Customer Mapping Journey
Customer experience (CX) is defined by interactions between a customer and an organization throughout their business relationship. Interaction can include awareness, discovery, cultivation, advocacy, purchases, and service. Customer experience is an integral part of Customer Relationship Management (CRM) and the reason why it’s important is that a customer who has a positive experience with a business is more likely to become a repeat and loyal customer. 7 ways to improve the customer experience 1. Create a clear customer experience vision 2. Understand who your customers are 3. Create an emotional connection with your customers 4. Capture customer feedback in real time 5. Use a quality framework for the development of your team 6. Act upon regular employee feedback 7. Measure the ROI from delivering the great customer experience If you wish to develop a great CX for your business then CXDeployer maybe the best tool out there for you. CXDeployer is a cloud-based all-in-one solution that enables design thinking professionals to deploy, and transform the customer experience by creating, sharing and presenting the persona map, empathy map, business model canvas, customer journey map, ideation and execution management of the best idea. submitted by /u/Interesting-Major832 [link] [comments]