Job interview task, analyze data and create a 30-60-90?
I’m in the process of interviewing for a Customer Support Manager role, a title I’ve held at my current company for a while now. However, in this interview process I’ve been given a task to do something I’m not familiar with. You are the Customer Support Manager in the US in charge of two teams based in San Francisco and New York, each team has a Team Lead (your direct reports, Name1 and Name2), each TL has five Customer Support agents reporting to them. Based on the mock-up data for Q1 for Customer Support globally attached, create a report and analysis of your teams and proposed actions, feel free to expand as needed, we are looking for analytical, solution-oriented free-thinkers. Create a 30-60-90 strategy to be presented in your final interview (20 mins). Use any tools, resources and formats that you are familiar with for your presentation and report, at COMPANY NAME we use Google Suite (Sheets, Slides and Docs) and Notion mainly but we love to discover new tools and platforms, we favour getting things done over platforms use. Here are the headers of the report w/ data they’ve given to me. I understand the metrics I’m looking at but I’m unsure exactly of what they’re expecting of me. I’ve not had to do something like this at my current job. It’s a small startup though so I’m assuming it’s just not something we’ve implemented yet. Is anyone able to help me out or point me in the right direction? submitted by /u/ComprehensiveDig8 [link] [comments]