Horrible Amazon customer service
I received a gift on 10/22. I immediately called Amazon customer service asking if I could return the gift, without the sender knowing and receive a credit for the amount spent. I was assured that could be down. Back went the package. Two weeks later, still no refund. I called and was told that a new policy was in effect…refunds over 300.00 would take 30 days. It was confirmed that the item I returned had been received. Today, 11/21, still no credit. Person I spoke to said I could not receive a refund without going through the sender and getting their permission. I asked to speak to a supervisor. 90 minutes later, the supervisor informs me that a special request has to be made for the credit. She issues the request and gives me a ticket number. Credit will be in my account in 24-48 hours. Received an email 4 minutes later stating that my request for a credit had been denied because it takes up to 2 weeks for items to be received and refunds to be processed. They received the item 3weeks sh…does anyone at Amazon know what is really going on? I have written corridor each phone call I made! So frustrating. submitted by /u/Icy-Flight-7560 [link] [comments]