Author: Franz Malten Buemann

  • What Is a Social-Led Brand? [+ How to Become One]

    Social media is the top-used channel among marketers and is an ever-evolving space for brands, businesses, and creators to be part of.
    As a result, social-led brands have become more popular, as consumers expect relevancy and trendy conversations on social media. In this post, we’ll explain what a social-led brand is and what it takes to become one.

    What is a social-led brand?
    A social-led brand uses everything about its social media presence, from assets to tone, in all of its marketing and branding efforts. Essentially it is led by how it acts on social media channels. For example, a brand with a humorous voice on social media maintains that same voice on billboards.
    Popeyes is a great example of this, especially when it comes to its who-has-the-better-sandwich feud with Chick-fil-A. Popeyes says they have a leg up in flavor and also in the fact that they’re open on Sundays when Chick-fil-A is closed. It made a joke about its open hours on Twitter (shown below),

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    And maintained the same humor in a highway road sign.

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    Social-led brands are also tuned in to current conversations and trends on social media and use them in their own marketing, like using a trending meme to promote a product.
    These brands also learn what customers expect from brands and businesses they like on social media. For example, social commerce is rising in popularity as customers shop on the channels they use. A social-led brand would recognize this and might make an Instagram Shop so its followers can visit its page and make a purchase without leaving the app.
    Overall, two things make up a social-led brand: its social media voice that it carries to different channels and leveraging current and buzzy trends.
    How to Become a Social-Led Brand
    The most essential characteristic of a social-led brand is cohesiveness.
    The branding and messaging you use originates from your social media accounts and are consistent on and off social media, from Instagram captions to email newsletters to physical mailers.
    As mentioned above, social-led brands also know what’s buzzy at any given moment. You’ll know what people are discussing, what they’re excited about, and what’s driving clicks and engagement. You’ll also participate in conversations in a timely manner, not weeks after a meme has run its course.
    Southwest Airlines recently tweeted about passengers on a flight who were given a free ukulele and treated to an in-air lesson. People on Twitter immediately began talking about how they wouldn’t want that to happen on their flight, like Jon Ostrower, who said he likens the situation to giving his kids glitter.

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    Amtrak was tapped into the conversation and reminded everyone that its trains have a quiet car that is always free from the disruption of a ukulele lesson.

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    Social-Led Brands Leave Longer Lasting Impressions
    Culturally relevant brands are more popular with consumers and leave long-lasting impressions, so being a social-led brand positions you for success.
    When you can tap into trending topics, have conversations, and share content consumers enjoy, you’re more likely to attract interested customers, inspire purchases, and build brand loyalty.

  • 6 Small Businesses That Are Killing It On TikTok [+ How They Did It]

    For many brands, TikTok is a scary, unknown place. What do you post? How do you use the trending sounds? I’ve rounded up small businesses that have generated thousands of likes and followers on their TikTok profiles alone.

    In this article, we not only list successful small businesses on TikTok with a breakdown of their strategies but also hear from some directly on what influenced their success.
    Note: In this article, we define small businesses as those with one to 25 employees.
    1. POPFLEX
    Founded by influencer and content creator Cassey Ho, POPFLEX has amassed 2.5 million likes and 116K followers since first posting in May 2020.
    What’s the key to its success? Leveraging Ho’s loyal community and telling honest stories.

    @popflexactive Time for a gym bag upgrade? Meet the all-in-one Valentina Duffle 💐
    #dufflebag
    #duffle
    #functionalfashion
    #blogilates
    #bags
    #gymbag
    #ShowOffLandOFrost
    ♬ Classical Music – Classical Music

    Ho grew in popularity on YouTube as a fitness instructor sharing pilates workouts and advice, hence the name @blogilates. After years of success, Ho launched the apparel brand, POPFLEX.
    “It’s such a huge benefit to work with a social media personality like Cassey, who already has not only a fanbase but a loyal community that she has built trust with,” says Lexi King, PopFlex’s social media lead. “We are an extension of that at POPFLEX.”
    Knowing that these two brands are deeply connected, King says they focused on sharing the behind-the-scenes journey of building and growing POPFLEX.
    “…People love seeing the ‘why’ and the process behind our products,” says King, “it makes the brand relationship less transactional and more of a relationship.”
    She says that instead of selling a product, they sell a story about finding a solution to a problem. On TikTok, each account feeds the other, creating what King calls an ecosystem.
    “If you happen to be scrolling TikTok and come across Blogilates’ video promoting a product, that will likely lead you to check out POPFLEX where you can then see the product on different bodies through our try-on videos or see more of the functionality behind the product,” she says.” It’s about creating an ecosystem of content, it’s like telling one big story.”
    In addition to storytelling and leveraging their founder, King shares that the brand invests in building relationships with diverse content creators, through partnerships and gifting.
    “Seeing our products promoted on external influencer/creator accounts helps build our awareness and trust with the consumer while also giving our customer real, raw, and unpaid reviews,” says King on gifting products to influencers.
    Unlike many other brands on TikTok, POPFLEX doesn’t only rely on trending dances to gain traction.
    “Doing trendy dance moves doesn’t always need to be your answer to increasing your reach,” says King. “You can find a unique way to utilize a trending audio to push your product and educate your audience about your brand.”
    She continues, “In fact, being different and interpreting trends in unique ways has been some of our best performing content.”
    If there’s one piece of advice King could offer other small businesses, it’s this: Succeeding on TikTok involves trial and error.
    “You have to find what brings your audience in, weeding through what works and what doesn’t,” says King. “The only way to figure that out is by posting and by not being afraid to test new things — new creators, posting at different times, new angles, trends versus storytelling, etc.”
    2. Faces Cosmetics
    While some brands steer away from pushing their products on TikTok, others find great success in doubling down on this strategy. Faces Cosmetics is one of them.
    About 90% of the TikTok videos this brand posts on TikTok are directly related to its product, specifically the quality, performance, and durability.
    The reason this strategy works so well is that in just a few seconds, the video addresses user pain points and shows how the product solves them – all while leveraging trending sounds.

    @facescosmetics And it’s latex free 😜 Secure those lashes baby!
    #makeup
    #mua
    #lashes
    #facescosmetics
    #lashessecured
    ♬ original sound – IT GIRL 💕

    Here’s another tactic that’s worked exceptionally well for Faces Cosmetics on TikTok: Building up a story surrounding the product, hooking in viewers, then revealing the truth at the end.
    While this may sound like a risky approach, it’s one that brought the brand 3.1 million views in a single video and a host of new customers.
    For instance, in the video posted below, the brand’s founder posed as a content creator trying a new product that’s been making its rounds on social media. Spoiler alert: It’s her product.

    @facescosmetics I wish i knew about this sooner omg!
    #lashes
    #makeup
    #ulta
    #facescosmetics
    #lashessecured
    ♬ original sound – Faces Cosmetics

    She tries it on, addresses common customer pain points with this product line, then ends the video with the big reveal and a restock announcement.
    The takeaway here is to tell stories that will resonate with your audience.
    3. Hoodjabi
    If you’re looking for inspiration on how to capitalize on trending sounds on TikTok, take a look at Hoodjabi.
    From the outside looking in, this brand has figured out which trends to hop on and which ones to skip.

    @hoodjabishop A lifechanging experience 🥹🥹
    #hoodjabishop
    #modestfashion
    #hijabessentials
    #hoodiehijab
    ♬ The sound of love – Mandy & Boots- Viral 🔈Creator

    Although every video features Hoodjabi products, the videos don’t focus on the products themselves. Instead, they focus on the person wearing them and their lifestyle. From navigating the world as a hijabi to life with this product – always in a funny, engaging way.
    4. Bobbie Goods
    TikTok accounts like Bobbie Goods show us that simplicity can go a long way on social media.
    What once was a drawing account from an artist evolved into a brand selling coloring books, stickers, and more.
    What’s most interesting here is noting how the content in this account shifted once it became a brand. In the early days, the videos had little focus, allowing viewers to simply enjoy the drawings as they came alive on screen.
    Over time, the brand started incorporating more behind-the-scenes content, from packing orders to creating new products.

    @bobbiegoods add eco friendly gift wrapping to your next order! available now in my shop ☺️ @noissueco
    #noissuepackaging
    #fyp
    #packingorders
    #smallbusiness
    #etsy
    ♬ Real Love Baby – Father John Misty

    Another interesting note? Bobbie Goods doesn’t rely on trending sounds to make or break their content, showing once again that there are multiple roads leading to success on TikTok.
    5. Omsom
    Food brand Omsom isn’t just on TikTok to promote its products. After perusing just a few videos, you’ll find that there’s an emphasis on celebrating Asian, and specifically Vietnamese, culture.
    Omsom invites its viewers to gain knowledge of the history behind Vietnamese cuisine as well as challenge longstanding myths related to Asian foods.

    @weareomsom PSA: there are no proven harms of consuming MSG!!!
    #msg
    #asiancuisine
    #asianfood
    #immigrantstories
    #stigma
    ♬ original sound – Omsom

    But that’s not all you’ll find scrolling down their profile.
    Omsom also shares tons of food recipes, behind-the-scenes content from the founders, and relatable lifestyle content.

    @weareomsom
    The Omsom team has HAD IT with these red flags 🤣🚩
    ♬ Whatcha Say – Jason Derulo

    Having this content mix ensures they appeal to a range of buyer personas, from Vietnamese consumers looking for a taste of home to curious eaters.
    6. SplayTray
    When your product is as good as SplayTray’s, there’s no fancy strategy needed (although that never hurts).
    On TikTok, all it takes is finding the right trending sounds to show off your product’s most impressive features.
    Take this video below, which earned nearly 270K views.

    @splaytray
    You definitely need it.
    ♬ THE SOUND WE DONT REALLY NEED – Skeetersbedtimestories

    The audio overlay – a conversation between two friends resisting the temptation to make a purchase – mixed with a simple video compilation made for a straightforward product demo that speaks for itself.
    The takeaway here is: When in doubt, keep it simple.
    There you have it – 6 brands using completely different strategies and killing it on TikTok. Whether you’re a small, midsize or large business, there’s a piece of advice in here for every TikTok marketer.

  • 7 Great After-Call Survey Questions

    After-call surveys give you rich insights into your call center’s day-to-day operations. They’re kind of like customer satisfaction surveys, except they’re sent to a customer immediately after an agent-customer interaction. Why does the immediate timing matter?
    There’s something special about the after-call survey’s authenticity. Think of freshly baked chocolate cookies right out of the oven. You could eat them later in the week, but you won’t experience the same soft dough and delectable, melt-in-your-mouth gooey chocolate. It just doesn’t taste the same.
    After-call surveys are similar. The immediate insight into the customer experience is rich with fresh insights you can use to improve your customer service strategy and learn more about your call center. But asking the right questions is key to solid survey results. Read on for our top questions to include in your after-call surveys.
    5 Reasons to Use After-Call Surveys
    3 Tips for a Great After-Call Survey
    As you craft your survey template, mull over these three important considerations to improve your after-call surveys.
    Keep it short and sweet
    Respect your customer’s time and keep the after-call survey quick. Don’t worry—we’ll cover some high-value questions that’ll offer your contact center solid insights.
    Don’t rely only on open-ended questions
    Sure, open-ended questions offer customers the chance to vent their feelings. But right after a phone call, they might be in a rush to end the interaction. Post-call surveys should feel breezy for the customer, so multiple-choice or scaled questions are a great way to go.
    Offer multi-format after-call surveys
    Why limit survey data to just phone calls? Invite customer feedback through every channel, including SMS, email, and chat.
    7 Great Questions to Ask in After-call Surveys
    1.   Was it easy to find our contact information?
    Accessibility goes beyond offering physically accessible spaces like wheelchair-accessible bathrooms. Your call center should consider it in every business process, including inbound calls. That includes making contact information easy to find, easy to read, and available in alternate formats; in other words, make it accessible!

    DID YOU KNOW?:
    Fonolo’s Visual IVR is ARIA-compliant and accessible to people with disabilities?

    2.   How long did you wait on hold?
    Hold times shouldn’t be exorbitantly long—but if they are, the IVR software should inform the customer of their place in line or offer a call-back.
    Over 54 million Americans have a disability, including neurodevelopmental disorders, motor issues, and learning disabilities that might make waiting on hold with no explanation more difficult. And for customers without disabilities? An accessible call center is simply good customer service
    3.   On a scale of 1-10, how knowledgeable was the call center agent you spoke with about your inquiry?
    As call center leaders, you already know that many moving parts impact agent performance. Training, staffing levels, recruitment, and agent engagement all play a role. But after-call surveys offer some insight, too.
    Poor understanding of the customer’s inquiry or the company products indicates a hiccup. That hiccup may be a small part of a bigger problem, but it’s enough to raise a flag for further investigation.  You can pair this insight with other KPIs and metrics to paint a broader picture. Questions that are framed with an ordinal scale offer your contact center valuable qualitative data to understand your customer experience.
    4.   Was it easy to understand the call center agent?
    This is another great accessibility question. You might use a likert scale for responses, asking the customer to rate their agreement with the statement on a scale from 1-5. Unclear conversations could be the result of poor tech, lack of agent confidence, or even overlooked accessibility standards like offering options for people who are hard of hearing.
    5.   Did you solve your problem?
    Three words: first-call resolution, or FCR. This question gives you insight into this valuable metric that speaks to both service quality and operational efficiency. It also wins accessibility points because it measures service time.
    Our next question dives deeper…
    6.   Why didn’t you solve your problem in the call?
    This is a great multiple-choice question. Low FCR rates are worth exploring, and this question does just that. You might offer options like:

    Poor technology or connection
    Unhelpful agent
    Escalation
    Long wait time

    7.   Are you satisfied with our service? If so, which aspects are you satisfied with?
    Product and services pricing? Agent tone of voice? Expert knowledge? Quick resolution? List anything positive in this question’s multiple choices. It’s a great question to identify the good things going on in your call center. A nice bonus? You can use positive feedback to boost employee engagement.The post 7 Great After-Call Survey Questions first appeared on Fonolo.

  • Without reservations

    I’m not sure we have a common word for this.

    “Yes” can mean, “yes, I’m prepared to do the minimum” or it could mean, “yes, this commitment is something I wholeheartedly embrace and will devote myself to exceeding expectations at every turn.”

    Life’s way better if we find partnerships that are the second kind.

    “All in” is rare, but it actually means something.

  • The perfect landing page – a step-by-step Landing Page audit

     

     

    Imagine that you have an amazingly effective landing page, thanks to which you dynamically generate new leads. The statistics are soaring and sales are growing at a dizzying pace. How to create a good landing page that will attract attention?

    The landing page is the place that the recipient reaches after clicking on the ad or link in the e-mail. A well-created landing page determines the effectiveness of your advertising campaign, i.e. how large the number of conversions will be. Its characteristic features are simplicity, focus, and embedding outside the main server.

    The main goal of creating this type of website is the desire to generate leads, while proposing:

    e-book downloadsubscription to the newsletterregistration for events and coursesdiscounts, rebate codesfree samplesselling the product

    You already know what a landing page is, but do you know how to create a good landing page? Here are my tips.

    First of all, the most important thing is what your landing page should be used for. Define the purpose of your landing page and don’t forget that it’s best if it’s only one. Putting several tasks on one landing page can cause chaos and will certainly make your work difficult, and your message will be ambiguous for the client. Why is setting a goal so important? The course enrollment will be different than the sale of the product. They will differ not only in appearance, but also in the number of forms and the type of information you are interested in. In addition, the landing page should be simple enough for the client to know exactly what it is about.

    Another important thing is appearance. If you want the message to be clear and your potential customer has no doubts about which page he was on, you need consistency. Are the colors of your website blue and red? Use these colors when creating your landing page! Do you use informal language in communication with the recipient on a daily basis? Be consistent and refer to him this way also on the landing page. You will certainly do well to align your landing page with the overall message your business uses. Make sure that the form to which you direct the client is consistent with how you create the brand on your website and in social media. Here is an example of how Alior Bank handles this:

     

    Fig. 1. Color matching of the landing page on the example of Alior Bank

     

    The consistency of the message is very important. Not only in terms of colors, the use of logos, and communication style, but also in terms of matching to what it concerns. Your message must be clear and lucid. The landing page should continue the subject of the advertisement and even be similar to it, e.g. by adding the same graphics. The customer should have no doubts that he has found the right page.

    An additional visual aspect is keeping it simple. Adding a multitude of hyperlinks may turn out to be disastrous for your campaign – they will not only blur the message but also distract the recipient from the main subject of the landing page.

    At this stage, resign from:

    menulinks “see more”links to social medialinking to other subpages of the website

    If you want to show more possibilities of your company, it is best to do it on the thank you page (specifically: thank you for filling in the form). You will be sure that the customer sees what you have to offer.

    PROTIP: The fewer links on the subpage, the better – the chance that the recipient will click where you want is greater.

    You already know what your landing page is for and how it should look visually. The next step will be to determine what elements these pages consist of. The headline is definitely an important element. Currently, Internet users cease reading the entire text, and only focus on scanning the content. They search for information that interests them. So if you want to grab your audience’s attention:

    coin a catchy headlineremember that the text should be short (preferably up to 50 characters)focus on the benefits

    It will be a good idea to create an appropriate graphic on which you will present the strengths of your service and adjust the photo that will complement the message (for example, show a given item in use or a memory from a previous event). Remember not to distract them unnecessarily if the text is more important on your landing page. Be sure to link every graphic you post! If you want, you can attach a short video instead of a text, in which you present the benefits of purchasing your product or enrolling in a course. It can be an animation, presentation, or demo.

    According to Eye View Digital, placing a video on a landing page can increase conversion by up to 86%!

    Now two important issues – form and CTA (call to action). It is important that the form is thoughtful and short. Think about what information you need and which one you want to collect. Instead of making ten data windows, it is better to create only four, but those that will be key for you. If you do not intend to use his date of birth or telephone number in your communication with the client – remove these fields. Too much data required discourages filling. A good form is one that is clear – the recipient knows what to write.

    CTA is the most important thing on your landing page – it is thanks to this button, that a new lead appears in your database. It is extremely important that it is visible. How to do it?

    use contrasting colors – if your landing page is blue, don’t hesitate to use the big red or pink button. Such a practice will not let the recipient pass by your message indifferently.the large font that will not be omittedfocus on the benefits – the button with the message “I want to participate” will look much better than “Subscribe”, as well as “I want to receive the newsletter” instead of “Confirm”. Don’t be afraid to get into your client’s shoes and say “yes” to the button!

    A short form and clear CTA has a landing page for the Polish Driver Accounting Center:

     

    Fig. 2. An example of an OCRK landing page with a clear CTA and a short form.

     

    You have already thought about the concept, collected all the materials, and created the perfect landing page. You made it simple and legible. What’s next? Test it! Test how your landing page works. Are the pictures or videos displayed correctly, the button redirects to the thank you page or other indicated page, and whether the form works correctly – you can enter information, and no errors appear. If the goal of your landing page is to download an ebook, check if the correct file starts downloading after clicking on the CTA. Make a test record and check if the new contact has appeared in your database.

    IMPORTANT: Never share your landing page without prior testing!

     

    Fig. 3. Source: Polish Internet Research

     

    The landing page has been tested, so now it’s time to think about the mobile version. According to the Polish Internet Research, in September 2020, 22.4 million Internet users used computers, while 24.4 million used mobile devices (https://pbi.org.pl/raporty/polscy-internauci-we-wrzesniu-2020/ ). Looking at the results of these studies, it can be seen that the vast majority of people browse the Internet from their phone or tablet. This means that it is worth taking a look at the mobile version of the landing page. Even more so, if you want a link on social media to send your landing page – most often users use them on mobile devices. What looks good on a computer, unfortunately, does not always look like it on a phone. Therefore, after creating your landing page, it is worth checking how it displays on mobile. Test it on different browsers and phone models to make sure that your landing page displays correctly. If not, be sure to make the necessary corrections.

    An example of a good landing page:

     

    Fig. 4. An example of a landing page rankomat.pl

     

    Pros:

    simple headline and content showing the benefitsvisible CTAgraphics communicating the message of the offerclear messagesimple design

    Cons:

    part of the title looks linked – just underlining without changing the color would suffice

    Building the perfect landing page to make your lead conversions incredibly high is a grueling process. It requires rethinking the entire campaign, its subject, purpose, and content. It’s worth taking the time to make sure your landing page is polished from every angle. This has a real impact on whether the recipient who reaches it decides to fill out the form and buy a product or sign up for an event, and you will enjoy the next acquired customer in your database. A good landing page is the success of the entire campaign.

    If you’re looking for more inspiration, take a look here.

     

  • Holiday Email Campaigns: The Concise Guide You Can Bookmark

    Inflation, global recession, and other economic issues mean that this holiday season may not be like last year’s. However, holiday sales growth is mostly driven by emotional instinct rather than any monetary aspect. Therefore, retailers and marketers will continue to scramble to attract customers and get high conversions in this most lucrative time of the…
    The post Holiday Email Campaigns: The Concise Guide You Can Bookmark appeared first on Benchmark Email.

  • Limit the Number of Concurrent Sessions in Salesforce

    Last Updated on October 10, 2022 by Rakesh GuptaBig Idea or Enduring Question: How to limit the number of concurrent sessions for a user?  Objectives: After reading this blog, you’ll be able to: Understand concurrent sessions and how to identify them using Flow Limit the Number of Concurrent Sessions with
    The post Limit the Number of Concurrent Sessions in Salesforce appeared first on Automation Champion.

  • Last Chance to Approve

    submitted by /u/BrilliantElk2254 [link] [comments]

  • 22 New Salesforce Features Everyone Should Know in 2022

    All three releases for the 2022 calendar year have been revealed. Knowing about the most innovative Salesforce features will enable you to boost user productivity and build in line with Salesforce best practices. Here’s how we’ve categorized 22 new Salesforce features:  ones that every user… Read More

  • Hi I am doing a quick 3 minute survey on the current lack of Disabled aids in supermarkets

    This survey aims to inform design decisions for the next generation of shopping trolleys/carts. The results of this survey will create a better understanding of the needs and wants of disabled/handicapped shoppers. Any response will be greatly appreciated. Thanks! submitted by /u/DisplayZealousideal1 [link] [comments]