Author: Franz Malten Buemann

  • 6 Spooky Marketing Campaigns Just in Time for Halloween

    Spooky season is officially upon us. It’s a fun time for consumers and an even better time for brands that get to be playful with their audience.

    Below, you’ll find examples of Halloween marketing campaigns, from ad spots and seasonal products to social media posts and influencer campaigns.
    1. Twix
    It’s hard to think of Halloween without thinking of chocolate.
    Since 2012, Twix has delivered ad campaigns focused on the left and right sides of their chocolate bars.
    For Halloween, they continue with the same theme – except this one comes with a twist (or should I say Twix?).

    In this commercial, young adults dressed in costumes sit in a circle in front of an Ouija board, a device used to communicate with ghosts, spirits, and other supernatural beings.
    As they play, a gust of wind blows through the room, and before they know it, the “spirit” has taken a bite of a Twix bar. Everyone starts screaming and the ending shot reads, “The spirits have decided. Left or right, either is a good decision.”
    This is a great example of how a brand can tweak an existing campaign and give it a holiday twist.
    2. Disney Parks & TikTok
    On TikTok, text-to-speech is a popular feature used by a lot of creators. Voices can range from standard American accents to popular characters and serve to add more depth(or fun) to videos.
    To celebrate Halloween, Disney Parks recently announced a collaboration with TikTok, in which three characters from Disney’s theme parks can voice videos on the platform.

    Image Source
    When we say “Meet your audience where they’re at,” this is what we mean. This partnership is a great play for Disney, as they presumably attempt to reel in a younger crowd and garner interest in their parks.
    While they could go with flashy ads, this approach is subtle, as it is embedded into a process users are naturally engaging in.
    3. Vegan Treats
    Wondering just how early you can start marketing your seasonal products? For Halloween, you can start as early as September.
    Although Spooky Season doesn’t officially start ‘till October 1st, the start of fall is a great time to start introducing Halloween-themed products and services.
    Take Vegan Treats. On September 7, they started sharing product images all relating to Halloween, starting things off with a skull cake.

    Image Source
    The earlier you can start the better. It gives your audience time to review your offers and decide if they want to purchase. If you wait until the week of Halloween to start, it’ll already be too late.
    4. Elysian Brewing
    During Halloween, you’ll find some of the most unlikely brands pair up. That’s because holidays allow businesses to branch out in a way that feels natural and fluid.
    Take this co-branding campaign between Elysian Brewing, USA Network, and Syfy.

    To kick off trick-or-treat time, this beer company released a limited batch of beers for Halloween, “A Killer Wit Beer.”
    “Just like Chucky is synonymous with Halloween, Elysian’s pumpkin beers have become synonymous with the season. Seeing Chucky’s iconic, freckled face on our cans feels like a match made in… ah… hell,” said Joe Bisacca, co-founder of Elysian Brewing, in a statement.
    Collaborations like these can be key for new audience growth and can work well during holidays when strategies and goals are more likely to align.
    5. Heinz
    Although the concept of a vegetarian vampire during Halloween doesn’t sound very interesting, Heinz found a way to make it work.
    Enlisting the help of content creator and TikTok influencer E.J. Marcus, Heinz released a campaign to promote its annual Halloween-themed ketchup, dubbed “tomato blood.”
    The multi-channel campaign included an ad spot during AMC’s “Interview with the Vampire,” a partnership with Six Flags to offer branded menu items, and QR-code-scannable billboards.

    Where does Marcus come in? He takes on the role of a vampire who’s learned to resist his thirst for humans and instead sustain himself with Heinz’s tomato blood. The ad seems to appeal to Gen-Z, given the ambassador they’ve chosen and the purpose-driven character he embodies.
    One takeaway here is that there isn’t only one way to success. If you have the resources for a multi-pronged approach, don’t be afraid to do it. Even unsuccessful campaigns teach you about your audience and what they’re looking for – so it’s always a win for your team.
    6. Target
    On TikTok, Target leans heavily on user-generated content. They understand that perfect curation – à la Instagram – isn’t the key to success on this app.
    So, they partner with influencers and content creators who can share authentic content using Target products. During Halloween, the strategy remains the same.

    @target doesn’t matter if it’s 105 degrees, we ride at dawn 🧙‍♀️ @Dalia Elizabeth
    ♬ Halloween ・ cute horror song – PeriTune

    One of their latest posts features creator Dalia Elizabeth who invites viewers to go Halloween shopping with her at Target. Viewers follow along as she walks the aisles and looks through Halloween decorations.
    It’s simple but for TikTok, it might be exactly the right approach.
    These diverse examples highlight the many ways you can approach the holiday while still staying true to your brand. 
     

  • How to Keep Call Center Absenteeism Under Control

    Agents are the key to a successful call center—that’s no secret. But it takes more than hiring the right individuals to reach your goals.
    People management is a big part of running a successful call center, including managing employee absences, both scheduled and unscheduled. While it’s normal for agents to take an occasional sick or personal day, extended time away from work can directly affect your KPIs and other performance metrics.
    If unplanned absences are starting to get the best of your team, it’s time to act. Read on as we explore tried and true tactics for lowering absence rates and improving overall performance for your call center.
    How Contact Centers Can Cope with the Labor Shortage
    A Quick Introduction to Absenteeism
    Absenteeism, or absence rate, is a percentage figure that represents how much unapproved time agents are spending away from work. These might be last-minute absences, or time spent away from their desk during their shift. Some examples of unplanned absences include:

    Sick leave
    Personal days
    Extended breaks at work
    Other unexplained absences

    To be clear, absence rate does not include approved or mandatory time off, like vacation days or jury duty. Your absence rate will never hit zero—after all, your agents will have things come up in their lives suddenly that will require accommodation from management. The kind of absenteeism that needs addressing is excessive, unplanned time away that has a negative impact on the workplace.
    Calculating Absenteeism in the Call Center
    According to CSG, the global average rate for absenteeism is 5%. This is a good benchmark to work with if you’re measuring this metric for the first time. If your absence rate exceeds the global average, you should address this metric immediately.
    How Does Absenteeism Impact the Call Center?
    Before you start thinking of this metric as a glorified attendance tracker, you’ll want to consider how it affects your call center performance. Remember what we said about agents being the key to a successful call center? If they aren’t present when scheduled, your team will quickly find itself short-staffed and overwhelmed with calls.
    Here are the key metrics directly affected by absence rate:

    Cost of operation
    Staffing and scheduling
    Customer satisfaction (CSat)
    First call resolution (FCR)
    Abandonment rate
    Agent satisfaction and attrition

    An agent or two calling in sick shouldn’t topple your call center performance metrics, but when unexplained absences become more frequent, you may find yourself on a slippery downward slope. That’s precisely why it’s important to keep an eye on your absence rate and act if it begins to rise.
    The Executive Guide to Improving 6 Call Center Metrics
    6 Tips to Control Call Center Absenteeism
    We’ve explored the what and why of absenteeism in the call center. Now comes the how—as in “how to remedy a high absence rate.”
    There are many factors that contribute to absenteeism, and while some may be out of management’s control, there are plenty that can be addressed. Here are a few examples:

    Work stress or burnout
    Insufficient support at work
    Frequent scheduling issues
    Poor culture fit
    Negative work atmosphere

    The good news is you aren’t the first person to face these challenges. These tried and tested techniques will get your contact center moving in the right direction.
    3 Workforce Management Practices to Implement in Your Call Center
    1. Update your attendance policy.
    A transparent and clear attendance policy is the first step to formalizing your absenteeism standards. Ensure all agents and employees are clear on attendance expectations and let them ask questions.
    If your contact center has shifted to hybrid or remote work in the past few years, reviewing this policy with staff is even more critical. Ensure that these policies are relevant and make sense with your current operation.
    2. Assess your work environment.
    Take a good look at your contact center workspace. Is it an environment where agents will be able to stay focused and motivated in their daily work? If your space is drab and dreary, it may be worth the investment to give it a makeover.
    Ask your agents to recommend changes to their work environment. Simple things like better lighting, air circulation, or even a fresh coat of paint can go a long way to creating a productive setting for your contact center.
    3. Offer immediate feedback.
    Have you noticed certain agents taking more than their allotted break time? You may be tempted to hold onto your feedback until their next performance review. However, you risk their behavior becoming a habit—or worse, they may begin to influence other employees.
    Offering immediate feedback doesn’t need to be formal. Take the agent aside and offer a gentle reminder of your attendance and absenteeism policy and give them a chance to ask any questions they may have.
    4. Supply helpful tools and technology.
    If your call center agents don’t have the tools they need to succeed in their daily work, they may feel inclined to avoid it, which can lead to higher absence rates. It’s in your best interest to ask them what they need to do their job smoothly without unnecessary frustration.
    High call volumes are one of the biggest sources of stress for call center agents. Call center solutions like Voice Call-Backs and Visual IVR help keep call volumes under control, so agents can worry less about customers on hold and focus on providing excellent service instead.

    DID YOU KNOW?
    Call-back technology eliminates the need for hold-time, keeping your call queues manageable and your agents frustration-free!

    5. Incentivize good attendance.
    It’s one thing to set expectations around attendance, but another to motivate your team to follow them. That’s where incentives come in. By offering a prize—for example, a free vacation day or a cash bonus—your agents will be more willing to comply, and even go the extra mile to win!
    6. Conduct return-to-work interviews.
    For agents returning from extended leave, it’s helpful to conduct a return-to-work interview. This gives you the chance to document any reasons behind the absence and come up with ways to support their transition back to work.The post How to Keep Call Center Absenteeism Under Control first appeared on Fonolo.

  • Salesforce Business Analyst Certification: Why Should Marketers Care?

    Salesforce announced the Business Analyst certification would be available from July 2022. On paper, the Business Analyst certification is suitable for “individuals who have 2 years of Business Analyst experience…and 2 years of Salesforce Platform experience.” After a career in Pardot/Salesforce consulting, and having spent… Read More

  • How to Write Welcome Emails That Turn Subscribers into Leads

    Welcome emails are an important part of an email marketing strategy. It’s a chance to show that you are personable and thoughtful and eager to share useful information with your new subscribers. As a result, the subscribers will look forward to receiving more messages from you. You may be surprised that welcome emails have a…
    The post How to Write Welcome Emails That Turn Subscribers into Leads appeared first on Benchmark Email.

  • Your autobiography

    Even the longest biography is only 66 hours on audio. This means that the author has to leave out almost everything.

    We write our own autobiography each day by deciding what to focus on, what to rehash, and what to worry about.

    The same life story can be told in many ways, and the way we tell it changes who we are and who we become.

    Who is editing your version?

  • 8 Strategies That Will Help Your English Skills Improve

    submitted by /u/KKJA102 [link] [comments]

  • When your called….

    ….. a “effing c*nt” or a “twat waffle, who is effing useless and beyond moronic” and then state “she must have “other skills” that you appreciate, cause she ain’t shit at her job” This man either has an issue with dominate women or women in general. I hate my job sometimes …. submitted by /u/Infamous_momo2369 [link] [comments]