Author: Franz Malten Buemann

At the beginning of 2022, LinkedIn released the job roles growing in demand. This revealed the top 25 fastest-growing job titles over the last five years. A unique and necessary position that stood out to us was of a Diversity & Inclusion (D&I) manager.  LinkedIn also found the following statistics on the job role: The current…
The post D&I manager: a guide to the emerging job role appeared first on Customer Experience Magazine.

Nearly half of global customer experience (CX) employees say they hate the time pressures, inconsistent expectations, and health and safety concerns related to their job. They crave clearer expectations, better working relationships, and more support. New research shows that employers are beginning to respond to those preferences.  Roughly 74% of 800 global CX leaders surveyed by MIT Review Insight say their…
The post Culture of belonging: the importance of community in the CX workforce appeared first on Customer Experience Magazine.

Total Experience (TX) bridges user, customer, and employee experience disciplines into one transformational experience. This experience unifies every customer touchpoint; aligns the brand across every channel; harmonises business functions; and establishes trust within every possible journey. A TX strategy is focused on the goal of creating stronger, holistic experiences for anyone who engages with your…
The post Developing a total experience (TX) strategy framework appeared first on Customer Experience Magazine.

The retail industry has become accustomed to dealing with disruption over the past few years. COVID-19 lockdowns brought about unpredictable challenges, such as overstocked warehouses, port issues and order cancellation due to suppliers shutting down. This has continued into 2022. Retailers were braced for the fresh challenge of updating their business models to keep up…
The post How to implement data-driven decision making through Supply Chain 4.0 appeared first on Customer Experience Magazine.

Decisions and crises and moments of significant effort and risk can be stressful.

But the challenge of a stressful day is rarely directly related to today, it’s about tomorrow or years from now.

Which means that pushing your way through some critical choices now will probably pay off in far more good days later. How many good days later does hard decision work today earn us?

Stalling costs us more than we expect. We get stressed from the act of stalling, and then later, we will have to pay the ongoing cost of putting off work and decisions that would have been easier and more profitable a while ago.

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Many offices and public settings are putting up clear plexiglas barriers to insulate staff from the spread of disease. While we can easily see through these partitions, it ends up creating a lot of yelling.

What if there were a disc, about the size of a hockey puck and the thickness of a few coasters… it would come in pairs, be low-powered and Bluetooth enabled. Stick one on one side of the glass, one on the other. It’s a microphone and a speaker… boom. At scale, they’d probably be really cheap.

One extension: allow the disc to also hook up to a wifi router or laptop. Now, you can have a disc at your home office and your colleague can have one too. Tap it to turn it on, and if the other person chooses to unmute, you can have a casual conversation the way we might in the old office-bound days.

It’s pretty easy to imagine creating a simple app that could record and create a transcript of every transaction, which could be useful for bureaucracies and public records.

Another extension: Integrate it with real-time translation and now the disk allows you to talk to anyone in any language…