Should there be a social responsibility for a company to correct this kind of error?
I am administrative assistant arranging a Christmas party at a venue. The venue repeatedly sent me emails asking for a logo for a souvenir for our company for about a week and my department voted on one to put on it. Afterwards, the venue emailed me after I sent them logo that they had made a mistake and the souvenir was not included in our package and we would need to pay if we wanted one. Since this conversation was started on their side, would good customer service be for them to provide the souvenir for free? It just seems to me that they wasted our time and refused to take responsibility for their error. submitted by /u/mecarzy [link] [comments]