Culture of belonging: the importance of community in the CX workforce
Nearly half of global customer experience (CX) employees say they hate the time pressures, inconsistent expectations, and health and safety concerns related to their job. They crave clearer expectations, better working relationships, and more support. New research shows that employers are beginning to respond to those preferences. Roughly 74% of 800 global CX leaders surveyed by MIT Review Insight say their…
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