrate empathy in everything you do. Mastering CX thinking will help you shift the focus from chasing solely business gains to achieving outcomes that are mutually beneficial and satisfying to you and your customer. This is a proven formula for sustainable growth. Technology Adoption Modern customers are more connected, that’s why digital-first interaction is an important determinant of a good customer experience for them. They expect your business to be available 24 hours a day, every day, across all channels. You can’t achieve it without technology backing. It helps optimize the entire end-to-end experience, while also doing it at scale, on any medium, and in real-time. At the very least, you need to have a digital platform with a variety of integrated services like product management, customer management, billing, payment, etc. But in order to deliver a truly exceptional personalized customer experience, you also need to embrace analytics for a single view of the customer journey across channels, as well as have a tech stack that can enhance every interaction on the customer experience map. Agile Culture Customer behavior is dynamic. It is largely shaped by constantly evolving innovations. Some of the changes are here to stay for years to come, while others will undergo further transformations. The old-school approach won’t work here. The modern business environment calls for highly agile practices. It is critical for companies to be ready for iterating or pivoting when working on customer experience design. Once the team comes up with a new solution for improving the customer experience, it must quickly be prototyped and tested with real users in order to get first-hand feedback. This gives you a contextual understanding of customer interactions and points to the weak links in your CX strategy. Simply put, the agile culture helps you experiment fast, measure the results fast, and learn fast. submitted by /u/joe_dojo [link] [comments]