CX Demo

Author: Franz Malten Buemann

  • Salesforce Buttons, Links, and Actions – What to Use When?

    Buttons, links, and actions are standard functionality available in all orgs, and can be easily customized by an admin without any code. In general, buttons, links, and actions can be added to Salesforce (usually to a record) to do something. What they do depends on… Read More

  • Can You Become an Architect Without Joining a Consultancy?

    Salesforce Architects are some of the most in-demand professionals in the Salesforce ecosystem. Using their expertise, they map out the structure and function of your Salesforce solution – ensuring it remains functional, safe, and economical, as well as suitable for the specific needs of the… Read More

  • Social Bee vs Hootsuite: Which One is Right for Your Shopify Store?

    submitted by /u/Proof_Assistance_824 [link] [comments]

  • Implement Gamification to Your Salesforce

    Last Updated on November 22, 2022 by Rakesh GuptaBig Idea or Enduring Question: How can I use gamification in Salesforce to drive sales?  What are the ways to automate gamification? Objectives: After reading this blog post, the reader will be able to: Create a flow that will automatically post a
    The post Implement Gamification to Your Salesforce appeared first on Automation Champion.

  • Horrible Amazon customer service

    I received a gift on 10/22. I immediately called Amazon customer service asking if I could return the gift, without the sender knowing and receive a credit for the amount spent. I was assured that could be down. Back went the package. Two weeks later, still no refund. I called and was told that a new policy was in effect…refunds over 300.00 would take 30 days. It was confirmed that the item I returned had been received. Today, 11/21, still no credit. Person I spoke to said I could not receive a refund without going through the sender and getting their permission. I asked to speak to a supervisor. 90 minutes later, the supervisor informs me that a special request has to be made for the credit. She issues the request and gives me a ticket number. Credit will be in my account in 24-48 hours. Received an email 4 minutes later stating that my request for a credit had been denied because it takes up to 2 weeks for items to be received and refunds to be processed. They received the item 3weeks sh…does anyone at Amazon know what is really going on? I have written corridor each phone call I made! So frustrating. submitted by /u/Icy-Flight-7560 [link] [comments]

  • WhatsApp for Sales: How to Sell More with Shopping Features

    Hi there! This is an article who uses WhatsApp for business and want to use shopping features. While some features like payments are available only for certain countries, most of them are accessible for any business via the WhatsApp Business App. In short, with shopping on WhatsApp, online stores can build an independent selling and promotion point in addition to a contact channel. Some online shops even manage to build end-to-end shopping experiences. For example, Jio Mart implemented an end-to-end shopping experience using WhatsApp shopping features. Users can browse products, add items to their cart, and make payments – all of that is available inside the app. This way, the business keeps conversations with customers both personal and effective on the scale. Read more on how to set WhatsApp for selling & shopping submitted by /u/Avandegraund [link] [comments]

  • Wil je succesvol beleggen koop dan nu dit 10 stappen plan

    submitted by /u/banaananus [link] [comments]

  • IMAN GADZHI AGENCY NAVIGATOR 4.0 COURSE (NOVEMBER UPDATE) & SIX FIGURE SMMA FOR A VERY CHEAP PRICE Contact me trough Telegram —> krakenbul

    DM for the Iman Gadzhi – Agency Navigator 100% FULL (also All modules of Service delivery Complete and its tools, the ones everyone are asking). If you are interested, dm me or contact me to t .me/krakenbul (remove the space between “t.” and “me” for the link to work properly or search directly for my telegram name krakenbul). Over there, I’ll share more than +350 comments with positive reviews from telegram users who have gotten assets from me in the past. And when I mean users I mean people you can ACTUALLY verify and message directly and ask… no fake reviews, from random youtube videos or reviews that are impossible to verify if they’re actually real people, bots or multi accounts. I’ll also send you proof that I have what you’re looking for in a way that NO ONE else on reddit will be able to send you. submitted by /u/heisinsane [link] [comments]

  • A Nonprofits Guide To Using LinkedIn

    Your nonprofit likely takes up a lot of your time, and you might not have a huge staff to delegate responsibilities to. So, taking the time to use online platforms might not seem like the best use of your time.
    However, platforms like LinkedIn can be great for nonprofits, especially for connecting with people interested in your cause, inspiring them to take action, and even hiring new employees.
    You’ll have to dedicate a bit of time to use it, but it’ll pay off in the end. Read on to use this piece as a guide for creating a LinkedIn page for your nonprofit.
    Table of Contents:

    How to Create a LinkedIn Page for a Nonprofit Organization
    How to Use LinkedIn for Nonprofits
    Best Nonprofit LinkedIn Profiles

    How to Create a LinkedIn Page for a Nonprofit Organization
    Creating a LinkedIn Page for your nonprofit helps people interested in your cause discover you, learn about your mission, and interact with you on the platform. It can also help you attract new employees if you post job openings.
    Let’s go over how you can create one.
    1. Navigate to LinkedIn Pages or LinkedIn.com
    LinkedIn Pages is the platform’s native tool for creating a page. If you start from this site, click “Create your Page” on the Pages page.
    You can also start from LinkedIn.com, which is a great option if you already have a LinkedIn Profile. To do this within your profile, tap the “Work” button in the navigation header and click “Create a Company Page+” at the bottom.

    2. Select your page type.
    As a nonprofit, a best practice is to select “Company.”
    3. Describe your page.
    The next step is to input identifying information. This includes your nonprofit’s name and an optional link to your website (sharing one can help people find you on other platforms).
    You also have to create a unique URL; if it’s available, aim to make it your org name. For example, if you’re Save The Environment, your URL could be savetheenvironment.

    4. Add identifying company details.
    In the company details section, input your industry, company size, and company type, which is where you’ll note that the page is for a nonprofit.
    You can also add unique identifying elements to your pages, like your logo and a brief tagline to describe your mission.

    5. Preview and launch your page.
    Once you’ve added all your info, preview your page to ensure you’re happy with how it looks, and make any changes if you aren’t.
    When you’re satisfied, click “Create Page,” and note that you’ll be asked to verify that you’re an authorized representative of the nonprofit before the page goes live.
    6. Share your nonprofit story.
    After you’ve created your page, you can add more information about your story to inspire engagement and help people learn more about you.
    You can add an “About Us” section, go more in-depth into your story and how you came to be, and even include a CTA to activate readers and inspire them to take action with your cause.
    It’s also important to add your location, so people know where you are if they’re interested in volunteering. A unique cover photo can capture attention.
    Now that you’ve created your page let’s go over how you can use it.

    How to Use LinkedIn for Nonprofits
    1. Share interesting content.
    A great way for nonprofits to generate engagement and interaction is to share content. It will help people learn more about your operations, upcoming events, and volunteer opportunities.
    LinkedIn says that pages that post daily get  2x the engagement. If you’re a smaller nonprofit, 2x daily might not be in your bandwidth, so aim to be as active as possible.
    Some content ideas to share on LinkedIn are:

    Images and videos of events, like fundraisers, to show how events have gone and inspire others to participate in the future.
    Links to fundraisers or other donation opportunities.
    Information about upcoming events and programming, like volunteer opportunities.
    Educational content about your nonprofit niche to help people learn more about your cause, why it’s important, and why they need to get involved.
    Content that shows your impact, like the results of a beach cleanup.
    Employee spotlights so people can learn more about who runs your operations.
    Job opportunities so those interested in investing more time in your cause can do so.

    A bonus to sharing content is that it is available for anyone to see on your page when they land there.
    2. Create a LinkedIn Group
    A LinkedIn Group is a valuable way to engage with people interested in your mission.
    You can share content and members can make their own posts, share their niche expertise, or even talk about their positive experiences with your nonprofit. When people interact in your group, you can build relationships and deepen connections with those interested in supporting and elevating your mission.
    3. Share job opportunities.
    LinkedIn is, first and foremost, a professional networking and employment platform. As a result, it’s a great way for you to share job opportunities at your nonprofits with professionals looking for new roles that are already interested in you and your mission.
    4. Invite your staff to talk about you.
    You can invite your staff to talk about your nonprofit on their page to generate interest with their connections that don’t know about you yet. This can apply to volunteers to paid staff alike.
    For example, if an employee shares a post on their profile about an upcoming event, their connections might come across it and become inspired to attend the event to learn more about your organization.
    Encouraging others to post about you in a genuine way also helps you build credibility.
    5. Bonus: Use LinkedIn Ads
    Some nonprofits might not have the budget to pay for LinkedIn ads, but those that do can benefit from them and use them to build awareness and attract new interested people.

    All LinkedIn ads have a specific objective, awareness, consideration, or conversions, so you can pick one that best meets your needs. You can also select specific targeting criteria, a specific ad format, and a budget that best suits your needs.
    This piece is a helpful guide to creating advertisements on LinkedIn.

    Best Nonprofit LinkedIn Profiles
    A great way to optimize your LinkedIn presence is to learn from other nonprofits on the platform. Below we’ll go over some great examples to use as inspiration.
    1. The Surfrider Foundation
    The Surfrider Foundation is dedicated to preserving the world’s oceans.

    What we like:

    A clear tagline quickly summarizes The Surfrider Foundations’ mission so anyone browsing can immediately learn what it does.

    Its About Us page features critical information, including a longer description of its mission and a link to an external company website for people to learn more.
    Sharing engaging images shows the impact of its events and programming.

    2. Race Forward
    Race Forward is dedicated to racial justice and solving complex racial issues. 

    What we like:

    It shares videos advertising events to generate excitement for upcoming programming.

    Posting job opportunities helps Race Forward attract talent on the platform to let people know that they can support the cause and further their impact with employment.

    3. Best Friends Animal Society
    Best Friends Animal Society is dedicated to reducing the number of homeless pets.

    What we like:

    Sharing content to demonstrate the impact of its work helps Best Friends Animal Society inspire others to participate and make a difference as well.

    It shares educational content related to its niche that helps others learn more about its mission and ways to elevate the cause.

    4. The Farmlink Project
    The Farmlink Project connects farmers to food banks to deliver farm fresh produce to those in need while eliminating food waste.

    What we like:

    Educational content helps The Farmlink Project inform its audience about the background of its mission and why it’s important.

    Sneak peeks into day-to-day operations give its supporters a preview into operations and lets them know it’s still up and running.

    The Farmlink Project engages with the community in comment sections to develop and deepen relationships with people supporting its cause.

    Over to You
    LinkedIn is a valuable platform for nonprofits to use, especially when it comes to finding active individuals who are interested in making a difference for the causes they believe in.

  • Is IGTV Gone?

    I remember recording a 20-minute video I intended to upload to Instagram as IGTV content. The video was a collaboration with a few of my content creator friends, and I was so excited to share it. Imagine my surprise — and confusion — when I logged into Instagram and couldn’t find the IGTV feature! I remember thinking, “Is IGTV gone?”

    The simple answer is yes, but don’t worry — there are still ways to share long-form content on Instagram. Here’s what you need to know about the fate of IGTV and video sharing on the app.

    What happened to IGTV on Instagram?
    In October 2021, Instagram scrapped IGTV as the social network shifted its focus toward video content. IGTV was combined with in-feed videos, forming the new Instagram Video feature. In July 2022, the Instagram Video and Instagram Reels tabs were consolidated to create a singular space for all video content, and all videos will be shared as Reels.
    Image source: Instagram
    So, if Instagram wants to pivot more toward videos, why would it do away with IGTV? Well, IGTV focused on long-form videos in the hopes that it could compete with YouTube. However, TikTok soon rose in popularity, and TikTok’s short-form videos became more popular among social media users.
    To remain competitive, Instagram discontinued IGTV and launched Instagram Reels before launching Instagram Video.

    Changes are coming to video on Instagram 📺At Instagram we’re always trying to build new features that help you get the most out of your experience. Right now we’re focused on four key areas: Creators, Video, Shopping and Messaging. pic.twitter.com/ezFp4hfDpf— Adam Mosseri (@mosseri)
    June 30, 2021

    How Instagram Video is Different from IGTV
    For starters, Instagram TV was a standalone app dedicated to long-form Instagram videos, though the feature’s basic functionality was available on the main Instagram app and website. In contrast, Instagram Video houses all video content in a tab on the user’s profile and feed within the Instagram app, so there’s no need for a separate application.
    Another difference is that a video uploaded via mobile to IGTV can be up to 15 minutes, while desktop uploads can be up to 60 minutes. However, all video content uploaded to Instagram Video can be up to 60 minutes long, regardless of how it’s uploaded.
    Any video uploaded to Instagram less than 15 minutes long will be displayed as a Reel as of July 2022.
    To compete with TikTok, Instagram Video features include different tools, such as trimming, filters, and the ability to tag people and locations.

    Instagram also changed IGTV ads to “in-stream video ads” that are no longer than 60 seconds.
    Where to Find Instagram Videos on Your Profile
    The Instagram Video tab, now merged with the Reels tab, can be found under a user’s bio between the tabs for the user’s grid and tagged content. Before, video content could be found in different areas around the app instead of in one dedicated place.
    Image source: Instagram
    Instagram is constantly evolving to compete with new social networks like TikTok and to keep its place as a fixture in the creator economy. So, users can expect even more changes in the future as Instagram continues to prioritize videos over photos.