Want to hear what the “big names” in Salesforce marketing have to say? You should come along to Qualified’s first annual Pipeline Summit on November 10th. The three-hour event will be led by top marketing leaders within the ecosystem – they will discuss their plans… Read More
Author: Franz Malten Buemann
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Sticking just the right amount
There are unforeseen speedbumps, missed connections and of course, a lot of luck.
If you are in love with your authentic voice, you’re unlikely to change. One lesson from the 500 Songs podcast is that most classic rock songs were made by people who started pretty far from where they ended up, but persisted, adjusted and changed until they created the hits they sought.
Not one of them sounded the way they thought they would when they started… the act of making a hit involved abandoning some of what they said they believed in. These hits weren’t ‘authentic’ or the work of native talent. They were evolved, tweaked and changed in response to feedback from the world.
Change too often and you stand for nothing. You’re simply chasing a shadow you will never catch.
Refuse to change and you’re likely to be overlooked.
Somewhere in between is the posture of someone who has the maximum chance for success. This is what happens when a creator goes to the crossroads. Professionals serve the audience by leading them to where they need to go.
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10 Spooky Things Creeping Around Pardot (Account Engagement)
Every professional working with Pardot (Account Engagement) and Salesforce has experienced org terrors. Whether unexpected issues that sneak up on you or malpractice that has gone unnoticed for too long, it can cause a huge scare. Just like a horror film these are issues that… Read More
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These guys from VP Ecom LLC gives the best passive income from Amazon automation
submitted by /u/Novelpression [link] [comments]
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How Do I Increase My Reach And Engagement On LinkedIn?
submitted by /u/linked_camp [link] [comments]
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3 steps to improve digital customer experience (measure, segment, and identify)
Hello, Customer Experience folks 👋 For anyone using observability tools like New Relic, we’ve recently published a framework on how to improve digital customer experience! This is a great resource to know what to look out for when wanting to optimize customer success. Take a look -Daniel submitted by /u/NewRelicDaniel [link] [comments]
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Salesforce Spring ’23 Release Date + Preview Information
Although Salesforce Winter ‘23 has just been deployed, it’s time to start thinking about the Salesforce Spring ‘23 release, which will be here right at the turn of the new year. There are many agenda items you need to prepare for with each release, but… Read More
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New: Get Demo Orgs for 20+ Salesforce Products
When I started with Salesforce, the Demo Org (Developer Edition org) was my go-to for everything. Before the days of Trailhead, scratch orgs, and the now many different products on offer, my Demo Org was where I went to try things – it was all… Read More
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How to Increase Email Sign-ups With Better Forms (+Examples)
In the last 12 months, 77% of marketers have seen an increase in email engagement. Cold prospects get to know and trust you, while you stay top of mind (or top of inbox). However, your team needs to drive signups to reap the benefits.
That all starts with your sign-up form. Better email sign-up forms can help grow your lists, increasing your brand’s engagement. See these email newsletter sign-up form examples for inspiration.
Table of Contents
What Is an Email Sign-up Form?
Ways to Increase Subscribers for Your Email List
Email Sign-up Form Best Practices
Great Email Newsletter Sign-up Form Examples
Building Better Sign-up FormsThe best thing about email opt-ins is that you can build a pipeline of leads to nurture. Over time, your email list can turn into a valuable source of revenue. Here are our tips for how to get more mailing list sign-ups.
1. Monitor your metrics.
Your conversion rate refers to the percentage of website visitors who convert on your opt-in. To calculate your conversion rate, divide the number of conversions from that form or offer by the amount of traffic to the page or post it’s on.Let’s say you have two forms for the same newsletter. One form has a 3% conversion rate. The second converts .8% of page visitors. The form with the higher conversion rate generates more leads and produces more value for the sales team.
With 1000 website visitors, the first form would generate 22 more leads than the second. That’s why conversion rate optimization is so important.
2. Incorporate calls-to-action.
Conversions to your email sign-up form only happen if the form is seen. For this reason, you should be putting the opportunity in front of your website visitors.
Identify your highly visited pages and put your form or calls-to-action (CTA) on them to maximize visibility.
3. Investigate pipeline gaps.
If you don’t have a large amount of traffic, finding ways to increase it may be a more worthwhile activity. Conversions only happen when there’s an opportunity to convert. With no traffic, there’s no opportunity.
You won’t have the means to increase your conversion rate if the starting number is zero. If traffic is low, your conversion rates may not be statistically significant.
4. Use contrasting colors.
The last thing you want is for a potential subscriber to miss the opportunity to convert simply because they didn’t notice it was there. Use contrasting colors to make these conversion elements stand out.
For instance, in the example below, Kiss Metrics has identified correlations between specific colors and shopper psychology. Specific hues and contrasts elicit specific responses. Using color theory can encourage prospects to act.Image Source
5. Consider placement.
Prominent page placement is a game-changer when it comes to increasing conversion rates on email sign-up forms. A form or call-to-action can go in many places, including:The top of the page.
Within the text of the page.
In the sidebar.
At the bottom of the page.
As a pop-up generated from a user action.You’ll want to test which placements work for your conversion rates. For example, if people aren’t making it to the bottom of a post, they may not see your call-to-action. Through testing, you’ll be able to determine the placements that work best for your audience.
6. Offer value and choice.
Today’s internet user knows handing over their email address may result in email solicitation or, in some cases, spam. That may not be your intention, but that doesn’t erase their caution. To overcome this caution, you must incentivize them to give it up.Image Source
Promising high-value content that they want, providing social proof that your newsletter is valuable, holding giveaways or contests, and being transparent about what they can expect are all ways to provide the incentive.
Another option is to offer the user the choice of what type/category of content they’d like to receive. Nothing like autonomy to keep ’em coming back!
7. Reduce friction.
“Dollars flow where friction is low.”
— Brian Halligan, INBOUND 2019
The more friction that a visitor encounters, the less likely they’ll sign up.
One way that you can reduce friction is by removing form fields to make the process of signing up faster. The number of required form fields should be proportional to the amount of value you’re providing. Too many fields will cause the user to bounce. Instead, ask for less up front and have your team gather additional information after the individual has become a lead.
8. Try out different phrasing.
Don’t be afraid to scrap phrasing that is underperforming. Maybe the word “newsletter” fails to appeal to your specific audience. Switch it out with something different and monitor your metrics to see what happens.
9. Consider user intent.
Your website visitors landed on your page for a reason. If your offer doesn’t help them meet that need, they won’t be incentivized to convert.
For example, let’s say you have a blog post that compares your product or service to a competitor’s. The visitor arrived here because they want to see how well you match up with others in the industry.
If your on-page offer is an ebook with “Reasons Why You Should Buy [Product/Service],” you may fall flat. If the user is already comparing providers, they already know the value of the product or service. They’re just figuring out which provider to go with.
In this scenario, an offer suited to this intent, like a product demo, will work much better.
Consider the intent on your pages and craft offers that match up with that intent.
10. Minimize the number of forms and CTAs.
As the old saying goes, “A confused mind says no.” If you present website visitors with too many choices, you run the risk of driving them away completely.
Consider presenting one offer or conversion element per page. If that’s not possible, find other ways to reduce the confusion and make it clear exactly what you want the website visitor to do.
11. Use a form builder.
Some form builders (like HubSpot’s) can remove form fields if the CRM already knows the information. This clears the friction of the user typing that information again. Creating an easy user experience will increase your conversion.Image Source
12. Use pop-ups.
Pop-ups may seem intrusive. However, when used correctly, they convert! By using a pop-up tool, offering something of value, and using specific triggers (such as exit intent), you can create a pop-up experience that isn’t annoying and generates leads.Image Source
13. Test everything.
Testing has been mentioned already in a few of the tips above, but it stands to get its own section. Improvement doesn’t happen in a vacuum. By testing hypotheses and continuing to iterate improvements, you’ll learn about your audience and increase email sign-ups as a result.
A lead might provide their email address for any number of reasons — to receive details about sales, blog post notifications, a discount code, or information about your business. In any case, that makes your email sign-up form one of the most important things on your site.
Let’s go over some ways to create a sign-up form that will get more leads on your email list.Whether you’re looking to reach ten people or ten million, you’ll need to create a sign-up form that gets people excited to sign up. Here are some best practices that will help you create a high-converting email sign-up form.
1. Clear Value Exchange
An email address is a valuable commodity. Your offering should be worth their while. Add a short description to the top of your email sign-up form that describes what your lead will get in return for signing up and make it good.For example, instead of saying ”Sign up for our weekly newsletter” you should say, “Sign up for our newsletter to receive exclusive deals.” A strong incentive means your website visitors are more likely to convert.
Pro tip: Your leads should be able to answer the question, “What’s in it for me?” when they complete your form.
2. Double Opt-In
You don’t necessarily need more sign-ups. You need quality sign-ups. These quality sign-ups mean fewer fake leads wasting your time. Plus, there are fewer chances that you’ll end up in SPAM.
To ensure quality sign-ups on your form, consider using a double opt-in. This is the type of email subscription that confirms your lead wants to be added to your email list twice. The first time is when the lead enters and submits their information using your web form, and the second requires the lead to click an additional CTA (usually in their inbox) that confirms their submission.Image Source
A double confirmation means a high-quality relationship with your leads.
3. Simplicity
Successful email sign-up forms are straightforward and clear. A lead should be able to look at the form, enter their information, hit “submit”, and carry on with their lives within a matter of seconds. If your form is too complex, you risk losing the interest of your website visitors.
Remember: Your email sign-up form is just a way for visitors to sign up for emails. Your team can build from there.
4. Place and Time
The placement of your email sign-up form on your website matters. Think about how you want your website visitors to find your form. Do you want your form to pop up on the page the second someone lands on your website? Do you want them to scroll down to the bottom of your homepage to find your form? Or do they need to land on a specific page on your site?
Form placement isn’t one-size-fits-all. Think about where most visitors land on your site, how your buyer personas want to interact with your brand, and the overall user experience.
Consider questions like, “Will my target audience get frustrated with a pop-up the second they enter our site, or will they find it helpful?”
5. Kickback Emails
Once someone completes your form, thank and welcome them.
A kickback email gives your new lead something in return for their information. In the case of an email sign-up, you’ll want to welcome your new lead and perhaps offer them links to useful content. Get them excited about their decision to give you their personal information.Image Source
This is also where you can provide your new leads with their discount codes, details on future sales, access to exclusive communities, why you value their interest in your business, and how you will support them in the future.Now that we’ve reviewed email sign-up form best practices, let’s dive into some examples. Here’s a collection of our favorite email newsletter forms and CTAs.
1. The Hustle
The Hustle website has an email sign-up form with a clear benefit statement. Any website visitor could look at this subscription landing page and understand what they will get from signing up in a matter of seconds.Image Source
Image Source
They also utilize the “Thank You” page to convey a direct statement of how the company values the subscriber’s time and will intentionally curate scheduled-themed content.
2. Blavity
When you head to Blavity’s website, the first thing you see is their email pop-up. That’s because their entire business revolves around a subscription. Blavity is an online publication that gathers top news stories from around the globe. The placement of their sign-up form fits with its offering.Image Source
Blavity also has a landing page specifically devoted to email sign-up.Image Source
3. AnthropologieImage Source
Anthropologie places their email sign-up form towards the bottom of their homepage after users have had a chance to look around and become familiar with the site. Their sign-up form has a short description of what leads can expect once they sign up. Anthropologie also respects their visitors’ time by simply asking for an email address.
4. LulusImage Source
Lulus form is located towards the bottom of their homepage. Their email sign-up form gets website visitors excited about converting with an offer: a 10% discount code upon signing up.
The form is simple and only requires an email address. After form submission, new leads receive a kickback email that welcomes them and provides them with the code, as promised.
5. Quest Nutrition
Image Source
Quest Nutrition’s form is in a pop-up window that dims the background, eliminating any distractions. The form offers incentives like recipes, discounts, and surprises for visitors to sign up. Only an email address is required. Website visitors also have the option to bypass the pop-up and look around the site instead.Email sign-up forms are a simple, efficient, and effective way to obtain leads, create more conversions, and increase your overall sales. You’ll reach your audience with email sign-up forms that are straightforward and embedded in a convenient location on your website.
So, take a few minutes to create your own email sign-up form and get started broadening your customer base, developing relationships with your potential customers, and increasing your number of leads today. From there, you can close the gap between lead and customer through email marketing.
Editor’s note: This post was originally published in October 2018 and has been updated for comprehensiveness. -
How to Create a Social Media Report [Free Template]
Social media is an undeniably powerful channel for marketing in 2020.
In fact, social networks are the biggest source of inspiration for consumer purchases, with 37% of consumers finding purchase inspiration through social channels.
However, if you’re using social media as a tool for organic exposure and brand awareness, rather than just a channel for paid ads, it can be difficult to track the success of your efforts.
As any social media manager knows, successful implementation of a social media strategy is contingent on countless factors — and all companies prioritize different channels, metrics, and criteria for success.For example, is paid more important than organic to your business, and if so, to what extent?
Is more importance placed on audience engagement, or audience growth?
Has a posting cadence been directly tied to revenue?
With so many areas of focus for social media marketers, it’s crucial to choose, analyze, and report on your key social media metrics with a social media report.
A social media report can help you clearly convey what factors your social media team prioritizes, why those factors matter, and how you’re performing against those goals.
In this post, we’ll highlight the importance of a social media report, list the metrics you should consider including in one, and walk through a step-by-step process for building a social media report yourself.
For a quick and easy solution to your reporting woes, click here to download HubSpot’s Free Social Media Reporting Template.
Why Use a Social Media Report?
A social media report is the best way to distill the key metrics your social media team is tracking on a daily, weekly, monthly, quarterly, and/or annual basis.Since social media encompasses so much, gathering and reporting on the data and channels that you’ve determined are most important for your business provides a lens of focus for your social media marketing team, and delivers a necessary high-level overview for leadership.
Social media doesn’t just affect marketing. Prospects ask questions, customers write reviews, and thought leaders follow you for company news. Because social media coincides with nearly every aspect of your organization, gathering and distributing the state of your social media channels is a move that shows transparency and encourages cross-company alignment.
You can also use a social media report to report on campaign-level analytics. If your social media account is serving as a cog in a larger company initiative, this report shows to what extent social media contributed to the project’s success.
Featured Resource: Free Social Media Report TemplateHubSpot’s free social media report template has pre-made slides for you to report on all of your predominant social media metrics. Download the template today and simply plug in your own metrics to customize a social media report for your organization.
Social Media Metrics to Report On
Your business likely values some metrics over others when it comes to social media reporting. Likely, these metrics also vary between your channels — since LinkedIn doesn’t let you retweet, and Twitter doesn’t let you click a cry-face button.
Before you start reporting on your social media channels’ performance, read through this list of options of social media metrics so you can determine which ones you should include in your report.
1. Audience Size and Growth
This metric tells you how large your reach is and how quickly that reach is growing. This is typically seen as the core social media metric, as it shows how large of an audience you can leverage with your posts and content.
2. Cadence of Posts
A rather self-explanatory example, this metric represents how many times you posted in a given time period. This metric is usually compared alongside other metrics — such as engagement rates — to help you determine the right cadence for your audience.
This metric should also be channel-specific, because it makes sense to post more frequently on some channels than others.
3. Post Engagement
Post engagement measures how your fans and followers are reacting to your posts with likes, comments, and shares. A healthy post engagement suggests you have a loyal audience — and that your content is reaching them.
You can also track engagement as a percentage of your audience to determine engagement rate.
4. Mentions
One metric you have a little less control over is mentions. You can track mentions from customers, prospects, and even news outlets to gauge perception of your business and brand online.
5. Clickthrough Rate
When a post links to a page on your website, you can measure how many people and what percentage of your audience clicked through to the page. A strong clickthrough rate shows you’re sharing website pages that your audience finds relevant.
6. Conversions & New Contacts
Conversions comes into play if you’re using social media to generate leads, subscribers, or even customers. If you want to attribute contacts to your social media team’s efforts, make sure you’re using proper tracking and setting reasonable goals, as it’s rare in some industries to go straight from social media to becoming a customer.
7. ROI
Directly tracing ROI (return-on-investment) to social media efforts can be tricky. However, if you determine it’s worth reporting on this metric, make sure you have proper expectations set and attribution models established.
8. CPM / CPC
This metric is essential for monitoring the performance on your social media ads. If you’re solely reporting on organic social metrics, you can ignore this one.
9. Competitor Metrics
To provide a benchmark, consider analyzing the aforementioned metrics for your competitors. Obviously, these metrics can vary drastically based on publicity, paid budget, and the size of the company, but it’s still worthwhile to make the comparison.
How to Make a Social Media Report
Step 1: Choose Your Presentation Method
For consistency and clarity, make sure you’re using a social media report presentation, spreadsheet, or memo template. This way, each time you update your metrics, you’ll simply need to copy over your most up-to-date metrics onto that template rather than reinventing the wheel every time.
We suggest using a PowerPoint or Google Slide Deck template, because you can share it with your team via email, use it for an in-person meeting or presentation, or both.
Need a template to get started? Try this one.
Step 2: Determine the Metrics You’ll Be Reporting On
Like we’ve established, different companies and different social media teams value different social media metrics.
It’s your job to choose the metrics that matter most to your team and your organization.
Using the list from the section above, narrow down the essential metrics you believe are worth presenting to your team at large. Remember, you can change which metrics you report on for each of your organization’s social media platforms.
If your social media report is campaign-specific, reach out to the project stakeholders to see if they’re hoping to see reporting on any certain metrics in the social media report.
Pro Tip: For your first few ongoing social media reporting presentations, ask your peers which metrics they’d like to see, or which ones they need clarification on. Making these changes sooner rather than later helps you keep your team informed and engaged.
Step 3: Gather Your Data
Once you know what you’re reporting on and how you’re reporting it, it’s time to start collecting data.
When you’re first setting up your social media reports, create bookmarks for your data sources. Make a folder for the analytics page for each social media channel you’re analyzing and/or your social media reporting software for an all-encompassing view.
If you’re tracking click-throughs to your website, make sure you’re analyzing from a single master location, such as your tracking URL builder or your traffic tracking tool like HubSpot or Google Analytics.
Step 4: Add in Some Visuals
A chart of numbers on a slide deck is, well, pretty boring.
While a numerical chart is important for sharing as much info as possible in an organized way, using visuals is a better way to convey the growth and success metrics of your social media performance. Try incorporating one or all of the following into your social media reports:Linear graphs to show followers over time.
Pie charts to show clicks to different pages of your website (blog pages vs. case studies, for example).
Bar graphs to show number of engagements on each platform.These examples are more eye-catching than numbers on a slide and further illustrate what you want your team to walk away with. If data visualization is new to you, check out our Guide on Data Visualization for Marketers.
Step 5: Think of Your Story
A running social media report should always remind people about where you came from and where you plan on going. That said, make sure your reports make reference to how your numbers have changed since the last period of time on which you presented, in addition to why numbers have changed.
Did follower growth as a percent increase drop last month? Maybe that’s because one of your posts from the month before went viral and resulted in unprecedented growth that was impossible to match. Make that clear and add context to the numbers.
Additionally, each report should contain clear action items about how you plan to continuously improve your social media performance. Social media is constantly evolving, so your approach and strategy for it should, too.
Now that you’re equipped with the knowledge to build, design, and share your social media report, download your social media report template and get to work!