customer experience mapping software
With a tool like cxdeployer you’ll tick all the boxes for a good CX journey map. Step 1: Map the persona & empathy Know your customer or users by mapping, their goals, aspirations, fears, thinking, dreams and digital habits. What matters most to the persona and whose experience should be enhanced? Step 2: Design the value proposition Use the business model canvas to identify and design values an organization should deliver to satisfy the needs of the customer. What customer wants to achieve? Step 3: Map the customer journey Map the moments of truth, touchpoints, activities, interactions and customer experience and storyboard the journey. What are the start point and endpoint of the experience? Step 4: Ideate on the experience transformation Engage everyone, capture great ideas and tap the untapped knowledge by building on other’s ideas to transform the customer experience. What solutions will lead to enhanced customer experience? Step: 5 Manage execution of the best idea Project management for the execution of the best idea, prototype, accelerate idea to implementation and continuously improve the experience. What is the time to market to realize the transformed experience? submitted by /u/CharacterAd8519 [link] [comments]