The ultimate guide to internal SLOs for SaaS support and success teams

Hi Friends, Do you have well-managed internal SLOs between Support and R&D teams? If you’d like to create a stellar internal SLO process for your organization, I’d love to share this guide to internal SLOs for SaaS Support and Success teams. This guide covers SLO definition framework, use cases, and implementation examples for a streamlined process across internal teams to deliver an awesome customer experience. Hope this is valuable to y’all, please let me know your thoughts, I’d love to hear from you! submitted by /u/Interesting_Time8303 [link] [comments]