Lost calls: the ultimate guide to monitoring, preventing, and learning from them 

Lost calls: the ultimate guide to monitoring, preventing, and learning from them 

Lost calls refer to a call a customer makes that fails to reach an advisor at the other end. There are different types of these that occur for a plethora of reasons. But ultimately, they are all logged as lost calls.  The rate of these should, ideally, lay between 5 and 8 percent per company….
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